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Troubleshooting

This chapter provides troubleshooting tips.

Troubleshooting the Fiery

If you see startup error messages on Command WorkStation or if the Fiery does not 
reach the Idle state, contact your authorized service/support provider.

Troubleshooting during Setup from the Control Panel

The following section explains some error and alert messages you may see during Setup 
that might not be self-explanatory.

Network Setup messages

After this Setup screen

This message

Means

Enable AppleTalk

 

(Network Setup > Protocol 
Setup > AppleTalk  Setup)

No AppleTalk zone found.

The Ethernet network cable is not attached to the connec-
tor on the C9800, or the network cable is not plugged into 
the hub or network. If your AppleTalk network has zones, 
and you want to specify a zone for the Fiery, you must con-
nect the network cable to the Fiery before performing 
AppleTalk Setup.
This could also mean that the AppleTalk network does not 
have zones. Zones are not required for printing to the 
Fiery. Press Enter to continue.

Protocol Setup or Service 
Setup (Network Setup)

You must first enable

 

a network port.

Enable at least one network port (Ethernet) in Port Setup 
before beginning Protocol Setup or Service Setup.

Appendix A: 
Troubleshooting

Summary of Contents for C9800hdn

Page 1: ......

Page 2: ...uide provides information on managing the color output of the Fiery It explains how to calibrate your Fiery and take advantage of the Fiery ColorWise color management system as well as features in Fie...

Page 3: ...96 416 5 615 314 5 619 624 5 625 712 5 640 228 5 666 436 5 745 657 5 760 913 5 799 232 5 818 645 5 835 788 5 859 711 5 867 179 5 940 186 5 959 867 5 970 174 5 982 937 5 995 724 6 002 795 6 025 922 6 0...

Page 4: ...signed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in...

Page 5: ...are is confidential proprietary information of EFI and you may not distribute or disclose the Software You may however permanently transfer all of your rights under this Agreement to another person or...

Page 6: ...of the Software by the United States Government is subject to restrictions as set forth in FAR 12 212 or DFARS 227 7202 3 227 7202 4 and to the extent required under U S federal law the minimum restr...

Page 7: ...XP Server 2003 Server 2003 2 1 Tips for experts Windows with TCP IP 2 2 Configuring a Windows NT 4 0 2000 Server 2003 server to communicate with the Fiery 2 2 Fiery on a NetWare network 2 8 Tips for e...

Page 8: ...ter 4 Performing Setup from the Control Panel Fiery Setup from the Control Panel 4 1 Printer Control Panel 4 2 Safety warnings 4 2 Accessing Setup options 4 3 About the Control Panel Setup interface 4...

Page 9: ...pt Setup 5 27 Setting up printing groups 5 29 Exiting Setup 5 30 Printing the Configuration page 5 31 Chapter 6 Configuring Fiery WebTools Configuring the Fiery and clients for WebTools 6 1 Setting up...

Page 10: ...starting the C9800 7 10 Shutting down and rebooting the printer 7 10 Restarting the Fiery 7 10 Appendix A Troubleshooting Troubleshooting the Fiery A 1 Troubleshooting during Setup from the Control Pa...

Page 11: ...er to Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows XP and Windows Server 2003 wherever appropriate Setup is used to refer to configuring the Fiery for proper performance in your network e...

Page 12: ...servers and UNIX systems for printing to the Fiery and for using Fiery WebTools Chapter 3 describes how to prepare for Fiery Setup including planning system security through access levels Chapter 4 d...

Page 13: ...col is the standard TCP IP printing protocol The nbt protocol supports Windows SMB printing The port 9100 is the printer server port number to publish print connections between the print server and a...

Page 14: ...the Fiery as a PostScript printer For information on configuring network servers in Windows and UNIX network environments see Chapter 2 Setting up the Fiery Configure the Fiery for your particular pri...

Page 15: ...run a test print Fiery available on the network Network server Fiery Fiery Prepare a network node Connect the Fiery to the network If you use a computer running Command WorkStation software connect it...

