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Oki C5550 Maintenance Manual Download Page 69

Oki  Data  CONFIDENTIAL

44158801TH  Rev.2 

69 / 

3.6 

Menu Map print

This print is intended to ensure that the MFP operates normally. 

 1)  Load A4 paper in the tray.

 2)  Press the 

 "Menu +" switch several times to cause [Information Menu] to be 

displayed.

 3)  Press the 

 "Set" switch to cause [PRINT MENU MAP/EXECUTE] to appear.

 4)  Press the 

 "Set" switch.

 

The Menu Map print will get under way. 

 

When [Network] is displayed and the 

 "Set" switch is pressed in (3)  above, network 

information will be printed.

  

Or, press and hold down for two seconds or longer the push switch above the network 
connector on the back of the MFP main unit.

 

(Sample) 

Summary of Contents for C5550

Page 1: ...Oki Data CONFIDENTIAL CX2033 MC560MFP Maintenance Manual 052809B ...

Page 2: ... Rev 2 Oki Data CONFIDENTIAL Document Revision History Rev No Date Corrected items Person in charge No Page Description of change 1 2008 11 10 ISSUE MFD1 Y Shimizu 2 2008 12 25 Drawing Maintenance EP5 Y Fujisawa ...

Page 3: ...ype of the component and is not the manufacturing version of the printed circuit board and so on In the body of this manual except the components list numbers are not assigned to components unless otherwise necessary Regarding the methods for handling and operating the device please refer to Instruction Manual Attention Reprinting this document entirely or partially without permission is prohibite...

Page 4: ...ignals 20 2 EXPLANATION OF OPERATION 21 2 1 Electrophotographic processing mechanism 21 2 2 Printing process 26 2 3 Theory of Operation 36 2 3 1 Introduction 36 2 3 2 Main Control Unit 37 2 3 2 1 System Diagram 37 2 3 2 2 Main Control Circuit 38 2 3 2 3 Video Circuit 40 2 3 2 4 Panel and LCD Module Circuit 42 2 3 2 5 Sensor Input 43 2 3 2 6 Sub Power Supply Circuit 43 3 INSTALLATION 44 3 1 Caution...

Page 5: ... assembly 95 4 2 5 7 Top cover 96 4 2 5 8 Controller Panel Assy 97 4 2 5 9 Board PRP Top Cover Handle 98 4 2 5 10 Low Voltage Power Supply Low Voltage Fan Hopping Motor Fuser Motor 99 4 2 5 11 Guide Eject Assy Color Register Assy Board PRY 101 4 2 5 12 Fan Fuser Belt Motor High Voltage Power Supply Board Cover Open Switch 103 4 2 5 13 MPT Assy 104 4 2 5 14 Feeder Unit Board RSF MPT Hopping Roller ...

Page 6: ...counters 173 6 3 2 10 Factory Shipping switching 173 6 3 2 11 Setup of self diagnostic function 174 6 3 2 12 Indication of LED head serial number 175 6 3 2 13 Details of panel indications 176 6 3 3 Various types of print on the individual printer equipped with controller 187 6 3 4 Functions of keys when depressed at power on 187 6 4 Setup after replacement of parts 188 6 4 1 Precautions on the rep...

Page 7: ... panel operation 274 8 7 2 Tables 275 8 7 2 1 LCD does not display 276 8 7 2 2 Printer does not react 276 8 7 2 3 Scanning is not performed 276 8 7 2 4 Printer does not print 277 8 7 2 5 Image unclear 277 8 7 2 6 Noise generated 277 8 7 2 7 LCD does not show message after command 277 8 7 2 8 C5550MFP is not connected to the network 278 8 7 2 9 C5550MFP cannot send email 278 8 7 2 10 Error message ...

Page 8: ...C 14 C 13 4 4 10 5 5 2 2 2 2 2 2 2 3 13 20 4 4 5 4 2 4 2 4 4 5 3 4 4 24 24 24 24 5 32 32 3 24 24 24 24 F F 10 F 11 F 12 3 8 2 2 2 13 20 8 C 5 C 7 C 10 C 11 F 4 F 7 F 8 C F 6 11 7 5 5 3 3 2 22 11 11 10 8 3 14 22 4 20 C 12 Scanner I F USB Scanner Connector PSU Fan Motor 2nd Tray Connector Hopping Solenoid Paper end Sensor Hopping Motor ID Motor K C M Y Cover Open SW Environment Sensor Fuser Fan Moto...

Page 9: ...nts the system configuration of the scanner Figure 1 1 2 FAX Board LINE TEL USB 5 Pin CCD 20 Pin 2 Pin Inverter Circuit Motor Home sensor Lamp 4 Pin 3 Pin Motor 18 Pin 34Pin 4 Pin 6 Pin Power 4 Pin Printer Connector Printer I F Cable FFC Scanner Main board ADF Board Motor Paper sensor Scanner CCD board ...

Page 10: ...e internal part of the MC560 CX2033MFP is composed of the following sections Electrophotographic processing section Paper paths Control sections CU sect PU sect Operator panel Power supply sections High voltage sect low voltage sect Figure 1 2 represents the configuration of the printer ...

Page 11: ...osition of optional items The following optional items are available for the printer 1 Second tray 2 Duplex Unit DXU C4D 3 Expansion Memory 256 MB 512 MB MEM256E MEM512C For long printing it is recommended to add an expansion memory 4 Hard disk HDD C1B ...

Page 12: ...64bit RAM Resident 256MB Option 256 512MB DIMM ROM Program 64MB Power Consumption Power input 110 127VAC Range 99 140VAC 220 240VAC Range 198 264VAC Power saving mode Below 27W Idle 110W Normal operation 490W Peak 1200W Operation Environment temperature In operation 10 32 17 27 temperature at full color printing with quality guaranteed At stand by 0 43 power off In storage 1 year max 10 43 with dr...

Page 13: ...l Paper handling Paper capacity 1st tray Legal universal cassette 300 sheets 70kg Paper capacity 2nd tray Legal universal cassette Optional 530 sheets 70kg Paper capacity Manual auto Standard multi purpose tray 50 OHP sheets or 100 sheets of paper 70kg or 10 envelopes Delivery 250 sheets 70kg face down 100 sheets 70kg face up in tray Duplex Optional Paper size Legal universal or A4 size cassette U...

Page 14: ...c Emulation Standard PCL PCL5c HP GL PCL XL2 1 SIDM IBM PPR EPSON FX PostScript Clone Emulation switch Automatic Font Bit map Type face Agfa 1 Line printer Scalable 1 Type face Agfa micro type 86 Scalable 2 Type face Not available Scalable 3 Type face Agfa micro type 136 Rasterizer Agfa UFST 4 0 PCL Bar code USPS OCR OCR A B Japanese PCL font Not available Japanese PS font Not available Option Rem...

Page 15: ... FB Color 27 sec Mono 19 sec Duplex Copy No Document Size Flatbed Letter A4 A5 ADF Letter A4 A5 Legal 14 Color Adjustment Yes with Network Setup Utility Calibration for color copy No Reductions Enlargement Manual 25 400 1 Increment Preset Scall ing ODA 25 50 78 98 Fit to page 100 127 200 OEL 25 50 70 98 Fit to page 100 141 200 Copy Feature Copy Mode Speed Text Photo Photo text separation No Morie ...

Page 16: ...0 x 1200dpi Color Depth Input 48bit Output 24bit Scanning Speed Color 10ppm A4 Mono 20ppm A4 Scanning Area Platen 21 59cm x 29 72cm ADF 21 59cm x 35 56cm Document Size Select able on scan ner driver Platen Business Card 4 x 2 5in Photo 5 x 3 5 3 5 x 5 6 x 4 4 x 6in B5 A5 A4 Letter ADF Business Card 4 x 2 5in Photo 5 x 3 5 3 5 x 5 6 x 4 4 x 6in B5 A5 A4 Document thickness Platen 20mm ADF 16 28lb Fi...

Page 17: ...400dpi Cording MH MR MMR def Density Contrast 1 5 def 3 Document Size Letter Legal A4 TX RX Memory Size 3 0MB Dialing Ten key dial Yes Stored Dial One Touch dial Yes 10 Speed dial 200 location max 32 digits each location Group max 20 groups Speed dial seach by alphabet Yes Mixed Dial Yes Features Feeder TX N A Memory TX Yes Delayed TX max 5 TX time registration of Delayed TX and Delayed Broadcast ...

Page 18: ... Power control Self power device 1 5 2 2 USB interface connectors and cables 1 Connector Printer side B receptacle Female Upstream port Connector pin assignment Cable side B plug Male 2 Cables Cable length Specification USB2 0 type cables five meters long or shorter Cables two meters long or shorter are recommended Shielded cable lines shall be used 1 5 2 3 USB interface signals Signal name Functi...

Page 19: ... specifications of network interface Protocol family Network protocol Application TCP IP TCP ARP UDP LPR RAW FTP Telenet SNMPv1 DHCP BOOTP DNS UPnP SNTP 1 5 3 1 2 Basic specifications of network interface Protocol family Network protocol Application TCP IP IPv4 TCP UDP ARP LPR RAW FTP SMTP POP3 HTTP Telenet SNMPv1 DHCP BOOTP DNS SNTP ...

Page 20: ... Connector pin assignment 2 Cables RJ 45 connectorized non shielded twisted pair cable Category 5 recommended 1 5 3 3 Network interface signals Pin No Signal name Direction Function 1 TXD FROM PRINTER Transmitting data 2 TXD FROM PRINTER Transmitting data 3 RXD TO PRINTER Receiving data 4 Not in use 5 Not in use 6 RXD TO PRINTER Receiving data 7 Not in use 8 Not in use 1 8 ...

Page 21: ...harged toner adheres to the electrostatic latent image of the OPC drum by electrostatic power and forms a visible image on the OPC drum surface 4 Transfer Paper is placed over the OPC drum surface and an electric charge is applied to it from the back side by the transfer roller so that the toner image is transferred to the paper 5 Drum cleaning The drum cleaning blade removes toner remaining on th...

Page 22: ... on the OPC drum surface 3 Development Toner adheres to the electrostatic latent image on the drum surface thereby turning the electrostatic latent image into a toner image 1 The sponge roller allows the toner to stick to the development roller 2 The electrostatic latent image on the OPC drum surface is turned into a visible image by the toner Power Supply Unit OPC drum Paper OPC drum LED head Cha...

Page 23: ...nduced on the transfer roller moves on to the surface of the paper through the contact part between the transfer roller and the paper the toner being attracted to the paper surface from the OPC drum surface Power Supply Unit OPC drum Paper Transport belt Transfer roller 5 Drum cleaning Unfixed toner remaining on the OPC drum is removed by the drum cleaning blade and collected into the waste toner ...

Page 24: ...o the waste toner box of the transfer belt unit Transport belt Belt waste toner box Belt cleaning blade 6 Removal of Electricity Electrically charge on the OPC drum surface decveases by exppsing the OPC drum surface after transfer to the light Charging roller OPC drum Board for the light of the removal of electricity Light for the removal of electricity ...

Page 25: ...e sake of safety a thermostat is provided it comes on to cut off the voltage supplied to the heater if the heat roller temperature rises above a certain preset temperature Thermostat Thermistor Thermistor Halogen Lamp Heat Roller Paper Backup Roller Beit Pad Fusing Temperature Settings Paper thickness Paper Type Settings Temperature Settings Thin Thick Light Medium Heavy U Heavy OHP Medium temp Hi...

Page 26: ... be explained below When two sided print is conducted the paper that has passed through the fuser unit following first one sided print is sucked into the Duplex unit by the separator DUP After entering the paper reversal transport path the paper is carried from there to the inside of the Duplex unit by the inverting operation of the reversal roller Then after passed through the Duplex unit by the ...

