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Field Service Ver. 2.0 Dec. 2008

8. Troubleshooting

97

FK-507

T

roubleshooting

8.2.9

IP Relay

8.2.10

Full mode communication

Error code

Possible cause

Action to be taken

E4FFFE

The fixed time passed without confirmation
of transmission by the relay machine.
(Result notification was not received from
the IP relay machine within the fixed time.)

Confirm whether the other party received.

E53XXX

The machine cannot transmit the document
by gateway transmission because the desti-
nation E-mail address is incorrect.

Confirm with the sender.

E65XXX

The data that could not be sent by gateway
transmission was going to be sent. A mail
with an attached file whose format is not
TIFF-F, a mail whose text contains a line
exceeding 1000 characters, or mail of large
data size was going to be sent.

Confirm with the sender.

E7XXXX

SMTP authentication failed.

Confirm the IP relay settings.

EBXXXX

The machine could not receive the transmit-
ted data for the gateway transmission.

Check whether the mail server is in the
state that it can communicate.
Check the network settings.

FFF003

Awaiting result notification of IP relay.

Wait until the IP relay machine completes
transmission.

Error code

Possible cause

Action to be taken

E4FFFC

The fixed time passed without confirmation
of reception by the destination machine.
(MDN response was not received within the
fixed time.)

Confirm whether the other party received.

E4FFFD

The administrative quantity for awaiting
results has been exceeded.

Confirm whether the other party received.

E4FFFF

An abnormality was notified by the MDN/
DSN response.

Resend the document.

FFF001

The destination machine correctly received.
(Received MDN response.)

Unnecessary

Y109971-7 Sevice Manual

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Summary of Contents for FK-507

Page 1: ...FK 507 Option Printer SERVICE MANUAL Code Y109971 7 ...

Page 2: ...PUBLICATION ISSUED BY Olivetti S p A 77 Via Jervis 10015 Ivrea TO Italy Copyright 2009 Olivetti All rights reserved ...

Page 3: ...ponding revised section The number inside represents the number of times the revision has been made To indicate clearly a specific page that contains a revision or revisions the page number appear ing at the left or right bottom of the specific page is marked with The number inside represents the number of times the revision has been made NOTE Revision marks shown in a page are restricted only to ...

Page 4: ...ion tree 12 5 2 Utility Mode function setting procedure 14 5 2 1 Procedure 14 5 2 2 Exiting 14 5 2 3 Changing the setting value in Utility Mode functions 14 5 3 Settings in the User Settings 15 5 3 1 Display Settings 15 5 4 Settings in the User Management 15 5 4 1 Line Monitor Sound 15 5 4 2 Memory RX ON OFF 15 5 5 Settings in the Admin Administrator Management 16 5 5 1 Document Management 16 5 5 ...

Page 5: ...itches 42 Troubleshooting 8 Troubleshooting 89 8 1 Diagnosis by alarm code 89 8 2 Communication error codes 90 8 2 1 Errors in operations 90 8 2 2 Terminal alarm 91 8 2 3 Communication errors TX 91 8 2 4 Communication errors RX 93 8 2 5 Malfunction 94 8 2 6 Internet Fax transmission Scan to E mail 95 8 2 7 Internet Fax reception 96 8 2 8 IP address Fax transmission 96 8 2 9 IP Relay 97 8 2 10 Full...

Page 6: ...stment Setting FK 507 Outline Field Service Ver 2 0 Dec 2008 iii Troubleshooting 8 4 5 IP Relay 106 8 4 6 Scan to FTP 106 8 4 7 Scan to SMB 106 8 4 8 Assistant tool for MF201 107 8 4 9 Others Network device related 109 ...

Page 7: ...FK 507 Outline Adjustment Setting Field Service Ver 2 0 Dec 2008 iv Troubleshooting Maintenance Blank Page ...

Page 8: ...n main line x feed line 8 x 3 85 line mm 8 x 7 7 line mm 8 x 15 4 line mm 16 x 15 4 line mm Data transmission rate G3 ECM 2 4 Kbps to 33 6 Kbps Transmission rate G3 ECM Image signal 3 sec approx A4 V 34 33 6 Kbps JBIG Coding method MH MR MMR JBIG Applicable network G3 ECM Phone line FAX communication network Options Stamp unit SP 503 Fax multi line ML 504 1 Y109971 7 Sevice Manual ...

Page 9: ...stination 210 destinations Origination selecting 8 types Destination retrieval LCD display 320 x 240 Operation Analog touch panel Disable copy function Universal design Enlarge display Specify display location Toner front access Power source saving utility functions 2 in 1 printout 2 in 1 page transmission TX marker Option Automatic document feed ADF 70 sheets Automatic selection of print paper si...

Page 10: ...mission management document number 48 Memory polling transmission Confidential transmission Confidential print F code Serial broadcast 210 destinations Full dial broadcast 12 Included number Relay broadcast F code Automatic destination switching Color o Black and White Fallback Multi copy Sorting function Remote copy F code Quick memory transmission File backup 1H Rotated Rx System configuration E...

Page 11: ...n main sub Adjust BS zoom ratio main sub Adjust BS registration main sub Check sensors Adjust document size sensor Adjust registration of printer engine main sub Adjust mask of printer engine main sub Adjust feeder loop of printer engine main sub Test printing Paper through test Lock position Network function Internet Fax IP address Fax B W only Scan to E mail Scan to FTP Scan to SMB Document forw...

Page 12: ...to prevent them from being removed by mistake Do not remove or loosen any of the red painted screws in the field It should also be noted that when two or more screws are used for a single part only one repre sentative screw may be marked with the red paint C Variable resistors on board NOTE Do not turn the variable resistors on boards for which no adjusting instructions are given in Adjustment Set...

Page 13: ...e IR rear cover See P 46 of the main body service manual 2 Remove seven screws 1 and remove the MFBU shield cover 2 3 Disconnect the connector 1 and remove the cable from two wire sad dles 2 and the edge cover 3 4 Remove three screws 1 and remove the FAX mounting plate 2 A0F0F2C006DA 1 1 2 A0F0F2C007DA 3 1 2 A0F0F2C008DA 2 1 Service Manual Y109971 7 ...

