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Service Guide PM3410

Chapter 4 Failure & Repair Analysis

4.4.03 START HERE Flowchart

START

Does the failure occur immediately after the unit is powered ON?

YES Which of the following resembles the problem?

Power is not supplied to the printer

Refer to RAP 01

No spacing operation

Refer to RAP 02

ALARM lamp is blinking

Refer to Section 4.6

NO The problem occurs during printing.

Refer to the RAP Index - Section 4.7

Copyright 1997, Okidata, Division of OKI America, Inc. All rights reserved. See the OKIDATA Business
Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)

Summary of Contents for Pacemark 3410

Page 1: ...09 17 97 Note This Adobe Acrobat version of the Okidata Service Training Manual was built with the pictures rendered at 300 dpi which is ideal for printing but does not view on most displays well Copy...

Page 2: ...ion 16 2 1 04 Interface Control 17 2 1 05 Printhead Drive Circuit 18 2 1 06 Spacing Drive Circuit 19 2 1 07 Line Feed Circuit 20 2 1 08 Alarm Circuits 21 2 1 09 Paper End Detection Circuit 22 2 1 10 P...

Page 3: ...Carriage and Carriage Shaft 56 3 2 23 Ribbon Feed Assembly 57 3 2 24 Space Motor Assembly 58 3 2 25 Space Belt 59 3 2 26 Sensor Board LPRW 60 3 2 27 Bail Motor Gear Assembly 61 3 2 28 Paper Bail Asse...

Page 4: ...epair Analysis Procedures RAPS 100 4 7 02 RAP Index 101 RAP 01 Power Lamp Does Not Light 102 RAP 02 Spacing Error 103 RAP 03 Head Homing Error 104 RAP 04 Bail Homing Error 105 RAP 05 Ribbon Feed Probl...

Page 5: ...s Listing B 1 Overview 132 B 1 02 Definition of Terms 133 B 1 03 Parts Ordering Information 134 B 2 Charts 135 B 2 01 Printer 136 B 2 02 Upper Cover Assembly 137 B 2 03 Printer Unit 138 B 2 04 Operato...

Page 6: ...oad Mount Laurel NJ 08054 3499 Fax Number 609 235 2600 ext 7034 Okilink Login Name Technical Training OKIDATA is a registered trademark of Oki Electric Industry Company Ltd marques deposee de Oki Elec...

Page 7: ...is capable of emulating the IBM Proprinter or the Epson FX printers The Pacemark 3410 comes standard with both an RS232 C Serial Interface and a Centronics Parallel Interface Also standard is the bot...

Page 8: ...t Width 25 5 inches 54 0 centimeters Depth 19 inches 48 3 centimeters Height 15 inches 20 3 centimeters 1 2 02 Printer Weight 63 pounds 25 4 kilograms United Parcel Service UPS shippable Copyright 199...

Page 9: ...ut Power Input Voltage 120 VAC 5 5 15 220 240 10 10 Frequency 50 60 hz 2 1 3 02 Power Consumption Operating 75 W Idle 30 W Copyright 1997 Okidata Division of OKI America Inc All rights reserved See th...

Page 10: ...mperature and Relative Humidity In Operation 41 to 95 degrees Fahrenheit 5 to 35 degrees Celsius 20 80 Relative Humidity In Storage 14 to 122 degrees Fahrenheit 10 to 50 degrees Celsius 5 95 Relative...

Page 11: ...VALS 1 5 01 Listings North America FCC Class B UL 478 Office Machines and Business Equipment CSA 22 2 220 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Busines...

Page 12: ...Per Line 136 Characters 10 cpi 163 Characters 12 cpi 204 Characters 15 cpi 233 Characters 17 1 cpi 272 Characters 20 cpi 1 6 03 Character Pitches 10 12 15 17 1 20 1 6 04 Character Sets Standard ASCII...

Page 13: ...1050 IBM Proprinter III Optional Plug in Chip Set Microline Pacemark 1 6 06 Fonts Standard Near Letter Quality Courier Gothic Proportional Draft Utility High Speed Draft Custom Characters Barcode Code...

Page 14: ...Methods Standard Centronics Parallel Interface RS232 C Serial Interface 19 2 KB Optional Twin ax or Co ax Available from a third party vendor Call 1 800 OKIDATA 1 800 654 3282 for more information 1...

Page 15: ...Item Selects Item Set Selects Item Value Exit Exits Menu Mode Enters Select 1 6 13 Paper Feed Methods Built in Push Tractor Bottom Built in Push Tractor Rear Friction Feed Top Bottom Push Tractor Fee...

Page 16: ...Type General Information Impact Dot Matrix Staggered 9 pin stored energy printhead 0 36 mm diameter pins Installed by Service Technician The Printhead Gap Adjustment must be performed when the printh...

Page 17: ...ality 10 cpi 550 cps 417 cps 104 cps 12 cpi 550 cps 417 cps 104 cps 15 cpi 550 cps 417 cps 104 cps 17 1 cpi 550 cps 417 cps 104 cps 20 cpi 550 cps 417 cps 104 cps Copyright 1997 Okidata Division of OK...

Page 18: ...5 g m 2 Carbon 9 lb 35 g m 2 Width 3 to 16 inches 76 2 to 406 4 millimeters Length 3 to 17 inches 7 62 to 43 18 centimeters Thickness 0 014 inches 0 36 millimeters Rear Feed 0 02 inches 0 5 millimeter...