Page 27: ...paper feed roller is driven 2 After causing the IN2 sensor to come ON the paper is further carried over a certain distance to finally hit register roller U This corrects skew of the paper 3 As shown in Figure 2 4 the register motor rotates Counterclockwise turn to let register roller U transport the paper As the register motor rotates counterclockwise register roller U is driven Figure 2 3 Figure ...

Page 28: ...ller placed immediately underneath each color drum with a transport belt inserted in between them As the specified voltage is applied the transport belt and the transport rollers send the paper located on the transport belt to the fuser unit while transferring to it the toner image present on each color drum Figure 2 5 K Carrier belt Carrier transfer roller Carrier transfer belt motor Drum K Y M C...

Page 29: ... driven by the lift up motor 2 Figure 2 6 shows the motions of the different ID units when the printer is operated for color print As the lift up motor rotates Clockwise turn the lift up link slides to the left causing the ID units to come down as can be seen in Figure 2 6 Namely the printer is readied for color print 3 Figure 2 7 shows the motions of the different ID units when the printer is ope...

Page 30: ... Figure 2 8 Figure 2 9 6 Cover opening motion of color drift sensor and density sensor 1 As illustrated in Figure 2 9 when the fuser motor rotates Clockwise turn the cover opening gear rotates causing the color drift sensor and density sensor cover to open 2 As the fuser motor rotates in reverse Counterclockwise turn the engagement of the cover opening gear is freed and the color drift sensor and ...

Page 31: ...printed since previous execution A correction error may be issued due to an inadequate toner amount of the pattern generated a sensor stained with toner deficient opening closing of the shutter or for other reasons However even if an error is issued it is not indicated on the operator panel Therefore forcible color drift correction will have to be performed in the self diagnostic mode Subsection 5...

Page 32: ...ether the sensor shutter opens and closes normally by the MOTOR CLUTCH TEST of the self diagnostic function If the shutter oper ates imperfectly replace the shutter unit BELT REFLX ERR Check 4 If this indication appears check the cleaned state of the toner remaining on the belt surface in addition to making the above checks 1 2 and 3 Take out the belt unit turn the drive gear located on the left r...

Page 33: ...close to those of a new product at power on When the ID count value exceeds 500 counts since previous execution A correction error may be issued due to an inadequate toner amount of the pattern gener ated a sensor stained with toner deficient opening closing of the shutter or for other reasons However even if an error is issued it is not indicated on the operator panel Therefore forcible density c...

Page 34: ... to the normal state Check 2 Check to see whether the sensor surface is stained with toner paper dust or any other foreign matter If it is found stained wipe it clean DENS SHUTTER ERR Check 3 Check to see whether the sensor shutter opens and closes normally by the MOTOR CLUTCH TEST of the self diagnostic function If the shutter oper ates imperfectly replace the shutter unit DENS ID ERR Check 4 Tak...

Page 35: ...counted by an LSI as a number of print dots The amount of toner consumed is calculated from that count value and the remaining amount of toner is thus indicated As opposed to this the toner LOW detec tion by the toner sensor is implemented when the toner amount remaining inside the ID unit physically decreases to below a certain level Principles of ID belt and Fuser counters ID counter One count r...

Page 36: ...ls These digital signals flow to the image processor and store into the CPU Central Processing Unit Through the commands from the Control Panel the digital signals may go to USB host copy port to send copy command to printer or to RJ 45 to send filing command to FTP HTTP server or to send email command to SMTP server or to USB device USB port to PC for scan or receive print command from PC via USB...

Page 37: ...ystem Diagram Figure 2 2 shows the system block diagram Figure 2 2 System block diagram Video Circuit Main Board Control Optical Unit Lamp Unit Inverter From Printer LCD Display Control Panel 24V To Printer CPU Keyboard ADF USB 2 0 Host Mac Phy USB 2 0 Device To PC To Network ...

Page 38: ...a 2 5MB external ROM program area a 64MB external RAM work area I O Address Maps ROM Area Flash Layout 29LV040 Flash 0 512KB 29LV160 Flash 1 2MB External RAM Working Area Loader 256KB Scanner Firmware 256KB System Firmware 1 MB Setting 128KB Address Book Profile 64KB Printer Profile 128 KB Web Page 256 KB DSP Code 256 KB Others 192 KB 64MB SDRAM ...

Page 39: ...l I O External I O I O Map External Interrupt ISP1581 USB2 0 Device Bank 2 INT1 OA982 Bank 3 INT0 Panel Bank 6 X OA982 DMALED Bank 7 X PCI Device Device ID External Interrupt RTL8100C PCIA ID 0x11 INT3 VT6212 PCIB ID 0x12 INT4 BSP 15 PCIC ID 0x13 INT5 ...

Page 40: ...nd 5 M24F F Motor Power 6 M24F F Motor Power 7 FMPH2 Motor Phase 1 8 FMPH1 Motor Phase 2 9 MVrefS1 Motor Driver Current Select 1 10 GND Digital Ground 11 FMI12 Motor Control Signal 12 FMI02 Motor Control Signal 13 FMI11 Motor Control Signal 14 FMI01 Motor Control Signal 15 GND Digital Ground 16 CCDVCC CCD Board Digital Power 17 MVrefso Motor Driver Current Select 0 18 FHMSen Home Sensor 19 FPH1 CC...

Page 41: ...ary circuitry to perform three channel conditioning and sampling The signal chain consists of three channel correlated double sampling CDS and programmable gain adjustment of the CCD output PGA is a 16 bit analog to digital connector ADC quantizes the analog signal PGA Programmable gain amplifier CDS CDS CDS PGA PGA PGA CCD MUX ADC R G B Dout ...

Page 42: ... KPDATA4 Data Bus bit 4 9 KPDATA5 Data Bus bit 5 10 D G Digital Ground 11 KPDATA6 Data Bus bit 6 12 KPDATA7 Data Bus bit 7 13 D G Digital Ground 14 VCC Digital Power Supply 15 VCC Digital Power Supply 16 VCC Digital Power Supply 17 VCC Digital Power Supply 18 D G Digital Ground 19 D G Digital Ground 20 LCDRS LCD Register Selection 21 LED3 Led Chip Select 3 22 LCDRW LCD Read Write Selection 23 nLED...

Page 43: ...photo sensor receiver circuit is shown below Figure 2 3 Home position sensor The home position is detected when the carrier passes between the LED and the photo tran sistor 2 3 2 6 Sub Power Supply Circuit The sub power supply circuit is provided for the internal analog circuit Input is 24V The circuit configuration is shown below 5V 5V Switching 24V 5V logic 3 3V logic 1 5V CPU s Core 1 2V DSP s ...

Page 44: ...ny other manner than the way specified in the manual Failure to observe the above could result in fire Do not stick in an object into the vent hole Such action could lead to an electric shock fire or injury Do not place a glass filled with water or the like on the MFP Such action could lead to an electric shock or fire When the MFP cover has been opened do not touch the fuser unit Burns could be s...

Page 45: ...le is blocked Do not install the MFP directly on a shaggy carpet or rug Do not install the MFP in a sealed room or other location with poor ventilation or permeabil ity Install the MFP away from a heavy magnetic field or noise source Install the MFP away from a video monitor or TV To move the MFP hold it by both sides of it This MFP which weighs Approx 37kg should be lifted up by two or more perso...

Page 46: ... 3 2 Unpacking method Personal injuries may occur Make sure to lift up this MFP by two or more persons since it weighs Approx 37kg Remove the four handles from the sides of the box as illustrated below and lift up the corrugated fiberboard box ...

Page 47: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 47 Moving MFP Note Do not hold the scanner unit to carry ...

Page 48: ...ent humidity 20 80 RH Relative humidity Max wet bulb temperature 25 C Use caution to avoid dew condensation If the MFP is installed in a location with ambient relative humidity below 30 use a humidi fier or antistatic mat Installation space Place the MFP on a flat desk large enough to accommodate its footings Provide ample spaces around the MFP Plan view Side View 100cm 40cm 20cm 20cm 70cm ...

Page 49: ...Section for instructions Personal injuries may occur Make sure to lift up this MFP by two or more persons since it weighs Approx 37kg MFP Main body Image drum cartridges 4 sets fitted with starter toner cartridges Installed in the MFP Inform the user that the toner cartridges and image drum cartridges can be separated one from the other Paper tray Paper support Paper stopper Core 4 pieces Cable cl...

Page 50: ...aper on the front of the printer 2 Remove the protective tape 2 places on the back of the printer 3 Pull out the paper cassette 4 Pull out the retainer 5 Open the scanner 6 Press the OPEN button and open the top cover Note Do not remove the transparent sheet on the ADF Paper cassette OPEN Button Retainer Paper Protective Tape Protective Tape Transparent sheet ...

Page 51: ...ev 2 51 7 Hold down the fuser unit lever blue in the direction of the arrow and remove the stopper release orange Note The stopper release is necessary for printer transport It should be kept Stopper release orange Fuser unit lever blue ...

Page 52: ...ough care because they are damaged very easily Do not expose the image drum cartridges to direct sunlight or strong light approx 1500 lux or above Even under room light do not leave them exposed for five minutes or longer 2 Remove the tape that is fixing the protective sheet and pull out the sheet in the direction of the arrow 3 Pull out the protective sheet in the direction of the arrow Protectiv...

Page 53: ... the direction of the arrow Label Image drum cartridge Labels Blue Lever Note The starter toner cartridges the toner cartridges that come with the printer at the time of purchase can print approx 1 500 A4 sheets in 5 print density The starter toner cartridges can not be used again once replaced with ordinary toner cartridges Use up the starter toner cartridges first and replace them with ordinary ...

Page 54: ...CONFIDENTIAL 44158801TH Rev 2 54 Install the parts of the scanner 1 Attach a paper tray a paper support and a paper stopper 2 Open the ADF unit to release the lock Paper Tray Paper Support Paper Stopper ADF unit ...

Page 55: ...l and line up its vertical and lateral edges 4 Load the paper with the print face down Note Place the paper aligned to the forward end of the paper cassette Load the paper by avoiding to exceed the mark of the paper guide 300 sheets of 70kg ream weight paper 5 Fasten the paper with the paper guides 6 Put the paper cassette back into the MFP Paper stopper Paper guide Plate mark Indication of remain...

Page 56: ...r supporter 2 Set the manual feed guide to the paper size 3 Line up the vertical and lateral edges of the paper 4 Insert the paper print face up along the manual feed guide straight as far as it will go 5 Press the set button Multi purpose tray Manual feed guide Paper supporter Manual feed guide Multi purpose tray mark Set button ...

Page 57: ...ultiple pages fan your document s to avoid occasional paper jam The ADF can hold up to 50 page document at one time 3 Place your document s with your text FACE UP in the ADF and assure top of the pages feed in first 4 Adjust the Paper Guides to center the document s in the ADF LTR A4 B5 A5 A6 A6 A5 B5 LTR A4 Paper Guide A B C Setup orientation of papers Face Up ABC ...

Page 58: ...ment s cover to reveal the glass 2 Place your document s with the text FACE DOWN on the glass and align the document s in the upper left corner of the glass as illustrated in the following figure 3 Close the document cover Align in the upper left corner Setup orientation of papers Face Down ...

Page 59: ... securely into the power outlet as far as it will go Do not insert or remove the power plug with a wet hand Lay the power cord in a location where it is not likely stepped on and avoid placing anything on the power cord Do not bundle or tie the power cord Do not use a damaged power cord Avoid a starburst connection of cables Do not connect the MFP to the same power outlet shared by other electric ...

