25
Troubleshooting
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Starting Up
Cannot resume.
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One of the following operations may have been carried out. Press
the power switch to turn on the computer. Data not saved will be
lost.
• In sleep mode, the AC adaptor was disconnected, or a periph-
eral was connected or disconnected.
• The power switch was pressed for four seconds or longer to
forcibly turn off the computer.
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An error may occur when the computer automatically enters the
sleep or hibernation mode while the screensaver is active. In
this case, turn off the screensaver or change the pattern of the
screensaver.
Other startup problems.
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Start the Setup Utility (
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Operating Instructions - Reference
Manual
“Setup Utility”) to return the Setup Utility settings (excluding
the passwords) to the default values. Start the Setup Utility and
make the settings again.
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Remove all peripheral devices.
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Check to see if there was a disk error.
A
Remove all peripheral devices including an external display.
B
1. Long touch (Start) at the lower left, and then touch [File
Explorer].
1. Touch (Start) - [Computer].
C
1. Long touch [Windows (C:)], and touch [Properties].
1. Long touch [Local Disk (C:)], and touch [Properties].
D
1. Touch [Tools] - [Check].
1. Touch [Tools] - [Check Now...].
• A standard user needs to enter an administrator password.
E
Follow the on-screen instructions.
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Start the computer in Safe Mode and check the error details.
When the [Panasonic] boot screen disappears
*1
at startup, press
and hold
F8
until the Windows Advanced Options Menu is dis-
played. Select the Safe Mode and press
Enter
.
*1
When [Password on boot] is set to [Enabled] in the [Security] menu of
the Setup Utility, [Enter Password] appears after the [Panasonic] boot
screen disappears. As soon as you enter the password and press
Enter
, press and hold
F8
.
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Entering Password
Even after entering the pass-
word, password input screen
is displayed again.
<Only if the external keyboard is connected>
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The computer may be in ten-key mode.
If the NumLk indicator lights, press
NumLk
to disable the
ten-key mode, and then input.
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The computer may be in Caps Lock mode.
If the Caps Lock indicator lights, press
Caps Lock
to dis-
able the Caps Lock mode, and then input.
