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A-160 Troubleshooting the Fiery

ES3640e MFP EFI Configuration Guide - 160

This chapter provides troubleshooting tips.

Troubleshooting the Fiery

If you see startup error messages on Command WorkStation or if
the Fiery does not reach the Idle state, contact your authorized
service/support provider.

Troubleshooting during Setup from the Control

Panel

The following section explains some error and alert messages you
may see during Setup that might not be self-explanatory.

Appendix A:

Troubleshooting

Summary of Contents for ES3640eMFP

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Page 2: ...182 5 212 546 5 260 878 5 276 490 5 278 599 5 335 040 5 343 311 5 398 107 5 424 754 5 442 429 5 459 560 5 467 446 5 506 946 5 517 334 5 537 516 5 543 940 5 553 200 5 563 689 5 565 960 5 583 623 5 596...

Page 3: ...te for use only in combination with the products or software of Electronics for Imaging Inc PANTONE Color Data and or Software shall not be copied onto another disk or into memory except as part of th...

Page 4: ...tware or use the Software in any time sharing service bureau or similar arrangement You may not make or have made or permit to be made any copies of the Software or portions thereof except one 1 copy...

Page 5: ...ECIAL INCIDENTAL CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE OR FAILURE OF THE SOFTWARE HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY THIS LIMITATI...

Page 6: ...o this Agreement you consent to the personal and exclusive jurisdiction and venue of the state courts in San Mateo County California and the federal court for the Northern District of California This...

Page 7: ...dows NT 4 0 2000 XP Server 2003 Server 2003 2 26 Tips for experts Windows with TCP IP 2 27 Fiery on a NetWare network 2 34 Tips for experts IPX networks 2 35 Overview of IPX printing to the Fiery 2 35...

Page 8: ...iery Setup from the Printing Unit Control Panel 4 59 Printing Unit Control Panel 4 61 Safety warnings 4 61 Accessing Setup options 4 62 About the Control Panel Setup interface 4 62 Types of Setup scre...

Page 9: ...ps 5 141 Exiting Setup 5 142 Printing the Configuration page 5 143 Chapter 6 Configuring Fiery WebTools Configuring the Fiery and clients for WebTools 6 144 Setting up Fiery WebTools 6 145 Setting the...

Page 10: ...uide 10 Shutting down and rebooting the printing unit 7 158 Restarting the Fiery 7 158 Appendix A Troubleshooting Troubleshooting the Fiery A 160 Troubleshooting during Setup from the Control Panel A...

Page 11: ...jobs from their computers The Color Guide provides information on managing the color output of the Fiery It explains how to calibrate your Fiery and take advantage of the Fiery ColorWise color managem...

Page 12: ...ller for ES3640e MFP The name Aero is used in illustrations to represent the Fiery The term Windows is used to refer to Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows XP and Windows Server...

Page 13: ...tions and shows the network connectors on the ES3640e MFP Chapter 2 provides guidelines for setting up Windows network servers and UNIX systems for printing to the Fiery and for using Fiery WebTools C...

Page 14: ...otocol The lpd protocol is the standard TCP IP printing protocol The nbt protocol supports Windows SMB printing The port 9100 is the printer server port number to publish print connections between the...

Page 15: ...provide client access to the Fiery as a PostScript printer For information on configuring network servers in Windows and UNIX network environments see Chapter 2 Setting up the Fiery Configure the Fie...

Page 16: ...printers and run a test print Fiery available on the network Network server Fiery Fiery Prepare a network node Connect the Fiery to the network If you use a computer running Command WorkStation softw...

Page 17: ...devices on the network A variety of physical arrangements is possible with each logical arrangement For example twisted pair Ethernet networks commonly use a star configuration around a hub rather th...

Page 18: ...k protocol Mac OS computers can print directly Mac OS computer Mac OS computer Printing on this network Mac OS computers can print directly using the AppleTalk protocol For using Fiery Utilities Fiery...

Page 19: ...ndows computer with SPXpage 2 35 Printing on this network All Windows computers can print through the NetWare server For using Fiery WebTools A Windows computer with TCP IP http loaded 1 3 3 4 IPX pro...

Page 20: ...ge 2 30 3 TCP IP Another supported protocol LAN with NETBEUI etc Printing on this network Windows clients can print using a protocol available on the Windows NT 4 0 2000 Server 2003 print server Windo...