Page 16: ...ork A variety of physical arrangements is possible with each logical arrangement For example twisted pair Ethernet networks commonly use a star configuration around a hub rather than a bus arrangement...

Page 17: ...omputers can print directly Mac OS computer Mac OS computer Printing on this network Mac OS computers can print directly using the AppleTalk protocol For using Fiery Utilities Fiery utilities can be u...

Page 18: ...SPX page 2 9 Printing on this network All Windows computers can print through the NetWare server For using Fiery WebTools A Windows computer with TCP IP http loaded 1 3 3 4 IPX protocol Another suppor...

Page 19: ...her supported protocol LAN with NETBEUI etc Printing on this network Windows clients can print using a protocol available on the Windows NT 4 0 2000 Server 2003 print server Windows computers can prin...

Page 20: ...omputer Windows computer Key to setup 1 Windows computer User Software Installation Guide 2 Fiery Setup Chapter 4 TCP IP nbt For Windows printing Windows SMB printing enabled on the Fiery Windows NetB...

Page 21: ...ported protocol TCP IP client PC 4 Printing on this network UNIX workstations with the TCP IP lpd protocol can print directly and act as host for shared printing TCP IP clients can print through UNIX...

Page 22: ...y information for connecting to the Ethernet port Key to setup 1 Fiery Setup Chapter 4 2 Windows computer Printing Guide PC workstation server or laptop Parallel input 2 Protocol not directly supporte...

Page 23: ...t on the C9800 NOTE The 100BaseT type supported by the Fiery is 100BaseTX also known as Fast Ethernet If an Ethernet hub is used it must be a 100BaseTX hub The term 100BaseT is used to refer to 100Bas...

Page 24: ...same time as the network ports NOTE The parallel port cannot be used to connect the Fiery with Command WorkStation or other Fiery utilities TO USE PARALLEL OR USB CABLE 1 With the C9800 and the Window...

Page 25: ...t for use in a Windows NT 4 0 2000 XP Server 2003 environment see Fiery on a TCP IP network with Windows NT 4 0 2000 XP Server 2003 Server 2003 in the following section If your network is based on Win...

Page 26: ...domain name server DNS or host name database used by your system Make sure the system host table includes the correct internal name for the Fiery as a remote printer For more information see page 2 17...

Page 27: ...Server 2003 server create a printer for each Fiery print connection install the appropriate printer drivers and optionally share the printer on the network see page 2 5 Enter the host name and remote...

Page 28: ...P IP loaded and will use the Fiery utilities The Windows NT 4 0 2000 Server 2003 hosts file provides compatibility with the UNIX hosts file The hosts file is used as a local Domain Name Services DNS e...

Page 29: ...ions in Chapter 1 of the User Software Installation Guide During installation enter the information necessary to share the Fiery If you have already installed the Fiery printer files on the computer y...

Page 30: ...the job is transmitted to the Windows NT 4 0 2000 Server 2003 print server and from there to the selected print connection on the Fiery The job is listed in the Print Manager on the client workstatio...

Page 31: ...ame is the same as the one listed in Fiery Setup Windows 98 Me In the File and printer sharing for Microsoft Network Properties dialog box specify Automatic or Enabled for Browse Master and select Yes...

Page 32: ...to refer to a Novell file server running NetWare in emulation mode The term NDS is used to describe components of a NetWare operating system running NetWare in native mode NetWare clients print to the...

Page 33: ...print queues which are storage areas for print jobs When a client on a remote computer decides to print the job is directed to a print queue on the NetWare file server and spooled to the NetWare serv...

Page 34: ...X network Log in as the Supervisor on a PC connected to the NetWare file server For NetWare installations set up an NDS connection see page 2 11 For NetWare in emulation mode set the bindery context s...

Page 35: ...Setup Protocol Setup IPX SPX Setup select frame types Service Setup PServer Setup and NDS Setup Select Root Browse to select PS Specify PQ search root optional Set Polling Interval Install user softw...

Page 36: ...ulation mode for printing to the Fiery the network administrator must do the following Determine the Directory Services path to the container in which the print server and the print queue for the Fier...

