Smooth Operator Configuration Note (77200)
Panasonic DBS
C o n f i d e n t i a l
P a g e
1 5
The above information is provided by Octel Communications Corporation as a guide.
See disclaimer on page 1
O c t e l C o m m u n i c a t i o n s
7.10 TERMINAL TYPE 10 (THIRD-PARTY VOICE MAIL).
Beginning with CPC-A Version 3.28 and CPC-B Version 4.07, when an
analog port hookflashes to return to a held trunk, the DBS returns busy
tone to Smooth Operator if the trunk is abandoned. When Smooth
Operator receives the busy tone, it recognizes that the trunk has been
abandoned, and consequently releases the called extension. (In previous
versions, the DBS returned ringback tone, causing the extension to
continue ringing.)
7.11 ONE-TOUCH VM ACCESS
Attendant Transfer to Voice Mail
1. Answer an incoming call.
The incoming caller asks to be transferred to an extension number.
2. Check the DSS/BLF key for the extension. If the light is red, press the VM
key followed by the DSS/BLF key.
The incoming caller is transferred to the extension’s mailbox.
• The VM key can be used with the Panasonic Voice Mail or with Smooth
Operator systems.
• Once an extension is connected to Smooth Operator, pressing a DSS/BLF
key will transmit the extension number stored on the DSS/BLF key to the
Smooth Operator mail system, regardless of what state the DSS/BLF key is
in. In other words, the extension number is transmitted whether the key is
idle, ringing, or busy.
Note: DSS/BLF keys on the DSS/72 always light red when an extension
is active; they do not flash red when an extension is ringing. The
keys light green when an extension is forwarded.
• If a Smooth Operator is used, the extension number is transmitted through
DTMF digits only.
• With Panasonic Voice Mail, most attendants use port group scheduling
that accesses a menu that asks for a mail box number. This port group
scheduling is used so attendants can quickly dial the mailbox numbers of
other users. To assign a personal VM key for an attendant using this port
group scheduling, use a speed dial number to store the Smooth Operator
mail extension number, followed by an asterisk (*), followed by the
password . The asterisk causes Smooth Operator mail to revert to the menu
that connects the user to his or her personal mailbox.
Note: If an attendant wants one VM key for a personal mailbox and one
for transferring to Smooth Operator, the personal VM key must be
assigned to the lowest-numbered FF key.
For example, if DSS keys 60 and 61 are assigned as VM keys, key 60
should be used for the attendant’s personal mailbox. If VM keys are
CPC-A Version 3.28 and CPC-B
Version 4.07
One-Touch VM Access
