Troubleshooting
Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem, contact Panasonic Technical
Support.
For a software problem, refer to the instruction manual of the software.
Refer to
Checking the Computer’s Usage Status
Starting Up / Sleep / Hibernation / Resume
Cannot start up. The power indicator or
battery indicator is not lit.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, and then connect them again.
Even if the AC adaptor and battery pack are correctly connected, if the battery indicator is not lit,
the AC adaptor protection function may be operating. Disconnect the AC cord, wait three
minutes or more, and reconnect the AC cord.
If a device is connected to the USB port, disconnect the device, or set
or
to [Disabled] in the [Advanced] menu of the Setup Utility.
Press
≪
Fn
≫
+
≪
F8
≫
to turn off the concealed mode.
After adding or changing the RAM module,
the power is turned on but nothing is dis-
played on the screen.
Turn off the computer and remove the RAM module, then confirm whether the RAM module
has compliant to specification. When the RAM module has conformed to specification, install it
again.
Cannot turn on the computer. The com-
puter does not resume from sleep. (The
power indicator blinks rapidly in green.)
Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then turn on
the power again.
It takes time for the power indicator to light
up.
If the power switch is pressed immediately after the battery pack has been mounted on the com-
puter, and while the AC adaptor is not connected, it may take about five seconds before the
power indicator lights up and the computer turns on. This is because the computer is checking
the remaining battery charge; it is not a malfunction.
“Remove disks or other media. Press any
key to restart” or a similar message
appears.
If a device is connected to the USB port, disconnect the device, or set
or
to [Disabled] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a flash memory failure. Contact
Panasonic Technical Support.
Windows startup and operation is slow.
Start the Setup Utility (
) to return the Setup Utility settings (excluding the pass-
words) to the default values. Start the Setup Utility and make the settings again. (Note that the
processing speed depends on the application software, so this procedure may not make Win-
dows faster.)
If you installed a resident software after purchase, turn off the residence.
Cannot resume.
One of the following operations may have been carried out. Press the power switch turn on the
computer. Data not saved will be lost.
In sleep mode, the AC adaptor or battery pack was disconnected, or a peripheral was
connected or disconnected.
The power switch was pressed for four seconds or longer to forcibly turn off the com-
puter.
The battery is exhausted. Sleep and hibernation consumes some power.