Page 14: ...ance 5 Remove the cable from the edge cover 1 of the FAX mounting plate 6 Disconnect the connector 2 remove four screws 3 and remove the FAXU board 4 NOTE Connect the connector located on the ferrite core side to the FAXU board A0F0F2C009DA 1 2 4 3 Y109971 7 Sevice Manual ...

Page 15: ...of the memory or wait until the machine completes transmission 2 Turn OFF the main power switch 3 Remove the IR rear cover See P 46 of the main body service manual 4 Remove seven screws 1 and remove the MFBU shield cover 2 5 Disconnect the connector 1 and remove the harness from the wire saddle 2 and the edge cover 3 6 Tie band 1 is cut with nippers and the Ni MH battery 2 is replace A0F0F2C006DA ...

Page 16: ... main power switch NOTE After the Ni MH battery has been replaced with a new one be sure to turn ON the main power switch Discard the used battery in accordance with the corresponding local regulations and NEVER discard it or let it discharge on the user s premises Y109971 7 Sevice Manual ...

Page 17: ...3 Disassembly assembly Field Service Ver 2 0 Dec 2008 10 FK 507 Maintenance Blank Page Service Manual Y109971 7 ...

Page 18: ...ight ventilation etc levelness of the installation site The original has a problem that may cause a defective image The density is properly selected The original glass slit glass or related part is dirty Correct paper is being used for printing The units parts and supplies used for printing developer PC Drum etc are properly replenished and replaced when they reach the end of their useful service ...

Page 19: ...Type User Management Line Monitor Sound P 15 Memory RX ON OFF P 15 One Touch Box Reg One Touch Index Domain Name Bulletin Admin System Settings Output Settings Print Fax Output Setting Printer Fax E Mail One Touch Box Reg One Touch Index Domain Name Bulletin Document Management TX Forwarding P 16 RX Document All Other Docs Password P 16 RX Doc Settings Forwarding Dest Network G3 Password P 16 RX D...

Page 20: ...ation 2 Self Telephone Info 2 PBX Connect Mode 2 Dialing Method 2 TX Settings TSI Registration P 18 RX Settings Memory RX Timer Setting Memory RX Time P 18 Memory Lock Password P 18 Delete User Box P 19 Report Settings TX Report P 19 Activity Report P 19 Print Lists Setting List Software Switch Setting P 20 Print Lists TX Report P 23 RX Report P 23 Bulletin List P 23 One Touch List P 23 Program Li...

Page 21: ...ity Counter key 2 The Utility Mode screen will appear 5 2 2 Exiting Touch the OK key 5 2 3 Changing the setting value in Utility Mode functions Use the key to enter or change the setting value Use the 10 key pad to enter the setting value To change the setting value first press the Clear key before making an entry A02FF3E516DA Service Manual Y109971 7 ...

Page 22: ...ons To set the volume of the line monitor sound that can be heard from the monitor speaker during fax transmission Use Setting Procedure The default setting is 3 0 mute to 5 Functions To allow the machine to produce a print temporarily even in the off mode A print control password is necessary to print data Use Setting Procedure 1 Touch Memory RX ON OFF 2 If a password has been specified enter the...

Page 23: ...tion and touch OK Functions Specify the reception method for documents that were received normally Use Setting Procedure 1 Touch RX Document 2 Touch All Other Docs 3 Touch Password and register the password New Password Enter the new password to be used Confirm New Password Re enter the new password 4 Touch RX Doc Settings then select the desired processing type and touch OK If Forward or Print Fo...

Page 24: ... Forward is selected set the forwarding destination 8 If F codes are used touch Remote Input Check and select whether remote input checking is enabled or disabled Functions To register the name telephone number and other information of the local machine as an ID Use When the registered information is to be printed on journals and displayed on the panel of the fax machine on the receiving end Setti...

Page 25: ...sending party to be notified to the recipient Use When changing the name of the sending party to be notified to the recipient Setting Procedure Up to eight different names can be registered 1 Touch the TSI Registration 2 Select the number for which the sending party is to be registered 3 Enter the name of the sending party and touch OK Functions To set the time of day and the day of the week at wh...

Page 26: ...ort used for confirming results of transmission Use When changing the mode of output of the report used for confirming results of trans mission Setting is made individually for a single destination and two or more destinations Setting Procedure Single Dest ON If TX Fails OFF Broadcasting ON If TX Fails OFF Functions To select whether or not to print the activity report for every 50 transactions au...

Page 27: ... SMTP transmission timeout 357 Specifying settings concerning the SMTP reception timeout 358 Specifying settings concerning the POP3 reception timeout 361 Specifying settings concerning Assistant tool for MF201 SMTP transmission reception and POP3 reception 364 Specifying the setting for the POP Before SMTP time 365 Specifying settings concerning the timeout for a FTP connection 367 Specifying set...

Page 28: ...paper when printing received documents 350 Specifying settings concerning Internet faxing 351 Specifying transmission source information for IP address fax transmissions and IP relay operations 352 Specifying whether transmission source information is added when performing a IP relay operation or when forwarding received documents 360 Coding method for the receiver Internet fax capability Network ...

Page 29: ...main application 403 Specifying settings for using copy mode operations 417 Specifying whether or not the number of copies are limited 471 Specifying how the screen for selecting an account appears in administrator mode 501 Specifying settings for enlarge display mode 835 Specifying the setting concerning public accounts Service Manual Y109971 7 ...

Page 30: ...umber start time time destination mode page size to check it Setting Procedure 1 Touch Print Lists 2 Touch RX Report 3 RX report is output Functions The bulletin list can be printed Use To output the document list registered on the bulletin boards to check it Setting Procedure 1 Touch Print Lists 2 Touch Bulletin List 3 Bulletin list is output Functions The one touch list can be printed Use To out...

Page 31: ...tial setting for CE password is 92729272 NEVER forget the CE password When forgetting the CE password it becomes necessary to replace the RAMU board with a new one and call responsible person of KMBT The service code entered is displayed as 4 The Service Mode menu will appear NOTE Be sure to change the CE password from its default value For the procedure to change the CE password see the Security ...

Page 32: ...e list of the soft switches available of setting by the user administrator See P 20 Use Setting Procedure 1 Call the Service Mode on the screen 2 Touch System Input o Software Switch Setting 3 Touch Mode Selection and enter the mode number three digit number using the 10 key pad 4 Touch Bit Selection 5 Set the cursor using m or o key and set the bit with 0 or 1 on the 10 key pad When setting in he...