Page 19: ...11 inches 0 28 mm Maximum including backing Paper Feed Path Bottom Head Gap Lever Setting 3 4 Transparency NOTE Roller marks may mar the transparency under high temperature high humidity conditions We...

Page 20: ...mm Maximum Thickness Rear Feed 0 020 inches 0 50 mm Maximum Thickness Bottom Feed 1 7 05 Weight NOTE The recommended weight is specific to paper type Minimum 9 lb 35 g m 2 Maximum 24 lb 90 g m 2 1 7 0...

Page 21: ...ntrol Menu 256 bits 1 8 02 RAM Total RAM 64 Kbytes Print Buffer 28 Kbytes DLL Buffer 0 to 31 Kbytes 1 8 03 ROM Resident Program ROM 256 Kbytes Copyright 1997 Okidata Division of OKI America Inc All ri...

Page 22: ...BLES 1 9 01 Ribbon Black Cartridge Type Nylon Fabric Ribbon Life Approximately 7 5 million characters Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Pa...

Page 23: ...tic Cover Use with bottom feed for continuous forms labels and or invoices 1 10 03 Microline Pacemark Emulation Chip Set Technician installable 1 10 04 Printer Stands Available through a Third Party V...

Page 24: ...3 Printer Life Approximately 16 000 Hours 25 Duty Cycle 35 Page Density 1 11 04 Printhead Life Approximately 200 000 000 characters average 10 cpi Draft Mode 25 Duty Cycle 35 Page Density 1 11 05 Ribb...

Page 25: ...s ROM DRAM and the drive circuits The voltages for the main logic board are supplied by the power supply unit The voltages for the various electrical components motors sensors etc are distributed from...

Page 26: ...rasable and Programmable Read Only Memory EEPROM stores the menu data and initial settings for the LSI circuits Interface Motor Control LSI Q5 B562 13497 This LSI controls the following functions list...

Page 27: ...Control Printhead drive correction modifies the drive time under the following circumstances Drive time correction for drive voltage fluctuations Drive time correction for head gap setting Bottom tra...

Page 28: ...cess is performed as listed below 1 The reset circuit sends the RST P signal to the MPU and LSIs 2 ROM program execution starts with the mode setting of Q2 and Q5 3 ROM and RAM are checked for errors...

Page 30: ...ce Parallel Interface When the interface select switch is turned OFF the parallel interface is selected and Q5 is in the parallel interface mode The data from the interface is received through connect...

Page 31: ...line receiver Q13 and input to Q5 where the serial data is converted to parallel data The interface signals DTR RTS SSD and TD output from Q5 are converted from TTL levels to RS232 C levels by the lin...

Page 32: ...determined by an RC integrating circuit which modifies the HD ON pulsewidth The pulsewidth of the HD ON signal varies with the number of pins being driven The drive time is increased as a greater numb...

Page 33: ...e space motor rotates the SPSP Board inside the motor housing generates feedback pulse signals SPfA and SPfB Q5 detects the edge pulses from these signals and divides the frequency to output the IPT s...

Page 34: ...is approximately 30 ma During a line feed operation the line feed motor is driven by 38 vdc in accordance with the LFOVDV signal The signals LF Phase 01 and LF Phase 04 establish the proper phase rela...

Page 35: ...e printhead temperature by using a thermistor contained in the printhead The CPU senses this circuit every time a line is printed When printing the printhead temperature will increase If the head temp...

Page 36: ...ensor on the sensor board bottom feed Whenever the release lever is in the Friction Sheet Feed position Paper End is detected by a photosensor top feed located in the paper pressure guide When the pri...

Page 37: ...ching power supply converts the AC input voltage to 5vdc 8vdc and 38 vdc for use throughout the printer Voltage Signal Table Voltage Signal Purpose 5 vdc IC logic Levels LED Drive Voltage 8 vdc Serial...

Page 38: ...ng If the condition does not change the main logic board will enable the FAN ALARM Refer to Section 4 Failure Analysis ALM Input from the main logic board upon detection of an overdrive condition in t...

Page 39: ...ich counters the magnetic field of the permanent magnet The armature can then spring forward and the print wire which is attached to the armature strikes the ribbon and imprints a dot on the paper Whe...

Page 41: ...iage Frame Space Belt Spacing Operation The carriage containing the printhead moves parallel to the platen along the carriage shaft Power from the space motor is transferred via the space belt which i...

Page 42: ...ess ribbon with a single direction feed is used Ink is supplied from an ink tank which is contained in the ribbon cartridge Ribbon Feed Operation The rotation of the space motor is transmitted to the...

Page 44: ...D position the change gear is disengaged from the tractor gear At the same time the release lever applies pressure to push the pressure rollers against the platen allowing paper to be fed A photosenso...

Page 46: ...s out of sheet paper the sensor is turned OFF indicating a paper end condition Continuous Bottom Feed Paper End Also used with Bottom Tractor Feed Unit When the Release Lever is in the TRACTOR FEED Po...

Page 47: ...is detected by either of these sensors Paper End is inhibited When rear feed paper is installed pressure is placed on the microswitch located in the left push tractor Since the switch is turned ON pa...

Page 48: ...er does not move the Auto Load motion becomes invalid and is treated like an ordinary paper end condition Continuous Sheet Rear Feed SASF 1 Push the paper release lever to the continuous sheet side fr...

Page 49: ...paper end condition exists or until 14 inches of paper has been retracted The continuous feed paper remains on the push tractor or bottom tractor feed unit but out of the printing path This allows cu...