Page 37: ...ostScript printer by installing a PostScript printer driver and the Fiery PPD PostScript printer description Adding a network port and connecting the workstation to one or more NetWare queues that hav...

Page 38: ...n such an environment refer to the following information Make sure you have a valid IP address for the Fiery and for any workstations that will print to it or run Fiery utilities In Fiery Setup enable...

Page 39: ...ory DRIVERS ENGLISH NT40 PS for Windows NT 4 0 DRIVERS ENGLISH WIN2K_XP PS for Windows 2000 DRIVERS ENGLISH WIN2K_XP PS for Windows XP and Windows Server 2003 TO SET UP THE PRINTER DRIVER FOR WINDOWS...

Page 40: ...LPR on IP as the connection type and click Next 8 For Host Address enter the IP address of the Fiery 9 For Printer Name enter the name of the Fiery print connection you want users to print to and cli...

Page 41: ...nts as setting up any printer or new device A distinct IP address is required for the Fiery as well as for each workstation on the network A name must be selected for the Fiery that goes with the IP a...

Page 42: ...printer or can print to a Windows NT 4 0 2000 Server 2003 server or UNIX workstation acting as a print server Since the Fiery spools jobs and acts as a print server there is no advantage in placing a...

Page 43: ...X system running Solaris 2 x or any System V implementation of UNIX use the lp command to send a job to the Fiery Windows NT 4 0 2000 XP Server 2003 users with the TCP IP protocol loaded can send prin...

Page 44: ...hout the Fiery utilities you can do the following Set up the Fiery to print a log of printed jobs automatically after every 55 jobs Print a Job Log manually at any time from the Command WorkStation Fu...

Page 45: ...ith certain duties all users have equal access to the system and job management tools Maximum control might be appropriate for a high volume printing environment where an administrator or operator con...

Page 46: ...queue This is the standard Fiery queue Jobs sent to the Print queue are processed and printed in the order they are received Jobs prioritized by an operator with the job management tools and jobs sent...

Page 47: ...the highest level of control since the person who has access to Setup can control the printing and job management environment Administrator privileges include publishing print connections setting pass...

Page 48: ...Link provides all users with a link to an address on the Internet To change the WebLink Internet address see page 6 2 This function requires the Administrator password if one has been set see Password...

Page 49: ...l WebSetup WebSetup allows you to view and modify Fiery Setup options from a remote workstation This function requires an Administrator password For more information see Chapter 5 NOTE WebSetup is sup...

Page 50: ...printing to all Fiery print connections and managing all jobs from the job management tools 3 An administrator and an operator Only an administrator can perform Setup calibration and other administra...

Page 51: ...up you can change Setup options from the printer s Control Panel page 4 2 or Command WorkStation Most Setup options can be set using any of these methods If you do not configure the remaining Setups t...

Page 52: ...ws printing also known as SMB printing NOTE The Fiery does not support the Windows 2000 Server 2003 Active Directory Service When you use the Fiery in a Windows 2000 Server 2003 server environment ass...

Page 53: ...options Network Setup to specify all the active network systems that transmit print jobs to the Fiery Parallel Setup to determine if and how the parallel port is used USB Setup to determine if and ho...

Page 54: ...ol Panel display have counterparts in Command WorkStation you can view current functions on the Control Panel even when Command WorkStation is not connected to the server or is not running Safety warn...

Page 55: ...etes password entry For first time Setup you must perform at least these Setups in this order 1 Server Setup 2 Network Setup 3 Printer Setup After the administrator password has been successfully ente...

Page 56: ...ough the available choices using the or keys When your required choice is displayed press the ENTER key to select it The choice currently in operation is indicated by an asterisk Information entry opt...

Page 57: ...on an AppleTalk network System Date Enter the correct system date in the form DD MM YY The date appears on the Job Log System Time Enter the correct system time Enter the time based on the 24 hour cl...

Page 58: ...Yes Specify whether to enable the Printed queue which creates a storage location on the Fiery disk for recent jobs that were printed from the Print queue Users with Administrator or Operator access to...

