P o l i c i e s
P o l i c i e s
Payment
We accept Visa, MasterCard, American Express, Discover Card, Wire Transfer, Certified Bank Check
and PayPal (additional 3% charge). For all Credit Card orders - we only ship to the billing address
of the credit card holder. International Orders must be prepaid via Wire Transfer only. Personal or
Business Checks are subject to a three day processing period and must clear purchaser's bank
prior to an order shipping. All orders placed with Open Labs, either by phone, fax, mail or online
constitutes the acknowledgment and acceptance of all conditions listed on www.openlabs.com.
Secure Transaction
OpenLabs.com online order form features the SSL Web Server Certificates to offer secure
communications by encrypting all data to and from the site. All online orders will be confirmed by
email or telephone. Credit Card orders will be shipped only to the credit card billing address.
Shipping
All shipments within the 48 Contiguous State will be sent via DHL, UPS ground service or FedEx
ground, unless air delivery is requested. Your air options are Next Day Air, 2nd Day Air and 3-Day
Select. For International Orders, we use UPS Expedited Service (for Canadian Orders, we use UPS
Standard Ground Service or USPS Service). For shipments to Alaska, Hawaii and Puerto Rico, 2nd
Day Air Service will be utilized. We do not ship COD. Air shipments are subject to Dimensional
Weight. Please go to UPS.com for explanation.
All customers wanting to cancel orders must do so before they ship. The customer placing any
online order will be responsible for all shipping charges to and from their location if the placed
order has shipped prior to cancellation. The customer placing an online order will be responsible
for all restocking charges for orders canceled post shipping.
Every carrier used by Open Labs is required to verify and sign for the condition of and the number
of pieces that are released to them for delivery. Our control and responsibility for any shipment
ceases when the carrier signs the Bill of Lading. When you sign the Bill of Lading, you legally
assume responsibility of the shipment being delivered. Please, thoroughly inspect each shipment
immediately upon arrival.
All Sales Are Final
In the case that your product is defective and still under factory warranty, we will repair or
exchange the product at our discretion for an exact match only, you may not switch to a different
item and a refund will not be given. Please refer to our Damaged Shipments and Refund policies
below.
Damaged Shipments
Shipments are carefully and properly packaged by Open Labs, the ultimate responsibility for
delivery in good condition rests with the carrier. If you should receive your merchandise damaged
by the Shipping Carrier, you must contact Open Labs within 24 hours or claim can not be filed.
Keep all original packaging, including packing materials and original shipping carton. Be sure to
make note of irregularities or damage to the merchandise on the freight receipt. Open Labs will
call the Shipping Carrier to report the claim. The Shipping Carrier will issue a Damaged Call Tag
and have the package returned to Open Labs. DO NOT return damaged items without prior
approval.
Do not attempt to remove your merchandise from its shipping container and packaging materials
without assistance. Damages cause from dropping the merchandise will void all warranties and
protection.
Open Labs MiKo LXD Production Station Manual
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