ONTIME
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PHANTOM
EBIKE MANUAL
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VERSION 1.0
44
7 . 2 . R E G I S T E R I N G Y O U R P R O D U C T W A R R A N T Y
Please register your ONTIME Drive Systems product by submitting filling out our product
warranty registration form at WWW.ONTIMEBIKE.COM
I M P O R TA N T N O T E :
You must register your electric bike with ONTIME Drive Systems within 30 days of
purchase for warranty to be valid.
7 . 3 . E X C L U S I O N S
ONTIME is released and discharged of any liability for any damages, injuries or claims occurring
as a result of neglect, the owner is responsible for the maintenance and safety of all structural and
mechanical components of their ebike such as brakes, headset, forks, etc.
7 . 4 . S AT I S FA C T I O N G U A R A N T E E D
We offer guaranteed satisfaction on all our products and services. We provide in-depth free
technical sales support to ensure you choose the product that best suits your needs.
7 . 5 . C U S T O M E R S E R V I C E
Our highest priority is to provide the best customer service possible and cultivate a long lasting
relationship with each client built on trust and respect. Our customer service is not passive; we are
available to actively support you through all ordering or service procedures. We are happy to have
in depth conversations with our customers about their requirements or problems. Our personal
connection with each client is what differentiates us from common “No-Question” customer service
models offered by Amazon or department stores. At ONTIME we are real hardworking people
trying to bring great products and services to you in a way no one else does.
7.6. TROUBLESHOOTING, REPAIRS & TECHNICAL SERVICE
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We have a dedicated Help Center including a troubleshooting guide and user manuals to help
customers maintain and fix their system in case of errors or failure. You are required to go
through the guides and if the solution is not achieved contact our customer service through our
ticketing system, providing all observations for our technicians to help figure out the issue
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90% of cases can get to a solution at this stage by knowing the problem even without need for
sending any replacement parts