Page 50: ...ailure analysis procedures in Section Four of this Service Handbook Follow the procedures listed in Adjustments and Service Settings Adjustments may be required when either consumables or parts are re...

Page 51: ...Diagonal Cutters Tension Gauge capable of measuring 1 pound of pressure 7 mm open ended wrench Ruler capable of measuring 1 16 inch increments 3 32 inch socket with driver Feeler Gauge Paper Clip use...

Page 52: ...parts are easily lost they should be temporarily attached to the original positions 8 When handling circuit boards use extreme care Integrated circuits microprocessors ROM and RAM can be destroyed by...

Page 53: ...available Part Item Comment Appendix B Number Description Reference This Service Handbook lists the disassembly procedures for major components of the unit Okidata DOES NOT recommend disassembling a u...

Page 54: ...e two posts 5 Remove the two printhead mounting screws 5 6 Disconnect the printhead 6 from the connector by lifting NOTES Installation Push the printhead towards the platen in the direction of Arrow A...

Page 56: ...2 Remove the ribbon cartridge 3 Set the head gap adjusting lever to the range 9 position 4 Lift and remove the ribbon guide from the two posts 5 Remove the two mounting screws 1 and detach the ribbon...

Page 58: ...the upper cover assembly 7 at the rear of printer Rotate the assembly towards the front of the printer disengaging the cover from the four claws 8 at the front of the printer CAUTION When installing t...

Page 60: ...3 Remove the two mounting screws 3 4 Detach the operator panel assembly by moving it upward and then pulling toward the front of the printer detaching the four claws 5 Release the ten claws 6 Detach...

Page 62: ...tor board to use the serial interface connector 1 Remove the upper cover assembly 3 2 03 2 Disconnect connectors CN101 1 CN102 2 and CN103 3 3 Remove the two mounting screws 4 and detach the interface...

Page 64: ...board 6 Remove the shield cover 7 Detach the connectors CN1 CN2 CN3 CN5 CN6 CN7 CN8 and CN9 7 8 Loosen the mounting screw 8 9 Remove the main logic board 9 CAUTION When assembling the printer follow t...

Page 66: ...bbon cartridge bracket paper chute or the guide shaft of the sheet feeder assembly when lifting the printer during the next step 5 Grasp the printer mechanism near the line feed motor Position A 6 Whi...

Page 68: ...e the power supply unit Rotate the left side of the power supply unit towards the front of the printer Lift the power supply unit to disengage the power switch 4 AC receptacle 5 and the tabs 6 CAUTION...

Page 70: ...inter Unit 1 Detach the DIN connector 1 2 Lift the printer unit 2 from the bottom tractor feed unit 3 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Pa...

Page 71: ...er 3 Maintenance Disassembly 3 2 10 BTFD PCB 1 Remove the printer unit 3 2 09 2 Disconnect the connectors CN1 1 and CN2 2 on the BTFD PCB 3 3 Remove the two mounting screws 4 4 Remove the BTFD PCB P N...

Page 73: ...t door assembly 1 3 Detach the tension spring 2 from the upper plate 3 4 Detach the tension spring from the front door assembly P N 50922001 Spring BTF RSPL B 2 08 Copyright 1997 Okidata Division of O...

Page 74: ...nism and Front Door Assembly 1 Remove the printer unit 3 2 09 2 Remove the tension spring 3 2 11 3 Detach connector CN1 1 on the BTFD PCB 2 4 Remove the four screws 3 5 Remove the bottom push mechanis...

Page 76: ...ulley then remove the drive pulley 4 from the tractor feed drive shaft 5 NOTES The drive pulley has two parts Disassembly of the drive pulley is not required during this procedure Once the drive pulle...

Page 78: ...ht 3 tractor assemblies and the sheet guide not shown in the direction of Arrow A 4 Lift the left side of the drive roller 4 and remove the drive roller tractor assemblies and sheet guide NOTES The sh...

Page 80: ...When installing the line feed motor the harness should be oriented towards the top This line feed motor is used in two different places the bottom push unit and the printer unit P N 56509401 Motor Lin...

Page 81: ...gear pulley washer and bushing 6 6 Remove the screw and detach the gear and bushing 7 7 Push in the platen lever 8 lift the bail and remove the platen NOTE Perform the line feed belt tension adjustme...

Page 83: ...ght side frame of the printer mechanism 5 Separate the claws and remove the release lever 5 6 Remove the paper pressure bar 6 by sliding it to the right 7 Using needle nose pliers squeeze the nylon la...

Page 85: ...feed motor the cable should be positioned toward the top Adjust the line feed belt tension 3 3 02 after installing the line feed motor This line feed motor is used in two different places the bottom p...

Page 86: ...tridge Bracket 1 Remove the printer mechanism 3 2 07 2 Remove the two ribbon cartridge bracket mounting screws 1 3 Remove the ribbon cartridge bracket 2 NOTE When assembling the tabs 3 on each side of...

Page 88: ...nose pliers squeeze the nylon latch 1 to release the space motor wire harness 3 Remove the two fan mounting screws 2 4 Remove the fan 3 P N 56509501 Fan Cooling RSPL B 2 03 Copyright 1997 Okidata Divi...

Page 89: ...frame and remove the cable holder 2 The tabs must be accessed from the bottom of the printer mechanism 4 Remove the mounting screw 3 and detach the connector clamp 4 5 Detach the head cable connector...

Page 91: ...sting lever not shown 6 Loosen the screw 6 and detach the right printhead gap adjusting collar 7 7 Pull the two rubber carriage bumpers 8 from the carriage shaft 9 8 Slide the carriage shaft to the ri...

