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Handbook
139
Your fax machine will not poll a remote fax machine.
• Call the person at the remote fax machine and make sure
that they have loaded documents and set their fax machine
in polling transmission mode.
Someone tried to send you a confidential fax but
nothing happened
.
• You must set up a personal (confidential) mailbox before
anyone can send you a confidential fax. Refer to the
“Advanced Operations, Confidential Faxes (Security
Feature)” section of this handbook.
• Make sure the person sending you the fax knows the
correct mail box number.
Your fax machine is connected to a PBX and you
cannot dial out.
• You must enter your access digit to reach an outside line
before the telephone number for each number that you dial
or program into your machine. Also, your fax machine
must be programmed for PBX operation before it will
work. Refer to the “Setting Basic Features, Connecting to
a PBX” section of this handbook.
You want to answer an external telephone but your
fax machine always answers first.
• If you are using an external telephone, change your fax
machine’s incoming ring response setting (User Function
11). Refer to the “Setting Basic Features, User Function
Settings” section of this handbook.
Your received faxes sometimes look distorted.
• If the document received is wider or longer than the paper
you have loaded into your paper tray, your fax machine
automatically reduces the length of the document to fit on
your paper.
• This type of problem could also be communication related.
You are constantly receiving unsolicited advertising
on your fax machine.
• Try using User Function 08, Closed Network Function.
Refer to the “Setting Basic Features, User Function
Settings” section of this handbook.