Page 21: ...he printer Windows computer Windows computer Key to setup 1 Windows computer User Software Installation Guide 2 Fiery Setup Chapter 4 TCP IP nbt For Windows printing Windows SMB printing enabled on th...

Page 22: ...ndows client page 2 30 TCP IP lpd protocol Another supported protocol TCP IP client 4 Printing on this network UNIX workstations with the TCP IP lpd protocol can print directly and act as host for sha...

Page 23: ...o setup 1 Fiery Setup Chapter 4 2 Windows computer Printing Guide PC workstation server or laptop Parallel input 2 Protocol not directly supported on Fiery A supported network With the parallel port e...

Page 24: ...ry supports cabling defined as Category 5 for use with 100BaseT or as Category 3 Category 4 or Category 5 for use with 10BaseT The cable uses an 8 pin RJ 45 connector that plugs into the RJ 45 socket...

Page 25: ...ions on dedicated networks using protocols other than AppleTalk TCP IP or IPX The parallel port connection can be active at the same time as the network ports Note The parallel port cannot be used to...

Page 26: ...directly from Windows or UNIX workstations Because AppleShare servers require no special configuration they are not discussed in this chapter except for use in a Windows NT 4 0 2000 XP Server 2003 en...

Page 27: ...following Make sure you have a valid IP address for the Fiery and any workstations that will print to it or run the Fiery utilities In Fiery Setup enable TCP IP and enter the IP address subnet mask an...

Page 28: ...configure it with an IP address subnet mask and gateway Enter the host name of the Fiery in the host name database used by your system see page 2 29 Perform Fiery Setup On the Windows NT 4 0 2000 Serv...

Page 29: ...le on any workstations that have TCP IP loaded and will use the Fiery utilities The Windows NT 4 0 2000 Server 2003 hosts file provides compatibility with the UNIX hosts file The hosts file is used as...

Page 30: ...nstalled the Fiery printer files on the Windows NT 4 0 2000 Server 2003 print server computer do so now following the instructions in Chapter 1 of the User Software Installation Guide During installat...

Page 31: ...Software Installation Guide Windows NT 4 0 2000 XP Before printing connect to the print server computer and select the Fiery Right click and choose the Open command When prompted click Yes to have Win...

Page 32: ...entation Print a Configuration page see page 5 143 Use the information on this page to determine the current Fiery settings Load the TCP IP network protocol on the computer Windows 98 Me Load File and...

Page 33: ...IP network with Windows NT 4 0 2000 XP Serv ES3640e MFP EFI Configuration Guide 33 If the CD does not start automatically click Start Run and enter E Setup where E is your CD ROM drive in the Open fi...

Page 34: ...dery server is used to refer to a Novell file server running NetWare in emulation mode The term NDS is used to describe components of a NetWare operating system running NetWare in native mode NetWare...

Page 35: ...rint server can store jobs for any print connection on the Fiery Overview of IPX printing to the Fiery NetWare file servers support the creation of print queues which are storage areas for print jobs...

Page 36: ...e file server so networked users can print to the Fiery from their workstations and the Fiery can obtain print jobs from the NetWare server For each NetWare file server that you configure follow these...

Page 37: ...erver PQ print queue on the NetWare server On NDS FS In Setup from Command WorkStation On client workstation In NETADMIN Create NDS PQs Create NDS printer and assign PQs Create PS and assign the print...

Page 38: ...er objects either containers which consist of other objects or leaf objects which do not contain other objects Access to objects is controlled by rights that are defined as properties of each object R...

Page 39: ...the bindery context Activate the new bindery context Setting up a NetWare print queue for bindery For NetWare in emulation mode the NetWare print server and print queue for the Fiery are created and...

Page 40: ...t printer description Adding a network port and connecting the workstation to one or more NetWare queues that have been defined for the Fiery Installing Fiery software such as color reference files Fo...

Page 41: ...up the Fiery in an NDPS environment is similar to setting up any other PostScript printer on the network When setting up the Fiery in such an environment refer to the following information Make sure...

Page 42: ...To set up the printer driver for Windows NT 4 0 2000 Server 2003 1 Log on to the Novell file server as a superuser or Administrator 2 Create a directory called Fiery in the following location SYS ndp...

