1
8. Troubleshooting
Field Service Ver. 2.0 Dec. 2008
96
FK-507
T
roubleshooting
8.2.7
Internet Fax reception
8.2.8
IP address Fax transmission
1
Error code
Possible cause
Action to be taken
E40XXX
The machine cannot connect to a mail
server as the POP3 server address has not
been set correctly.
The machine cannot connect to a mail
server as the server has failed.
Check the POP3 server address.
Check that the POP3 server is operating
normally.
E50XXX
E51XXX
E52XXX
The machine cannot receive a document as
the POP3 User Name or Password has not
been set or is incorrect.
Check the settings.
E60XXX
E61XXX
The data received in POP3 cannot be
printed.
A mail with an attached file whose format is
not TIFF-F, a mail whose text contains a line
exceeding 1000 characters, or mail of large
data size is received.
A mail with no data is received.
Confirm with the sender.
E7XXXX
APOP authentication failed.
Confirm POP3 account and password.
ECXXXX
A LAN cable has not been connected, or
failed to communicate with the POP3 server.
The User Name or Password has not been
registered in the server.
They are different from the settings in the
machine.
(The protocol error on POP)
Check if the LAN cable has been correctly
connected. Check if the POP3 server set-
tings are correct.
1
Error code
Possible cause
Action to be taken
E5AXXX
The machine cannot transmit the document
as the DNS settings are incorrect.
Check the DNS settings.
E6FXXX
Transmission was attempted and data was
too large to be transmitted.
The document may not be transmitted even
if the loading of data is successful. Set the
quality to Fine or Standard and try again.
E7XXXX
SMTP authentication failed.
Confirm SMTP authentication account and
password.
EAXXXX
A LAN cable has not been connected, or you
failed to communicate with the SMTP server.
You tried to transmit the document to an
incorrect destination address.
Check if the LAN cable has been correctly
connected, if the SMTP server is ready for
communication, if the network settings such
as subnet mask setting are correct, or if the
E-mail address of the destination is correct.
EAX212
SMTP authentication required.
Enable SMTP authentication settings.
Service Manual Y109
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