Page 33: ...oftware Switch Setting Functions To produce an output of a protocol information during fax transmission Use Setting Procedure 1 Call the Service Mode on the screen 2 Touch List Output o Protocol Trace 3 Press the start key to print the report Functions To register the telephone number of the local fax machine Use Setting Procedure 1 Touch Self Telephone 2 Select the key for the self telephone to b...

Page 34: ...opy Fax Scan Default Scan Fax Settings IP Relay Dest Selection 382 2 to 0 File Type Full Color 391 7 6 Gray Scale 391 5 Black 391 4 Copier Settings Small Originals 424 3 Auto Zoom for Combine 403 7 Auto Sort Group Selection 412 3 Printer Settings Basic Settings PDL Setting 440 7 6 Number of Copies 442 7 to 0 Original Direction 441 3 2 A4 A3 LTR LGR Auto Switch Document Hold Time 457 7 to 0 Paper S...

Page 35: ... Power Mode Settings 489 7 to 0 Sleep Mode Settings 490 7 to 0 LCD Back Light OFF 491 7 to 0 Enter Power Save Mode 883 3 Output Settings Print Fax Output Setting Printer Fax E Mail 301 0 Output Tray Setting Copy 305 2 Printer 305 0 Network 309 0 Fax Port 1 305 1 Fax Port 2 309 1 Language I O 821 7 to 2 Date Time Setting Date Time Setting Time Zone 354 7 to 2 Daylight Saving Time Expert Adjustment ...

Page 36: ...ings Account Track Allow Print Without Auth Account Track Settings Account Track Registration All Counter Clear Document Management TX Forwarding RX Document Printer Settings Timeout 455 456 7 to 0 1 0 Fax Settings Self ID RX Functions Reception Mode Number of RX Call Rings Password Communication Self Telephone Information Self Telephone 1 PBX Connect Mode 1 086 2 Dialing Method 1 086 5 4 3 Self T...

Page 37: ...P3 Settings Scanner Settings Activity Report 352 7 RX Doc Header Print 353 6 E Mail Header Text 353 7 4 Subject Registration Division Settings Binary Division 371 1 Binary Division Size 351 7 Gateway TX LDAP Settings Setting Up LDAP Search Default Setting 387 5 to 3 Frame Type Set IP Relay Settings RAW Port Number Settings Software Switch Setting Ping Firmware Version Security Settings Function Mg...

Page 38: ...te printing 017 00 00 Select initial value of TSI 018 46 46 Density setting Background adjustment 019 00 00 Undefined 020 40 40 Display reports 021 80 80 Undefined 022 00 00 Zoom ratio for TX 023 38 38 TWAIN operation lock time Set merge for report image 024 D1 D1 Forward function button Display caller ID No receiving by other users 025 40 40 Processing when memory overflow occurs 026 00 00 Undefi...

Page 39: ...andard Redialing interval for broadcast TX 049 0D 0D Transmission speed upper limit TX 050 0D 0D Transmission speed upper limit RX 051 21 21 Declare RX print paper size 052 00 00 Undefined 053 48 48 Document processing when F CODE reception fails 054 7A 7A Silence detection time History control of V 34 auto dialing Demodulation method 055 02 02 Silence detection Silence detection level 056 0C 0C S...

Page 40: ...09 00 00 00 00 Undefined 110 23 6E Line connection time PSTN2 111 00 00 Undefined 112 24 24 Detect busy tone Detect line disconnection PSTN2 113 50 50 Undefined 114 14 28 PB sending lever PSTN2 115 90 C0 TX level PSTN2 116 4C 4C RX attenuator DP speed PB DP switching Internal external line switching PSTN2 117 90 90 Detect continuous ringer Ringer detection frequency PSTN2 118 C0 C0 Process to be c...

Page 41: ... next print color mode operation Take data for image stabilization 309 00 00 Output tray setting 310 00 00 Undefined 311 00 00 Undefined 312 20 20 Setting printing area for ADF front side leading edge 1 A 313 07 07 Setting printing area for ADF front side leading edge 2 B 314 21 21 Setting printing area for ADF front side posterior end 1 C 315 00 00 Setting printing area for ADF front side posteri...

Page 42: ...sult Add TSI for Gateway TX and forwarding 353 88 80 Text insertion Header printing 354 38 60 Time zone 355 30 30 Switch 10M 100M Switch full duplex half duplex DHCP 356 20 20 SMTP TX timeout 357 A0 A0 SMTP receive timeout 358 20 20 POP3 receiving timeout 359 00 00 Set re trials for forwarding RX docs Forced priority TX 360 80 80 Coding method for the receiver Internet fax capability Network funct...

Page 43: ...e security level PDF profile reception limitation JPEG compression method 391 00 00 File format Coding format 392 399 00 00 00 00 Undefined 400 10 10 Priority doc mixed mode Priority auto color level Priority color 401 00 00 2 colors Mono color 402 04 04 Average density Priority copy mode Automatic function priority mode Pri ority application Neg Pos reverse 403 00 00 Draft print zoom ratio Sortin...

Page 44: ... 00 00 Undefined 440 0B 01 Set PCL Paper size 441 80 80 Paper tray Paper orientation 442 01 01 of copies least significant 8 bits 443 20 20 Printing method of copies most significant 2 bits 444 00 00 Language code 445 78 4C Symbol set 446 3C 40 of lines 447 00 00 Unit of font size 448 30 30 Font size Scalable least significant 8 bits 449 00 00 Font size Scalable most significant 4 bits 450 E8 E8 F...

Page 45: ...fined 480 00 00 Display file forwarding key Sound patterns for alarm buzzer 481 484 00 00 00 00 Undefined 485 C0 00 Year Month Day display order 486 40 40 Daylight saving time activation switch 487 00 00 No sleep 488 01 01 Auto reset 489 0A 0A Low power mode 490 14 14 Sleep mode 491 01 01 LCD back light OFF 492 6C 6C Sound volume setting buzzer sound alarm sound 493 64 68 Sound volume setting moni...

Page 46: ... 23 23 T1 timer for manual TX of polling 777 07 07 PIX Post command interval 778 803 00 01 00 02 Undefined 804 04 04 SF SSF communication Destination machine confirmation TX 805 53 53 Special characters for destination machine confirmation TX 806 819 00 00 00 00 Undefined 820 04 04 Language code for display 821 04 04 Language code for input output 822 00 00 Undefined 823 04 04 Language code for in...

