9. Help
74
9.3.3 Fax – sending
9.3.4 Fax – receiving
Problem
Cause & Solution
I cannot send documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit.
Connect to the
[
LINE
]
jack (page 23).
L
The other party’s fax machine is busy or has run out of recording
paper. Try again.
L
The other party’s machine is not a fax machine. Check with the
other party.
L
The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 32).
I cannot send a fax
overseas.
L
Use the overseas transmission mode (feature #411 on page 64).
L
Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted.
L
If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L
Another telephone on the same line is off the hook. Hang up the
extension telephone and try again.
The other party complains
that letters on their
received document are
not clear.
L
Try copying the document. If the copied image is clear, there may
be something wrong with the other party’s machine.
L
The original document is too dark or too light. Change the contrast
setting by pressing
{
CONTRAST
}
, then
{V}
or
{^}
, and try again.
The other party complains
that black lines, white
lines or smudges appear
on their received
document.
L
The glass or rollers are dirty with correction fluid, etc. Clean them
(page 87, 90). Please do not insert a document before correction
fluid has dried completely.
The other party complains
that received documents
are too dark and they
cannot read them.
L
You sent a document using a coloured paper. Change the contrast
(page 48) and make a lighter copy of the document, using
“
TEXT
”
resolution (page 48), and try again.
Problem
Cause & Solution
I cannot receive
documents.
L
The telephone line cord is connected to the
[
EXT
]
jack on the unit.
Connect to the
[
LINE
]
jack (page 23).
I cannot receive
documents automatically.
L
The receiving mode is set to TEL mode. Set to FAX ONLY mode
(page 39) or TEL/FAX mode (page 40).
L
The time taken to answer the call is too long. Decrease the number
of rings before the unit answers a call (feature #210 on page 63
and feature #212 on page 64).
The display shows
“
CONNECTING...
”, but
faxes are not received.
L
The incoming call is not a fax. Change the receiving mode to TEL
mode (page 39) or TEL/FAX mode (page 40).
A blank sheet is ejected.
L
The other party placed the document in their fax machine the
wrong way. Check with the other party.
FLB803-813EX-PFQX2433ZA-en.book Page 74 Tuesday, April 25, 2006 6:45 PM
Summary of Contents for KX-FLB803EX
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