Orban OPTIMOD-FM 5518, Operating Manual

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TROUBLESHOOTING ORBAN MODEL 5518
A) Ensure that the modem cables and phone lines are connected properly.
B) Check that you have entered the correct phone number for connection.
C) Check that you have entered the passcode correctly on the 5518, and the pass-
code has also been entered correctly on your PC.
D) Ensure that you enabled the correct PC modem port settings.
E) Ensure that the external modem attached to your 5518 is set to
A
UTO
A
NSWER
.
F) Make sure that the only “Allowed Network Protocol” is TCP/IP. “NetBUI” and
“IPX/SPX Compatible” must
not be checked.
You Cannot Access the Internet After
Making a Direct or Modem Connection to the 5518:
If you are connected to the 5518 via modem or direct connect, you cannot access
any other TCP/IP connection . The PPP connection becomes the default protocol
and the default gateway defaults to the 5518 unit’s IP address. This means that
all existing network connections point to the 5518 unit. To correct this:
A) In Start > Settings > Network and Dialup Connections, open the direct or mo-
dem connection you are using to connect to 5518.
B) Select “Properties.”
C) Click the tab that reads “Networking.”
D) Highlight “Internet protocol (TCP/IP).”
E) Select “Properties.”
F) Select “Advanced.”
G) Uncheck the “Use default gateway on remote network” box.
H) Select “OK.”
If this “Use default gateway on remote network” box is not selected, the
gateway will not point to the 5518 unit when you establish a direct or
modem connection.
OS-Specific Troubleshooting Advice
Troubleshooting Windows 2000 Direct Connect:
If you are having trouble establishing a connection, check your New Connection’s
properties to make sure they are set up correctly:
A) Click “Start > Programs > Accessories > Communications > Network and
Dialup Connections” to bring up the Network Connections screen.