Page 47: ... Remote Care retransmission times on E mail error 910 00 00 CS Remote Care time zone 911 20 20 Ring reception o Connect reception timer 912 40 40 Dial call end o Connect reception timer 913 00 00 Undefined 914 20 20 Line Connect o Send start up message request time 915 1E 1E Opposite party signal answer wait time 916 00 00 Undefined 917 00 00 Undefined 918 01 01 CS Remote Care ATTENTION display 91...

Page 48: ...tch 41 1 FK 507 Adjustment Setting 942 944 00 00 00 00 Undefined 945 C1 C1 CS Remote Care Unit of the timer for awaiting toner empty restoration 946 999 00 00 00 00 Undefined MODE HEX For U S HEX For Europe Remark 1 1 1 Y109971 7 Sevice Manual ...

Page 49: ... Description 0 1 5 Specifies whether print ing TSI on transmitted document is returned to ON or OFF after complet ing operations OFF ON 4 Select position of TSI Out of Doc On the Doc 3 Specifies whether con firming communication password at TX is returned to ON or OFF after completing opera tions OFF ON 2 Confirm communication password at RX No Yes 1 Specifies which TX method is returned to ON mem...

Page 50: ...vi ties No Yes No means manual print 6 Select when a result report should be printed Bit 6 5 00 No print Specifies result reports for TX incomplete TX or broadcasting TX 5 01 Print for incomplete TX 10 Always print 11 Not available 3 Print memory clear report No Yes 2 Log management of broadcast transmissions All together Individual MODE Factory setting bit 003 Bit 7 6 5 4 3 2 1 0 0 1 0 0 0 0 1 1 ...

Page 51: ...in 0100 40 min 0101 50 min 0110 1 hr 0111 2 hr 1000 4 hr 1001 8 hr 1010 12 hr 1011 24 hr 1100 72 hr Others Not available MODE Factory setting bit 007 Bit 7 6 5 4 3 2 1 0 1 1 1 1 0 0 0 0 HEX F0 Bit Feature Logic Description 0 1 7 Cassette specified printing G3 1 Tray 1 Cannot print Can print 6 Cassette specified printing G3 1 Tray 2 Cannot print Can print 5 Cassette specified printing G3 1 Tray 3 C...

Page 52: ...fied printing G3 2 Tray 4 Cannot print Can print 3 Cassette specified printing G3 2 Bypass tray Cannot print Can print MODE Factory setting bit 009 Bit 7 6 5 4 3 2 1 0 1 1 1 1 0 0 0 0 HEX F0 Bit Feature Logic Description 0 1 7 Cassette specified printing Network Tray 1 Cannot print Can print 6 Cassette specified printing Network Tray 2 Cannot print Can print 5 Cassette specified printing Network T...

Page 53: ...ting Report Bypass tray Cannot print Can print MODE Factory setting bit 013 Bit 7 6 5 4 3 2 1 0 0 0 0 0 0 1 0 1 HEX 05 For U S HEX 01 For Europe Bit Feature Logic Description 0 1 2 Automatically switch destinations OFF ON You can register main addresses and 2ndary addresses with onetouch You can send to 2ndary addresses when communication with main addresses is abnormal 0 Select operation when INB...

Page 54: ... 100 600 dpi Others Not available 2 Quality default value Bit 2 0 000 Text Specify default value of quality when transmit ting 1 001 Photo 0 010 Text Photo 011 Dot matrix 100 Map Others Not available MODE Factory setting bit 016 Bit 7 6 5 4 3 2 1 0 0 0 0 1 0 0 0 1 HEX 11 Bit Feature Logic Description 0 1 7 Switch FLS Legal FLS Legal Switches the detected size 5 Mail mode Print date time received N...

Page 55: ...e by users Screen setting MODE Factory setting bit 017 Bit 7 6 5 4 3 2 1 0 0 0 0 0 0 0 0 0 HEX 00 Bit Feature Logic Description 0 1 3 Select initial value of TSI Bit 3 0 0000 TSI 1 2 0001 TSI 2 1 0010 TSI 3 0 0011 TSI 4 0100 TSI 5 0101 TSI 6 0110 TSI 7 0111 TSI 8 Others Not available Service Manual Y109971 7 ...

Page 56: ...eature Logic Description 0 1 7 Density Bit 7 4 0000 1 Light Specify default value of density 6 0001 2 5 0010 3 4 0011 4 0100 5 Standard 0101 6 0110 7 0111 8 1000 9 Dark Others Not available 3 Background adjustment Bit 3 0 0000 6 Light Specify default value of background adjustment 2 0001 5 1 0010 4 0 0011 3 0100 2 0101 1 0110 0 Standard 0111 1 1000 2 Dark 1001 Auto Others Not available Y109971 7 S...

Page 57: ...ion is proceeded before this printing information on previous com munication protocol will be deleted 5 Display number of error lines transmission speed No Yes Yes displays of error lines transmis sion speed on touch panel and outputs port for auto checking 4 Select monitor interval for line Phase A All phases Specifies interval for monitoring phone lines for G3 communication 3 Display error codes...

Page 58: ...available 2 Select ID display order when receiving Bit 2 1 00 ExpansionID o TSI Determine the subject data priority displayed in the subject line for gate way transmission when Report Screen display and Network options are set to Yes When forward is speci fied in the user s Docu ment management settings and received facsimile is broadcast via E mail 1 01 TSI Others Not available 0 Receive by memor...

Page 59: ...gistered in one touch button or phone of destination dialed full dialing 2 Destination phone 3 Extended ID 4 Standard ID of TSI CIG 3 Secure comm with N method No Yes 2 F code function Disable Enable Used for G3 communications 1 Assign non reduction TX for 2in1 scan No Yes Specify whether 2in1 TX will be sent by A4 always or by size appropriate to receiver s capability 0 Specify 2in1 TX No Yes MOD...

Page 60: ... postcard 2 01 No A5S and postcard 10 No postcard 11 Not available 1 Assign mixed mm inch print papers Priority set Valid for RX printing or report printing Bit 1 0 00 Select mm only 0 01 Select inch only 10 Select both 11 Not available MODE Factory setting bit 031 Bit 7 6 5 4 3 2 1 0 1 0 1 0 0 0 0 0 HEX A0 Bit Feature Logic Description 0 1 7 Margin process for multi ple copies of report with imag...

