286
Section 4A: Troubleshooting
When I open the drive representing my phone on my computer, I see
subfolders. Do I need to move my files into these folders?
The default folders are there to help you organize files you copy to and from your computer.
But you can copy files from your computer into any folder you want—you can create your own
folders, or just drag your files to the top level of the drive. As long as the file is in a supported
format, your phone can detect and open it.
Backing Up and Restoring Data
I need to reset my phone but don’t understand the difference between a partial
erase and a full erase
Both a partial erase and a full erase delete all personal information, such as events, contacts,
and tasks, as well as applications you have added, such as third-party software, on your
phone. In addition, a full erase deletes all files stored in the USB drive of your phone, which
includes all pictures, videos, music files, documents, and PDF files.
How do I get my data back after a full or partial erase?
After a full or a partial erase, on your phone, enter your existing Palm profile email address,
and password—don’t create a new one! When you do this, all data that has been backed up
to your profile—contacts, calendar events, and tasks, as well as apps you bought through App
Catalog—is restored to your phone. Information from online accounts you synchronize with—
such as Google or Microsoft Exchange ActiveSync—is restored to your phone also.
A full erase deletes everything deleted by a partial erase, plus everything you stored in your
phone’s USB drive (photos, videos, music, documents, ringtones, and so on). You need to
have copies of those files available elsewhere if you want to restore them to your phone. For
Note
If you move a music file into the
ringtones
folder, the
Music
application
cannot find it.
Summary of Contents for Pre P100EWW
Page 8: ......
Page 14: ...14 ...
Page 15: ...Your Setup Section 1 ...
Page 16: ...16 ...
Page 27: ...Your Palm PreTM Phone Section 2 ...
Page 28: ...28 ...
Page 34: ...34 Section 2A Basics BackView 1 Camera flash 2 Camera lens 3 Speaker ...
Page 40: ...40 Section 2A Basics ...
Page 176: ...176 Section 2F Your Documents and Other Productivity Files ...
Page 192: ...192 Section 2G Preferences ...
Page 193: ...Web and Data Services and Other Wireless Connections Section 3 ...
Page 194: ...194 ...
Page 228: ...228 Section 3B Your Email and Other Messages ...
Page 254: ...254 Section 3C Your Connections to the Web and Wireless Devices ...
Page 255: ...Your Resources Section 4 ...
Page 256: ...256 ...
Page 290: ...290 Section 4A Troubleshooting ...
Page 296: ...296 Section 4B Glossary ...
Page 297: ...Your Safety and Specifications Section 5 ...
Page 298: ...298 ...
Page 320: ...320 Section 5A Regulatory and Safety Information ...