Page 60: ...he ground terminal 3 Insert the power plug into the power outlet Pressing ON of the power switch The following indication will be produced on the operator panel and Online will appear when the MFP has started up completely Grounding wire O I Ground terminal O I PLEASE WAIT Online and Inspect lights and backlight flash R A M c h e c k i n g I n i t i a l i z i n g O n l i n e Tr a y 1 ...

Page 61: ...vement 1 Fan sheets of paper and align edges 2 Place color document s with the text face up in the paper tray of the ADF unit 3 Press the color copy button Confirm that the document s is are color printed properly Text face up ABC Paper tray A B C Color copy buttom ...

Page 62: ...off the power but follow the procedure described below Note Abrupt disconnection of the power could damage the built in hard type disk disabling it SHUTDOWN MENU is displayed only when the MFP is equipped with the optional built in type hard disk 1 Press the Back switch for four seconds or longer to cause SHUTTING DOWN to appear 2 Press the Set switch SHUTDWN is displayed and the shutdown processi...

Page 63: ...t long print on the MC560 CX2033MFP it is recommended to add a 256MB expansion memory There is only one memory slot Turning OFF the MFP power and disconnecting the power cord Note If an expansion memory is installed with the power switched ON the MFP may be broken O I Cover side R sub Opening the cover side R sub Model name Memory volume Total memory volume None Standard 256MB 256MB MEM256E 256MB ...

Page 64: ... Turning OFF the MFP power and disconnecting the power cord Note If an expansion memory is installed with the power switched ON the MFP may be broken Placing the MFP on the second tray unit Note The MFP weighs Approx 37kg It should be lifted up by two or more persons 1 Align the holes in the bottom of the MFP to the protrusions of the second tray unit 2 Place the MFP gently on the second tray unit...

Page 65: ...F the MFP power and disconnecting the power cord Note If an expansion memory is installed with the power switched ON the MFP may be broken Peeling the protective tapes off the duplex unit Install Duplex Unit 1 Insert the duplex unit into the lower part on the back of the MFP as far as it will go 2 Ensure that the claw on either side of the duplex unit is securely accommodated in the hole of the MF...

Page 66: ...t in type hard disk installed make certain to switch off the MFP after executing the shutdown menu If the power is turned off outright the hard disk may be damaged and broken Type HDD C1B Memo The hard disk is segmented into the three partitions of PCL Common and PSE When the MFP is shipped out of the factory or the hard disk is initialized the following sizes are assigned to the partitions Turnin...

Page 67: ...at the built in type hard disk has been installed prop erly 1 Execute the Menu Map print Conduct the Menu Map print by referring to 3 6 Menu Map print 2 Ensure that the capacity of the built in type hard disk is indicated in HDD Memo The capacity of the hard disk may be different from the example shown below Note If no HDD capacity is indicated redo the installation of the built in type hard disk ...

Page 68: ...n memory Checking the contents of the Menu Map Check the total memory volume indicated in Total Memory Size of the header 2 Confirmation of recognition of second tray Confirmation of recognition of second tray Check the contents of the Menu Map Ensure that Tray 2 is displayed in Media Menu 3 Confirmation of recognition of duplex unit Confirmation of recognition of duplex unit Check the contents of...

Page 69: ...use Information Menu to be displayed 3 Press the Set switch to cause PRINT MENU MAP EXECUTE to appear 4 Press the Set switch The Menu Map print will get under way When Network is displayed and the Set switch is pressed in 3 above network information will be printed Or press and hold down for two seconds or longer the push switch above the network connector on the back of the MFP main unit Sample ...

Page 70: ...Memo The USB cable can be plugged in or unplugged with the computer and MFP switched ON However to be able to conduct the subsequent installation of the MFP driver and USB driver securely the power to the MFP should be turned OFF Interconnecting the computer and the MFP 1 Plug the USB cable into the USB interface connector of the MFP 2 Plug the USB cable into the USB interface connector of the com...

Page 71: ...TH Rev 2 71 LAN cable connection Preparing a LAN cable Switching off the MFP and computer 1 Plug the Ethernet cable into the Network interface connector of the MFP 2 Insert the Ethernet cable into the hub Network interface connector ...

Page 72: ...3 The paper thickness with which two sided print can be conducted is from 65 to 90kg 75 to 105g m2 of ream weight 4 For postcards and envelopes there is no setting of Media Weight or Media Type 5 For OHP sheets Media Type only is set There is no need to make setting in Media Weight Memo If Heavy or Ultra heavy is selected in Media Weight or Label paper or OHP in Media Type the print speed will be ...

Page 73: ...tc employed in this manual are different from those assigned in the corresponding configuration diagrams of Disassembly for Maintenance 44158801TL and RSPL 44158801TR 4 1 Precautions on the replacement of parts 1 Prior to replacing a part be sure to disconnect the AC cord and interface cable a To disconnect the AC cord always follow the procedure described below 1 Turn off O the power switch of th...

Page 74: ...e 4 1 2 Maintenance Tools No Q ty Place of use Remarks Service Tools 1 2 3 4 5 6 No 2 200 Philips screwdriver Magnetized No 3 100 screwdriver No 5 200 screwdriver Digital multimeter Pliers E ring pliers Handy cleaner Warning 1 1 1 1 1 3 5 mm screws 1 7 1 No Q ty Place of use Remarks Service Tools 2 USB cable 1 1 Laptop computer Must have maintenance utilities installed 1 Warning Use a vacuum clean...

Page 75: ... explains the replacement methods for the parts and assemblies illustrated in the disassembly system diagram below 4 2 1 Left side cover 1 Open the scanner 2 Open the top cover 3 Open the feeder unit 4 Remove screw silver and detach left side cover Tool No 1 Top cover Scanner Feeder unit ...

Page 76: ...Data CONFIDENTIAL 44158801TH Rev 2 76 4 2 2 Right side cover 1 Open the scanner 2 Open the top cover 3 Open the feeder unit 4 Remove screw and detach right side cover Tool No 1 Top cover Scanner Feeder unit ...

Page 77: ...right side cover See Subsection 4 2 1 4 2 2 2 Remove the four screws and detach the scanner Tool No 1 Stand unit R Stand unit L Stand unit L Stand unit R Top cover Note Be careful when you detach the scanner The stand unit R L will rotate under the restoring force of the spring when the scanner is detached from the printer ...

Page 78: ...01TH Rev 2 78 4 2 4 Scanner 4 2 4 1 ADF Unit 4 2 4 1 1 ASS Y STOPPER 1 Slide the ASS Y STOPPER in the arrow direction and remove it 4 2 4 1 2 ASS Y PAPER SUPPORT 1 Pull the ASS Y PAPER SUPPORT in the arrow direction and remove it ...

Page 79: ...in the arrow direction and remove it Hold here Hold here 4 2 4 1 4 ADF ROLLER 1 Raise the center of the ADF front cover in the arrow direction and open the ADF front cover 2 Pinch the clicks on both sides of the ADF roller holder with your fingers While bending the clicks pull down the ADF roller holder 3 Remove the ADF ROLLER with the shaft Metal part Pinch a click on both sides and bend it ...

Page 80: ... ASS Y PAD 1 Raise the center of the ADF front cover in the arrow direction and open the ADF front cover 2 Pinch the clicks on both sides of the ASS Y PAD with your fingers While bending the clicks pull up the pad Pinch a click on both sides and bend it ...

Page 81: ...DF Cable in the ar row A direction 2 Open the ADF unit 3 While pulling up the ADF unit release the lock of the ASS Y HINGE LIGHT insert ing a slot screwdriver into the notch as shown in the figure Pull up the ADF unit fur ther 4 Release the ASS Y HINGE HEAVY in the same way pull up the ADF unit and re move it 5 Remove the six screws and remove the ASS Y HINGE LIGHT and the ASS Y HINGE HEAVY ...

Page 82: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 82 4 2 4 1 7 ADF LEVER RELEASE 1 Remove the two screws and remove the ADF LEVER RELEASE ASSY 2 Remove the screw of the ADF LEVER RELEASE ASSY ...

Page 83: ...NTIAL 44158801TH Rev 2 83 4 2 4 1 8 ASS Y ADF DOCUMENT with Hinge 1 While referring to sections 4 2 4 1 1 to 4 2 4 1 3 remove the ASS Y STOPPER the ASS Y PAPER SUPPORT the ASS Y PAPER TRAY ASS Y ADF DOCUMENT with Hinge ...

Page 84: ... 2 1 ASS Y CONTROL PANEL 1 Remove the three screws Figure 1 2 Pull the front of the ASS Y CONTROL PANEL in the direction of arrow A and then slide the ASS Y in the direction of arrow B to remove it Figure 2 3 Disconnect the cable Figure 3 B A Figure 1 Figure 2 Figure 3 ...

Page 85: ... Remove the screw and remove cover ADF wire and detach the ADF cable in the ar row A direction 3 Open the ADF unit 4 While pulling up the ADF unit release the lock of the ASS Y HINGE LIGHT and the ASS Y HINGE HEAVY by inserting a slot screwdriver in the notch as shown in Figure 3 Pull up the ADF unit and remove it Figure 2 Figure 3 Figure 1 ...

Page 86: ...e connectors and remove the ASS Y MAIN BOARD See 4 4 Precautions for Main Board Replacement 7 Remove the three screws and remove the cover PCBA Conectors Flatbed unit Conector Conector Note Be careful when you detach the scanner The stand unit R L will rotate under the restoring force of the spring when the scanner is detached from the printer ...

Page 87: ... 44158801TH Rev 2 87 8 Remove the two screws and detach Hinge Cover Upper L R 9 Remove the core 10 Remove the four screws and remove the ASS Y STAND L 11 Remove the four screws and remove the ASS Y STAND R with cable Cable ...

Page 88: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 88 4 2 4 2 3 ASS Y FLATBED UNIT 1 While referring to sections 4 2 4 2 1 to 4 2 4 2 2 remove the ASS Y CONTROL PANEL and the ASS Y MAIN BOARD ASS Y FLATBED UNIT ...

Page 89: ...a CONFIDENTIAL 44158801TH Rev 2 89 4 2 5 Printer 4 2 5 1 Face Up Tray 1 Open face up tray into the direction of the arrow free the engagement on either side of it while deflecting the tray and remove the tray ...

Page 90: ...ole A as illustrated in Figure 2 and release two claws A 4 Now release two claws B and pull the upper part of rear cover in the direction of arrow A 5 Push the lower part of rear cover in the direction of arrow B as shown in Figure 3 and detach rear cover by freeing three claws C Claw A Claw A Claw A Hall A Hall A Claw B Claw B Claw C Claw C Figure 3 Figure 1 Figure 2 A A B ...

Page 91: ...disconnecting the cable first free hook part A by applying force in the direction of the ar row as illustrated in Figure 2 and then free hook part B to finally remove LED Assy In this operation two springs will come out together with LED Assy Figure 2 Figure 1 Hook part A Hook part A Hook part B Top cover ...

Page 92: ...and detach cable clamp 2 places 5 Disconnect USB cable and power cable then remove the screw 6 Detach stay Assy R 7 Remove eight screws silver and detach plate shield assembly by releasing con nector claws A Tool No 1 8 Remove screw and disconnect head cable Tool No 1 9 Remove seven screws silver disconnect all the cables and disassemble control PCB TBR 1 PCB Tool No 1 Claws A Connector Top cover ...

Page 93: ...the plate shield Assy See Subsection 5 2 5 4 1 through 3 2 Remove all the connectors and two screws silver and disassemble the print engine controller PCB Tool No 1 DCHEAT RELAY POWER OPTION HVOLT BELIDUP SCANNER CUIF HOP FSNS PE RFID SSNS DCID OPE POW FAN HSOL Print engine controller PCB ...

