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BCH-1242 42477 REV A 

 

 

 

 

 

 

    

8

   

Service and Maintenance

 

A. Regular Maintenance Tasks 

For service calls: Contact the dealer from which the appliance was purchased first. 

Contact The Outdoor GreatRoom Company at 1-866-303-4028 if further assistance is 

required. 

 

WARNING 

Service and maintenance should be performed 
only by a qualified service technician. 

Maintenance of the appliance should be performed 
by a qualified professional at a minimum of one (1) 
year intervals.  

Depending on use and environmental conditions, 
service and maintenance may be required at more 
frequent intervals. 

1.

 

Inspect heat output vents for obstruction. 

a.

 

Perform a visual inspection to determine if any 
blockage or obstruction is present. 

b.

 

Use compressed air to clear obstructions out 
of the outlet vents (

Image 8.1

). 

 

2.

 

Inspect burner surface for damage and debris. 

a.

 

Remove glass media (

Image 8.2

). 

b.

 

Remove dirt and debris with compressed air. 

c.

 

Wipe surface clean with soft cotton rag. 

d.

 

Check for damage and corrosion of the burner 
surface that would cause gas leaks (

Image 8.3

).  

 

3.

 

Inspect igniter for buildup and corrosion (

Image 

8.4

). 

a.

 

Clean electrodes with fine-grit emery cloth. 

b.

 

Remove dust and debris with compressed air. 
 

If using a self-contained LP gas supply system with 
the supplied LP regulator hose assembly, the hose 
should be inspected for damage BEFORE EACH USE 
OF THE APPLIANCE. If damage to the hose is 
present, do not operate the unit and contact the 
dealer or location from which the product was 
purchased for a replacement LP regulator hose. 

 

8.1 

8.2 

8.3 

8.4 

Summary of Contents for BCH-1242

Page 1: ...and liquids in the vicinity of this or any other gas appliance An LP cylinder not connected for use shall not be stored in the vicinity of this or any other gas appliance DANGER CARBON MONOXIDE HAZAR...

Page 2: ...30 lb capacity or less Do not use store or transport cylinder where it would be exposed to high temperatures Relief valve may open allowing a large amount of flammable gas to escape When transporting...

Page 3: ...ency As the owner of an Outdoor GreatRoom Company Boreal Complete Heat you ll want to read and carefully follow all of the instructions contained in this owner s manual Pay special attention to all ca...

Page 4: ...d Line Purge 10 E Additional Gas Supply Information 10 5 Installation 11 A Electrical Connections 11 B Gas Connection for Fixed Fuel Piping Systems Manual Ignition 12 C Gas Connection for Fixed Fuel P...

Page 5: ...014 The Boreal Complete Heat and Boreal Complete Heat with Direct Spark Ignition have been tested in accordance with ANSI Z21 97 2014 and CSA 2 41 2014 for Canada and has been listed by Underwriters L...

Page 6: ...fety glasses during installation WARNING Do NOT burn solid fuels in this gas appliance WARNING Inspect appliance and components for damage Damaged parts may impair safe operation Do NOT install damage...

Page 7: ...ation NEVER install a damaged component Report any damage to the manufacturer Review the Limited One Year Warranty information found at the end of this manual and the warnings on Page 6 E Included Ite...

Page 8: ...tive than the following configurations Walls on all four sides with no overhead cover A partial enclosure with an overhead cover and two side walls walls can be parallel or at right angles to each oth...

Page 9: ...tant and should be performed only by a qualified gas professional Supply line sizing requirements need to be made following ANSI Z223 1 NFPA 54 Pressure requirements for the appliance are shown in the...

Page 10: ...ge may ignite Purge should be performed by an authorized gas technician Eliminate possible ignition sources such as open flames and sparks during leak check Ensure adequate ventilation E Additional Ga...

Page 11: ...IGNITION CONNECTION If the Boreal Complete Heat was ordered with the Crystal Fire Direct Spark Ignition System CF DSI the 110VAC 3VDC power adaptor should already be connected to the internal GFCI out...

Page 12: ...n the adaptor Image 5 6 5 Open the dedicated shutoff valve for the appliance and apply non corrosive leak check solution to the connection between the flex line and the fixed pipe system Clean off res...

Page 13: ...h on the flare nut and one wrench on the adaptor Image 5 9 5 Open the dedicated shutoff valve for the appliance and apply non corrosive leak check solution to the connection between the flex line and...

Page 14: ...Open the valve on the LP tank and apply non corrosive leak check solution to the connection between the regulator hose and the LP tank Clean off residual leak check solution 5 If no leaks are present...

Page 15: ...the Outdoor GreatRoom Company This ensures that the proper amount of media is used and that the media is approved for use in gas appliances MEDIA MUST BE IN PLACE DURING OPERATION Operation of applia...

Page 16: ...f ignition does not occur within 15 seconds turn control valve to OFF position and wait 5 minutes before attempting ignition again This allows gas to dissipate 5 To extinguish turn control valve to OF...

Page 17: ...uld occur within 5 seconds Image 6 6 If ignition takes longer than 12 seconds the system will shut down If system does not achieve ignition turn switch to OFF and wait 5 minutes before reattempting ig...

Page 18: ...e 6 9 It is not necessary to have fan operating while the burner is operating however it is highly recommended to use the fan to cool the decorative heat exchanger tubes when the burner is shut down C...

Page 19: ...normal it is not rust Image 6 10 Some soot build up on the tubes is normal and more soot build up will occur with the use of LP than with natural gas Soot build up can be removed with a damp cloth Ima...

Page 20: ...D Light Kit do not turn on A 115 VAC power source has failed Ensure that external power cord is connected to appliance Check connection to power source B GFCI outlet within appliance has been tripped...

Page 21: ...g sound but no visible spark is produced A Gap between sparker electrode and ground electrode is too great Ensure that the gap between sparking electrode and ground electrode is B Excessive media buil...

Page 22: ...ermine if any blockage or obstruction is present b Use compressed air to clear obstructions out of the outlet vents Image 8 1 2 Inspect burner surface for damage and debris a Remove glass media Image...

Page 23: ...ld turn off c Press the RESET button of the GFCI outlet and the fan should turn back on Image 8 7 d If GFCI outlet fails to operate in this manner replace the GFCI outlet with the manufacturer s sugge...

Page 24: ...LP Manual Ignition 38 38 ORIFICE 10 Orifice for NG Manual Ignition 17 17 ORIFICE 11 Orifice for LP with Optional DSI System 1 8 1 8 ORIFICE 12 Orifice for NG with Optional DSI System 7 7 ORIFICE 13 M...

Page 25: ...EUTRAL GROUND 115 VAC CIRCUIT OPTIONAL CF DSI CIRCUIT CONTROL VALVE CONTROL MODULE TRANSFORMER CONNECTED TO GFCI CONTROL SWITCH IGNITER SENSOR 3 3 VDC 3 3 VDC 115 VAC OPTIONAL LED LIGHT KIT CIRCUIT 12...

Page 26: ...f the Product or any component has been removed repaired or replaced before OGC has been afforded a reasonable opportunity to inspect the Product This warranty is limited to the replacement or repair...

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