Page 93: ...ket 3 2 19 2 Remove the two mounting screws 1 and detach the ribbon feed assembly 2 NOTE When assembling install the ribbon drive assembly so that the gear backlash 3 is at a minimum P N 50054301 Asse...

Page 94: ...Partner Exchange BPX for any updates to this material http bpx okidata com...

Page 95: ...sen the two belt pulley bracket mounting screws 1 While pushing the belt pulley bracket to the left A temporarily tighten the two screws This will ease the tension on the space belt 3 Remove the three...

Page 97: ...sembly 3 2 24 3 Remove the mounting screw and detach the connector clamp 1 Detach the head cable assembly 2 from the carriage 4 Remove the mounting screw 3 and detach the belt clamp 4 5 Remove the bel...

Page 99: ...ont of the printer mechanism 4 Remove the three sensor board mounting screws 3 5 Disconnect connector CN3 4 and detach the sensor board P N 55061501 PCB LPRW Sensor RSPL B 2 06 P N 56616804 Cable Sens...

Page 100: ...ting screws 2 and detach the bail motor gear assembly 3 NOTE When assembling install the bail ribbon motor assembly so that the gear backlash is at a minimum P N 56506301 Motor Step Bail Arm Assembly...

Page 101: ...bail open cam 3 6 Detach the E snap ring 4 and remove the left bail arm 5 from the paper bail bar 6 by pulling toward the left 7 Remove the right bail arm 7 by pulling toward the right while expanding...

Page 103: ...following precautions 9 First install the friction ring in the upper center guide If the upper center guide moves easily along the locking shaft you must rotate the friction ring 45 degrees using a s...

Page 105: ...nose pliers detach the nylon cable clamp 4 and remove the harness and switches from the printer mechanism NOTES The harness connector must be detached from the main logic board Refer to the Microswitc...

Page 106: ...d slide the release lever 3 from the printer mechanism 10 Pry open the center claws then remove drive gear A large gear 4 11 Pry open the center claws then remove drive gear B small gear 5 P N 5091030...

Page 107: ...ures may be required when replacing either consumables or parts The disassembly assembly procedures list the required adjustment and refer you to this section Failure to perform these procedures may r...

Page 108: ...2 22 The printhead gap should measure 014 002 inches 0 35 0 05 millimeters This adjustment has four phases 1 Setup Phase Steps 1 6 The cover is removed and the printhead is placed at a known reference...

Page 109: ...rect gap is obtained 11 Move the printhead to the left side of the platen 12 Recheck the gap rotating the left eccentric collar as necessary Check Phase Steps 13 16 13 Move the printhead to the right...

Page 110: ...e two microswitches on the right side platen knob of the printer The microswitch below the head gap lever is Microswitch 2 5 Make a paper clip into a hook 6 Insert the paper clip hook into the small h...

Page 111: ...thead Key Combination Function PRINT QUALITY CHARACTER PITCH Either during ON LINE or hold during power ON Menu Mode SELECT FORM FEED Hold during power ON Activates Hexadecimal Dump Mode SELECT LINE F...

Page 112: ...ase ______________ Printer Serial Number ________________________ Date of Printhead Repair ___________ 90 Day Extension Expiration Date _____________ Authorized Okidata Repair Center _________________...

Page 113: ...of pressure at Point A NOTE Rotate the platen pulley at least once before making the adjustment 3 Adjust the line feed motor 2 position to obtain a 1 16 inch deflection as shown 4 Tighten the three mo...

Page 114: ...ring power ON Resets Printer Menu to factory defaults SELECT TOP OF FORM Hold during power ON Resets Printer Menu and Top of Form to factory defaults LINE FEED Hold during power ON Activate Font Test...

Page 115: ...ess GROUP until the desired Group prints 6 Press ITEM until the desired Item prints 7 Press SET until the desired setting prints 8 Press EXIT to save the change and exit Menu Mode Printing the Menu Pr...

Page 116: ...t is Full Operation A system manager may use this feature to maintain proper print settings if the printer is part of a customized system or if the printer is used by different operators When the Prin...

Page 117: ...Microline Pacemark 2410 Refer to the Printer Handbook Font Print Mode Utility NLQ Courier NLQ Gothic HSD Pitch Epson IBM 10 12 15 17 1 20 cpi Pitch ML Pacemark 10 12 15 17 1 20 cpi Proportional spaci...

Page 118: ...rameters also automatically change Group Item Setting Notes Rear Feed Line Spacing 6 8 LPI Sets the distance between line in lines per inch Form Tear Off OFF 500 mS 1 sec 2 sec Activate the form tear...

Page 119: ...time for the printer to wait after data before advancing the page to tear off If the software pauses during printing print registration may be disrupted Select a longer time or deactivate this feature...

Page 120: ...he page Page Width 13 6 8 The 8 setting emulates a narrow carriage printer If 8 5 paper is always used choose this setting to prevent printing on the platen Page Length 11 11 2 3 12 14 17 3 3 5 4 5 5...

Page 121: ...another Group Item Setting Notes Set Up continued Operator Panel Function Full Operation Limited Operation Changing this setting to Limited Operation deactivates the menu mode and these control panel...

Page 122: ...lect Pitch 12 cpi IBM ONLY 20 12 cpi Sets the pitch of condensed mode from 12 cpi using the SI code Time Out Print Epson IBM Valid Invalid When set to Valid contents of the buffer will print when addi...