Page 94: ...ontrol panel Scanner Power Controller PCB Fuser motor PE cable SSNS cable Option DUP 2nd Paper feed solenoid Option 2ND cable Junction PCB High voltage power supply Low voltage power cable Belt IPUD motor Paper feed motor Low voltage fan Figure 4 2 7 1 Cable route diagram of print engine controller PCB Figure 4 2 7 2 Connection diagram of print engine controller PCB ...

Page 95: ...n 4 2 5 2 3 Remove the plate shield assembly and then the control PCB See Subsection 4 2 5 4 4 Remove the two screws and detach cover stay L stay guide L Assy 5 After unplugging the connector disconnect hooked RFID cable 6 Remove two E shaped retaining rings and two spring torsions and detach top cover Assy Tool No 7 Stay Guide L Assy Cover stay L ...

Page 96: ... 44158801TH Rev 2 96 4 2 5 7 Top cover 1 Detach the top cover assembly See Subsection 4 2 5 6 2 Detach the Holder post 3 Detach the Link A and Link B 4 Remove ten screws black and detach cable cover and top cover Tool No 1 ...

Page 97: ...pen the feeder unit 3 Detach the right side cover See Subsection 4 2 3 4 Remove the plate shield assembly See Subsection 4 2 5 5 2 5 After unplugging the connector of the control panel assembly free the hook 6 Remove four screws silver and detach control panel Assy Tool No 1 Top cover Feeder unit ...

Page 98: ... illustrated in Figure 2 and remove frame OP lever lock and spring compression 3 Release two claws B by forcing in the flat tipped screwdriver Tool No 3 and remove the cover assembly OP and spring torsion 4 Release two claws C of the cover assembly OP as shown in Figure 3 and remove Board PRP and cable Claws A Claws A Claws B Claws C Figure 3 Figure 1 Figure 2 ...

Page 99: ...ower supply and remove Guide Cable PowerLow by releasing the two claws 6 Remove two screws silver and four connectors CN1 CN2 CN3 and disassemble low voltage power supply Tool No 1 At the same time remove screw to disas semble AC inlet Assy 7 Release claw C and remove low voltage fan 8 Detach motor cover by releasing two claws D and claw E 9 Remove two screws black unplug the connector and disasse...

Page 100: ...N2 CN6 Short circuit plug for CN6 Claws E Claws D Claws C Notes CN6 Switching connector for AC input voltage setting Short circuit plug to be equipped for 100 V system Short circuit plug not to be equipped for 230 V system AC switch Fuser unit I F connector Low voltage power supply ...

Page 101: ...10 3 3 Unplug the connector of the belt thermistor remove two spring torsions and disas semble cover driver by freeing the four claws with the flat tipped screwdriver Tool No 3 4 Remove screws silver and unplug the six connectors to disassemble Board PRY Tool No 1 5 Remove two screws silver and disassemble color register Assy Tool No 1 6 Remove three screws silver and free cable of the fuser I F c...

Page 102: ... motor To print engine controller PCB Color registration sensor Heater AC Black white Heater thermistor F cut Black white PU I F connector Driver junction PCB PRY PCB Exit sensor Density sensor Fuser unit I F connector Left color registration sensor PCB PRC PCB Right color registration sensor PCB PRC PCB Figure 4 2 5 11 1 Board PRY Cable Route Diagram Figure 4 2 5 11 2 Board PRY Connection Diagram...

Page 103: ... motor Tool No 1 3 Detach rear cover See Subsection 4 2 5 2 4 Unplug the connector and remove Fan Fuser by turning it clockwise 5 Free the connector and two claws A and remove cover open switch 6 Remove screws silver and seven claws B unplug the two connectors and disassem ble high voltage power supply Air CN4 CN2 CN3 CN1 TR K TR M FAN Fuser TR Y TR C High voltage power supply Cover open switch Be...

Page 104: ... 104 4 2 5 13 MPT Assy 1 Open MPT Assy 2 Release the two stoppers by opening the two arms of MPT Assy toward the outside pull the assembly in the direction of the arrow to free the two fulcrums and detach MPT Assy Stoppers 2 Arms Fulcrums 2 ...

Page 105: ...sassemble cover sensor by freeing the claw A 6 Unplug the connector and disassemble Board RSF 7 Remove MPT Assy See Subsection 4 2 5 13 8 Detach lever by turning it until its claw is freed Tool No 3 9 Remove two screws black and detach stay L Tool No 1 10 Remove four screws black free two claws B on the front side and disassemble feed Assy Tool No 1 11 Detach two lock shafts and two springs and di...

Page 106: ... tray 7 Detach the Fan Fuser See Subsection 4 2 5 13 8 Remove gear by releasing the two latches and remove gear by releasing the latch Then remove shaft by releasing the latch of gear 9 Remove two screws silver and disassemble side plate R Assy Tool No 1 10 Remove ten screws silver and plate outer and detach four gears idle ID gear three color gear and spring of the solenoid 11 Release the two lat...

Page 107: ...158801TH Rev 2 107 Align the motor and connector in position to the arrow Install aligninig the two position cut as mark figure Lift up motor Install aligninig the two position cut as mark figure View A View A 4 Lever Solenoid ...

Page 108: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 108 4 2 5 16 Feed Roller 1 Remove the cassette 2 Release the latch and remove feed roller Latch ...

Page 109: ...ject Sensor 1 Remove the eject Assy See Subsection 4 2 5 11 2 Free the two claws and divide the Assy between guide into lower and guide eject up per 3 Remove gear idle eject and disassemble shaft Assy eject FU Gear Eject and shaft Assy eject FD 4 Remove lever eject sensor and eject sensor Claws ...

Page 110: ...IDENTIAL 44158801TH Rev 2 110 4 2 5 18 Fuser Unit 1 Open the scanner 2 Open the top cover 3 Lift up the lock levers 2 blue of the fuser unit in the direction of the arrow and remove fuser unit Blue Top cover Scanner ...

Page 111: ... Belt Unit 1 Open the scanner 2 Open the top cover 3 Remove ID unit 4 Turn the lock levers 2 blue of belt unit in the direction of the arrow and hold belt unit by the levers Blue to remove it Scanner Top cover Lock lever Blue Lock lever Blue Lever Blue ...

Page 112: ...cated There is no need to lubricate in the midst of a disassembling job However if lubricating oil has been wiped off supply the specified oil Lubricating work 1 Symbols and names of oils EM 30L MOLYKOTE EM 30L HP 300 MOLYKOTE HP 300 PM Pan Motor Oil 10W 40 or ZOA 10W 30 2 Boundary samples of grease Class Amount of grease cc W mm Sample S A B C D E F 0 0005 0 003 0 005 0 01 0 03 0 05 0 1 1 24 2 25...

Page 113: ...ion EM 30L Class C Gear washers EM 30L Class C Side faces of shaft groove section EM 30L Class C Tooth flanks and end faces EM 30L Class C Latch claws Hatched parts EM 30L Class C Post EM 30L Class A Post EM 30L Class A Both sides EM 30L Class A Bearing EM 30L Class A Bearing EM 30L Class A EM 30L Class C EM 30L Class C EM 30L Class A EM 30L Class A EM 30L Class A ...

Page 114: ...49701 Guide Assy Cassette L 43294901 Guide Assy Cassette R EM 30L Class C Guide Casette L Apply a normal amount of Molycoat EM 30L to the hatched portions EM 30L Class C Guide Casette R Apply a normal amount of Molycoat EM 30L to the hatched areas ...

Page 115: ...5 43073201 Gear Assy HP 1 43070501 Plate Ass Side R Holder Gear A EM 30L Class C Apply a normal amount of Molycoat EM 30L to the hatched areas EM 30L Class C Bracket Inner Caulking Apply a normal amount of Molycoat EM 30L to the hatched areas ...

Page 116: ...Gear LiftUp Z21Z34 Gear LiftUp Z21Z34 Gear Idle Z44 Motor DC FC 45M EM 30L Class C EM 30L Class C Apply a normal amount of Molycoat EM 30L to the hatched areas Apply a normal amount of Molycoat EM 30L to the hatched areas Grease prohibition to post Grease prohibition to gear Apply a large around of MOLYKOTE EM 30L to all gear teeth Do not apply grease here Gear Idle Exit Z32 2 43070501 Plate Ass S...

Page 117: ...56 Plate Side R Caulking Apply MOLYKOTE EM 30L in a small quantity to the hatched parts Apply MOLYKOTE EM 30L in a normal quantity to the gear tooth tip Apply MOLYKOTE EM 30L in a small quantity to the hatched parts Apply a small amount MOLYKOTE EM 30L to the hatched areas Apply MOLYKOTE EM 30L in a normal quantity to the hatched parts Apply a normal amount MOLYKOTE EM 30L to all gear teeth Apply ...

Page 118: ... 30L Class A EM 30L Class A EM 30L Class C Apply MOLYKOTE EM 30L in a normal quantity to the gear tooth tips Apply MOLYKOTE EM 30L in a small quantity to the hatched part Apply MOLYKOTE EM 30L in a small quantity to the hatched part Apply MOLYKOTE EM 30L in a small quantity to the hatched parts EM 30L ClassB Apply a small amount MOLYKOTE EM 30L to the hatched areas ...

Page 119: ...r Assy Regist L Holder Regist L EM 30L Class C Apply MOLYKOTE EM 30L in a normal quantity to the hatched parts parts having the rotation shafts inserted Holder Regist R EM 30L Class C Apply MOLYKOTE EM 30L in a normal quantity to the hatched parts parts having the rotation shafts inserted ...

Page 120: ... not apply grease to the boss Do not apply grease to the gears Assemble after applying MOLYKOTE EM 30L to the hatched parts in the illustration below both right and left Fulcrums of rotation and side parts Class C Grease must not seep out to the paper paths Class C Apply HP 300 normal amount to hatched area 43122601 Fuser Assy 43070401 Cassette Assy ...

Page 121: ...and flanges 6 points Grease must not stick to the paper paths Apply MOLYKOTE EM 30L in a normal quantity to the bearings 2 points Apply MOLYKOTE EM 30L in a normal quantity to the post surfaces parts having the shaft inserted Detail of part X Detail of part Y Grease must not stick to the hatched parts which compose the paper path Apply MOLYKOTE EM 30L in a normal quantity to the shaft surfaces 6 p...

Page 122: ...Assy Base Cassette Assy PM Class C Apply PM in a small quantity to the hatched part 1 Applying method Wipe the part with a cloth slightly impregnated with PM 2 After applying PM insert and pull out the cassette several times to ensure that no noise is emitted ...

Page 123: ...EM 30L Class C EM 30L Class C EM 30L Class C Apply MOLYKOTE EM 30L in a normal quantity to the tips of the terminals 4 points Applied range of grease 4 points Apply MOLYKOTE EM 30L in a normal quantity to the post Apply MOLYKOTE EM 30L in a normal quantity to the gear tooth flanks Apply MOLYKOTE EM 30L in a normal quantity to the end face ...

Page 124: ...01 Printer Unit Plate Ass Side R Spring Torsion L EM 30L Class C 2 places At both Sides Spring Torsion R Apply MOLYKOTE EM 30L in a normal quantity to the hatched parts Apply PM to the slot parts of the solid coiling of this torsion spring using a brush ...

Page 125: ...Bearing TR Belt 4 points Apply MOLYKOTE EM 30L in a normal quantity to the bearings both sides Enlarged view Enlarged view Apply MOLYKOTE EM 30L in a normal quantity to the bearings both sides Apply MOLYKOTE EM 30L in a small quantity to the inside of Bearing TR Belt 4 points Apply MOLYKOTE EM 30L in a normal quantity to the sliding face clearance between Gear Drive Z36 and Gearing GSB both sides ...

