29
ENGLISH
Troubleshooting
If there seems to be a problem with your E-Support, check the following before asking for repairs.
In these cases:
Check here:
What to do
Is there sufficient battery power?
Has the battery been properly
inserted? Is the power being turned on
while force is applied to the push
rings? Does the power automatically
go off in the auto-power off mode?
Is the coupler disconnected? (on
models where it is removable)
Charge or replace the battery.
Insert the battery properly.
Turn on the power again. If the same
problem occurs, contact the dealer.
Turn off the power and then turn it on
again.
Insert the coupler correctly.
Is the wheel mounting portion loose?
Is there abnormal sound coming from
the drive portion?
Re-tighten.
Contact the dealer.
Is the battery fully charged?
Refresh charge or replace the battery.
Is the tire air pressure too low?
Inflate the tires.
Is the power cord connected?
Is the battery fuse working?
Is the temperature around the
charger appropriate?
Connect the cord.
Replace the fuse.
Charge the battery in a place with the
appropriate temperature.
Are the ambient temperature of the
charger and the battery temperature
appropriate?
Wait until the appropriate temperatures
are reached before charging again. If
the lamps still do not light, the capacity
has decreased because of battery
deterioration.
Is the battery fully charged?
Charging is completed if nothing
changes after recharging.
Is the temperature around the
charger appropriate?
Wait until the temperature is appropriate.
Contact the dealer.
Contact the dealer.
Sluggish manual travel
Abnormal vibration
Short travel distance
Sluggish manual travel
Will not start charging
After charging, do all of
the battery capacity
display lamps light?
Finishes charging very
quickly
Continues charging for a
long time
The temperature of the
charger becomes
extremely high.
Abnormal sound or odor
P o w e r a s s i s t e d t r a v e l
D u r i n g m a n u a l t r a v e l
D u r i n g c h a r g i n g