Palm 500V - Treo Smartphone 150 MB, User Manual

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T R O U B L E S H O O T I N G
S Y N C H R O N I S A T I O N : D E S K T O P S Y N C S O F T W A R E
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Repeat the installation process (see
Reinstalling the desktop software).
11 For a Windows XP computer only,
delete the existing relationship between
your smartphone and your computer
and create a new one by doing the
following steps in turn:
•
Disconnect your smartphone and your
computer from the sync cable.
•
Right-click the grey ActiveSync
icon in the taskbar in the lower-right
corner of your computer screen, and
then select
Open Microsoft
ActiveSync .
•
Click File , and then click Delete
Mobile Device . When asked to
confirm, click Yes .
•
Connect your smartphone and your
computer to the sync cable.
•
When the Synchronisation Setup
Wizard appears, follow the steps to
establish a sync relationship between
your smartphone and your computer.
12 If your organisation uses a firewall or a
VPN connection, synchronising with
ActiveSync may not work. For a
Windows XP computer only, go to
microsoft.com and search for the
following topics to help with specific
firewall setup situations:
•
ActiveSync USB Connection
Troubleshooting Guide
•
ActiveSync with Sygate Personal
Firewall
•
ActiveSync with TrendMicro PC-cillin
Internet Security
•
ActiveSync with Norton Personal
Firewall
•
ActiveSync with Zone Alarm Security
Suite
•
ActiveSync with McAfee Personal
Firewall
•
ActiveSync with Windows Firewall
13 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Synchronisation finishes but info doesn’t
appear where it should
First, check to see if any of these items
applies to your situation:
•
With the included desktop sync
software, your smartphone can