Page 43: ...can set up the Fiery as a Public Access printer or a Controlled Access printer The following procedure describes setting up a Public Access printer You can then convert the printer to Controlled Acce...

Page 44: ...4 0 2000 XP Server 2003 11 Click Continue and then click OK Fiery on a network with UNIX workstations When a UNIX workstation is configured with the lpd protocol and connected to the Fiery over a TCP...

Page 45: ...ter controller that understands lpd protocols The Fiery has a remote printer name you must use in order to communicate with it successfully For details see the following section Important note about t...

Page 46: ...re is no advantage in placing another print server between a workstation and the Fiery If you choose to do so however there is no difference in setup except that a client machine does not have its own...

Page 47: ...will respond with a continuous display of output from the IP address To stop the output type Control C You can use the ping command at any time To print to the Fiery On a UNIX system running SunOS 4...

Page 48: ...IP protocols loaded you can use Command WorkStation or Fiery Downloader not only to view the list of jobs and to print and remove jobs but also to download fonts and files directly to the Fiery For m...

Page 49: ...rol might be appropriate for a small site where anyone on the local network can control all printing and Fiery functions Although there may be an administrator or operator charged with certain duties...

Page 50: ...ities and Fiery WebTools you must enable at least one of the print connections Hold queue Jobs sent to the Hold queue are spooled to the Fiery hard disk for printing at a later time or for reprinting...

Page 51: ...irect connection are not stored on the Fiery hard disk and cannot be selected for reprinting moving or deletion Therefore the Direct connection provides a measure of security for sensitive files Jobs...

Page 52: ...rator privileges Administrator control which confers control of Setup is the highest level of control since the person who has access to Setup can control the printing and job management environment A...

Page 53: ...more information see Chapter 6 You can set passwords to control access to WebTools features If you do not specifically set these passwords all users have access to all WebTools functions see page 3 52...

Page 54: ...ou set an Administrator password WebScan With WebScan you can retrieve scanned documents from a computer on the Internet or your organization s intranet It is not affected by passwords For more inform...

Page 55: ...calibration printing to all Fiery print connections and managing all jobs from the job management tools 2 An administrator but no operator Only an administrator can perform Setup calibration and other...

Page 56: ...nly an administrator can perform Setup calibration and other administrator functions and only an operator or administrator can control jobs from the job management tools Users can print only to the Ho...

Page 57: ...on Most Setup options can be set using any of these methods If you do not configure the remaining Setups the Fiery uses default settings You need to make settings appropriate for the printing environm...

Page 58: ...nment assign the Fiery to a Domain or Workgroup Ensuring the printer connection Complete the following steps before you configure the Fiery and the workstations that will print to the Fiery A service...

Page 59: ...cate with other devices and manage print jobs sent to it Setup provides these groups of options Server Setup to specify system options Network Setup to specify all the active network systems that tran...

Page 60: ...Control Panel ES3640e MFP EFI Configuration Guide 60 Language to select the required language for the display panel and various printed reports Clear Server clears all print jobs from the server Facto...

Page 61: ...ements in the Control Panel display have counterparts in Command WorkStation you can view current functions on the Control Panel even when Command WorkStation is not connected to the server or is not...

Page 62: ...ng ENTER after the last character completes password entry For first time Setup you must perform at least these Setups in this order 1 Server Setup 2 Network Setup 3 Printer Setup After the administra...

Page 63: ...ions Cycle through the available choices using the or keys When your required choice is displayed press the ENTER key to select it The choice currently in operation is indicated by an asterisk Informa...

Page 64: ...in italics indicate that a product or site specific value is displayed Server Name Default server name Enter a name for the Fiery up to 15 characters long This name appears in the Chooser on an AppleT...

Page 65: ...acters such as or For mixed platform networks choose the option that gives the best overall representation of the special characters you use Enable Printing Groups Yes No No Specify whether to enable...

Page 66: ...o return to the main Setup menu without making any changes Network Setup options When you perform Network Setup you configure the Fiery to receive print jobs over the network systems used at your site...

Page 67: ...connected to the Fiery During Network Setup the Fiery queries the network for zones servers and server based queues If you perform Network Setup without a connected and functioning network default se...

