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Handbook
137
You sent a fax but it was received completely blank.
• Make sure that you have loaded your document face down.
You keep getting reports you do not want.
• Message Confirmation Reports can be set to print
automatically after each single or multiple-location
transmission; Error Reports can be set to print after each
failed transmission or reception. Check your user function
settings and turn off the reports you do not want. Refer to
the “Reports” section of this handbook.
The image received on your fax machine was very
poor.
• Contact the person sending you the fax and ask them to
change their resolution and contrast settings. Ask the
person to make a copy of the document on their fax
machine to make sure it is working properly. Then ask
them to send the fax again.
• If you still have a problem, try making a copy of a
document on your machine to make sure it is working
properly. If blotches or recurring marks appear, print a
cleaning page.
You tried dialing with a One Touch key or an Auto
Dial code but nothing happened.
• Make sure that something is programmed into the One
Touch key or Auto Dial code you are using.
• Check the fax number to make sure it was entered
correctly. Refer to the “Programming Your Speed Dial
Directory” section of this handbook.
• When you are dialing with an Auto Dial code, be sure to
press the Auto Dial key before you enter the code.
• If your fax machine has the Dial Parameter, Auto Start
feature turned off, you will have to press the Start key
before dialing will begin. Refer to the “Setting Basic
Features, Dial Parameters Settings” section of this
handbook.
