TROUBLESHOOTING GUIDE - ESPRESSO MACHINE
PROBLEM
Possible Cause
What To Do
Espresso pours out
in drips
(Over Extracted)
Coffee grinds are too fine.
Change to a coarser Grind Setting.
Too many coffee grinds used.
Dose less coffee grinds.
Coffee grinds tamped too hard.
Apply less force during tamping.
Espresso Machine has scale
build up.
A Descaling Cycle is required.
See Descaling Cycle, pages 29-30.
Espresso does not
have any crema, or
crema is thin
(Under Extracted)
Coffee beans are old or dry.
Use freshly roasted coffee beans.
See Tips for Grinding, page 13.
Coffee grinds too coarse.
Change to a finer Grind Setting.
Not enough coffee grinds used.
Dose more coffee grinds.
Grinds not tamped (compacted)
enough.
Tamp more firmly. See Espresso
Extraction Guide section, page 14.
Espresso shot
volume too much or
too little
Custom shot volumes
being used.
Restore to default shot volumes or
change your custom shot volume(s).
See Customizable - Shot Volumes,
page 21.
Espresso pours into
cup unevenly
Uneven tamping.
Ensure coffee grinds are tamped evenly.
Obstruction in the Group Head
or Handle.
Check there is nothing obstructing the
Group Head or Handle & clean.
Espresso tastes
bitter
Type of coffee beans being used. Try different brands of coffee beans.
Custom extraction temperature
being used.
Use the default 92°C extraction
temperature. See Customisable -
Extraction Temperature, page 21.
Steam function has been used
just before extracting espresso.
Allow time for water to purge the
Thermoblock and cool down before
extracting espresso. The STEAM
LIGHT should have finished flashing
.
Espresso is too
cold
Coffee beans being stored in
the fridge or freezer.
Store coffee beans in a dry, airtight
container. Place in a cool dark cupboard.
Custom extraction temperature
being used.
Use the default 92°C extraction
temperature. See Customisable -
Extraction Temperature, page 21.
Cup or glass was cold prior to
espresso pour.
Pour hot water from the Steam Wand into
the cup before extracting espresso. See
Coffee Making Guide, page 11.
Group Head or Handle not
warmed before use.
Hold the Group Handle under the
Group Head and press the ONE CUP
BUTTON. Allow water to run through.
See Coffee Making Guide, page 10.
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