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In case of Device
Searching’ on PC Program,
you cannot find host devices
(TXs) or see preview on
host device section
- Check LAN cables
- Check host devices (TXs)
- Check Network setting of a control PC (IP ‘class’).
go to control panel & properties (IP address)
- wait several minutes when the control PC is connected
last to IP network.
Run the control PC Program again.
Press ‘Searching’ button in PC program again.
reboot the control PC
Network connectivity
issue
Despite of proper searching
and Layout editing, there
are no video displays or
abnormal displays after
apply action
- check if there are wrong display order on ‘Display
Placement’
- check connected client devices(RXs) or cables
Client devices(RX)
Slow in switching time
(more than 5 seconds)
- different FW version
- different resolutions between host devices (TXs)
- different frame rates between host devices (TXs)
- different video types between host devices (TXs
(HDMI/DVI)
- different scan types (Interlace/Progressive), 2D/3D
Same video
condition
Slow in HID mouse or
preview video on PC
Program
- Set frame rate ‘low’ for fast HID mouse in advanced
configuration of Ribbon menu.
- Or set frame rate ‘high’ for fast preview speed on PC
Program.
Trade-off between
HID mouse speed
and preview frame
rate
There is no video after you
change to another input
Source PC
- Check if the graphic resolution of Source PCs is
properly set. Go to the display properties and tap the
settings.
- check resolution and frame rate
- Reset the power of the host device (TX) by re-plugging
the power adaptor or by reboot on the PC program.
Setup In Source PC
There is no audio when you
mark check box of an audio
in display placement and
apply
- check the display monitor external speakers
- go to control panel>hardware and sound check default
setting
- After apply action, check audio ack in ‘Log’ window
Setup In Source PC
The video clip does not
play, after changing input
source.
- Execute window media player again.
- Reset the power of all TXs and RXs again by re-
plugging the power adaptor.
PC