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Cannot check the computer’s MAC
address.
Follow the steps below.
1.
Click
(Start) -
(Settings).
2.
Click [Network & Internet] - [Status] - [View your network properties].
Properties of each device appears.
Write down the 12-digit address (alphanumeric) that appears for “Physical address
(MAC):” rows of each devices.
The names of each of the devices are as follows.
Device
Connection name
Wireless WAN
Cellular
Wired LAN
Ethernet
Wired LAN (2nd)
Ethernet 2
Wireless LAN
Wi-Fi
Wireless LAN (2nd)
Wi-Fi 2
Bluetooth
Bluetooth Network Connection
*The content displayed will vary depending on the device and model.
3.
Click
to close the window.
Wireless Communication (only for model with wireless LAN/2nd wireless LAN/Bluetooth/wireless WAN)
Cannot connect to a network.
Set the device ([Wireless LAN] / [Wireless LAN (2nd)] / [Wireless WAN] of [Wireless Con-
figuration]) to [Enabled] in the [Advanced] menu of the Setup Utility (
).
Confirm the airplane mode is Off.
To turn off the airplane mode (
).
If this computer cannot be connected to an IEEE802.11a network, confirm
the Wireless LAN Standard IEEE802.11a (802.11a)”
.
Restart the computer.
Access point is not detected.
Shorten the distance between the computer and the access point, and try the detection again.
Confirm the following settings:
/
in the [Advanced] menu of the Setup Utility
Confirm that
/
of [Wireless Configuration]
is set to [Enabled].
Check the channel being used by the access point.
<Only for model with wireless WAN>
Cannot communicate.
Confirm the following settings:
in the [Advanced] menu of the Setup Utility
Confirm that [Wireless WAN] of [Wireless Configuration] is set to [Enabled].
Confirm that the nanoSIM card is inserted correctly.
If communication is not established after proceeding with the above remedies, the wireless WAN device
may not be correctly recognized. Restart the computer.
Connecting Peripherals
An error occurs while installing the driver.
When you install a driver of card or peripheral device, make sure that the driver is compatible
with the operating system. If it is not compatible, malfunction may occur. For information about
the driver, contact the manufacturer of the peripheral device.