Palm TREO750, User Manual

Page: 279 / 350

T R O U B L E S H O O T I N G
S Y N C H R O N I Z A T I O N 271
13
CH
AP
T
E
R
synchronization is successful, you do not
need to complete the remaining steps.
1 Verify that the USB sync cable is
securely connected at all points (see
Setting up your computer for
synchronization).
2 Make sure that all of the files you’re
trying to sync are closed on both your
computer and your smartphone.
3 On a Windows XP computer, look for
the ActiveSync
icon at the top of
your smartphone screen and the
ActiveSync
icon in the taskbar on
your computer to make sure ActiveSync
desktop software is running on your
computer. On a Windows Vista
computer, look for the
connection
icon at the top of your smartphone
screen.
If the correct icons are not displayed, do
the following:
Smartphone: Press Start , select
Programs . and select ActiveSync .
Press Menu (right action key)
and select Connections . Make sure the
Synchronize all PCs using this
connection box is checked, and that
USB is selected from the list.
Windows XP computer: Click Start ,
navigate to Programs , and then select
Microsoft ActiveSync .
Windows Vista computer: Click Start ,
select All Programs , and then select
Windows Mobile Device Center .
4 Do one of the following:
5 Windows XP computer: Double-click
the ActiveSync icon in your taskbar.
From the File menu, select Connection
Settings . Make sure the Allow USB
connections box is checked, and then
click Connect .
6 Windows Vista computer: Click Start ,
select All Programs , and then select
Windows Mobile Device Center .
Select Connect without setting up
your device , and then select
Connection settings . Make sure the
Allow USB connections box is
checked, and click Connect .
7 Perform a soft reset (see Performing a
soft reset).