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T R O U B L E S H O O T I N G
R E S E T T I N G Y O U R S M A R T P H O N E
261
14
CH
AP
T
E
R
2
Remove and reinsert the battery, and
then replace the battery cover.
3
Press and hold
Power
until the
Palm
®
logo appears.
Performing a hard reset
A hard reset erases all personal
information, such as appointments,
contacts, and tasks, as well as programs
you have added, such as third-party
software on your smartphone. Never do a
hard reset without first trying a soft reset.
You can restore previously synchronised
information the next time you sync.
IMPORTANT
Synchronise to restore your
Outlook data, such as Outlook email,
Calendar, Contacts, and Tasks. You can
also use a backup and restore solution.
Make sure it’s an application that’s
approved by Palm.
A hard reset can tell you whether a
problem stems from your smartphone or
from an application installed on it. If you do
not experience the problem after you
perform a hard reset, the problem may be
related to software you installed. See
Third-party applications for suggestions on
diagnosing third-party software issues.
DID
YOU
KNOW
?
If the phone or the Bluetooth
®
wireless technology feature was on before a
reset, these automatically turn on after the
reset.
TIP
Some third-party applications do not
create a backup on your computer when you
synchronise. If you do a hard reset, you may
lose info in these applications and you need to
reinstall the application on your smartphone
after the hard reset. Please contact the
application vendor to find out if your info is
backed up during synchronisation.
DID
YOU
KNOW
?
When you synchronise after a
hard reset, the source folder in My
Documents changes from Treo My
Documents to WM_
your name
.
DID
YOU
KNOW
?
We recommend performing a
hard reset before selling, repairing, or
recycling your smartphone so that your
information is deleted. Remember to also
remove your SIM card and any expansion card
inserted into your smartphone.
Summary of Contents for Treo 500v
Page 1: ...User Guide Your Palm Treo 500v Smartphone...
Page 12: ...W E L C O M E W H E R E T O L E A R N M O R E 12 1 C H A P T E R...
Page 24: ...S E T T I N G U P S E T T I N G U P S Y N C H R O N I S A T I O N 24 2 C H A P T E R...
Page 178: ...Y O U R P H O T O S V I D E O S A N D M U S I C M O B I L E T V 178 9 C H A P T E R...
Page 180: ...In this chapter Contacts 181 Calendar 186 Tasks 191 Voice Notes 194...
Page 284: ...T R O U B L E S H O O T I N G V O I C E Q U A L I T Y 284 14 C H A P T E R...
Page 290: ...T E R M S 290...
Page 333: ......
Page 334: ...PN 406 11180 01...