Page 126: ...Sensor Assy Color Regist Plate Sensor C Regist Cover Sensor C Regist Shaft Cover Sensor EM 30L Class A Apply MOLYKOTE EM 30L in a small quantity to the hatched parts At both Sides 8 points MOLYKOTE must not stick to the surfaces of Cover Sensor C Regist ...

Page 127: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 127 43081301 Roller Assy Idle FD 1 2 Disassembled view Range in which grease must not stick ...

Page 128: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 128 1 2 3 Grease applying method Range in which grease must not stick 43301601 Roller Assy BIAS FU C ...

Page 129: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 129 Apply a normal amount of MOLYKOTE EM 30L to post hatching portions Holder Post Grease prohibition to post ClassA 43585301PA Cover Assy Top ...

Page 130: ... to hatching portions Class B Apply a normal amount of MOLYKOTE EM 30L to post Class A Apply a normal amount of MOLYKOTE EM 30L to post Class A Apply a normal amount of MOLYKOTE EM 30L to post Class B Apply a normal amount of MOLYKOTE EM 30L to hatching portions Class B 43613901PA Stay Guide R Assy 735MFP 43613801PA Stay Guide L Assy 735MFP ...

Page 131: ...or this reason to prevent the use s information from leaking be sure to delete all the e mail addresses and server profiles by using the OKI MFP network setup tool before removing a used main board each time In addition the OKI MFP network setup tool is capable of exporting importing the data stored in a main board to from a PC Export and import of data before and after a main board replace ment r...

Page 132: ...ta CONFIDENTIAL 44158801TH Rev 2 132 Enter the password and click Login Select all e mail addresses in the list and then select Tools and Export Specify the location to save type the file name and click Save ...

Page 133: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 133 Select Address Book and Delete Select Yes Look in the operation panel of MC560 to make sure that the address book has become empty ...

Page 134: ...L 44158801TH Rev 2 134 4 4 1 2 Steps of importing the exported data Run the OKI MFP network setup tool Select the relevant device icon and click the Address Book Edit icon in the toolbar Enter the password and click Login ...

Page 135: ... and File Select the data file saved by step of 4 4 1 1 and click Open Select all e mail addresses that you want them imported to the new main board and click OK Look in the operation panel of MC560 to make sure that the data has been imported to theaddress book ...

Page 136: ... 2 136 4 4 2 Deleting Server Profiles 4 4 2 1 Steps of exporting and deleting data Run the OKIMFP network setup tool Select the relevant device icon and click the Scan To Profile Edit icon in the toolbar Enter the password and click Login ...

Page 137: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 137 Select all profiles in the list and then select Tool and Export Specify the location to save type the file name and click Save ...

Page 138: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 138 Select Yes Look in the operation panel of MC560 to make sure that the FTP address book has been empty Select Profiles and Delete ...

Page 139: ... 44158801TH Rev 2 139 4 4 2 2 Steps of importing the exported data Run the OKIMFP network setup tool Select the relevant device icon and click the Scan To Profile Edit icon in the toolbar Enter the password and click Login ...

Page 140: ...nd File Select the data file saved by step of 4 4 2 1 and click Open Select all e mail addresses that you want them imported to the new main board and click OK Look in the operation panel of MC560 to make sure that the data has been imported to the FTP address book ...

Page 141: ...ly available in copy mode and also when Variable is selected The scaling is selectable from 25 up to 400 3 One touch buttons This button makes it possible to send a facsimile with a touch of a button 4 Density button This is to select the density level 5 Numeric buttons These are used to enter the number of copies or E mail addresses 6 Copy mode button This button is used to switch the mode of the...

Page 142: ...tton to display the existing phone numbers for the fax functions in Fax mode 13 FTP Address button This is to display the existing FTP addresses for the Send functions This button is only available in Send mode A user can choose destination from FTP addresses displayed and execute the Send functions 14 Additional settings button This button is used to change settings of copy mode Send mode and Fax...

Page 143: ...Speed is selected to copy 11 Fine Lights up when Fine is selected to copy 12 Density The center LED of five LED lamps provided lights up usually Another LED lights up corresponding to the setting selected by pressing the Density button 13 Power Lights up when the power is turned on and is ready for operation 14 Alarm Lights up when an error has occurred 15 Power Save Lights up in power save mode 2...

Page 144: ...FIDENTIAL 5 1 3 Control Panel Part A Copy Area Scaling Area Used to reduce document down to 25 or enlarge it up to 400 1 Increase scaling in 1 increment up to 400 2 Decrease scaling in 1 Decrement down to 25 1 2 3 Part A Part B Part C ...

Page 145: ...ngs will return to default value Used to move the cursor up down left right in the LCD The up down keys can be used to switch the indication of the function The left key can be used to return to the upper level of the setting The right key can be used to go to the lower level of the setting Used to select and confirm current selections for the settings Used to cancel selections and go back to uppe...

Page 146: ...er setting to factory default value Used to go to sleep mode immediately A continuous press is invalid Power LED indicates power on and ready status Alarm LED indicates error status Sleep LED indicates power saving status Used to send or copy the document s in black and white Used to send or copy the document s in colors Used to stop every operation LCD indication shifts to stand by screen of each...

Page 147: ... 1st Line Value 2nd Line DF Function OKIUSER OKIUSER ODA OEL APS JP1 JPOEM1 OEMA OEML Used to set the destination JPOEM1 Japan OEM OEMA Overseas OEM for A4 default OEML Overseas OEM for Letter default When the menu is dismissed the printer is automatically rebooted Default is OEL MAINTENANCE MENU HDD FORMAT EXECUTE Initializes the HDD When this item is executed the menu is dismissed and initializa...

Page 148: ...e to select either to display or not to display PRT ID CHK PATN and ENG STATUS IPRINT under USER MENU PRINT INFORMATION category If this item is set to DISABLE PRT ID CHK PATN and ENG STATUS PRINT will not be displayed at all When the menu is dismissed after changing the setting the printer is restarted PAGE CNT PRINT PAGE CNT PRINT ENABLE DISABLE Setting is made here to select either to display o...

Page 149: ...age for each destination The PDL language disabled in this menu will no longer be displayed in USER MENU SYS CONFIG MENU PERSONALITY If print data in the PDL language set to DISABLE is received the printer displays INVALID DATA and discards the received data HP GL 2 is an item now under development If IBM PPR III XL and EPSON FX are set to ENABLE on a printer for domestic market its operation is n...

Page 150: ...1FU01 Rev5 or later Japanese 42678801FU02 Rev5 or later English 2 The maintenance utility programs are indicated below The programs can be downloaded from the FTP server for manuals Window Person in charge of manuals can be accessed Applicable Operating System File Name Part Number Win9xMe Japanese English version MuWin_Win9x zip 42678801FW01 Rev 5 or later WinNT 2000 XP Japanese English version M...

Page 151: ...g mode by this function Section 2 4 1 1 2 2 Section 2 4 1 1 6 4 Subsect 6 3 2 10 4 Replacement of CU TBR PCB Rewrite of the EEPROM set values of the CU PCB Adjustment purpose The EEPROM data is rewritten to another CU PCB in the event that the current CU PCB needs to be replaced due to maintenance replacement Subsect 2 4 1 1 3 Invalid operation 5 Serial Number information setup Selection of the pr...

Page 152: ... 1 Subsect 6 1 ENG STATUS PRINT 19 Check of Menu Settings Displaying each menu setting value specified in the printer CU Section 2 4 1 3 2 Menu Map Printing See User s manual 20 Check of printer information Verification of the Mac address and versions of various F Ws of the printer Section 2 4 1 3 3 Menu Map Printing See User s manual 21 Check of mounted CPU memory values Verification of the infor...

Page 153: ...Section No corresponds to the Maintenance manual 28 Counter indication Verification of the counters for consumable parts continuance of consumable parts and waste toner Subsect 2 4 1 5 7 Subsect 6 3 2 8 Subsect 6 3 2 9 29 Local parameter setup Verification of the switching between Factory mode and Shipping mode and the state of Fuse Subsect 2 4 1 5 8 Subsect 6 3 2 10 30 Engine parameter setting Ve...

Page 154: ...ure variation With faded images change the value With scattering or snowing images in print output of high print density decrement the value With faded images in print output of high print density increment the value PAPER COLOR SET 0 1 2 2 1 Corrects print nonuniformity due to temperature variation With faded images change the value With scattering or snowing images in print output of high print ...

Page 155: ... is displayed Then select ENGINE DIAG MODE and press ENTER Not pressed LEVEL0 engine status indication LEVEL1 ENGINE DIAG MODE XX XX Engine status indication SWITCH SCAN Heater temperature MOTOR CLUTCH TEST Environmental temperature humidity indication TEST PRINT Indication of each voltage TR CH DB SB during printing REG ADJUST TEST Toner sensor DENS ADJ TEST RFID internal noise monitoring Error d...

Page 156: ...ation MENU Error code indication etc Charge CH voltage Supply SB voltage Development DB voltage Environmental level Noise detection count indication Toner K error Noise detection count indication Toner Y error Noise detection count indication Toner M error Noise detection count indication Toner C error 1 A color is changed pressing the CANCEL key while it is indicated 1 Switchover of menu items Th...

Page 157: ... R DELTA Y 04 CRSE ADJ C X DELTA Y 07 FINE ADJ Y Y L DELTA M 01 FINE ADJ Y Y L DELTA M 04 FINE ADJ Y Y R DELTA M 07 FINE ADJ Y Y R DELTA C 01 FINE ADJ Y X L DELTA C 04 FINE ADJ Y X R DELTA C 07 FINE ADJ M Y L DENS K FINE ADJ M Y L DENS Y FINE ADJ M Y R DENS M FINE ADJ M Y R DENS C FINE ADJ M X L BEFORE STD H FINE ADJ M X R AFTER STD H FINE ADJ C Y L FINE ADJ C Y L FINE ADJ C Y R FINE ADJ C Y R FIN...

Page 158: ...drift correction mechanism No 25 Not operable 5 Density correction test DENS ADJ TEST Judgment of good bad density correction mechanism No 26 Not operable 6 Indication of consumable part counter CONSUMABLE STATUS Indication of consumed state of consumables No 29 Not operable 7 Indication of consumable part continuance counter PRINTER STATUS Indication of lifetime consumed state of consumables No 2...

Page 159: ...e inlet sensors and switches 1 Activate the self diagnostic mode Level 1 press and hold down the MENU or MENU key until SWITCH SCAN appears in the upper line of the display section and then press the ENTER key The MENU key increments a test item and the MENU key decrements a test item 2 Press and hold down the MENU or MENU key until the item corresponding to the unit of Table 5 3 now to be tested ...

Page 160: ...pensation Exit sensor Duplex print inlet sensor Duplex print bottom sensor Duplex print cover open sensor Duplex print rear sensor Duplex print front sensor 1st tray sensor ID Up Down sensor Fuser unit thermistor Lower Belt thermistor Color registration sensor L Color registration sensor R Density sensor Cover open SW Write sensor Inlet sensor 2 Inlet sensor 1 Temperature humidity sensor Tray 2 in...

Page 161: ...ter Thermister AD value H Lower Center Thermister AD value H Ambient Temp Thermister Frame Temp AD value H 6 HUM_TEMP_DEN Hum Sns AD value H Temperture Sns AD value H DensityK Sns AD value H DensityYMC Sns AD value H 7 BELT_T Belt Thermister AD value H 8 ID UP DOWN ID UpDown Sns H Down L Up 9 RFID COLOR L 2 10 F RL SL BL DT DC 1 11 T1 PE_PNE_CVO 1st Paper End Sns 12 T1 CASETTE SIZE 1 13 T2 PE_PNE_...