Page 61: ... sided TX mode 2 sided TX mode MODE Factory setting bit 034 Bit 7 6 5 4 3 2 1 0 0 0 0 0 0 0 1 0 HEX 02 Bit Feature Logic Description 0 1 1 Overlap printing No Yes Valid only at RX printing Overlapped print is fixed to 4 mm regardless of line density MODE Factory setting bit 035 Bit 7 6 5 4 3 2 1 0 0 0 0 0 0 0 1 1 HEX 03 Bit Feature Logic Description 0 1 1 RX by memory when reaching I C lifetime No...

Page 62: ...scription 0 1 7 Select FAX paper cas sette 1st cassette No Yes 6 Select FAX paper cas sette 2nd cassette No Yes 5 Select FAX paper cas sette 3rd cassette No Yes 4 Select FAX paper cas sette 4th cassette No Yes 2 Select FAX paper cas sette Bypath No Yes MODE Factory setting bit 038 Bit 7 6 5 4 3 2 1 0 0 0 0 0 1 0 1 0 HEX 0A Bit Feature Logic Description 0 1 3 Print restart timer after stopping Bit ...

Page 63: ...mmunica tion No Yes 4 Third party s JBIG ITU T communication Valid for ECM communica tion No Yes Valid only when JBIG communica tion MODE 040 Bit 5 is set to Yes 3 Proprietary JBIG ITU T communication Valid for ECM communica tion No Yes Valid only when JBIG communica tion MODE 040 Bit 5 is set to Yes 1 JBIG capability at V 34 com munication G3 No Yes Valid only when JBIG communica tion MODE 040 Bi...

Page 64: ...e 6 0001 1 min 5 0010 2 min 4 0011 3 min 0100 4 min 0101 5 min 0110 6 min 0111 7 min 1000 8 min 1001 9 min 1010 10 min 1011 11 min 1100 12 min 1101 13 min 1110 14 min 1111 15 min 3 Select redialing interval 2 Bit 3 0 0000 Not available 2 0001 1 min 1 0010 2 min 0 0011 3 min 0100 4 min 0101 5 min 0110 6 min 0111 7 min 1000 8 min 1001 9 min 1010 10 min 1011 11 min 1100 12 min 1101 13 min 1110 14 min...

Page 65: ...hen line is connected but no answer No Yes 3 No of rings until transmission Not restrict 0 to 20 times Restrict 2 to 4 times Number of times for automatic recep tion calls 2 TCI CSI registration screen User setting Service mode setting Set self telephone information 1 Select PSTN port automatically Specify how to dial stan dard phone lines No Yes When the system has 2 PSTN lines and one of them is...

Page 66: ... lines are 32 to 63 RTN if error lines are 64 or more 6 Process TCF sending specially No Yes 4 Select T4 timer Action against line delay 3 sec 4 5 sec 3 Take an action against communication error from overseas Action against LMCD OFF No Yes Select No unless bad line is experi enced 2 Take an action against communication error from overseas Action for fall back No Yes Select No unless bad line is e...

Page 67: ...l 1 MODE 042 Bit 7 to 4 6 0001 1 5 0010 2 4 0011 3 0100 4 0101 5 0110 6 0111 7 1000 8 1001 9 1010 10 1011 11 1100 12 1101 13 1110 14 1111 15 3 Select number of redialings 2 Number of auto redialing at the 2nd stage Bit 3 0 0000 0 Once redialing set by Select number of redialing 1 MODE 005 Bit 7 4 the system redials the number of times specified by this soft switch Once redialing set by Select numb...

Page 68: ... of 2743 is not actually used 1 Observe EQM Check modem line sta tuses No Yes Do not change the set value 0 Observe probing informa tion Check modem line sta tuses No Yes Do not change the set value MODE Factory setting bit 047 Bit 7 6 5 4 3 2 1 0 1 0 0 0 1 0 0 0 HEX 88 Bit Feature Logic Description 0 1 7 Select V 34 fall back toler ance TX Bit 7 5 000 0 6 001 1 5 010 2 011 3 100 4 Others Not avai...

Page 69: ... function 6 01 V 33 10 V 17 V 33 11 V 17 V 33 V 34 5 Redial interval when resending document Bit 5 3 000 10 sec 4 001 30 sec 3 010 60 sec 011 120 sec 100 180 sec Others Not available 2 Allow V 34 No Yes Set the same as Allow V 8 MODE 048 Bit 1 1 Allow V 8 No Yes Set the same as Allow V 8 MODE 048 Bit 2 0 Allow V 34 communication for extensions V 17 V 34 Invalid when MODE 048 Bit 2 is 0 Invalid whe...

Page 70: ...9 2 kbps 01000 21 6 kbps 01001 24 0 kbps 01010 26 4 kbps 01011 28 8 kbps 01100 31 2 kbps 01101 33 6 kbps Others Not available MODE Factory setting bit 050 Bit 7 6 5 4 3 2 1 0 0 0 0 0 1 1 0 1 HEX 0D Bit Feature Logic Description 0 1 4 Select upper limit of transmission speed RX Bit 4 0 00000 2400 bps Need to disable Allow V 34 MODE 048 Bit 2 by setting No for 2400 bps 16 8 kbps or faster are valid ...

Page 71: ... max size of printing paper max size of loaded cassette or max size of the last printing paper Auto including rotation is equivalent to A4S Letter S set even if A4 Letter is selected by MODE 302 Bit 7 6 001 Auto 5 010 A4 Letter 011 B4 Legal 100 A3 11u17 101 Auto includ ing rotation Others Not available MODE Factory setting bit 053 Bit 7 6 5 4 3 2 1 0 0 1 0 0 1 0 0 0 HEX 48 Bit Feature Logic Descri...

Page 72: ...nly when a receiver system has V 34 modulation 2 Modulation method for V 34 manual quick scan TX V 17 V 34 1 Modulation method for V 34 polling TX document V 17 V 34 0 Modulation method for V 34 manual RX V 17 V 34 MODE Factory setting bit 055 Bit 7 6 5 4 3 2 1 0 0 0 0 0 0 0 1 0 HEX 02 Bit Feature Logic Description 0 1 6 Silence detection Do not detect Detect 5 Silence detection level cut off freq...