Page 59: ...ect protocol when it receives a print job For each item you enable you are prompted to enter settings for that item Default values where applicable appear in this manual with square brackets You shoul...

Page 60: ...Port Setup from the Port Setup menu and enter the appropriate settings 6 When you have finished entering port settings choose Exit Port Setup and then choose Protocol Setup 7 Enter the appropriate se...

Page 61: ...eously To configure the Fiery choose each port type you use and enter the settings for that port Since network setups are nested the names of higher level menus are shown in this chapter to the left o...

Page 62: ...nt Scroll through the list to select the AppleTalk zone in which you want the Fiery to appear If your segment has only one zone the Fiery is assigned to that zone automatically The message No AppleTal...

Page 63: ...set the IP address Select protocol DHCP BOOTP DHCP This option appears only if you answered Yes to Enable Auto IP Configuration Select the protocol over which the Fiery should search for its IP addre...

Page 64: ...nting with TCP IP over Ethernet To set the subnet mask enter one of the following values 255 0 0 0 if the IP address starts with a number less than 128 255 255 0 0 if the IP address starts with a numb...

Page 65: ...255 255 This option only appears if you have selected No to Auto DNS IP Specify the IP address of the primary DNS server Repeat this for Secondary DNS Server Domain Name Enter the DNS domain name Host...

Page 66: ...dresses To control access you can set an IP address or a range of IP addresses Enable IP Filtering Yes No No Select Yes to allow the Fiery to enable IP filtering and proceed to the subsequent IP fil t...

Page 67: ...he filter policy IP Port Setup All ports not listed in the following setup options are closed Sup ported protocols are listed in parenthesis after the port number Configure IP Ports Yes No Yes Select...

Page 68: ...P Enabled Disabled Enabled Select Enable to enable the 631 IPP port IPP printing 9100 9103 Port 9100 Enabled Disabled Enabled Select Enable to enable the 9100 9103 Port 9100 ports Port 9100 printing E...

Page 69: ...ame types automatically The Fiery does so whether or not all frame types are appropriate To determine the frame types that were successfully bound save your changes exit Setup restart the Fiery and pr...

Page 70: ...44 18 Performing Setup from the Control Panel Clear Frame Types You can clear all frame types at once by choosing Exit IPX SPX Setup choosing IPX SPX Setup and then choosing Clear Frame Types...

Page 71: ...ng For more information see Setting up the Fiery on TCP IP networks on page 2 18 Network Setup Service Setup PServer Setup Enable PServer Yes No No Select Yes if you have a Novell network connected to...

Page 72: ...up Service Setup PServer Setup NDS Setup Before entering NDS settings make sure the Fiery is connected to the network and that you have configured an NDS directory tree with a Printer Print Server and...

Page 73: ...Use the up and down arrow buttons to scroll through a list of objects in the tree beneath the Root in the hierarchy or use the navigation symbol to go up one level at a time In each subsequent browse...

Page 74: ...the second line press Enter Enter Print Server Password Enter the Print Server password using the up and down arrow buttons to enter charac ters and the Enter button to advance the cursor Press Enter...

Page 75: ...in When the container that contains print queues is displayed in the second line press Enter In the next screen choose and press Enter to select the object in the top line When the Fiery displays the...

Page 76: ...erver connections After you have finished adding a new server you return to the Bindery Setup menu where you can set up another server View Server List displays the list of file servers that have alre...

Page 77: ...ork does not have a large number of file servers Choose Search by Name if the number of file servers is so large that scrolling through the list would take a long time If you selected From List If you...

Page 78: ...Login Enter your login name or select guest Enter Your File Server Password Enter the password for logging in to your NetWare file server NetWare Print Server Print Server Name Select the name of the...

Page 79: ...Service Setup PServer Setup Bindery Setup View Server List Supported servers This option allows you to view the list of file servers currently connected to the Fiery that is servers you have added in...

Page 80: ...pport for File server name This option allows you to select a NetWare file server from a list of connected file servers and remove the connection to it You are notified that you have removed the conne...