Page 162: ...me to start blinking and the corresponding unit is driven for ten seconds See Figure 6 2 Note After the unit has been driven for ten seconds the status of Item 2 above is restored The unit is driven again when the corresponding switch is pressed again The clutch solenoid repeats ON OFF operations in a normal printing drive Clutches that cannot be driven individually due to their structural reason ...

Page 163: ...ing solenoid driven simultaneously Front motor Tray 1 hopping motor rotates in reverse Color registration Registration shutter Fuser unit motor rotates in reverse Duplex print solenoid EXIT Duplex print motor Duplex print clutch Tray 2 motor To be driven with Cassette 2 removed Tray 2 clutch ID UP DOWN In closed state of TOP FRONT cover LV FAN TEST FUSER FAN TEST ID motor ID Up Down motor Fuser mo...

Page 164: ...ue in the lower line Pressing the MENU key increments the set value and pressing the MENU key decrements it the set value finally displayed will be applied Pressing the BACK key defines the value and restores Item 2 Repeat Item 3 as needed Indication Set value Function PRINT EXECUTE Pressing the ENTER key initiates print and pressing the CANCEL key ends the print Page by page TEST PATTERN 0 0 Blan...

Page 165: ...Detail PAPER END SELECTED TRAY The tray is out of paper DUPLEX UNIT IS NOT INSTALLED A duplex unit is not installed SELECTED TRAY IS NOT INSTALLED The selected tray is not installed REMOVE PAPER OUT OF DUPLEX An internal error of the duplex unit occurred Print Patterns Cannot be used for checking print quality Patterns 0 and 8 to 15 Blank sheet print Pattern 1 Pattern 2 Notes PAGE setup After shif...

Page 166: ... available among the local print functions is conducted with 100 of each color offset will take place To prevent this offset it will be necessary to make the print setup of each color as specified in 3 of Subsection 6 3 2 5 and to limit the colors to be printed simultaneously to two or less when conducting the solid print No 7 ...

Page 167: ... switches over the indication YTR MTR CTR and KTR denote the transfer voltage set values of the respective colors Unit KV Pressing the MENU key switches over the indication KR BLACK transfer roller resistance value Unit uA YR YELLOW transfer roller resistance value Unit uA MR MAGENTA transfer roller resistance value Unit uA CR CYAN transfer roller resistance value Unit uA Pressing the MENU key swi...

Page 168: ...er voltage parameter VTR1 table ID No Unit HEX TR2 Transfer voltage parameter VTR2 table ID No Unit HEX Pressing the MENU key switches over the indication TROFF Transfer OFF voltage setup table ID No Unit HEX BELT Belt temperature Unit C xxx AD value of belt thermistor reading Unit HEX 5 Repeat Items 2 to 4 as needed 6 Press the CANCEL key to terminate the test Status of Item 1 restored Pressing t...

Page 169: ...llowing message to appear Press and hold down the MENU key or MENU key until the intended item is displayed 3 Pressing the ENTER key executes the test of the item currently displayed on the panel REG ADJ RESULT is executed Color registration adjustment test is conducted READY light blinking When the test ends the test result OK or error name appears in the upper line of the display section and RES...

Page 170: ...n result This test is executed also to judge whether the Print density adjustment mechanism is normal or abnormal 1 Activate the self diagnostic Level 1 mode and press and hold down the MENU key or MENU key until the following message appears 2 Pressing the ENTER key causes the following message to appear Press and hold down the MENU key or MENU key until the intended item is displayed 3 Pressing ...

Page 171: ... increments the test result sequentially in the display Pressing the MENU key decrements the test result sequentially in the display Pressing the BACK key restores the status of Item 2 Pressing the CANCEL key while the test is under way aborts the test READY light comes on and restores the status of Item 2 4 Repeat Item 3 as needed 5 Press the BACK key to terminate the test Status of Item 1 restor...

Page 172: ...mages C ID UNIT IMAGES DEC Images FUSER UNIT PRINTS DEC Prints The number of sheets after a new FUSER unit was attached TR BELT UNIT IMAGES DEC Images The number of sheets after a new BELT unit was attached K TONER FULL DEC The number of use of each color TONER Y TONER FULL DEC M TONER FULL DEC C TONER FULL DEC M WASTE TNR CNT TIMES DEC Times The number of disposal TONER count Disposal TONER becom...

Page 173: ...f sheets of each color Y IMPRESSIONS IMAGES DEC Images M IMPRESSIONS IMAGES DEC Images C IMPRESSIONS IMAGES DEC Images TOTAL SHEET CNT COUNTS DEC Prints The indication of the total printing number of sheets 6 3 2 10 Factory Shipping switching This self diagnosis is practiced to switch the PU PRF PCB between the Factory mode and the Shipping mode 1 Activate the self diagnostic Level 1 mode and pres...

Page 174: ...bled mode SHIPPING MODE For canceling the Factory Work mode and enabling the fuse cut function FUSE INTACT Note is either INTACT or BLOWN BELT UNIT For checking the FUSE status of the transfer belt unit FUSE UNIT For checking the FUSE status of the fuser unit K ID UNIT For checking the FUSE status of the K ID unit Y ID UNIT For checking the FUSE status of the Y ID unit M ID UNIT For checking the F...

Page 175: ...g the stop of error issuance based on color drift detection value DISABLE Does not stop DRUM OVER LIFE STOP Does not extend life For enabling disabling extending the drum life CONTINUANCE Extends life Hatched part Denotes the default 6 3 2 12 Indication of LED head serial number This self diagnosis is practiced to check whether a downloaded LED head data matches the serial number of the actual LED...

Page 176: ...eletion is not conducted unless an explicit specification is implemented in PJL command The PJL command which eliminates a flash memory is secret to users Therefore this status does not occur in a user environment Initializing FLASH CHECK Off Off Displays that the content of Flash memory is being checked It is displayed it when Resident Option Flash memory not fomented are detected or Format Flash...

Page 177: ... MOMENT DATA WRITING Off Blink Displays that a program data to update is being written Initializing POWER OFF ON DATA WRITTEN OK Off Off Displays that a program data to update has been written Initializing CHECK DATA DATA WRITE ERROR DL CODE Off On Displays that an error takes place while a program data to update is being written DLCODE 1 Memory alloc Error 2 Download File Error 3 Device Free spac...

Page 178: ...mal PRINT FONT Varies Varies Printing Font Lists Normal PRINT MENU MAP Varies Varies Printing Menu Maps Normal PRINT FILE LIST Varies Varies Printing File Lists Normal PRINT ERROR LOG Varies Varies Printing Error Logs Normal PRINT NETWORK CONFIG Varies Varies It is shown that a network setup is printing If Print Summary Print Information of each slot are chosen by menu Print Information Network pr...

Page 179: ... while due to high temperature of the drum or the printer is in a wait state to cope with heat at the time of switching narrow paper to wide paper Normal POWER SAVE Varies Varies A printer is in power save mode Displayed in a combination of other message in the first line LCD back light extincts in the energy saving mode and blinks after that mode If the power is on during the energy saving mode i...

Page 180: ...ssible to operate untill TONER EMPTY by pressing ONLINE switch Moreover when set as NearLifeLED Disable Attention LED is switched off COLOR Y M C K Warning COLOR WASTE TONER FULL REPLACE TONER Varies On This warning is displayed at Cover Open Close or Power OFF ON after a waste toner full error Priority 321 8 occurs Not occur for Black Displayed in a combination of other message in the first line ...

Page 181: ...eover when set as NearLifeLED Disable Attention LED is switched off Warning FUSER LIFE Varies On Notifies the life of the fuser unit warning Displayed in a combination of other message in the first line Warning only No Life error This appears when the cover was opened and closed just after the fuser life error occurred Also this occurred instead of the fuser life error if the FUSER LIFE PRINT CONT...

Page 182: ...ATION ERROR Varies Varies Density Adjustment Color Calibration Error Error that does not occur at user level Displayed only in Factory Mode PU firmware does not notify this warning to CU firmware at the time of Shipping Mode Therefore this status does not occur in a user environment Warning DENSITY COLOR SENSOR ER ROR Varies Varies Density Adjustment Color Sensor Error Error that does not occur at...

Page 183: ...ore this status does not occur in a user environment Warning REGISTRATION ERROR n Varies On When a color registration error is detected with coarse adjustment or with the main scan line adjustment PU firmware does not notify this warning to CU firmware at the time of Shipping Mode Therefore this status does not occur in a user environment n 2 Yellow 3 Magenta 4 Cyan 5 Warning REGISTRATION SENSOR E...

Page 184: ...SYSTEM does not exist Appears when JobAccounting is in operation without HDD Warning JOB LOG DISK FULL Varies On Indicates that the free space of the storage device is too small to execute PRINT STATISTICS SYSTEM Warning INVALID ID JOB REJECTED Varies On Notifies users that jobs have been cancelled because they are not permitted for printing Related to JobAccount Stays displayed until the ON LINE ...

Page 185: ...DELETED 22 NO BLOCK DEVICE 23 BAD SEEK 24 NTERNAL ERROR 25 WRITE ONLY Warning PU FLASH ERROR Varies Varies PU flush error Error occurs during the alteration of PU farm or it failed in the alteration in PU flush of such as LED Head information is below PU PU SUB CPU TRAY2 DUPLEX Warning PRESS ONLINE SW INVALID SECURE DATA Varies Varies Indicates that a job has been deleted because corruption of dat...

Page 186: ...IZE The unit of paper size in Custom The unit specified for MPTray menu setting is used if no unit is specified by the driver When the driver specifies a unit the unit is used for display Paper size displays in Custom mode width x length unit ex 210x297mm 8 5x11 0inch The unit of paper size in Custom The unit specified for MPTray menu setting is used if no unit is specified by the driver When the ...

Page 187: ...NTER key 6 3 4 Functions of keys when depressed at power on The different keys provide the following functions when the power is turned on to the printer The following keys turn effective when pressed and held down until RAM CHECK is dis played in the upper line of the LCD and three to four asterisks in the lower line 1 MENU key MENU key ENTER key These keys start the printer in the CU program upd...

Page 188: ...urrently issued the error is also displayed in the Forced ONLINE mode 1 When turning on the printer press and hold down the BACK MENU ENTER keys until STATUS MODE is displayed on the operator panel 2 Thereafter the ONLINE indication will appear if the printer is in normal condition If the printer has an error it will be displayed However the printer is in ONLINE status internally and therefore rea...

Page 189: ...m the maintenance utility In the case of the OEL destination the PU Serial Number is output as a Lot Number in the Lot Number field in the bottom line of the Menu Map header section after the configuration at the UK Plant See 1 2 of Subsection 6 4 2 2 Switching to Shipping mode When the engine control PCB has been replaced with a new one the printer still is in the Factory Work mode Switch it to t...

Page 190: ...nted pages since the installation of a new fuser unit converted into a number of A4 size sheets Belt unit Belt unit life count Number of printed pages since the installation of a new belt unit converted into a number of A4 size sheets ID unit Black ID unit Yellow ID unit Magenta ID unit Cyan Respective life counts of image drum units Number of revolutions since the installation of a new ID unit co...

Page 191: ...nd the IC socket and take out the EEPROM seeing to it that the leads of the EEPROM are not bent 3 Install the EEPROM in the new PCB In this operation make sure that the silk print of the EEPROM and that of the PCB match in the same direction 4 Remove the MAC address sticker label of the old PCB and paste it to the new PCB EEPROM MAC address label 6 4 2 2 Setup of CU Serial Number The printer has a...

Page 192: ...t setting is OEL Note This setting is stored on the EEPROM of the SP1 TBH PCB 1 Setup on the operation panel Start the printer in the maintenance mode and set the destination Turn on the power with the MENU and MENU key held down Maintenance Menu will be displayed briefly which will change to OKIUSER Press the MENU key to select the destination setting OKIUSER and press the ENTER key OEL will appe...

