Smooth Operator Configuration Note (77200)
Panasonic DBS
C o n f i d e n t i a l
P a g e
1 2
The above information is provided by Octel Communications Corporation as a guide.
See disclaimer on page 1
O c t e l C o m m u n i c a t i o n s
7.0
CONSIDERATIONS / ALTERNATIVES
The following items should be considered, below:
System Forward for DND
Using DND Forwarding With Invalid Mailboxes
Elimination of intermittent Message Waiting by Dedication of
Outbound Ports
Supervised Transfers
Autologin on Rev 6.0
Panasonic DBS does not provide ring-back
analog adapter
Verifying CPC version
DID/DNIS to a Smooth OperatorMailbox
Terminal Type 10 (Third-Party Voice Mail).
One-Touch VM Access
Voice Mail Transfer Key
7.1
SYSTEM FORWARD FOR DND
The system forward for DND is only available in Rev. 5.01 and up.
External calls will ring the phone then forward as no answer to Smooth
Operator.
7.2
USING DND FORWARDING WITH INVALID MAILBOXES
Do not use the Smooth Operator parameters to transfer invalid mailboxes during
or after hours. If you use these parameters, and you have the phone in DND, the
Panasonic will send a code 71 or 73 to the Smooth Operator port. This will
place the Smooth Operator port into DND mode and prevent it from taking calls.
7.3
ELIMINATION OF INTERMITTENT MESSAGE WAITING
BY DEDICATION OF OUTBOUND PORTS
Problems have been observed with intermittent message waiting indication.
This is normally caused either by Stutter Dial Tone on a Smooth
OperatorMail port or by interference from incoming calls.
If Smooth Operator is not set up with dedicated outbound ports, there is a
possibility of call collisions occurring. Call collisions happen when an
outbound call and an inbound call attempt to use the same port
simultaneously. This results in the loss of Forward to Personal Greeting
integration on the incoming call. There is no solution to this occasional
problem other than using dedicated outbound ports. This should be done
by removing the Smooth Operator port that is used for message
Important notes concerning this
integration
Rev. 5.01 and up
All references to Smooth
Operator pertain to the entire
family of products
All references to Smooth
Operator pertain to the entire
family of products