Page 81: ...er Yes No No Broadcasts from SMB devices cannot pass across a router without a WINS name server Setting up the WINS name server is outside the scope of this manual To find out if a name server is avai...

Page 82: ...ee page 4 5 Server Comments Server comments optional can contain information about the printer These com ments are listed in the Fiery Properties in Network Neighborhood and can be up to 15 characters...

Page 83: ...s WebLink WebScan WebDownloader and WebSetup A Java enabled Web browser and a valid IP address are required for each user For details on browser choice and workstation requirements see the User Softwa...

Page 84: ...t 9100 Setup Enable Port 9100 Yes No No This option enables applications to open a TCP IP socket to the Fiery at Port 9100 to download a print job Port 9100 Queue Direct Print Queue Hold Queue Print Q...

Page 85: ...n name can contain no more than 20 characters Account Name Enter the account name This is the internal name your network recognizes which is not necessarily the same as User Name Password Enter the pa...

Page 86: ...t the connection is unsuccessful Polling Interval sec 1 3600 15 If you have enabled auto checking for new messages in the previous option enter the interval in seconds at which the Fiery should automa...

Page 87: ...at the Fiery when scanning jobs to a secure FTP site Proxy Server Timeout sec 0 999 0 Enter the length of time in seconds that the Fiery should try to connect to each proxy server before determining...

Page 88: ...Community Name public by default for write access Once it is changed the new community name must be entered to write any information through remote Setup Up to 32 ASCII characters including spaces ca...

Page 89: ...s to access the Fiery utilities and WebTools or print to the Fiery over a TCP IP network you must publish at least the Hold queue or the Print queue Publish Direct Connection Yes No Yes This option al...

Page 90: ...ion Print Queue Use this option to determine where jobs printed to the parallel port are sent Only the print connections that you published are displayed This option appears only if you selected Yes f...

Page 91: ...er 11x17 A4 A3 a letter size document is automatically printed on A4 paper NOTE This option works in conjunction with the Default Paper Sizes option For example if Convert Paper Sizes is set to Letter...

Page 92: ...ument name the server name the time the job was printed the number of pages printed and the status of the job If a PostScript error occurs and the Print to PS Error option is set to Yes the cover page...

Page 93: ...t 4 0 999 75 012 00 When the number selected in Font Number represents a proportionally spaced scalable font the Font Size option appears allowing you to determine the point size height of the default...

Page 94: ...aking any changes Color Setup options Color Setup allows you to set defaults the Fiery uses to control color output Mac OS and Windows users who use the printer drivers provided on the User Software C...

Page 95: ...tation designed for bright colors produces the saturated prints needed for most business pre sentations but handles photographic images the same way as the Photographic CRD Absolute Colorimetric provi...

Page 96: ...ixed into the CMY plates then reseparated based on the Output profile RGB Separation Output Simulation Output This option defines how the Fiery processes RGB jobs Select Output for RGB jobs that you p...

Page 97: ...this option On black text and line art are printed with black toner only With this option Off black text and line art are printed using all four colors of toner For more information see the Color Gui...

Page 98: ...rd also controls many functions available from the job management tools Clear Server clears all queued print jobs from the server jobs in the Fiery Print Hold and Printed queues Clear Server also clea...

Page 99: ...an change these defaults in Job Log Setup You can also print and clear the Job Log from the job management tools Default values for the following options where applicable appear in square brackets Aut...

Page 100: ...44 48 Performing Setup from the Control Panel...

Page 101: ...tation To use the Setup applications Command WorkStation you must enter the Fiery Administrator password This is set either from the local Setup at the Printer Control Panel or remote Setup from Comma...

Page 102: ...f how you access Setup remotely the following dialog box appears NOTE The interface of remote Setup from Command WorkStation and WebSetup is identical The Setup illustrations in this chapter are displ...

Page 103: ...which are recorded on the Job Log Enable Printed Queue Specify whether to enable the Printed queue a storage location on the Fiery hard disk for recently printed jobs You can reprint jobs from the Pri...