Page 73: ...ec 011 3 5 sec 100 4 0 sec 101 5 0 sec 110 6 0 sec 111 Not available MODE Factory setting bit 057 Bit 7 6 5 4 3 2 1 0 0 0 0 1 1 0 0 1 HEX 19 Bit Feature Logic Description 0 1 7 Select the time from when line is blocked to when ANSam modified answer tone TX starts Bit 7 0 00000000 Not available Specify the time from when line is blocked to when ANSam TX starts 6 00000001 100 msec 5 4 00011001 2500 ...

Page 74: ... MODE Factory setting bit 077 Bit 7 6 5 4 3 2 1 0 0 1 1 0 0 0 0 0 HEX 60 Bit Feature Logic Description 0 1 4 of times of hooking moni toring during ringing Bit 4 3 00 3 times 3 01 5 times 10 8 times 11 12 times MODE Factory setting bit 080 PSTN1 110 PSTN2 Bit 7 6 5 4 3 2 1 0 0 0 1 0 0 0 1 1 HEX 23 For U S HEX 6E For Europe Bit Feature Logic Description 0 1 7 Select time expected for line connectio...

Page 75: ...arity No Yes MODE Factory setting bit 083 PSTN1 Bit 7 6 5 4 3 2 1 0 0 1 0 1 0 0 0 0 HEX 50 Bit Feature Logic Description 0 1 7 Monitoring cycle of hook ing Bit 7 6 00 12 msec 6 01 24 msec 10 36 msec 11 48 msec 5 Select upper limit of detecting as hooking Adjustment of voltage detected as hooking Bit 5 3 000 8 V 4 001 11 V 3 010 14 V 011 19 V 100 25 V 101 31 V 110 36 V 111 42 V 2 Select lower limit...

Page 76: ...dBm 0100 5 dBm 0101 6 dBm 0110 7 dBm 0111 8 dBm 1000 9 dBm 1001 10 dBm 1010 11 dBm 1011 12 dBm 1100 13 dBm 1101 14 dBm 1110 15 dBm 1111 16 dBm MODE Factory setting bit 085 PSTN1 115 PSTN2 Bit 7 6 5 4 3 2 1 0 1 0 0 1 0 0 0 0 HEX 90 For U S HEX C0 For Europe Bit Feature Logic Description 0 1 7 Select TX level Bit 7 4 1000 9 dBm Specifies TX signal lev els other than PB 6 1001 10 dBm 5 1010 11 dBm 4 ...

Page 77: ...1 20 pps 10 16 pps Others Not available 3 Select a line type tone or pulse for calling switch PB DP DP PB This feature is only available on PSTN 1 2 Select standard phone line connected with the system extension exter nal line connection Exten sion con nection External line con nection This feature is only available on PSTN 1 MODE Factory setting bit 087 PSTN1 117 PSTN2 Bit 7 6 5 4 3 2 1 0 1 0 0 1...

Page 78: ...f the dial tone is not detected TX error is generated at time out This feature is only available on PSTN1 3 1300 Hz reception sensi tivity switching 28 dBm 36 dBm When it is not possible to receive it by 28 dB it changes to 36 dB MODE Factory setting bit 089 PSTN1 119 PSTN2 Bit 7 6 5 4 3 2 1 0 0 0 0 0 0 0 0 0 HEX 00 Bit Feature Logic Description 0 1 7 Posed insertion Insertpause after prefix for e...

Page 79: ...r starting CED sending Bit 7 6 00 0 msec Specifies time interval from line connection to starting sending CED 7 sec is provided for the second dial 6 01 2000 msec 10 2500 msec 11 7 sec 5 Select CED frequency Bit 5 4 00 2100 Hz Specifies CED fre quency or to prohibit CED TX 4 01 1080 Hz 10 1300 Hz 11 Not available 3 Process CED echo No Yes Specifies whether to process CED echo at the intervals of 5...

Page 80: ...de No Yes 1 Lock AGC in V 29 mode No Yes 0 Lock AGC in V 27 ter mode No Yes MODE Factory setting bit 095 PSTN1 125 PSTN2 Bit 7 6 5 4 3 2 1 0 0 0 1 0 0 0 0 0 HEX 20 Bit Feature Logic Description 0 1 7 Adjust digital TX cable equalizer Bit 7 6 00 0 dB 6 01 4 dB 10 8 dB 11 12 dB 5 Adjust digital RX cable equalizer Bit 5 4 00 0 dB For V 29 actual value will be the sum of 4 dB and the specified value 4...

Page 81: ...switch for error in V8 sequence 2 001 0 8 sec 1 010 1 0 sec 011 1 2 sec 100 1 6 sec 101 2 0 sec Others Not available MODE Factory setting bit 097 PSTN1 127 PSTN2 Bit 7 6 5 4 3 2 1 0 0 0 0 1 0 1 0 0 HEX 14 Bit Feature Logic Description 0 1 7 Attenuate TCF NTCF sending level No Yes 3 dB Specifies whether to attenuate sending level of TCF by 3 dbm with the level of attenuation that is determined by M...

Page 82: ...0 HEX 46 Bit Feature Logic Description 0 1 7 Select start time of send ing CM signal Bit 7 6 00 0 sec Use this soft switch for error in V8 sequence 6 01 1 sec 10 2 sec 11 3 sec 3 Select EQM threshold value Bit 3 0 0000 6 2 0001 5 1 0010 4 0 0011 3 0100 2 0101 1 0110 0 0111 1 1000 2 1001 3 1010 4 1011 5 1100 6 Others Not available Y109971 7 Sevice Manual ...

Page 83: ...00 8 Specifies range of toler ance for V 34 line char acteristic distortion 6 0001 7 5 0010 6 4 0011 5 0100 4 0101 3 0110 2 0111 1 1000 0 1001 1 1010 2 1011 3 1100 4 1101 5 Others Not available 3 Select threshold value 2 for V 34 symbol rate Bit 3 0 0000 8 Specifies minimum toler ance level of S N ratio in V 34 2 0001 7 1 0010 6 0 0011 5 0100 4 0101 3 0110 2 0111 1 1000 0 1001 1 1010 2 1011 3 1100...

