2
Please Record Below
Your Retailer: …………………………………………………………………………………..
Address: ………………………………………………………………………………………..
Phone: ………………………………………………………………………………………….
Date of Purchase: …………………………………………………………………………….
Invoice Number: ..............................................................................................................
Note: There is no need to post this guarantee back, simply keep it in a safe place together with a
copy of your purchase invoice.
Parts
Labour
Parts
Labour
Combustion Chamber
10 Years Pro rata (*)
5 Years
1 Year
1 Year
All Other Parts
5 Years
5 Years
1 Year
1 Year
Domestic Applications
Commercial Applications
Description
(*) Combustion chamber full replacement parts cost in the first five years, reducing 20% per year thereafter.
Warranty Conditions:
The warranty periods that are allocated for domestic use are based on heating requirements of a typical
domestic dwelling. The warranty periods allocated under commercial use are for all other applications.
Terms of this warranty are effective from date of purchase and the attending service technician reserves
the right to verify this date by requesting a copy of the purchase invoice prior to commencement of any
warranty work.
These units must be installed correctly and the installation must conform to all regulations.
These units must be serviced, installed, commissioned, repaired, and removed by an authorised person.
No parts must be modified or removed from the unit.
These units must be operated and maintained in accordance with manufacturer
‟s operating instructions.
This warranty applies only to the components supplied by the manufacturer. It does not apply to
components supplied by others.
Where a failed component is replaced under warranty, the balance of the original appliance warranty will
remain effective. The replacement part or appliance does not carry a new warranty.
We reserve the right to transfer functional components from defective appliances if they are suitable.
We reserve the right to have the installed product returned to the factory for inspection and repair.
Please note: general cleaning, maintenance, operation and wear & tear are not covered by the
guarantee. Calls of this nature will be chargeable.
Warranty Exclusions:
The following exclusions may cause the warranty to become void and may result in a service charge and
costs of parts (if required):
Accidental damage and Acts of God.
Failure due to abuse or misuse, improper maintenance, failure to maintain or improper storage.
Failure due to incorrect or unauthorised installations.
Failure or damage caused by alterations, service or repair work carried out by persons other than our
authorised service technicians or agents.
Where it is found that there is no fault with the appliance and the issue/s are related to the installation or
is due to the failure of electric or gas supplies.
We do not accept liability for any consequential damage or any incidental expenses resulting from any
breach of the warranty OR claims for damage to a building or any other consequential loss either directly
or indirectly due to fire or any other faults.
Warranty Information