Page 104: ...displayed in Command WorkStation and Command WorkStation LE when a job is being processed If you select Yes the preview thumbnail is displayed in the Processing section of the Activity Monitor Enable...

Page 105: ...ption the Fiery saves a file containing a record of all jobs ever printed Since this file takes up space on the Fiery hard disk clearing the Job Log frees up additional disk space You can clear the Jo...

Page 106: ...and ports currently configured network adapters and port settings Protocols including AppleTalk IPX SPX and TCP IP Print Services including LPD printing TCP IP NetWare printing PServer Windows print...

Page 107: ...ixed or choose the speed of the network to which the Fiery is attached 10 Mbps or 100 Mbps Parallel Port Port Setup Enable Parallel Port Specify whether you want to print through the parallel port You...

Page 108: ...parallel port timeout value to determine when the end of the file has been reached Parallel Port Timeout seconds Available only if Enable Parallel Port is selected this setting determines how long the...

Page 109: ...specify that the Fiery obtains the IP addresses automatically NOTE If you specify the DHCP or BOOTP protocol the Fiery restarts when you save your changes and exit Setup Allow the Fiery to restart and...

Page 110: ...red setting may be different from those listed If your TCP IP network has a gateway and users outside the gateway plan to print to the Fiery using TCP IP enter the gateway address NOTE The Fiery store...

Page 111: ...is option to specify IPX SPX frame types The Fiery supports the following Ethernet frame types for IPX SPX Ethernet 802 2 Ethernet 802 3 Ethernet II and Ethernet SNAP You can also allow the Fiery to s...

Page 112: ...55 12 Setting up the Fiery from a Windows Computer DNS Setup You can enable DNS Setup to allow the Fiery to resolve a name to an IP address...

Page 113: ...e Printing PServer specify NDS and Bindery services see page 5 15 Windows Print Sharing SMB enable or disable SMB print services HTTP Support WWW enable or disable support for Fiery WebTools Port 9100...

Page 114: ...a Windows Computer LPD Printing Enable LPD Printing Service Select to enable or disable LPD printing services Enable Web Services Select to enable or disable web services Enable FTP Services Select to...

Page 115: ...his option to specify NDS and Bindery services TO SPECIFY THE NDS TREE SETTING FROM REMOTE FIERY SETUP 1 Select Enable NDS and click Change Trees 2 In the NDS Configuration dialog box that appears dou...

Page 116: ...ry from a Windows Computer 3 In the Select User Login window select Use Default User Information or enter your password and click Next 4 Navigate to the NDS container select it and click Next If neces...

Page 117: ...55 17 Network Setup 5 Select Use Default Print Queue Root or navigate to the Print Queue Root and click Finish...

Page 118: ...NDS Configuration dialog box appears displaying information about the print server Bindery Setup Use this option to specify Bindery services TO ADD BINDERY CONNECTIONS FROM REMOTE FIERY SETUP 1 Selec...

Page 119: ...s enter the appropriate user name and password to log on to the selected file server 4 Select a print server from the list and click Finish If necessary enter the appropriate password in the Print Ser...

Page 120: ...O REMOVE BINDERY CONNECTIONS FROM REMOTE FIERY SETUP 1 Select Enable PServer mode from the Service1 tab 2 Click Bindery Setup The Novell Setup dialog box appears 3 Make your selection in the Selected...

Page 121: ...55 21 Network Setup PServer Poll Interval Specify the polling interval in seconds for NetWare printing...

Page 122: ...vice Select to enable SMB Server Message Block the file and printer sharing protocol built into Windows Enabling SMB lists the Fiery on the network so that Windows clients can print to a particular pr...

Page 123: ...dress Use WINS Server Select to use a WINS name server Broadcasts from SMB devices cannot be routed beyond their original network segment without a WINS name server Setting up a WINS name server is ou...

Page 124: ...ows Computer Port 9100 printing Enable Port 9100 Enables applications to open a TCP IP socket to the Fiery at Port 9100 to download a print job Port 9100 Queue Allows you to attach Port 9100 to any of...