Page 123: ...s to run the serial interface diagnostic test To restore to full operation power OFF the printer Press and hold PRINT QUALITY and PITCH and power ON the printer This will place the printer in Menu Mod...

Page 124: ...position advance the paper press and hold TOP OF FORM while pressing MICRO FEED up To decrease the space between the top edge of the paper and the print start position retract the paper press and hol...

Page 125: ...Move the paper lever to the Single Sheet position 4 Load the single sheet paper Procedure Single Sheet to Continuous Feed 1 Remove any single sheet pages from the printer 2 Move the paper lever to the...

Page 126: ...rough the Menu Do NOT use Forms Tear Off with labels or multi part forms Remember to activate the Form Tear Off for the paper path you are using rear feed or bottom feed Setting 1 Verify that continuo...

Page 127: ...position 3 The paper will retract to the Top of Form position 4 Release TEAR 5 The paper advances to the tear bar position Copyright 1997 Okidata Division of OKI America Inc All rights reserved See t...

Page 128: ...EED while powering ON the printer Reset Menu and Top of Form to Factory Defaults To reset the Menu and the Top of Form to Factory Defaults follow this procedure 1 Before resetting the Menu Okidata STR...

Page 129: ...ures are not performed properly the printer will require more frequent cleaning Excess lubricant attracts dust and accumulations build up quickly Keeping the covers in place and performing the cleanin...

Page 130: ...per Bail Sensor Wipe with dry cotton swab Platen Wipe clean with Okidata Platen Cleaner Pad Printer Cover Clean with soft cloth and all purpose cleaner Diagram of Cleaning Locations Copyright 1997 Oki...

Page 131: ...chine Oil or equivalent MO Graphite Based Lubricant or equivalent GL 3 Amount of Lubricant Amount A Apply oil liberally Large amount of graphite lubricant Amount B Apply three to four drops of oil Med...

Page 132: ...Stains Paper Sheet Feeder Assembly Stains Paper Mini pitch Belt Deterioration and Stretching of Rubber Mini pitch Belt Pulley Tooth Face Deterioration and Stretching of Rubber Head Cable Assembly Elec...

Page 133: ...rams Right and Left Sides of Printer Carriage Shaft Ribbon Feed Assembly Space Motor Assembly Tractor Feed Assembly Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDA...

Page 134: ...ter 3 Maintenance Disassembly Right and Left Sides of Printer Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates to th...

Page 135: ...y a small amount of oil to a clean lint free cloth and wipe the carriage shaft Then using a dry portion of the cloth wipe the residual oil from the carriage shaft Copyright 1997 Okidata Division of OK...

Page 136: ...mbly Ribbon Feed Assembly Viewed from the top Apply GL B to the teeth of the six gears Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange...

Page 137: ...ance Disassembly Space Motor Assembly Viewed from the front of the printer Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any...

Page 138: ...Chapter 3 Maintenance Disassembly Tractor Feed Assembly Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates to this ma...

Page 139: ...t 1 Locate the original packaging or order replacement packaging from Okidata Refer to Appendix B 2 Make sure the printhead is secured so it will not move during shipment 3 Remove the platen knob Be s...

Page 140: ...pment 1 Locate the original packaging or order replacement packaging from Okidata Refer to Appendix B 2 Locate the originally supplied factory items Refer to Setting Up in the Printer Handbook 3 Make...

Page 141: ...cedures RAPs Each RAP will ask you questions or require you to make observations The answers to these questions and the results of your observations determine your next course of action Use the RAP In...

Page 142: ...al number from the back of the printer Refer to the following to decode the serial number Example Printer Serial Number 401A0154693 Date Code 401 4 year 01 month Revision A Serial Number 0154693 Copyr...

Page 143: ...ining kit Please be as specific and detailed as possible Your comments suggestions and criticisms are used to update and revise training kits You should reference the training materials when servicing...

Page 144: ...ilable via Okilink II Situations that are NOT addressed in the reference documentation technical service bulletins or round tables may be reported to the Dealer Service and Support Engineers Contact T...

Page 145: ...respond by mail please use the appropriate address listed in the Service Center Reference Guide Information Provided Please provide the following information when reporting problems Okidata Dealer Nu...

Page 146: ...er to the Service Center Reference Guide for information on accessing Okilink II 4 3 03 Faxable Facts Okidata s Faxable Facts is an automated fax document retrieval system It is maintained by Okidata...

Page 147: ...he paper being used meet the specifications for this product 3 Has the ribbon been replaced as recommended 4 Has the ribbon been installed properly 5 Is an Okidata ribbon being used 6 Is the printhead...

Page 148: ...reely 4 Record the status of the ALARM PRINT QUALITY and CHARACTER PITCH Lamps 5 Refer to the Alarm Lamp Codes Table Section 4 6 6 Locate the error 7 Perform the designated corrective action Operation...

Page 149: ...les the problem Power is not supplied to the printer Refer to RAP 01 No spacing operation Refer to RAP 02 ALARM lamp is blinking Refer to Section 4 6 NO The problem occurs during printing Refer to the...

Page 150: ...ther sample 2 Make sure that the paper you are using is within specifications Paper specifications can be found in Section 1 of this Service Handbook 3 Always place the Head Gap Lever in the position...

Page 151: ...hing This indicates a Printhead Overheat Condition When the printer prints for a long period of time heat will build up in the printhead When the printhead temperature reaches approximately 115 degree...