Page 68: ...ering port settings choose Exit Port Setup and then choose Protocol Setup 7 Enter the appropriate settings for the protocol or protocols you will use 8 When you have finished entering protocol setting...

Page 69: ...mmunication simultaneously To configure the Fiery choose each port type you use and enter the settings for that port Since network setups are nested the names of higher level menus are shown in this c...

Page 70: ...to No Protocol Setup options AppleTalk Zone List of zones The Fiery searches the network for AppleTalk zones in your net work segment Scroll through the list to select the AppleTalk zone in which you...

Page 71: ...k and the proto col you select in the following option DHCP or BOOTP the IP address can change Select No to assign the Fiery a static IP address If you select No you proceed to the IP Address option w...

Page 72: ...ed Make sure the network is already configured properly for the protocol you select Auto Gateway Address Yes No Yes Use this option to assign the gateway address automatically for printing with TCP IP...

Page 73: ...our network administrator before proceeding In some cases the required setting may be different from that listed Gateway Address 127 0 0 1 This option appears only if you answered No to Auto Gateway A...

Page 74: ...mary DNS Server IP Address 255 255 255 255 This option only appears if you have selected No to Auto DNS IP Specify the IP address of the primary DNS server Repeat this for Secondary DNS Server Domain...

Page 75: ...P Port Setup options you can close unnecessary ports and help reject inbound access from the network IP Filtering By default the Fiery permits all IP addresses To control access you can set an IP addr...

Page 76: ...option allows you to delete IP addresses individually or by range Edit Filter Yes No No This option allows you to make changes to IP addresses or a range of IP addresses to be permitted or rejected I...

Page 77: ...o enable the 80 HTTP port Fiery WebTools and IPP printing 137 139 NetBIOS Enabled Disabled Enabled Select Enable to enable the 137 139 NetBIOS ports SMB print ing 161 162 SNMP Enabled Disabled Enabled...

Page 78: ...Way Communication feature IPX SPX Setup options For protocols other than IPX SPX the frame type is automatically enabled and does not require setup as follows To specify the frame types the Fiery uses...

Page 79: ...Configuration page lists only one of the frame types that were successfully bound If you answer No to this option you can select frame types manually You must choose at least one frame type to enable...

Page 80: ...o Yes Select Yes to allow lpd printing For more information see Setting up the Fiery on TCP IP networks on page 2 46 Network Setup Service Setup PServer Setup Enable PServer Yes No No Select Yes if yo...

Page 81: ...Network Setup Service Setup PServer Setup NDS Setup Before entering NDS settings make sure the Fiery is connected to the network and that you have configured an NDS directory tree with a Printer Prin...

Page 82: ...Tree name Object list Browsing to find the User Login object begins with the NDS tree that you selected previously with Select NDS Tree Use the up and down arrow buttons to scroll through a list of ob...

Page 83: ...location The symbol to go up one level With a container object selected press Enter to travel down the tree or choose to go up the tree When you select an object and press Enter that object is display...

Page 84: ...previously with Select NDS Tree In each sub sequent browse screen the top line represents your current con tainer The second line contains A list of objects directly below your current location The sy...

Page 85: ...server on an IPX network running Novell NetWare networking software Because you can set up more than one Novell server to handle Fiery print jobs an additional menu is displayed for this purpose The o...

Page 86: ...or by a name search Choose From List if your network does not have a large number of file servers Choose Search by Name if the number of file servers is so large that scrolling through the list would...

Page 87: ...ile Server Login Enter your login name or select guest Enter Your File Server Password Enter the password for logging in to your NetWare file server NetWare Print Server Print Server Name Select the n...

Page 88: ...rint server password Network Setup Service Setup PServer Setup Bindery Setup View Server List Supported servers This option allows you to view the list of file servers currently connected to the Fiery...

Page 89: ...rvice Setup PServer Setup Bindery Setup Remove File Server Remove support for File server name This option allows you to select a NetWare file server from a list of connected file servers and remove t...

Page 90: ...ts from SMB devices cannot pass across a router without a WINS name server Setting up the WINS name server is outside the scope of this manual To find out if a name server is available contact your ne...

Page 91: ...r Setup see page 4 64 Server Comments Server comments optional can contain information about the printer These comments are listed in the Fiery Properties in Net work Neighborhood and can be up to 15...

