Palm Treo 500v, User Manual

Page: 269 / 334

T R O U B L E S H O O T I N G
S Y N C H R O N I S A T I O N : D E S K T O P S Y N C S O F T W A R E
269
14
CH
AP
T
E
R
Synchronisation:
Desktop sync
software
This section covers issues with
synchronising using the desktop sync
software that came with your smartphone.
If you have a Windows XP computer, the
desktop sync software is called
ActiveSync
®
desktop software. If you have
a Windows Vista computer, the desktop
sync software is called Windows Mobile
Device Center.
NOTE
See Synchronisation: Exchange
ActiveSync (wireless synchronisation) for
help with direct wireless synchronisation
with an Exchange server.
The desktop sync software does not
respond to sync attempt
As you complete the following steps,
synchronise after each step. If the
synchronisation is successful, you do not
need to complete the remaining steps.
1 Verify that the USB sync cable is
securely connected at all points (see
Setting up your computer for
synchronisation).
2 Make sure that all of the files you’re
trying to sync are closed on both your
computer and your smartphone.
3 On a Windows XP computer, look for
the ActiveSync
icon in the taskbar
on your computer to make sure
ActiveSync desktop software is running
on your computer.
If the correct icons are not displayed, do
the following:
Smartphone: Press Home , and
then press Centre . Select
Applications , and then select
ActiveSync . Press Menu
(right softkey) and select Connections .
Make sure the Synchronise all PCs
DID YOU KNOW
?
You can go to the Windows
Mobile website for more information at
windowsmobile com
DID YOU KNOW
?
A common cause of sync
problems is the presence of protective
software, such as VPNs or firewalls, on your
computer or network.