Page 152: ...red ON 3 Press PRINT QUALITY and CHARACTER PITCH to enter Menu Mode 4 A line will print indicating the emulation selected 5 Press SET to change the emulation 6 Press SELECT to exit Menu Mode If the em...

Page 154: ...TPUT 4 5 01 Output Samples Light Print on the Entire Page Possible Causes 1 Ribbon is dried out Replace the ribbon 2 Head gap lever is in the incorrect position Place the lever in correct position 3 P...

Page 155: ...platen knob The platen should rotate smoothly If it does not remove the cause of the binding 2 Make sure that the line feed belt tension is within specification If it is not tighten the line feed bel...

Page 156: ...er Go to RAP 10 Flashing 10 Gothic Spacing Error Go to RAP 02 Flashing 12 Gothic Head Homing Error Go to RAP 03 Flashing 15 Gothic Bail Homing Error Go to RAP 04 Flashing 17 Gothic Carriage Position S...

Page 157: ...ce the main logic board Flashing 10 Utility Program ROM Alarm Replace the firmware Replace the main logic board Flashing 12 Utility EEPROM Alarm Replace the EEPROM Replace the main logic board Flashin...

Page 158: ...teps 1 Go to the RAP Index 2 Find the RAP which is associated with the printers problem 3 Go to the appropriate RAP 4 All RAPs begin with a START statement followed by questions or another type of sta...

Page 159: ...or 05 Ribbon Feed Problem 06 Wrong Character Character Omission or Dot Omission 07 Line Feed Problem 08 Malfunction of Operator Panel Switch 09 Data Receiving Failure 10 Alarm Lamp ON 11 Bottom Tracto...

Page 160: ...re the 5 vdc and 38 vdc present on the main logic board For 5 vdc check between Pin 24 of Q5 and the power bar For 38 vdc check both ends of Capacitor C4 NO Are connectors CN3 and CN7 attached to the...

Page 161: ...Partner Exchange BPX for any updates to this material http bpx okidata com...

Page 162: ...c board Is the problem resolved YES End of procedure NO Is fuse F1 on the main logic board open NO Go to A YES Replace fuse F1 Is the problem resolved YES End of procedure NO Go to A A Is 38vdc presen...

Page 163: ...gic board Is the problem resolved YES End of procedure NO Replace the space motor Is the problem resolved YES End of procedure NO Contact Technical Support Copyright 1997 Okidata Division of OKI Ameri...

Page 164: ...CN1 on the main logic board is correctly installed Is the problem resolved YES End of procedure NO Power OFF the printer and manually move the carriage Does it move smoothly YES Replace the main logi...

Page 165: ...NO Contact Technical Support Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates to this material http bpx okidata com...

Page 166: ...cables to CN2 and CN3 on the sensor board connected correctly NO Connect them correctly YES Is there dirt or dust on any of the sensors on the sensor board YES Clean the sensors NO Is the bail arm le...

Page 167: ...bbon cartridge NO Disengage the lock mechanism YES Replace the ribbon Slide the carriage from the left to the right Does the ribbon feed shaft rotate NO Replace the ribbon feed assembly YES Verify tha...

Page 168: ...cable connected correctly NO Connect it correctly YES Are the 8 vdc output voltages supplied by the main logic board Check at pin 6 of connector CN7 NO Are the cables to CN3 and CN7 on the main logic...

Page 170: ...y YES Go to A NO Replace the line feed motor A Is the cable to CN6 on the main logic board connected correctly NO Connect it correctly YES Is the cable to CN101 on the interface connector board connec...

Page 171: ...perator panel connected correctly NO Connect it correctly YES Replace the operator panel circuit board Is the problem resolved YES End of procedure NO Replace the operator panel holder Is the problem...

Page 172: ...rrectly NO Correctly connect the cable YES If parallel go to Parallel If serial go to Serial Parallel Replace the Program ROMs on the main logic board Is the problem resolved YES End of procedure NO R...

Page 173: ...End of procedure NO Replace the interface connector board Is the problem resolved YES End of procedure NO Replace the cable connected to CN6 on the main logic board Is the problem resolved YES End of...

Page 174: ...nnector board Replace the sheet feeder assembly YES Does the single sheet end sensor function correctly NO Check that there is no dirt or dust on the sensor surface Correctly connect CN1 on the sensor...

Page 175: ...NO Replace the BTFD board Is the problem resolved YES End of procedure NO Replace the bottom feed unit motor Is the problem resolved YES End of procedure NO Replace the main logic board YES Go to A A...

Page 177: ...ss the entire page check the setting of the printhead gap adjusting lever If the lever is in the correct position this problem could be caused if the printer is using an old ribbon or by an incorrect...

Page 178: ......

Page 180: ...Character Generator Revision Level Procedure To perform the Font Sample Test follow this procedure 1 Verify that continuous feed paper is installed 2 Verify that the ribbon is correctly installed 3 V...

Page 181: ...Page 115 Service Guide PM3410 Chapter 4 Failure Repair Analysis Sample...

Page 183: ...M3410 Chapter 4 Failure Repair Analysis Sample Part 2 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates to this mater...

Page 184: ...led 2 Verify that the ribbon is correctly installed 3 Verify that the width of the installed paper matches the paper width menu setting 4 Select the serial interface on the interface board 5 Place a D...

Page 185: ...he cable requirements on the computers end The Pacemark 3410 has the following cable requirements Shielded RS 232C cable UL and CSA approved No more than 50 feet long Cannon DB 25P plug or equivalent...

Page 186: ...to receive data 20 Data Terminal Ready DTR From Printer Indicates that the printer is not ready to receive data Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA B...