Page 84: ...0 0 0 HEX 08 Bit Feature Logic Description 0 1 7 Specify the ringing count of auto receiving call PSTN2 Bit 7 3 00000 0 Specify the PSTN2 ring ing detection count The ringing count is the num ber of rings until the machine automatically starts receiving a call 6 00001 1 5 4 10100 20 3 Others Not available MODE Factory setting bit 288 Bit 7 6 5 4 3 2 1 0 1 1 1 1 1 1 1 1 HEX FF Bit Feature Logic Des...

Page 85: ... 101 20 mm 110 24 mm 111 Not available 4 Select upper limit of reduction ratio of received document When a received document is longer that the print paper it will be reduced to fit the paper with the upper limit specified with these bits This feature is enabled when the following 2 conditions are satisfied When printing a received document When bit 1 of this mode is 0 Example The reduction is 100...

Page 86: ...ent Setting NOTE The features with are settable by users Soft switch setting 0 Printing specification of received document Start printing after receiving first page Start printing after receiv ing all pages Bit Feature Logic Description 0 1 Y109971 7 Sevice Manual ...

Page 87: ...propriate print paper for the length and the width of a print image Method 1 Same width and no reduction Method 2 Same width and minimum margin Method 3 No reduction without considering width of paper Method 4 Minimum margin without consider ing width of paper No wider width will not take printer papers wider than the print image No Wider Width 1 Same width and no reduction Width 2 Same width and ...

Page 88: ...0 0 1 HEX 01 Bit Feature Logic Description 0 1 4 Specify the ringing count of auto receiving call PSTN1 Bit 4 0 00000 0 Specify the PSTN1 ringing detection count The ringing count is the number of rings until the machine automatically starts receiving a call 3 00001 1 2 1 10100 20 0 Others Not available MODE Factory setting bit 768 Bit 7 6 5 4 3 2 1 0 0 0 0 0 1 1 0 0 HEX 0C Bit Feature Logic Descr...

Page 89: ...DCS and TCF in V 29 Bit 7 0 00000000 Not available 6 00000001 5 msec 5 4 00000111 35 msec 3 2 11111111 1275 msec 1 0 MODE Factory setting bit 770 Bit 7 6 5 4 3 2 1 0 0 0 0 1 1 1 0 0 HEX 1C For U S HEX C2 For Europe Bit Feature Logic Description 0 1 7 Interval between CFR and PIX Bit 7 0 00000000 Not available 6 00000001 5 msec 5 4 00011100 140 msec 3 2 00011100 970 msec 1 0 11111111 1275 msec Serv...

Page 90: ...r automatically sending packets Bit 7 0 00000000 Not available 6 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 MODE Factory setting bit 772 Bit 7 6 5 4 3 2 1 0 0 0 1 0 0 0 1 1 HEX 23 Bit Feature Logic Description 0 1 7 T1 timer for automatically receiving packets Bit 7 0 00000000 Not available 6 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 Y109971 7 Sevice Manual ...

Page 91: ...er for manually sending packets Bit 7 0 00000000 Not available 6 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 MODE Factory setting bit 774 Bit 7 6 5 4 3 2 1 0 0 0 1 0 0 0 1 1 HEX 23 Bit Feature Logic Description 0 1 7 T1 timer for manually receiving packets Bit 7 0 00000000 Not available 6 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 Service Manual Y109971 7 ...

Page 92: ...tomatically sending polling packets Bit 7 0 00000000 Not available 6 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 MODE Factory setting bit 776 Bit 7 6 5 4 3 2 1 0 0 0 1 0 0 0 1 1 HEX 23 Bit Feature Logic Description 0 1 7 T1 timer for manually sending polling packets Bit 7 0 00000000 Not available 6 00000001 1 sec 5 4 00100011 35 sec 3 2 11111111 255 sec 1 0 Y109971 7 Sevice Manual ...

Page 93: ...provide SF in response to DIS from called terminal in the outside network or NSS stating that it does not provide SF in response to NSF from called terminal in the internal company network 6 Restrict SF SSF communica tion RX from other com pany s system No Yes Enables Disables TTC high resolu tion reception When this feature is disabled the called machine sends 32 bit DIS stating that it does not ...

Page 94: ...omparing with the verification number compare with all digits of the verification number regardless of this setting 2 0001 1 digit 1 0010 2 digits 0 0011 3 digits 0100 4 digits 0101 5 digits 0110 6 digits 0111 7 digits 1000 8 digits 1001 9 digits 1010 10 digits Others Not available Bit Feature Logic Description 0 1 Bit 7 setting Special character existence absence Confirmation subject dial number ...

Page 95: ...ature Logic Description 0 1 7 Destination machine confir mation transmission special characters Bit 7 0 01000001 A H P and T are unavailable 6 01000010 B 5 4 01000110 F 3 01000111 G 2 01001001 I 1 01001010 J 0 01001110 N 01001111 O 01010001 Q 01010010 R 01010011 S 01010101 U 01010110 V 01011001 Y 01011010 Z Others Not available Service Manual Y109971 7 ...

Page 96: ...ables shows communication error codes Each of them is displayed in 6 digits on reports Codes 00 to B4 indicate the upper 2 digits Adding internal 4 digits to them to display 6 digits on the panel and a report Communication reports TX and RX print out diagnostic codes for up to 50 activities Any codes older than those activities cannot be printed NOTE Before you proceed with a remedy according to t...

Page 97: ...nder s password and receiver s are not matched Check the group password of both sides 05 Mismatched password while polling Incorrect password was entered for set ting up polling Check the status of the remote machine and the local password 06 Remote system has no relay function Failure in remote machine Check the status of the remote machine 07 Remote system has no confidential communica tion func...

Page 98: ...l failure in V 34 sequence Failure in remote machine Try another remote machine Line failure Try another line 70 Busy tone while waiting for initial identification signal Timeout or modem failure while detecting 2nd dialing tone Cannot dial due to dialing ringing conflict T1 timeout while waiting for initial identification sig nal when FAX signal is not detected Failure in remote machine Try anoth...

Page 99: ...se to post message Interruption or failure in remote machine Check the status of the remote machine and retry TX 79 Received PIP for post message For response to EOP or PPS EOP com munication is normal even though error code is dis played Failure in remote machine Check the status of the remote machine 7A Received RTN for post message where RTN reception is regarded as communication failure Retry ...

