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Section 4A: Troubleshooting
267
Help
Screen and Performance
The screen appears blank
To save power, the screen dims automatically after a period of inactivity, and then turns off.
If you have inserted or replaced the battery, you need to press and hold
power
until you
see a logo on the screen. Otherwise, follow these steps in sequence if you see a blank
screen:
1.
To brighten the screen if it has dimmed, tap the screen.
2.
To turn on the screen, do one of the following:
䡲
Press
power
. Drag
up to unlock the screen.
䡲
Slide out the keyboard.
3.
Look closely at the screen. (If you can see a dim image, try adjusting the screen
brightness (see “Change Screen Brightness” on page 186).)
4.
If the problem persists, connect your phone to the AC charger (see “Charge the Battery”
on page 37). (If you see a dim image, try to restart your phone (see “Restart Your
Phone” on page 182).)
5.
If that doesn’t work, press and hold
power
and slide the
ringer
switch three times to
restart your phone. (Please be patient while your phone starts up.)
An application is not responding to taps
Try the following steps in sequence:
1.
Open
Device Info
and restart your phone (see “Restart Your Phone” on page 182).
2.
If the screen does not respond to taps at all, press and hold
power
and slide the
ringer
switch three times to restart your phone. (Please be patient while your phone
starts up.)
Summary of Contents for Pre P100EWW
Page 8: ......
Page 14: ...14 ...
Page 15: ...Your Setup Section 1 ...
Page 16: ...16 ...
Page 27: ...Your Palm PreTM Phone Section 2 ...
Page 28: ...28 ...
Page 34: ...34 Section 2A Basics BackView 1 Camera flash 2 Camera lens 3 Speaker ...
Page 40: ...40 Section 2A Basics ...
Page 176: ...176 Section 2F Your Documents and Other Productivity Files ...
Page 192: ...192 Section 2G Preferences ...
Page 193: ...Web and Data Services and Other Wireless Connections Section 3 ...
Page 194: ...194 ...
Page 228: ...228 Section 3B Your Email and Other Messages ...
Page 254: ...254 Section 3C Your Connections to the Web and Wireless Devices ...
Page 255: ...Your Resources Section 4 ...
Page 256: ...256 ...
Page 290: ...290 Section 4A Troubleshooting ...
Page 296: ...296 Section 4B Glossary ...
Page 297: ...Your Safety and Specifications Section 5 ...
Page 298: ...298 ...
Page 320: ...320 Section 5A Regulatory and Safety Information ...