Page 92: ...le IPP Yes No Yes Select Yes to enable printing with the Internet Printing Protocol IPP You must enable Web Services For information on setting up user computers to use IPP printing see the User Softw...

Page 93: ...ry E mail User Name Enter the user name of the e mail account This is typically the part of the e mail address that precedes the symbol For exam ple in the address pat test com the user name is pat Fi...

Page 94: ...test com the domain name is test com Note The domain name can contain no more than 20 characters The administrator authorizes a unique e mail address to remotely administer Fiery E mail Services via e...

Page 95: ...te Select No to return to the main Network Setup menu Proxy Server IP Address 127 0 0 1 Enter the IP address of the proxy server on your network This option appears only if you have selected Yes to En...

Page 96: ...nter the user password for the proxy server This option appears only if you have selected Yes to Enable Proxy Setup SNMP Setup SNMP Read Community Name public This option appears if you select Yes for...

Page 97: ...t is changed the new community name must be entered to write any information through remote Setup Up to 32 ASCII characters including spaces can be used for the community name Note For the two options...

Page 98: ...f options default values where applicable appear in brackets Note To allow users to access the Fiery utilities and WebTools or print to the Fiery over a TCP IP network you must publish at least the Ho...

Page 99: ...publish the Direct connection Publish Hold Queue Yes No Yes Use this option to allow users to print or download jobs to the Hold queue Jobs in the Hold queue can only be printed by copying or moving t...

Page 100: ...ou must set defaults in PostScript Setup For information about these defaults see the Printing Guide To access PostScript Setup options In the list of options that follows default values where applica...

Page 101: ...Print to PS Error Yes No No Specify whether the Fiery should print the available portion of a print job when it encounters a PostScript error Select Yes to print the portion of the job that was proce...

Page 102: ...the job status Save Changes Yes No Yes Select Yes to activate any changes made in PS Setup select No to return to the main Setup menu without making any changes PCL Setup options PCL Setup allows you...

Page 103: ...Font Size pt 4 0 999 75 012 00 When the number selected in Font Number represents a propor tionally spaced scalable font the Font Size option appears allow ing you to determine the point size height...

Page 104: ...cify the paper size that PCL system pages print on System pages are pages that you print from the Control Panel such as the PCL Font List Save Changes Yes No Yes Select Yes to activate any changes mad...

Page 105: ...dard None EFIRGB The RGB source is the color space used to control color for conver sion from monitor to printed output EFIRGB is based on the refer ence points used in the creation of the Fiery softw...

Page 106: ...in the United States DIC in Japan and Euroscale in Europe Custom simulations are user defined and named The simulations provided with the Fiery have the designation EFI after their names If users crea...

Page 107: ...types Setting this option to No disables the feature and a profile selected in the Output Profile option or in the ColorWise Pro Tools becomes the Fiery default Output Profile Output Profile Default p...

Page 108: ...erprint Text Text Graphics Off Text Graphics With this option set to Text or Text Graphics black text and graphics overprints on colored backgrounds With this option set to Off black text and graphics...

Page 109: ...he Administrator password also controls many functions available from the job management tools Clear Server clears all queued print jobs from the server jobs in the Fiery Print Hold and Printed queues...

Page 110: ...cleared automatically You can change these defaults in Job Log Setup You can also print and clear the Job Log from the job management tools Default values for the following options where applicable ap...

Page 111: ...er using Command WorkStation To use the Setup applications Command WorkStation you must enter the Fiery Administrator password This is set either from the local Setup at the Printer Control Panel or r...

Page 112: ...ver menu Regardless of how you access Setup remotely the following dialog box appears Note The interface of remote Setup from Command WorkStation and WebSetup is identical The Setup illustrations in t...

Page 113: ...more than one Fiery do not assign them the same name Date and Time Specify the system date and time which are recorded on the Job Log Enable Printed Queue Specify whether to enable the Printed queue a...

Page 114: ...of the special characters you use Enable Preview Specify whether a preview thumbnail should be displayed in Command WorkStation and Command WorkStation LE when a job is being processed If you select Y...

Page 115: ...ar Job Log Every 55 Jobs Specify whether the Fiery clears the Job Log after every 55 jobs If you do not select this option the Fiery saves a file containing a record of all jobs ever printed Since thi...

