Operating Instructions
Video
Symptom
Cause and solution
Reference pages
No pictures are displayed or
the pictures are disturbed
• Has the unit been connected properly to the other connected devices?
pages 18 to 22
• If the system is configured in such a way that the picture is also
switched when the unit to be operated is selected, has the correct unit
been selected?
Operating Instructions (PDF)
→ “Selecting the units”
• Has the image signal setting been selected correctly?
Operating Instructions (PDF)
→ “Camera menu items”
→ “System screen”
→ “Format”
Operating Instructions (PDF)
→ “Web screen configurations”
→ “Basic screen [Basic]”
→ “System screen [System]”
→ “Format”
• Are external sync signals that are supported by the video signal
format which has been set being input?
page 49
The picture is flipped
vertically
• Has the stand-alone (Desktop) installation setting been selected
correctly?
Operating Instructions (PDF)
→ “Camera menu items”
→ “Pan/Tilt screen”
→ “Install Position”
Operating Instructions (PDF)
→ “Web screen configurations”
→ “Basic screen [Basic]”
→ “System screen [System]”
→ “Pan/Tilt”
→ “Install Position”
Multiple color bands (color
bars) are displayed
• Switch to the camera picture.
Operating Instructions (PDF)
→ “What to do when encountering
problems in the basic shooting operations”
The menu screen is displayed
• Exit the camera menu.
Operating Instructions (PDF)
→ “Basic setup operations”
It is difficult to view the menu
screens
• Depending on the HDMI monitor you are using, you may experience
one or more of the symptoms described below. These symptoms are
especially noticeable when any of the SD formats is used: This is
normal and not indicative of any trouble.
• The resolution of the characters in the camera menu displays changes as
the background image changes.
• Depending on the edge enhancement setting established for the monitor,
white lines appear in front of the black shadows of the camera menus.
• Depending on the edge enhancement setting established for the monitor,
the background colors may be superimposed onto the white parts of the
camera menus.
– – –
No auto focusing
• Is the focus set to manual?
→ Auto focusing is initiated as soon as the focus is set to auto.
Operating Instructions (PDF)
→ “What to do when encountering
problems in the basic shooting operations”
• In some situations, it may be hard to focus at the auto setting.
→ In cases like this, select the manual setting, and focus manually.
Operating Instructions (PDF)
→ “Manual shooting”
→ “Manually adjusting the focus”
The subject is not brought
into focus during zooming
when the manual setting is
used for the focus
• Was the focus adjusted at the Tele end?
→ First adjust the focus at the Tele end where the focusing accuracy is
higher, and then proceed with the zooming.
– – –
• Under some operating conditions, it may be hard to bring subjects
into focus.
→ In such cases, use the focus at the auto setting.
Operating Instructions (PDF)
→ “What to do when encountering
problems in the basic shooting operations”
Focusing is not possible in
night mode
• Are you shooting with visible light?
→ The focus position is different due to the difference in refractive index
between visible light and infrared light. Wavelengths near 900 nm are
assumed for infrared light in night mode on this unit.
Perform manual adjustment if necessary.
Operating Instructions (PDF)
→ “Manual shooting”
→ “Manually adjusting the focus”
1080/50p images are not
output
• Is the format set to 50p?
→ Configure the format setting.
Operating Instructions (PDF)
→ “Camera menu items”
→ “System screen”
→ “Format”
Operating Instructions (PDF)
→ “Web screen configurations”
→ “Basic screen [Basic]”
→ “System screen [System]”
→ “Format”
64
Troubleshooting (continued)
