19
Useful Information
4
<Only for model with TPM> Clear TPM.
A
Flick from the middle of the Start screen to the top.
B
Touch [Run] under “Windows System”, input [tpm.msc] and touch [OK].
C
Touch [Clear TPM…] under “Actions” on the right of the “TPM Manager on Local Com-
puter” screen.
D
Touch [Restart] of the “Manage the TPM security hardware” screen.
The computer will restart.
E
When “TPM configuration change was requested to ...” is displayed, press
F12
.
F
Touch the Desktop tile, and when “TPM is ready” appears, touch [Close].
nÎ
Hard disk (Flash memory) recovery
Preparation
Î
l
Remove all peripherals.
Î
l
Connect the AC adaptor and do not remove it until installation is complete.
You can reinstall the OS that was pre-installed at the time of purchase (Windows 10 or Windows 7).
If reinstallation using the method described in “Reset Windows” (
Î
P.18) is not
successful, follow the steps below.
1
Start the Setup Utility.
A
Touch (Start) - [Settings] - [Update & security] - [Recovery].
B
Touch [Restart now] under “Advanced startup”.
C
Touch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].
Turn on the computer, and touch top left of the screen while [Panasonic] boot screen is
displayed.
Î
l
If the [Panasonic] boot screen is not displayed, turn on the computer while touching top
left of the screen.
Î
l
If the password is requested, enter the Supervisor Password.
2
Write down all of the contents of the Setup Utility and touch [Exit] and
double-touch [Load Default Values].
At the confirmation message, touch [Yes].
3
Check the [Boot] setting of the Setup Utility.
[UEFI Boot] should be set to as follows.
When installing Windows 10 : [Enabled]
When installing Windows 7 : [Disabled]
4
Touch [Exit] and double-touch [Save Values and Reboot].
At the confirmation message, touch [Yes].
Computer will restart.
5
Touch top left of the screen while [Panasonic] boot screen is dis-
played.
The Setup Utility starts up.
Î
l
If the password is requested, enter the Supervisor Password.
6
Touch [Exit] and double-touch [Recovery Partition].
7
Touch [Recovery].
Touch [CANCEL] to abort the operation.
Touch [Reinstall Windows] and touch [Next].