Page 125: ...leared print jobs sent via e mail are ignored Incoming Mail Server Specify the IP address or server name that communicates the appropriate mail server and contact information to the Fiery Server Type...

Page 126: ...t be specified on the mail server by the administrator Fiery E mail Address Enter the name of the e mail account For example pat test com Password Enter a password for accessing the mailbox account on...

Page 127: ...efault Paper Sizes option For example if Convert Paper Sizes is set to Letter 11x17 A4 A3 and Default Paper Sizes is set to US then jobs are printed A4 A3 size This also includes Fiery system pages su...

Page 128: ...oose No jobs requiring fonts unavailable on the Fiery hard disk generate a PostScript error and do not print This setting does not apply to PDF files font substitution occurs automatically for PDF fil...

Page 129: ...or Group Password settings for a job that a user has already sent from the printer driver use Command WorkStation TO SET UP PRINTING GROUPS AND PASSWORDS 1 Select Printing Groups from the Command Wor...

Page 130: ...the Setup dialog box You are notified that the Fiery must be restarted for the new settings to take effect You can restart now or later If Command WorkStation is running the connection to the Fiery i...

Page 131: ...int from Command WorkStation include the Test page Job Log colour charts and Font List For information on these Fiery pages see Chapter 2 of the Job Management Guide TO PRINT THE CONFIGURATION PAGE 1...

Page 132: ...55 32 Setting up the Fiery from a Windows Computer...

Page 133: ...bility in remote management TO SET UP WEBTOOLS ON THE FIERY 1 In Fiery Network Setup enable TCP IP 2 Set a valid unique IP address for the Fiery and then set the subnet mask Set a gateway address if r...

Page 134: ...tation to communicate with the Fiery over the Internet or intranet For more information on Network Setup see Chapter 2 TO SET UP FIERY WEBTOOLS ON THE FIERY 1 Set Enable Ethernet to Yes in Network Set...

Page 135: ...ddress or the DNS name of the Fiery The Fiery home page appears 3 Enter the Administrator password if required and click OK 4 Press the Ctrl key as you click WebLink The Update WebLink dialog box appe...

Page 136: ......

Page 137: ...inter defaults including modes imaging paper size handling error handling Printer Setup pages 4 37 5 26 PS Setup pages 4 38 and 5 27 Color Guide Printing Guide Setting up the job environment Publishin...

Page 138: ...cannot be recovered for you and the internal hard disk drive containing the operating system and all settings will need to be replaced Passwords from the Control Panel For more information on Administ...

Page 139: ...n be any combination of letters and numbers up to 19 characters Caution If you decide to set an administrator password make sure you keep a careful note of it If you lose or forget this password it ca...

Page 140: ...es also include Operator privileges Operator Controls access to job management functions via the job management tools NOTE For more information on Fiery passwords and the access privileges they allow...

Page 141: ...to delete 2 Delete the asterisks in both the Enter New Password and Verify New Password fields Clearing the Fiery The Clear Server command allows you to clear all queued print jobs from the Fiery jobs...

Page 142: ...r s e mail address does not match any entry in the Print address book the job will not print Instead the user receives an e mail stating that the print job was not accepted The default wildcard charac...

Page 143: ...reason To clear an address book ClearAddressBook name of address book For example ClearAddressBook User Address Book name of address book cleared or Address Book name of address book not cleared For...

Page 144: ...Configuration then press the ENTER key to print a configuration page Maintaining optimal Fiery performance The Fiery does not require maintenance Beyond the obvious requirements of servicing and maint...

Page 145: ...ld queue and the number of jobs being retained in the Printed queue An administrator can print or delete jobs that are in the Printed queue and Hold queue Consider printing or offloading inactive jobs...

Page 146: ...printer in the READY state press the or keys to select the Shutdown Menu then press the ENTER key to select it 2 Press the or keys to select Shutdown then press the ENTER key to shut down the entire s...

Page 147: ...77 11 Shutting down rebooting and restarting the C9800 2 Press the or keys to select Restart then press the ENTER key to restart the Fiery without rebooting the operating system...