Page 193: ...scanner with a network crossing cable It is unnecessary to connect them with a network crossing cable if they are already connected to the network in the LAN environment Enter the same subnet address of the IP address for the PC and the scanner Example IP address of the scanner 192 168 0 150 IP address of the PC 192 168 0 1 Install an OKI network setup tool on a PC Run the OKI network setup tool D...

Page 194: ...n of MC560 and then select Update Firmware from the Tools menu After the Firmware File Selection window appears proceed to the folder where firmware files spf are stored and select the relevant firmware file spf Click Open to start updating Note Do not turn off the power during update ...

Page 195: ...he Reset button for five seconds to reset the scanner to the factory default settings With this operation update completes When all the above is done print a menu map of the scanner or go to Menu Information Firmware Version in the scanner operation panel and make sure that the version of the irmware has been updated ...

Page 196: ...6 1 above The followings are the steps to update Directly connect a PC and the scanner with a network crossing cable It is unnecessary to connect them with a network crossing cable if they are already connected to the network in the LAN environment Turn off the scanner power hold down the numeric key 1 and turn on the scanner power The scanner is started in Loader mode The scanner LCD displays the...

Page 197: ...d and choose the relevant system firmware file bin Click the upload button to start updating Note Do not turn off the power during update The scanner reboots When the display of the scanner changes to the standby screen continue operation to update the firmware as described in section 7 5 1 Updating with the OKI MFP Network Setup Tool ...

Page 198: ... the interior and outside of the printer as needed using a waste cloth and small vacuum cleaner Note Be careful not to touch the image drum terminals LED lens array and LED head connectors 7 3 Cleaning of LED lens array If a vertical white band or white stripe partial print light print is observed in the print face clean the LED lens array Note To clean the LED lens array be sure to use a soft clo...

Page 199: ...urn OFF the power of the printer O I 2 Open the top cover by pressing the OPEN button Personal injuries may occur The fuser unit is extremely hot Do not touch it 3 Wipe lightly the four lens surfaces of the LED head with a soft cloth Note Do not use methyl alcohol paint thinner or any other solvent since they damage the LED head LED head 4 Close the top cover OPEN button ...

Page 200: ... Wipe the feed rollers large and feed rollers small using a piece of cloth impregnated with water and squeezed hard or the LED lens cleaner Note An LED lens cleaner is enclosed in an optional replacement toner cartridge Feed roller large Feed roller small 3 Wipe the pad of the paper cassette using a piece of cloth impregnated with water and squeezed hard Note Clean the Second Tray optional in the ...

Page 201: ... the OPEN button Personal injuries may occur The fuser unit is extremely hot Do not touch it OPEN button 3 Take out the image drum cartridges 1 Take out the four image drum cartridges and place them on a flat top table 2 After taking out the image drum cartridges cover them with a black sheet of paper Note The image drums green tubular parts are extremely vulnerable Use good caution in handling th...

Page 202: ...ol 1 Raise the fuser unit lock levers 2 blue in the direction of the arrow 2 Take out the fuser unit holding it by the handle Fuser unit locking lever blue Handle Fuser unit locking lever blue 5 Wipe the metal shaft using a soft cloth or tissue paper Shaft 6 Install the fuser unit back in place For details see Replacing the fuser unit in Setup Part of the User s Manual 7 Put the four image drum ca...

Page 203: ...ss is contaminated with ink toner particles or paper coatings In this case the MFP will have to be cleaned frequently to ensure the best performance Follow the cleaning procedure as below 1 Open the document cover 2 Dip a clean cloth with non corrosion solvent like alcohol purity above 99 5 3 Wipe the document cover and the document glass gently as shown the following figure Continue until the ent...

Page 204: ... rollers by moving the swab from side to side Rotate the rollers forward with your finger and repeat the above cleaning procedures until the rollers are clean Be careful not to snag or damage the pick springs 3 Wipe the pad in the direction from top to bottom Be careful not to hook the pick springs 4 Close the ADF unit Your machine is now ready to use Feeding Roller ADF Pad Pick Spring 7 6 3 Clean...

Page 205: ...ur nearest dealer and follow the procedure below to replace it Disassembling Procedure 1 Pull the Paper Jam Release button 2 Open the ADF front cover to the left 3 Press both sides of the ADF snap in pad module inwardly with your fingers to pull out the ADF snap in pad module Assembling Procedure 1 Open the Pad cover and remove the spare ADF Pad Be careful not to touch the rubbearea when removing ...

Page 206: ...Precautions when taking action on abnormal images 1 Do not bring your hand or any object in contact with the surface of the OPC drum 2 Do not expose the OPC drum to direct sun 3 Do not touch the fuser unit which can be very hot 4 Do not expose the image drums to light for over five minutes at the room temperature 8 4 Preparations for troubleshooting 1 Indications on the operator panel A fault stat...

Page 207: ...fter you have closed the tray and the lever lifted tttttt TrayName mmmmmm PaperName pppppp Medi aTypeName Error 661 Tray1 Error 662 Ttay2 Error 461 Tray1 Error 462 Ttay2 Paper size displays in Custom mode width x length unit ex 210x297MM 8 5x11 0INCH The unit of paper size in Custom The unit specified for MPTray menu setting is used if no unit is speci fied by the driver When the driver specifies ...

Page 208: ...e A user needs to press ONLINE key after changing the paper Error 460 DOWNLOAD MESSAGE PROCESSING Varies Varies Indicates that message data to be updated is being processed Error DOWNLOAD MESSAGE WRITING Varies Varies Indicates that message data to be updated is being written Error DOWNLOAD MESSAGE SUCCESS Varies Varies Indicates that message data to be updated has been written successfully Error ...

Page 209: ...mand to the engine PU The engine would clear this state after receiving that command This error is occurred when the MPTray is in the home position and the sensor PE SNS2 cannot detect papers Error 490 INSTALL PAPER CASSETTE ERRCODE TRAY1 OPEN Off Blink Indicates removal of the paper cassette of Tray 1 that is a paper path in attempting to print from Tray 2 Error 440 INSTALL PAPER CASSETTE ERRCODE...

Page 210: ...greater than that of the woven pattern A user must take measures such as increasing density of the wo ven pattern or decreasing density of the input image Displays a warning on the operation panel as wait ing for key press Does not print the job that is being processed The same operation as job reset Error 424 TRUST PAPER ERRCODE ERROR Off Blink The area specified for tampering verification is inc...

Page 211: ...nter recovers from the error after replacement of the toner cartridge with a toner cartridge for the printer Error 614 Y Error 615 M Error 616 C Error 617 K Error 614 615 616 617 REPLACE TONER ERRCODE INCOMPATIBLE COLOR TONER Off Blink Indicates the toner cartridge is not for use in the printer The printer recovers from the error after replacement of the toner cartridge with a toner cartridge for ...

Page 212: ...AM Off Blink Paper jam occurred during paper feeding from tray Error 391 Tray1 Error 392 Tray2 Error 391 392 OPEN FRONT COVER ERRCODE PAPER JAM Off Blink Jam has occurred in paper path Error 380 Feed Error 380 OPEN TOP COVER ERRCODE PAPER JAM Off Blink Jam has occurred in paper path Error 381 Transport Error 382 Exit Error 383 Duplex Entry Error 385 Around Fuser Unit Error 389 Printing Page Lost E...

Page 213: ...k Indicates waste toner full Warning status takes ef fect only once at Cover Open Close and the error occurs again when about 500 copies have been printed Error 356 CHECK TONER CARTRIDGE ERRCODE COLOR IMPROP ER LOCK LEVER POSITION Off Blink Shows that the toner cartridge lever has not been locked Error 544 Y Error 545 M Error 546 C Error 547 K Error 544 545 546 547 CHECK IMAGE DRUM ERRCODE COLOR D...

Page 214: ...ting the download data Error CHECK DATA DATA WRITE ERROR DLCODE Off On An error has happened while the printer is writing the download data DLCODE 1 Memory allocation error 2 Download file error 3 Device allocation error 4 No device space 5 File writing failure 6 CU F W mismatch Error POWER OFF ON ERRCODE NETWORK ERROR Off Blink A network error is occurring Error 300 REBOOTING CODE Off On Rebootin...

Page 215: ... Error is not available in national language Fatal nnn SERVICE CALL ERRCODE FATAL ERROR Off Blink A fatal error occurred For more information see Service Calls List Fatal Error is not available in national language Fatal nnn SERVICE CALL ERRCODE FATAL ERROR Off Blink A fatal error occurred specifies the detailed error cause Fatal Error is not available in national language Fatal 096 231 128 168 16...

Page 216: ...ror was detected On printers for domestic market only Yes Power OFF ON Replace TBR PCB Service call 030 Error CU RAM Check Error Does error display reappear Yes Power OFF ON Replace TBR PCB Service call 031 Error CU Optional RAM Check Error Is RAM DIMM set properly Is error recovered by replacing RAM DIMM No Yes No Reset RAM DIMM Replace RAM DIMM Replace TBR PCB Service call 036 Error RAM Spec Err...

Page 217: ...cur Yes Power OFF ON Replace TBR PCB Power off on 070 Error PSE firmware fault detected Does error reoccur Yes Power OFF ON Replace TBR PCB Power off on 072 Error xx Engine I F Error I F error between PU CU Is CU assembly set properly Is error recovered by replacing TBR board No Yes No Set properly Replace TBR PCB Replace PU PCB PRF Power off on 073 Error xxxxxxxx Video Error A trouble was detecte...

Page 218: ...nnect properly Check improper connections for high voltage Replace high voltage power supply Service call 122 Error Low voltage power supply fan error Low voltage power supply temperature error Is fan in low voltage power supply unit operating Is fan connector connected properly No Yes No Yes Check connections for connector of fan Replace low voltage power supply Replace fan motor Replace low volt...

Page 219: ...er Does error reoccur No Yes Yes Reset belt unit Turn power ON again Check cable connections and replace PU PCB PRF Service call 155 Error Fuser unit fuse cannot be disconnected Is fuser unit set properly Does error reoccur No Yes Yes After cleaning for fuser connector reset Turn power ON again Check cable connections and replace PU PCB PRF Service call 160 Error 163 Error Error detected by toner ...

Page 220: ...182 Error Option unit I F error 181 Duplex Unit 182 Option Tray Does error reoccur Yes Turn power ON again After checking connection parts of connector replace option unit Power off on 190 Error System Memory Overflow Does error reoccur Yes Turn power ON again Add option RAM DIMM Service call 200 Error 202 Error PU Firmware download Error Error occurered while writing over the PU firmware Turn the...

Page 221: ...erase the encrypted file so that the HDD is restored to the original state as at the time of purchase ADMIN MENU HDD ERASE Service call 251 Error Secure Disk Erasing Error An error was detected during Disk ERASE Can the error indication be reproduced Yes Turn the power off and on again Replace the HDD Power off on 901 Error 902 Error Short or open in belt thermistor detected Is belt thermistor cab...

Page 222: ...oard SRAM error Does error reoccur Yes Turn on the printer again Replace the PU board PRF XXXXXXXXXXXXXXXX CRC CHECK NG A PU download data CRC check error After PU data PU firmware custom media data and LED head adjustment data downloading a CRC check error was detected Turn on the printer again and redownload the data during usual printer operation the downloading is not performed and the error d...

Page 223: ...t after turning on the power 242 5 2 Paper path jam occurs right after feeding paper 243 5 3 Paper path jam occurs in a path route 245 5 4 Paper path jam occurs right after reaching the fuser unit 246 6 Paper Exit Jam Error 382 247 6 1 Paper exit jam occurs right after turning on the power 247 6 2 Paper exit jam occurs right after feeding paper 248 6 3 Paper exit jam occurs in a path route 248 7 D...