Page 116: ...ived over all ports at the same time You can view and specify the following network settings in Network Setup Adapters and ports currently configured network adapters and port settings Protocols inclu...

Page 117: ...Adapters Ports Ethernet Port Setup Enable Ethernet Select to connect the Fiery to an Ethernet network Transmission Speed Choose Auto Detect if your network environment is mixed or choose the speed of...

Page 118: ...ecifies that the Fiery should ignore end of file EOF messages Select this option to print PostScript files in binary format not ASCII under normal circumstances this option should not be selected When...

Page 119: ...119 Network Setup ES3640e MFP EFI Configuration Guide 119 Protocols You can change TCP IP AppleTalk and IPX SPX protocol settings for the Fiery Change these settings on the Protocol1 and Protocol2 ta...

Page 120: ...Fiery requires a unique valid IP address You can set a static address or specify that the Fiery obtains the IP addresses automatically Note If you specify the DHCP or BOOTP protocol the Fiery restarts...

Page 121: ...fore proceeding In some cases the required setting may be different from those listed If your TCP IP network has a gateway and users outside the gateway plan to print to the Fiery using TCP IP enter t...

Page 122: ...nfiguration Guide 122 IPX SPX Use this option to specify IPX SPX frame types The Fiery supports the following Ethernet frame types for IPX SPX Ethernet 802 2 Ethernet 802 3 Ethernet II and Ethernet SN...

Page 123: ...5 5 123 Network Setup ES3640e MFP EFI Configuration Guide 123 DNS Setup You can enable DNS Setup to allow the Fiery to resolve a name to an IP address...

Page 124: ...or disable LPD print services NetWare Printing PServer specify NDS and Bindery services see page 5 126 Windows Print Sharing SMB enable or disable SMB print services HTTP Support WWW enable or disable...

Page 125: ...Configuration Guide 125 LPD Printing Enable LPD Printing Service Select to enable or disable LPD printing services Enable Web Services Select to enable or disable web services Enable FTP Services Sel...

Page 126: ...de 126 NetWare Printing options Use this option to specify NDS and Bindery services To specify the NDS tree setting from remote Fiery Setup 1 Select Enable NDS and click Change Trees 2 In the NDS Conf...

Page 127: ...MFP EFI Configuration Guide 127 3 In the Select User Login window select Use Default User Information or enter your password and click Next 4 Navigate to the NDS container select it and click Next If...

Page 128: ...5 5 128 Setting up the Fiery from a Windows Computer ES3640e MFP EFI Configuration Guide 128 5 Select Use Default Print Queue Root or navigate to the Print Queue Root and click Finish...

Page 129: ...K The NDS Configuration dialog box appears displaying information about the print server Bindery Setup Use this option to specify Bindery services To add bindery connections from remote Fiery Setup 1...

Page 130: ...Servers list If the File Server User Name and Password dialog box appears enter the appropriate user name and password to log on to the selected file server 4 Select a print server from the list and...

Page 131: ...of the newly added server appears in the Selected Servers list 5 When you finish adding servers click Finish To remove bindery connections from remote Fiery Setup 1 Select Enable PServer mode from the...

Page 132: ...omputer ES3640e MFP EFI Configuration Guide 132 3 Make your selection in the Selected Servers list 4 With the file server selected in the Selected Servers list click Remove 5 Click OK PServer Poll Int...

Page 133: ...5 5 133 Network Setup ES3640e MFP EFI Configuration Guide 133 for NetWare printing...

Page 134: ...ercase letters are not allowed except in the Comment field Enable Windows Printing Service Select to enable SMB Server Message Block the file and printer sharing protocol built into Windows Enabling S...

Page 135: ...allow the Fiery to obtain the IP address automatically for the WINS Name Server If you do not select this option use the following two options to specify whether to use a WINS Name Server and its IP a...

Page 136: ...ust also enable Web Services For information on setting up users computers to use IPP printing see Chapter 1 of the User Software Installation Guide Port 9100 printing Enable Port 9100 Enables applica...

Page 137: ...ble Print via E mail If selected print jobs sent via e mail are accepted If this option is cleared print jobs sent via e mail are ignored Incoming Mail Server Specify the IP address or server name tha...

