Zire™ 31
Handheld
357
CHAPTER 23
Common Questions
When I connect my handheld to the power adapter,
it does not charge.
• Confirm that your handheld is firmly connected to the power adapter.
• Confirm that your power adapter is plugged into an AC outlet that has power.
A lightning bolt over the battery icon indicates that your handheld is charging.
My handheld is frozen.
On rare occasions your handheld may not respond when you press a button or tap the screen. In
this case, you need to reset your handheld. A soft reset tells your handheld to stop and start over
again. This does not affect any of the information or applications on your handheld.
If you had a network connection that was cut off, your handheld may appear to be
frozen for up to 30 seconds. Wait 30 seconds before performing a soft reset.
If a soft reset does not unfreeze your handheld, you need to perform a hard reset.
If your handheld continues to freeze after a reset, check your third-party applications for
incompatible applications
.
I don’t see anything on my handheld’s screen.
• Press an application button to ensure that your handheld is turned on.
• If your handheld was exposed to cold, make sure it is at room temperature.
• Charge your handheld.
• Perform a soft reset. If your handheld still doesn’t turn on, perform a hard reset.
Tip
After a soft reset, the
Preferences screen
appears with the Date &
Time option highlighted
so you can reset the date
and time if necessary.
Tip
When you purge or delete
items, you are given the
option to save an archive
copy on your computer
the next time you
synchronize
.
NOTE
Summary of Contents for Zire 31
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