Page 187: ...uld appear in Hexadecimal Dump Mode This is an example of a hexadecimal dump 1B 30 1E 54 68 69 73 20 69 73 20 61 6E 20 65 78 0 61 6D 70 6C 65 20 66 20 61 20 68 65 78 61 64 65 63 69 6D 61 6C 20 64 75 6...

Page 188: ...charts on the following pages provide information needed to determine if the printhead and motors used in the printer are defective Layout Diagram Copyright 1997 Okidata Division of OKI America Inc Al...

Page 189: ...nalysis 4 9 02 Printhead The resistance of each coil should be approximately 4 5 ohms Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange B...

Page 190: ...is 4 9 03 Line Feed Motor The resistance of each winding should be approximately 5 6 ohms Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchan...

Page 191: ...ysis 4 9 04 Space Motor The resistance of each winding should be approximately 11 4 ohms Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchang...

Page 192: ...lysis 4 9 05 Bail Motor The resistance of each winding should be approximately 34 ohms Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange...

Page 193: ...ted circuit boards in the printer The following areas are covered Firmware Fuses Jumpers Sensors Switches Test Points Where an item is not applicable the word NONE will be listed Copyright 1997 Okidat...

Page 194: ...ard Diagrams A 2 INDEX TO CHARTS Description Board Designation Section Main Logic Board CBNP A 2 01 Power Supply Board part of Power Supply Assembly A 2 02 Interface Board HKTY A 2 03 Sensor Board LPR...

Page 195: ...om Tractor Feed Board BTFD A 2 06 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates to this material http bpx okidata...

Page 196: ...ONE Switches NONE Test Points 38vdc Printhead SP Motor LF Motor and Bail Motor drive voltage Check on both ends of Capacitor C4 5vdc Integrated Circuit Logic LED drive voltage Check between pin 24 of...

Page 197: ......

Page 199: ...s A 2 02 Power Supply Board Firmware NONE Fuses F1 10 0 Amp 125V Soldered in Jumpers NONE Sensors NONE Switches NONE Test Points CN 1 Pin 6 38vdc CN 2 Pin 6 8vdc Pin 7 8vdc Pin 4 5vdc Pin 2 Signal Gro...

Page 200: ......

Page 202: ...ide PM3410 Chapter A Board Diagrams A 2 03 Interface Board HKTY Firmware NONE Fuses NONE Jumpers NONE Sensors NONE Switches SW101 This switch toggles when either serial or parallel interface is select...

Page 204: ...Board Diagrams A 2 04 Sensor Board LPRW Firmware NONE Fuses NONE Jumpers NONE Sensors Bottom Paper Sensor Bail Arm Sensor CN1 Connector for Friction Feed Paper Photosensor located on the Paper Pressu...

Page 206: ...Firmware NONE Fuses NONE Jumpers NONE Sensors NONE Switches 10 momentary contact membrane switches which control the following functions Select Deselect Line Feed Form Feed Paper Tear Paper Park Top...

Page 208: ...om Tractor Feed Unit Board BTFD Firmware NONE Fuses F1 2 5 amp 125V Protection for the 38vdc Motor Drive Circuit Jumpers NONE Sensors NONE Switches NONE Test Points NONE Copyright 1997 Okidata Divisio...

Page 209: ...Partner Exchange BPX for any updates to this material http bpx okidata com...

Page 210: ...h items are in assemblies and which are not N A will appear where a part number is not available Current Part Numbers Please refer to either of the following resources for current part numbers and pri...

Page 211: ...es By using genuine Okidata consumable products the investment made in the equipment is protected Document A document is a printed item which supports the service and marketing of a product Various do...

Page 212: ...TSBs through Okilink II The TSBs are issued monthly Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates to this materi...

Page 213: ...es Service Authorization for a specific product must be obtained before a Dealer can submit warranty claims Direct questions regarding the Service Center Reference Guide to Okidata Dealer Service Refe...

Page 214: ...Page 135 Service Guide PM3410 Chapter B Illustrated Parts Listing B 2 CHARTS Below is an index to the illustrated parts breakdown charts...

Page 215: ...Description Section Printer B 2 01 Upper Cover Assembly B 2 02 Printer Unit B 2 03...

Page 216: ...2 07 Bottom Tractor Feed Unit B 2 08 Options B 2 09 Pull Tractor Unit B 2 10 Packing Materials B 2 11 Consumables B 2 12 Documentation B 2 13 Copyright 1997 Okidata Division of OKI America Inc All ri...

Page 217: ...Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1 61800801 N A Printer Parallel Serial 120 V Epson IBM Compatible N A 1 61800802 N A Printer Parallel Serial 220 240 V Epson IBM C...

Page 218: ...Page 137 Service Guide PM3410 Chapter B Illustrated Parts Listing B 2 02 Upper Cover Assembly Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information...

Page 219: ...Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1 50215701 1PA4049 5837G1 Cover Access RSPL 3 2 01...

Page 220: ...94 5841G1 Cover Rear Assembly RSPL 3 2 03 4 50215901 4YA4043 4280G1 Pull Up Roller Assembly RSPL 3 2 03 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business...

Page 221: ...Page 138 Service Guide PM3410 Chapter B Illustrated Parts Listing B 2 03 Printer Unit Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information...

Page 222: ...Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1 56609701 3YS4011 1315P1 Cord AC 120V RSPL 3 2 01...