Page 138: ...name tells the Fiery client mail service which account contains e mail messages for the Fiery Note The account name entered in this field must first be specified on the mail server by the administrato...

Page 139: ...aper SizesSpecify whether to convert paper sizes in doc uments automatically to the default paper sizes specified For example if you select Letter 11x17 A4 A3 a letter size docu ment is automatically...

Page 140: ...hether to print a error page if an error occurs during PostScript printing When you choose No errors are ignored Allow Courier Substitution Specify whether to substitute Courier for unavailable fonts...

Page 141: ...nting Guide Note To change the Group Name or Group Password settings for a job that a user has already sent from the printer driver use Command WorkStation To set up printing groups and passwords 1 Se...

Page 142: ...ecifying Setup options click OK and close the Setup dialog box You are notified that the Fiery must be restarted for the new settings to take effect You can restart now or later If Command WorkStation...

Page 143: ...ther pages you can print from Command WorkStation include the Test page Job Log color charts and Font List For information on these Fiery pages see Chapter 2 of the Job Management Guide To print the C...

Page 144: ...ding additional flexibility in remote management To set up WebTools on the Fiery 1 In Fiery Network Setup enable TCP IP 2 Set a valid unique IP address for the Fiery and then set the subnet mask Set a...

Page 145: ...Printer Setup You also must prepare each user s workstation to communicate with the Fiery over the Internet or intranet For more information on Network Setup see Chapter 2 To set up Fiery WebTools on...

Page 146: ...tion 1 Start your Internet browser 2 Enter the IP address or the DNS name of the Fiery The Fiery home page appears 3 Enter the Administrator password if required and click OK 4 Press the Ctrl key as y...

Page 147: ...the Fiery Connecting the Fiery and performing Fiery Setup This manual Setting up the Fiery to allow user access to Fiery WebTools This manual Release Notes Setting up the printing environment Setting...

Page 148: ...Fiery utilities and for managing job priorities tracking current jobs canceling jobs printing jobs in the Hold queue and reprinting from the Printed or Hold queue Printing Guide Job Management Guide...

Page 149: ...nd keys to select the characters and the ENTER key to advance and complete see Types of Setup screens on page 4 63 Caution If you decide to set an administrator password make sure you keep a careful n...

Page 150: ...nd numbers up to 19 characters Caution If you decide to set an administrator password make sure you keep a careful note of it If you lose or forget this password it cannot be recovered for you and the...

Page 151: ...nistrator privileges also include Operator privileges Operator Controls access to job management functions via the job management tools Note For more information on Fiery passwords and the access priv...

Page 152: ...rd disk drive containing the operating system and all settings will need to be replaced To remove a password 1 Select the password you want to delete 2 Delete the asterisks in both the Enter New Passw...

Page 153: ...ail addresses are in the Print address book are authorized to submit jobs via e mail to the Fiery Unauthorized users receive an e mail reply that their job was not accepted by the Fiery for printing E...

Page 154: ...etAddressBook Admin Address Book name of address book For example Address Book Admin List of addresses in the specified address book To add an address to an address book AddAddressTo name of address b...

Page 155: ...art and return to Idle before printing a Configuration page In particular the restart is necessary if you specified the DHCP or BOOTP protocol to obtain an IP address automatically for the Fiery To de...

Page 156: ...ments of servicing and maintaining the MFP and replenishing consumables you can improve the overall performance of your system by doing the following Make the best use of your network connections Publ...

Page 157: ...list of jobs in the Hold queue and the number of jobs being retained in the Printed queue An administrator can print or delete jobs that are in the Printed queue and Hold queue Consider printing or of...

Page 158: ...ilable for printing when you restart the printer To shut down the MFP 1 With the printing unit in the READY state press the or keys to select the Shutdown Menu then press the ENTER key to select it 2...

Page 159: ...ation Guide 159 To restart the Fiery 1 With the printing unit in the READY state press the or keys to select the Shutdown Menu then press the ENTER key to select it 2 Press the or keys to select Resta...

Page 160: ...ou see startup error messages on Command WorkStation or if the Fiery does not reach the Idle state contact your authorized service support provider Troubleshooting during Setup from the Control Panel...

Page 161: ...for printing to the Fiery Press Enter to continue Protocol Setup or Service Setup Network Setup You must first enable a network port Enable at least one network port Ethernet in Port Setup before begi...