Page 100: ...ther remote machine Line failure Try another line 97 T2 timeout while waiting for post message T2 timeout while waiting for DCN after receiving last page No response from remote system after changing mode T2 timeout Error in remote machine Try another remote machine Accidental RTC detec tion line failure Try another line 98 Received DCN while wait ing for command other than DCN in phase D Interrup...

Page 101: ...ssed None Failure in FAXU board Replace FAXU board Failure in MFBU board Replace MFBU board Line failure Check line noise and recep tion level B4 Modem failure Document was not loaded for polling reception in V 34 mode Check the document loaded in the remote side Line failure Check line noise and recep tion level Failure in FAXU board Replace FAXU board Failure in MFBU board Replace MFBU board B5 ...

Page 102: ...ansmitted even if the loading of data is successful Set the quality to Fine or Standard and try again E7XXXX SMTP authentication failed Confirm SMTP authentication account and password EAXXXX A LAN cable has not been connected or you failed to communicate with the SMTP server You tried to transmit the document to an incorrect destination address The protocol error on SMTP Check if the LAN cable ha...

Page 103: ...nicate with the POP3 server The User Name or Password has not been registered in the server They are different from the settings in the machine The protocol error on POP Check if the LAN cable has been correctly connected Check if the POP3 server set tings are correct 1 Error code Possible cause Action to be taken E5AXXX The machine cannot transmit the document as the DNS settings are incorrect Ch...

Page 104: ...arge data size was going to be sent Confirm with the sender E7XXXX SMTP authentication failed Confirm the IP relay settings EBXXXX The machine could not receive the transmit ted data for the gateway transmission Check whether the mail server is in the state that it can communicate Check the network settings FFF003 Awaiting result notification of IP relay Wait until the IP relay machine completes t...

Page 105: ... Other timeout Confirm the connection status and settings ED0301 TX error Confirm the settings ED0302 RX error Confirm the settings ED0303 Communication timeout Confirm whether the connection is discon nected ED0304 Other socket communication error Confirm the settings ED0401 Render malfunction ED0501 Suspension due to suspension request Re send the suspended job EDFFFF Other malfunction Confirm t...

Page 106: ...Any paper dust on feed rollers or pick up rollers YES Clean up rollers NO Go to item 7 7 Is the pulling out force of feed roll ers normal YES Replace the machine NO Replace the leaf spring Received image is shrunk too much 1 Printed image is excessively shrunk in the copy mode YES Go to item 2 NO Failure in the remote terminal improper document handling error in the trans mission unit of the remot...

Page 107: ... Clock mal functions 1 Improper operation YES Refer User s Guide for operation NO Go to item 2 2 Any improvement after replacing RAMU board YES Replace RAMU board NO Go to item 3 3 Any improvement after replacing MFBU board YES Replace MFBU board NO Replace the machine Neither Sending nor Receiving are displayed 1 Is an alarm message on screen YES Correct the failure and reset the alarm NO Go to i...

Page 108: ...item 8 8 Any improvement after replacing MFBU board YES Replace MFBU board NO Go to item 9 9 Any improvement after replacing operating panel YES Replace operating panel NO Go to item 10 10 Any improvement after replacing the cable between operating panel and MFBU board YES Replace the cable between operating panel and MFBU board NO Replace the machine Automatic reception dis abled 1 Did you select...

Page 109: ...erating panel YES Replace operating panel NO Go to item 9 9 Any improvement after replacing the cable between operating panel and BCRU board YES Replace the cable between operating panel and BCRU board NO Replace the machine Cannot moni tor communi cation 1 Is the sound volume switch OFF YES Select a sound volume switch other than OFF NO Go to item 2 2 Is S W SW set line monitoring YES Go to item ...

Page 110: ...ing paper Turn ON the power again and check if data is stored in the image memory YES Normal NO Go to item 2 2 Is the connector of BCRU board connected YES Go to item 3 NO Connect the connector 3 Is the battery voltage appropri ate 1 2 V or more YES Go to item 6 NO Go to item 4 4 Is the battery full charged Approx 24 hr YES Go to item 5 NO Charge the battery 5 Any improvement after replacing the b...

Page 111: ...tings have not been registered in the machine Make the required network settings The LAN cable is disconnected Replace the LAN cable Other unknown causes Check the error details in the Type menu of Job List and refer to the error code 2 The document can be transmitted but the image is not displayed on the terminal unit or PC at the destination The destination machine does not support the function ...

Page 112: ...t is set to OFF Set an interval between automatic checks The required settings have not been registered in the machine Make the required network settings The same POP3 User Name is used for another E mail software or for another user The same POP3 User Name should not be used elsewhere or for other E mail software The LAN cable is disconnected Replace the LAN cable 2 Documents are received but not...

Page 113: ...data size small by reducing the number of pages and retransmit 2 Fax is not transmitted from this machine Communication mode of the gateway transmission is not set correctly Touch Allow for Gateway TX and set communication mode correctly 1 Item No Condition Possible cause Action to be taken 1 Cannot send with Scan to FTP Refer to communication error codes Check the details of the communica tion er...

Page 114: ...e previous login cre dentials are cached by the browser Some browsers hold the user name and password once login succeeds Close the browser and start it again 3 Screen is not dis played properly The browser size is too small Increase the browser size Font size is wrong Set proper font sizes for PC and browser 4 Items not included in device configuration are displayed Items not included in device c...

Page 115: ... page is not refreshed however Cannot open page is dis played Depending on the browser settings it may be displayed If using Internet Explorer click Tools Internet Options General and set Temporary Internet Files to Confirm Pages 13 When refreshing the browser display although you have not logged out Administrator is logged in is dis played Depending on the browser settings it may be displayed If ...

Page 116: ...KG connection Unit error Reattach MEMU 1 or MEMU 2 Replace MEMU 1 or MEMU 2 2 Registering in net work Other opera tions halted Please wait is displayed Administrator is logging in from the Assistant tool for MF201 Wait until the administrator finishes the operation and logs out In case that the administrator has closed the browser without logout operation ask the administrator to log out from the ...

Page 117: ...8 Troubleshooting Field Service Ver 2 0 Dec 2008 110 FK 507 Troubleshooting Blank Page Service Manual Y109971 7 ...

Page 118: ...UPDATING STATUS DATE UPDATED PAGES PAGES CODE 02 2009 1ST EDITION 118 Y109971 7 ...

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