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BCH-1242 42477 REV A
5. During operation, metallic
pinging noises are occurring.
A. Different thermal expansion
rates of different components.
Do nothing. This is a normal physical
characteristic of metal components
when they are heated. Various
components will expand at different
rates resulting in metallic noises.
6. Decorative glass media cracking
and/or splitting.
A. Normal use over a long period of
time.
Over time, the tempered glass media
supplied with the appliance can
break down. Replacement glass can
be installed after damaged glass is
removed.
B. Excessive thermal shock (abrupt
temperature changes) over a
short period of time.
Avoid the dumping of liquids
(beverages) into the appliance.
Unexpected rain during operation
can also cause cracking/splitting of
glass media. Covering of appliance
when not in use is highly
recommended. Replacement glass
can be installed after damaged glass
is removed.
7. Push-button sparker makes
clicking sound but no visible
spark is produced.
A. Gap between sparker electrode
and ground electrode is too
great.
Ensure that the gap between
sparking electrode and ground
electrode is ¼”.
B. Excessive media buildup around
igniter.
Ensure that media installation
instructions are followed and media
is not contacting the sparking and
ground electrodes.
8. Push-button sparker makes no
clicking sound and no visible
spark is produced.
A
Battery is dead or not installed.
Ensure that a new AAA battery is
installed in the push-button sparker.
B. Gap between sparker electrode
and ground electrode is too
great.
Ensure that the gap between
sparking electrode and ground
electrode is ¼”.
C. Excessive media buildup around
igniter.
Ensure that media installation
instructions are followed and media
is not contacting the sparking and
ground electrodes.
This list is not exhaustive but contains the most common problems to be encountered in
the field.
For additional troubleshooting information not detailed in this manual, please contact the
dealer or location from which the product was purchased.
If additional assistance is required, contact:
The Outdoor GreatRoom Company at 1-866-303-4028
