Panasonic HYBRID IP-PBX KX-TDA100, Features Manual

Page: 208 / 380

1.23 Voice Mail Features
208 Feature Guide
1.23.2 Voice Mail DTMF Integration
Description
The PBX and the VPS connected to the PBX can transmit commands using DTMF signals to
each other. The PBX sends preprogrammed commands using DTMF to the VPS automatically
to change the answering service between Voice Mail (VM) service mode and Automated
Attendant (AA) service mode or to inform the extension status (e.g., busy). The VPS sends the
commands to the PBX like an SLT.
The following answering services and features are available:
1.
Voice Mail (VM) Service Mode
When a caller reaches the VPS, the VPS greets and guides the caller to leave a voice
message for a specified mailbox.
[Example]
The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter
the mailbox number of the person you wish to leave your message for."
The caller dials the mailbox number. Then, the dialled number is sent to the VPS via the
PBX.
The VPS sends the personal greeting to the caller, "You have reached Mike's voice mail.
I am sorry I cannot take your call right now. Please leave a message and I will call you
back."
The caller leaves a message.
If the call reroutes to the floating extension number of the VM (DTMF) Group or the
extension in the VM (DTMF) group by such as the FWD feature, when the VPS answers
the call, the PBX will dial the mailbox number of the corresponding group or extension and
any other digits required to the VPS automatically using the caller-dialled number (Follow
on ID). In this case, the caller can reach a mailbox without knowing the mailbox number.
[Available Features for Follow on ID]
a)
FWD to a Mailbox
b)
Intercept Routing to a Mailbox
c)
Call Transfer to a Mailbox
d)
Listening to a Message in a Mailbox
2.
Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator
assistance.
3.
VM AA Service, AA VM Service
It is possible to switch the service mode assigned on the VPS port, from the VM service
to AA service or vice versa.
System Explanation
1.
Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to