Page 223: ...10 56614101 4YS4011 6295G1 Cord Power Connection 9 Pin RSPL 3 2 07 11 56614801 4YS4011 6253G3 Cord Power Connection 13 Pin RSPL 3 2 07 12 56411201 4YB4049 1709P1 Power Supply Assembly 120 V RSPL 3 2 0...

Page 224: ...Guide Mylar is the smallest mylar sheet Item 16 Bottom Guide Plate Mylar is the mylar sheet which extends from the bottom of the printer mechanism Copyright 1997 Okidata Division of OKI America Inc Al...

Page 225: ...information Item Okidata P N Oki J P N Description Comment s Disassembly Procedure 1 50910505 4LB 192200 5 Spring Cover Open RSPL 3 2 03 2 56614301 4YX4043 2759G1 Cable _ Micro Switch Cover Open RSPL...

Page 226: ...043 4228G1 Switch Interlock Assy RSPL 3 2 06 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates to this material http...

Page 227: ...t part numbers and pricing information Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1 53062601 4PP4043 4241G1 Guide Ribbon Assembly RSPL 3 2 01 2 53062701 4PA4043 4235G1 Prote...

Page 228: ...03101 4PB4044 1492P3 Belt Mini Pitch Spacing RSPL 3 2 25 7 50702301 N A Belt Clamp 3 2 25 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchan...

Page 229: ...ng B 2 06 Printer Mechanism 1 of 2 Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information Item Okidata P N Oki J P N Description Comments Disassembly P...

Page 230: ...RSPL 3 2 17 31 9 50907502 4LB 193400 1 Spring Paper Chute RSPL 3 2 17 10 56509401 3PB4043 4249P1 Motor Line Feed BTF RSPL 3 2 18 11 51112101 4PB4043 4348P1 Shaft Carriage RSPL 3 2 22 12 50706701 4PP40...

Page 231: ...This line feed motor is used in two different places the bottom push unit and the printer unit Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner...

Page 232: ...g B 2 07 Printer Mechanism 2 of 2 Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information Item Okidata P N Oki J P N Description Comment s Disassembly P...

Page 233: ...t Assembly RSPL 3 2 29 28 50054601 3PA4043 2562G1 Tractor Push Right Assembly RSPL 3 2 29 29 51002301 4PP4043 2451P1 Friction Piece RSPL 3 2 29 30 51002401 3PP4043 2452P1 Guide Center Upper RSPL 3 2 2...

Page 234: ...A RSPL 3 2 31 38 51214301 4PP4043 2457P1 Gear Drive B RSPL 3 2 31 Copyright 1997 Okidata Division of OKI America Inc All rights reserved See the OKIDATA Business Partner Exchange BPX for any updates...

Page 235: ...r B Illustrated Parts Listing B 2 08 Bottom Tractor Feed Unit Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information Item Okidata P N Oki J P N Descrip...

Page 236: ...Sheet BTF RSPL 3 2 14 7 53340401 3PB4043 4272P1 Roller Drive BTF RSPL 3 2 14 8 50057401 4PA4043 2684G2 Left Tractor Assembly RSPL 3 2 14 9 50057501 4PA4043 2685G2 Right Tractor Assembly RSPL 3 2 14 1...

Page 237: ...Page 144 Service Guide PM3410 Chapter B Illustrated Parts Listing B 2 09 Options Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information...

Page 238: ...Bin Option N A 2 70010701 N A Cut Sheet Feeder 3002 Dual Bin Option N A 3 70011701 N A Pull Tractor Kit Option N A 4 70022001 N A Microline Pacemark Emulation Chip Set Option N A 5 56406302 4YB4049 12...

Page 239: ...rty N A Call 1 800 749 2258 Third Party Vendor Pacemark 3410 stands ONLY 1 800 827 2672 Third Party Vendor all printer stands Call 1 508 777 7957 Third Party Vendor for more information Copyright 1997...

Page 240: ...on Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1 50057401 4PA4043 2684...

Page 242: ...Page 146 Service Guide PM3410 Chapter B Illustrated Parts Listing B 2 11 Packing Materials Part numbers are subject to change Refer to Okilink II for current part numbers and pricing information...

Page 243: ...Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1 53532501 N A Foam Spacer N A...

Page 244: ...End Cap Left RSPL N A 5 53460215 N A Overpack Assembly N A 6 53556801 4PP4083 2820P14 Box Bottom Tractor PM3410 RSPL N A 7 53556901 3PP4043 4332P1 Cap End 1 Set BTF PM3410 RSPL N A Copyright 1997 Okid...

Page 245: ...for current part numbers and pricing information Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1 52105801 N A Ribbon Cartridge Consumable 3 2 01 Copyright 1997 Okidata Division...

Page 246: ...acemark 3410 Service Document Part of 01 kit N A 2 59249702 N A Handbook Pacemark 3410 Service Document Part of 02 kit N A 3 59249101 N A Handbook Pacemark 3410 Printer Document Part of 01 kit N A 3 5...

Page 247: ...e Document N A 16 N A N A Okidata Marketing Literature Order Form Document N A Item Okidata P N Oki J P N Description Comments Disassembly Procedure 1A 58224101 N A Kit Pacemark 3410 Serv Train Docume...

Page 248: ...bel Pacemark 3410 Kit Part of 02 kit N A 58075502 N A Sheet Read Me First Part of 02 kit N A 2 59249702 N A Handbook Pacemark 3410 Service Part of 02 kit N A 3 59249104 N A Handbook Pacemark 3410 Prin...

Page 249: ...Partner Exchange BPX for any updates to this material http bpx okidata com...

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