Page 148: ......

Page 149: ...p Protocol Setup AppleTalk Setup No AppleTalk zone found The Ethernet network cable is not attached to the connec tor on the C9800 or the network cable is not plugged into the hub or network If your A...

Page 150: ...conflict with an existing tree connection for example if the connection was made through a NetWare 4 x server in emulation mode all bindery settings will be deleted If you choose OK and choose Yes in...

Page 151: ...PServer Setup Bindery Setup File server name not found Try again No file server with those letters was found when Fiery que ried the network Check the name of the NetWare file server check cable conn...

Page 152: ...sure Your IPX Novell network is connected to the Fiery The NetWare server you are trying to access is running Add Server Enter Your Login Name Enter Your File Server Password Network Setup Service Se...

Page 153: ...ith at least one print server and queue for the Fiery You have the appropriate permissions and login information including user name and password if necessary The Fiery is configured with the correct...

Page 154: ...n name The server has connected to a file server but is unable to log in to the file server or print server because the password has expired for the login account name or the named print server Select...

Page 155: ...he following print hold 255 Unable to connect to file server File server is down or out of connections The Novell file server is down or out of con nections This error occurs while the server is tryin...

Page 156: ...tor defines name page 4 5 Windows hosts file host name DNS name TCP IP host name page 2 1 Windows setup for TCP IP lpd host name DNS name TCP IP host name page 2 1 Name of printer on lpd host machine...

Page 157: ...nter is initially turned on The printer restarts You have changed settings affecting the server address and have not reconfigured the connection to the server If you see this problem try the following...

Page 158: ...A A 10 Troubleshooting...

Page 159: ...privileges 3 3 Allow Courier Substitution option 4 40 5 28 AppleTalk 1 5 network diagram 1 5 protocol setup 4 10 5 10 server name 4 5 5 3 AppleTalk Setup from Control Panel 4 10 from Control Panel sum...

Page 160: ...2003 2 2 configuring servers from Control Panel 4 9 from Windows computer 5 1 to 5 30 preparing for 3 7 connected Novell servers Bindery 4 27 connecting network cable 1 10 parallel cable 1 12 to a Bin...

Page 161: ...4 6 enabling client utilities 4 11 Fiery WebTools 4 31 5 23 end of file EOF character parallel communication 4 10 5 8 Enter First Letters of Server Name search option Bindery Setup 4 25 Enter Your Fil...

Page 162: ...ing Protocol enabling 4 31 IP address assigning automatically 4 11 for Ethernet Setup 4 12 for WINS Name Server 5 23 required for TCP IP printing 2 18 IP Filtering options 4 14 IP Port Setup 4 15 IPP...

Page 163: ...s 4 19 5 13 error messages A 4 A 6 NDS Novell Directory Services 2 11 print server poll interval 4 28 setting up network on the Control Panel 4 19 NetWare File Server Bindery connecting 4 24 4 25 find...

Page 164: ...n 4 40 5 28 Polling Interval E mail Setup 4 34 5 26 polling interval for NetWare print jobs 4 28 5 21 Port 9100 printing 5 24 Port 9100 Queue option 5 24 Port 9100 Setup 4 32 Port Setup from Control P...

Page 165: ...re Black Text Graphics option 4 45 Q queues clearing all 7 5 publishing 4 38 5 27 specifying for parallel port input 4 38 R Remove File Server Bindery Setup 4 28 explained 4 24 removing Bindery file s...

Page 166: ...ruser 2 18 Support option 5 4 Supported Servers Bindery Setup 4 27 System Date option 4 5 5 3 System Time option 4 5 5 3 T TCP IP adding server to network 2 4 Ethernet Setup from Control Panel 4 11 ho...

Page 167: ...etup 4 31 5 23 WebDownloader see Fiery WebDownloader WebLink see Fiery WebLink WebSetup see Fiery WebSetup WebTools see Fiery WebTools Windows 98 Me printing in Windows NT 4 0 2000 Server 2003 environ...

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