101
Help
For Assistance, Call 1-800-435-7329
Operations
CAUSE & REMEDY
PROBLEM
In the EXT.TAM mode
I cannot receive documents
automatically.
I cannot receive voice messages.
I cannot retrieve voice messages
recorded on the answering machine
from a remote location.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their message
is interrupted and they cannot leave
a voice message.
Callers complain that they cannot
send a document.
While I answer a call with the
answering machine, the facsimile
unit switched to the fax mode and I
cannot talk with the other party.
¡
Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
¡
There are too many rings on the answering machine. Set to 1 or 2
rings.
¡
The silent detection feature is deactivated. Activate this feature
(see page 73).
¡
Check that the answering machine is turned on and connected to
the facsimile unit properly (see page 60).
¡
Set the number of rings on the answering machine to 1 or 2.
¡
The remote access code on your answering machine is the same
as your fax activation code. Set a different number for each code.
¡
You did not program your remote TAM activation ID in your
facsimile unit correctly. Program the same code that is
programmed on the answering machine (see page 62).
¡
The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
¡
The code may include “#” which is used for certain features
provided by a telephone company. Change the code on the
answering machine to another number which does not include “#”,
then program the same code into the facsimile unit (see page 62).
¡
Advise the caller not to pause for over 4 seconds while recording
their voice message.
¡
Your answering machine ran out of recording tape. Rewind the
tape to record messages.
¡
You set the answering machine to give only a greeting message.
¡
You paused for over 4 seconds during the conversation. To
resume the conversation, press
(STOP)
on the facsimile unit.
