1
8. Troubleshooting
Field Service Ver. 2.0 Dec. 2008
104
FK-507
T
roubleshooting
8.4
Troubleshooting of network function
8.4.1
Error indications (Icons): POP3 reception anomalies
8.4.2
Internet Fax Transmission / Scan to E-mail
Item
No.
Condition
Possible cause
Action to be taken
1
When the icon is dis-
played at the bottom of
the operation screen.
Failed to receive a document
using POP3.
Confirm that the POP3 user name,
POP3 password, and POP3 server
address are correctly specified in
[Admin.] - [Network Setting].
1
Item
No.
Condition
Possible cause
Action to be taken
1
Transmission is unsuc-
cessful.
The connection has some
defects.
Check the LAN cable.
(whether it is Category 5 type)
Check the LED indicator and connec-
tion at the network hub or switch.
The user tried to transmit a docu-
ment, even though the E-mail
address has not been registered
yet.
Register the E-mail address.
The required settings have not
been registered in the machine.
Make the required network settings.
The LAN cable is disconnected.
Replace the LAN cable.
Other unknown causes.
Check the error details in the [Type]
menu of [Job List], and refer to the
error code.
2
The document can be
transmitted, but the
image is not displayed
on the terminal unit or
PC at the destination.
The destination machine does
not support the function for pro-
cessing the transmitted image.
Retry the transmission using a size/
quality/coding system supported by
the destination machine.
The document was transmitted
without inserting a transmission
document text.
Depending on the mailing software, it
may not be possible to view the
attached file when a mail with only the
attached file and no text is received.
In such a case, insert text into the
document to be transmitted and retry.
The TX mode is mistakenly set to
PC E-mail.
Change the TX mode to internet fax.
3
Transmission cancella-
tion has failed.
It may take some time to cancel
an internet facsimile transmis-
sion.
Wait for a while until it is canceled.
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