- 31 -
12.
Troubleshooting
Problem
Remedy
Causes
No video on the display
(General case)
- When devices is rebooted
in current setting & apply
- When you press ‘apply’
button for new layout
- Wait several seconds for the system booting. After the
power is applied, Power status LED will turn on (Red).
- Check the connection of all cables.
- Check the connection of the LAN cable to RJ-45
connector.
- Check if the graphic resolution of Source PCs is set
properly. Go to the display properties and setting tap.
Cables are
connected
incorrectly.
Video quality:
- Freezing or collapse
- Mosaic pattern
- Jitter
(General case)
- Check network connectivity (check status ‘On’ of Green
LED).
- Reset the power of all TXs and RXs again by re-
plugging the power adaptor or by reboot on the PC
program.
- Go to Ribbon menu and advanced configuration, and
change jumbo frame to another value.
Network connectivity
issues
Keyboard or Mouse
doesn’t work properly.
(General case)
- Ensure the USB cables are connected properly
between Source PC and USB port of a TX.
- Reset the power of all TXs and RXs again by re-
plugging the power adaptor or by reboot on the PC
program.
- Change USB cable, if it doesn’t work properly after
reconnecting the cable and reset.
Cables are
connected
incorrectly.
Abnormal video on the local
display
- apply latest graphic card driver to a source PC
- Use as DVI mode (setting DVI EDID to TX)
- It is available to support up to 1920x1200 at 60Hz
in local display
- For technical support, visit Opticis web site,
www.opticis.com or contact [email protected]
Incompatible issue
in TV monitor &
graphic
Abnormal operation occurs
in playing audio/video or
USB Keyboard/Mouse
- When IPVDS-500ED is first connected, it may need
some more time (2~3 minutes) for recognizing USB
driver on PC.
- When two or more user access to a host(TX), it is given
USB priority to first user (about 3 seconds)
Abnormal case