Page 162: ...ngs are deleted and have to be re entered in Bindery Setup To avoid deleting the bindery settings select OK and choose No in the following message Delete Bindery setup and continue Repeat NDS Setup wi...

Page 163: ...Network Setup Service Setup PServer Setup Bindery Setup File server name not found Try again No file server with those letters was found when Fiery queried the network Check the name of the NetWare f...

Page 164: ...erver Password Network Setup Service Setup PServer Setup Bindery Setup No NetWare print server found No print server was found when Fiery queried the file server you selected You must configure a prin...

Page 165: ...assword for the account you named For any Novell error make sure Your IPX Novell network is connected to the Fiery The NetWare server you are trying to access is running The Novell network has been co...

Page 166: ...d has expired for login name The server has connected to a file server but is unable to log in to the file server or print server because the password has expired for the login account name or the nam...

Page 167: ...o connect to file server File server is down or out of connections The Novell file server is down or out of connections This error occurs while the server is trying to connect to the requested file se...

Page 168: ...priate name In this location For this item IPX SPX networks TCP IP networks See Server Setup Server Name option Administrator defines name Administrator defines name page 4 64 Windows hosts file host...

Page 169: ...r Windows directory should contain a configured Efinl ini file Cannot connect to the Fiery with Command WorkStation or Command WorkStation LE If there is a problem connecting to the Fiery an error mes...

Page 170: ...ose the remote application and try to connect again Restart the Command WorkStation or Command WorkStation LE software and try to connect again Check the configuration of the connection and modify it...

Page 171: ...trol Panel 7 149 changing from Windows computer 7 152 for setting the WebLink destination 3 54 6 145 privileges 3 52 Allow Courier Substitution option 4 101 5 140 AppleTalk 1 18 network diagram 1 18 p...

Page 172: ...indows printing 4 91 5 135 Configuration page determining IPX frame types bound 4 79 printing 5 143 7 155 troubleshooting connection problems A 169 Configure button Fiery WebTools 6 145 Configure IP P...

Page 173: ...downloading fonts Direct connection requirement 3 51 E Edit Connection Bindery Setup 4 88 explained 4 85 Edit Filter option 4 76 E mail Service Setup option 5 137 E mail Setup 4 92 Enable AppleTalk op...

Page 174: ...E mail Setup 4 93 Fiery WebDownloader described 3 54 Fiery WebLink 3 54 setting the destination 6 145 Fiery WebSetup described 3 54 Fiery WebTools 6 144 to 6 145 enabling 4 92 5 135 5 136 enabling onl...

Page 175: ...describe 4 85 tips for experts 2 35 IPX SPX polling interval 5 132 protocol setup 4 78 selecting frame types 4 79 Setup 4 78 summary of Setup options 4 67 J Java to support Internet browser 6 144 Job...

Page 176: ...ing available servers 4 86 removing connection 4 89 selecting for editing 4 88 setting up more than one 4 85 NetWare Print Console 2 39 NetWare Print Server poll interval 4 89 NetWare Print Server Bin...

Page 177: ...40 Polling Interval E mail Setup 4 94 5 138 polling interval for NetWare print jobs 4 89 5 132 Port 9100 printing 5 136 Port 9100 Queue option 5 136 Port 9100 Setup 4 92 Port Setup from Control Panel...

Page 178: ...leTalk IPX IPX SPX TCP IP PS PostScript Setup 4 100 5 139 PServer defined 4 80 PServer Setup options 4 80 Publish Direct Connection option 4 98 5 139 Publish Hold Queue option 4 99 5 139 Publish Print...

Page 179: ...4 80 5 124 setting up NDS connection 2 38 Setup PCL Setup 4 102 screen types 4 63 See also Server Setup Network Setup Printer Setup PS Setup Job Log Setup Setup from Control Panel accessing 4 61 admin...

Page 180: ...colour server 2 47 remote printer name A 168 setting up printing to colour server 2 46 tips for experts 2 44 Use Character Set option 4 65 5 114 Use Media Defined Profiles option 4 107 Use WINS Name S...

Page 181: ...I 181 Index ES3640e MFP EFI Configuration Guide 181 WINS IP Address option 4 91 5 135 WINS name server 4 90...

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