www.oster.com
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www.oster.com
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trOUBleShOOting yOUr COFFeeMaker
Your Oster® Coffeemaker has been carefully designed to give you many years of trouble-
free service. In the unlikely event that your new coffeemaker does not operate satisfactorily,
please review the following potential problems and try the steps recommended BEFORE
you call an Authorized Oster Service Center.
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE ON LIGHT
DOES NOT LIGHT
UP
The appliance is unplugged
PLUG UNIT IN.
There’s a power outage
WAIT FOR POWER TO BE RESTORED
THE COFFEE IS NOT
BREWING
The appliance is unplugged
PLUG UNIT IN
There’s a power outage
WAIT FOR POWER TO BE RESTORED.
The water reservoir is empty.
CHECK THE WATER LEVEL
The filter basket is not properly
inserted
INSERT FILTER BASKET CORRECTLY
The decanter is not placed all the
way in on the warming plate
PLACE DECANTER CORRECTLY ON WARMING
PLATE
THE COFFEEMAKER
ONLY BREWS WATER
There are no coffee grounds in the
filter basket
ADD THE DESIRED AMOUNT OF COFFEE
THE COFFEEMAKER
BREWS SLOWLY
The coffeemaker needs cleaning
CLEAN COFFEEMAKER AS DESCRIBED IN
“CLEANING AND MAINTAINING” SECTION.
THE FILTER BASKET
OVERFLOWS
The filter basket is not properly
inserted.
INSERT FILTER BASKET CORRECTLY.
The decanter is not placed all the
way in on the warming plate.
PLACE DECANTER CORRECTLY ON WARMING
PLATE
The decanter lid is not on decanter.
PLACE LID ON THE DECANTER
Too many coffee grounds were
placed in the filter
REMOVE FILTER, DISCARD GROUNDS. IF
PAPER FILTER, REPLACE. IF PERMANENT
FILTER, RINSE. BEGIN BREWING PROCESS
AGAIN.
The decanter was removed from
the warming plate for more than
30 seconds
TURN OFF AND UNPLUG THE UNIT. ALLOW
TO COOL WIPE UP THE SPILL. DO NOT SET
HOT DECANTER BACK ON THE WET WARMING
PLATE OR IT MIGHT CRACK
THE COFFEE IS
NOT HOT
There’s a power outage
WAIT FOR POWER TO BE RESTORED.
Auto SHUT OFF has been activated.
FOR BEST RESULTS, BREW A FRESH POT OF
COFFEE.
THE COFFEE
TASTES BAD
Coffee grounds other than for an
automatic drip coffeemaker were
used.
USE COFFEE GRIND RECOMMENDED FOR
AUTOMATIC DRIP COFFEEMAKERS.
The ground coffee to water ratio
was unbalanced.
USE CORRECT GROUND COFFEE TO WATER
RATIO.
The coffeemaker needs cleaning.
CLEAN COFFEEMAKER AS DESCRIBED IN
“CLEANING AND MAINTAINING YOUR
COFFEEMAKER” SECTION
THE GROUNDS ARE
IN THE COFFEE
The filter is not properly seated in
the basket.
SEAT FILTER PROPERLY WITHIN THE FILTER
BASKET
The filter collapsed.
REMOVE FILTER AND REPLACE.
Do you still have questions? You can call us toll-free at the OSTER® Consumer Service
Department,
1-800-667-8623
or you can visit us at www.oster.com.
SERviCE And MAinTEnAnCE
Replacement Parts
•
Decanters - You can usually purchase a replacement decanter from the store where
you purchased your coffeemaker. If you are unable to find a replacement, please call
1-800-667-8623 in Canada or 1-800-672-6333 in the U.S. for information on where you
can find a store that carries replacement decanters.
Repairs
If your coffeemaker requires service, do not return it to the store where you purchased it. All
repairs and replacements must be made by Oster or by an authorized Oster® Service Center.
If you live in the U.S. or Canada, please call us at the following toll-free telephone numbers
to find the location of the nearest authorized service center:
U.S. 1-800-458-8407
Canada 1-800-667-8623
You may also visit our website at
www.oster.com
for a list of service centers.
To assist us in serving you, please have the coffeemaker model number and date of
purchase available when you call. The model number is on the bottom of the coffeemaker.
We welcome your questions, comments or suggestions. In all your communications,
please include your complete name, address and telephone number and a description
of the problem.
