24
T
ROUBLESHOOTING
GUIDE
W
HAT
HAPPENS
IF
THERE
IS
A
POWER
FAILURE
In the case of a
power failure
, the fax machine keeps the
following data in the memory: the numbers set for one-touch
and speed dialling and the reports. On the other hand, the
following will be lost:
-
the documents present in the memory. In this case, the
fax machine will automatically print a report indicating the
total number of pages (sent and received) cleared from
the memory.
-
the settings for the transmissions from memory, broadcast
transmission, and the polling mode for sending and re-
ception.
-
the broadcast report.
-
the list of caller ID.
The activity report will include the data corresponding to the
last 15 transactions (instead of the last 25).
W
HAT
HAPPENS
IF
THE
PAPER
OR
INK
HAS
RUN
OUT
If, during reception,
the
paper runs out
or
gets jammed
,
the ink runs out
,
the print head compartment cover is
open and the paper support is closed
, the machine
stops printing and the display shows the relevant message
and the document you are receiving is
temporarily recorded
in the memory
. Once the problem has been solved, the fax
machine resumes printing.
I
F
THE
TRANSMISSION
IS
UNSUCCESSFUL
Sometimes, due to line problems such as excessively heavy
telephone traffic or any other kind of interference, the docu-
ment sent is received badly by the correspondent, who will
ask you to send it to him again.
In these cases, it is advisable to send the document again at a
slower speed
.
Reduce the speed to 4800 bps
, following
the procedure described in the section "
To reduce the trans-
mission speed
", section "
More sophisticated operations
".
If
transmission is not completed
due to errors on the line
or fax machine, the error LED "
" lights up and a short
beep is emitted; in this case, the fax machine automatically
prints
the transmission report
(see "
To print reports
and lists
", section "
Basic transmission and reception
operations
"), on which an
error code
indicates the cause
of the error (you will find a list of all the error codes later).
Once the machine has finished printing, press the
key,
turn off the ERROR LED "
" indicator and remove the
document by hand from the ADF.
F
OR
MINOR
PROBLEMS
The list below may be used as a guide to the solution of minor prob-
lems.
PROBLEM
SOLUTION
The fax machine gives no
sign of life.
Check that it is connected to
the power socket.
The document is not fed in
correctly.
Check that the document
respects the
recommendations listed in
"
What documents may be
used
", section "
Basic
transmission and reception
operations
".
The fax machine will not
send a document.
Check that the document is
not jammed.
The line is busy: wait until it
is free and then try sending
the document again.
The fax machine will not
receive a document
automatically.
It is set for manual
reception: set it up for
automatic reception.
The fax machine will not
copy or receive documents.
Check that no documents or
sheets of paper are
jammed.
You are using an unsuitable
kind of paper: check the
characteristics of the paper
listed in the "
Technical
data
".
The fax machine prints blank
sheets.
Position the document
correctly with the side to be
copied facing downwards.
NOTe
Incorrect transmission or reception by the fax machine may
also depend on factors other than those listed above, which
will be signalled in the form of
error codes
on the "
Trans-
mission report
" and "
Activity report
", see "
To print re-
ports and lists
", section "
Basic transmission and re-
ception operations
".