Page 224: ... in DUPLEX printing 254 12 Print Speed is Slow Low Performance 255 12 1 Print speed decreases up to 2ppm 255 12 2 Print speed decreases 255 13 Option unit is not recognized 256 13 1 Duplex unit is not recognized 256 13 2 2nd Tray unit is not recognized 256 14 LED head is not recognized Error 131 132 133 134 257 14 1 Service Call 131 134 LED HEAD Missing 257 15 Toner cartridge is not recognized Err...

Page 225: ...breakage with a circuit tester Also check visually for peel off of the covering Replace the FFC with a normal one FFC interconnecting the PU PCB PRF PCB and the CU PCB Check to see if the 12pin FFC is properly plugged into the CUIF connector of the PU PCB PRF PCB Check similarly the CU PCB side also Replace the low voltage power supply 1 1 3 Confirm the power systems AC power supplied to the print...

Page 226: ...the 7 pin FFC is properly plugged into the OPE connector of the PU PCB PRF PCB Check to see if the 7 pin FFC is properly plugged into the CN connector of the operator panel PCB PRP PCB Check for any incomplete connection or skew insertion Redo the insertion of the cord properly FFC interconnecting the PU PCB PRF PCB and the operator panel PCB PRP PCB Check for wire breakage with a circuit tester A...

Page 227: ...ed following upgrading of the PU firmware version Verify the PU version by conducting Menu Print or using the maintenance function If the error recurs even after the power is turned on again conduct the checking of 1 3 1 and 1 3 2 1 4 An error message related to the operation panel is displayed Confirmation Items Confirmation Tasks Action at NG 1 4 1 Error messages Error messages Check the details...

Page 228: ...ttings of the printer in use Check the short circuit plug designed for switching of low voltage power supply setting CN5 Short circuit plug provided not provided 100 V system 230 V system Set the low voltage power setting to the proper values 3 3V 5V and 24V power supplied to the PU PCB PRF PCB Check the power through the POWER connector of the PU PCB PRF PCB 4 5 6 pin 24V 7 pin 5V 8 pin 0VL 1 2 3...

Page 229: ...on a trial basis use FUSE KEEP MODE of the System Maintenance Menu 2 2 3 Check for gear tooth skip Loading problem of consumables Operating state of motors Use the self diagnostic mode to check to see if the motors are operating normally Check in the presence and absence of a load If abnormal the motors will emit pup pup Replace the corresponding consumable To use a new consumable on a trial basis...

Page 230: ...ser unit in the self diagnostic mode If the unit is like new it necessarily emits some foul smell Check for foreign matter in fuser unit Check for any foreign matter trapped in the fuser unit such as a paper chip Remove the foreign matter 2 4 Slow starting time Confirmation Items Confirmation Tasks Action at NG 2 4 1 Check of fuser unit Halogen lamp Check the wattage of the halogen lamp installed ...

Page 231: ...x entry J8 EXIT DUP IN DUP R Jam release method 385 Around Fuser Unit J13 Fuser thermistor Jam release method 390 Feed error at front feeder J9 IN2 WR Jam release method 391 Tray1 J10 IN1 Jam release method 392 Tray2 J11 2nd IN Jam release method 400 Paper size error J12 IN1 Jam release method Diagram of jam location J7 382 EXIT J8 383 DUPLEX ENTRY J1 370 DUPLEX REVERSAL DUP IN SENSOR DUP B SENSOR...

Page 232: ...lly If that is the case opening and closing of the cover will clear the error If you see the rear edge of paper Front cover Paper If you see the top edge of paper Front cover Paper If you do not see the top edge of paper Front cover Paper Exit Part Code 382 Pull out the jammed paper from the exit slowly Note Even when paper is jammed in the delivery section pull out the paper to the inside of the ...

Page 233: ...t has cooled down a little and then remove the paper 1 Raise the lock levers 2 blue of the fuser unit in the direction of the arrows 2 Take out the fuser unit holding it by the handle and place it on a flat table 3 While pushing the lever Blue of the fuser unit in the direction of the arrow pull out the jammed paper always in the direction of the arrow forward Fuser unit locking lever blue Handle ...

Page 234: ...has been removed from the fuser unit section unfixed toner may still remain inside the fuser unit Therefore execute the Menu Map print Subsection 3 6 or print blank paper several times If the paper jam error is not cleared even after the jammed paper has been removed remove the other jammed paper by the procedure described below 1 Discharge static electricity by touching the screw by hand Handle F...

Page 235: ... parts are extremely vulnerable Use good caution in handling them Do not expose the image drum cartridges to direct sun or intense light over approximately 1500 luxes Even under the room lighting do not leave them exposed for five minutes or longer Image drum cartridge Black paper Top cover 4 Pull out the jammed paper slowly When the leading end of the paper is visible Pull out the paper slowly to...

Page 236: ...he jammed paper into the direction of the arrow and then pull it out slowly Fuser unit Paper When the trailing end of the paper is visible While pushing the lever of the fuser unit into the direction of the arrow pull out the jammed paper slowly Fuser unit lever Fuser unit 5 Put the image drum cartridges back in place ...

Page 237: ...er is not visible close the two sided print unit cover briefly and the paper will be unloaded automatically Note If the two sided print unit needs to be drawn out turn off the power of the printer Duplex unit cover JAM RELEASE METHOD Second tray unit section Optional Codes 391 392 1 Draw out the paper cassette of the second tray unit section and remove the jammed paper 2 After removing the paper o...

Page 238: ... signal levels vary as the sensor levers are actuated Replace the front sensor PCB RSF PCB Check the power supply of the front sensor PCB RSF PCB Check the 5 V power through the CN connector of the front sensor PCB RSF PCB Pin 5 5V power Pin 1 0VL Replace the connection cord 3 2 Paper feed jam occurs right after paper feeding starts 1st Tray Confirmation Items Confirmation Tasks Action at NG 3 2 1...

Page 239: ... motor 3 2 5 Check of operating state of solenoid Feed solenoid Conduct the Motor and Clutch Test of the self diagnostic mode and check to see if the feed solenoid operates normally Make this checking with the right side plate detached so that the solenoid is visible Replace the PU PCB PRF PCB or feed solenoid Feed solenoid Check to see if there is anything that interferes with the moving part of ...

Page 240: ...sensor lever with a normal one 4 1 3 Check of electrical parts Check the state of sensor signal detection Use the SWITCH SCAN function of the self diagnostic mode to check to see if the sensor signal is detected normally Replace the PU PCB PRF PCB front sensor PCB RSF PCB or the connection cord Check the output levels of inlet sensor 2 and WR sensor Check the following signals through the FSNS con...

Page 241: ...ed Replace the front unit 4 2 3 Check of the operating state of motors Feed motor Conduct the Motor and Clutch Test of the self diagnostic mode and check to see if the feed motor operates normally Exchange a PU board PRF PCB or paper feed motor Feed motor driver Unplug the HOP connector of the PU PCB PRF PCB and confirm the following on the connector side Several Mohms between pin 1 and FG Several...

Page 242: ...ce the sensor lever with a normal one 5 1 3 Check of electrical parts Check the state of sensor signal detection Use the SWITCH SCAN function of the self diagnostic mode to check to see if the sensor signal is detected normally Replace the PU PCB PRF PCB front sensor PCB RSF PCB or connection cord Check the output level of the WR sensor Check the following signal through the FSNS connector of the ...

Page 243: ...B PRF PCB if the feed motor belt motor ID up motor or ID motor is faulty Replace the feed motor belt motor or ID motor Replace the ID unit or belt unit To use a new consumable on a trial basis use FUSE KEEP MODE of the System Maintenance Menu Feed motor driver ID up motor driver and belt motor driver Unplug the HOP connector of the PU PCB PRF PCB and confirm the following on the connector side Sev...

Page 244: ...iting between pin 1 and FG Short circuiting between pin 2 and FG Short circuiting between pin 3 and FG Short circuiting between pin 4 and FG Unplug the BELTIDUP connector of the PU PCB PRF PCB and confirm the following on the cord side Short circuiting between pin 1 and FG Short circuiting between pin 2 and FG Short circuiting between pin 3 and FG Short circuiting between pin 4 and FG Short circui...

Page 245: ...SE KEEP MODE of the System Maintenance Menu Feed motor driver belt motor driver ID up motor driver Unplug the HOP connector of the PU PCB PRF PCB and confirm the following on the connector side Several M between pin 1 and FG Several M between pin 2 and FG Several M between pin 3 and FG Several M between pin 4 and FG Unplug the BELTIDUP connector of the PU PCB PRF PCB and confirm the following on t...

Page 246: ...w fuser unit on a trial basis use FUSE KEEP MODE of the System Maintenance Menu 5 4 2 Temperature control of rotating roller Heat roller detection temperature Check the detection temperature of the heat rollers in the self diagnostic mode Check to see if an abnormally low or high temperature is detected Replace the fuser unit or replace the junction PCB PRY PCB or PU PCB PRF PCB To use a new fuser...

Page 247: ...connection cord Check the output level of the EXIT sensor Check the following signal through the RELAY connector of the PU PCB PRF PCB Pin 9 EXIT sensor Confirm that the signal level varies as the sensor lever is actuated Replace the EXIT sensor Check the power of the junction PCB PRY PCB Check the 5 V power through the EXIT connector of the junction PCB PRY PCB Pin 1 5 V power Pin 3 0 VL Replace ...

Page 248: ...trates any abnormal shape or motion Replace the sensor lever with a normal one 6 2 3 Check of operating state of motor Fuser motor Conduct the Motor and Clutch Test of the self diagnostic mode and check to see if the fuser motor operates normally Make this checking in the presence and absence of a load Replace the PU PCB PRF PCB fuser motor or fuser unit To use a new fuser unit on a trial basis us...

Page 249: ...Replace the Duplex PCB V7Y PCB sensors or connection cord 7 2 Duplex print jam occurs in the Duplex entry Confirmation Items Confirmation Tasks Action at NG 7 2 1 Check of operating state of solenoid Duplex solenoid Conduct the Motor and Clutch Test of the self diagnostic mode and check the operating state of the Duplex solenoid Replace the V7Y PCB or solenoid Separator DUP Delivery DUP intake swi...

Page 250: ...place the duplex PCB V7Y PCB sensor or connection cord 7 3 2 Check of operating state of motor Duplex motor Check visually to see if the paper has started reversal motion from the slit of the rear cover If the reversal motion has not been started check to see if the planetary gear in the duplex unit is stiff Replace the planetary gear 7 4 Duplex print jam occurs in the Duplex input Confirmation It...

Page 251: ...t cover and check to see if multiple sheets are fed through If the error recurs even after the jammed paper was removed replace the reed of the tray in use Paper size Check to see if the paper size specified for printing matches the size of the paper loaded in the tray Change the specified paper size or the paper size in the tray Inlet sensor 1 Check to see if the sensor lever demonstrates any abn...

Page 252: ...k levers are placed with several gear teeth displaced Reassemble them correctly 9 1 3 Check of sensors Up down sensor lever integrated to the left link lever Check to see if the sensor levers demonstrate any abnormal shape or motion Replace the left link lever Up down sensor Conduct the Motor and Clutch Test of the self diagnostic mode and check to see if the sensor signals are detected normally B...

Page 253: ...l Ω to several tens of Ω Replace the fuser unit To use a new fuser unit on a trial basis use FUSE KEEP MODE of the System Maintenance Menu 10 2 2 Temperature rise of fuser unit Installed state of upper thermistor Check to see if the upper thermistor is installed away from its prescribed position causing the temperature to be measured low Detach the heater cover and check visually for warpage of th...

Page 254: ... at NG 11 2 1 Connection and laying of cord Connection and laying of Duplex fan cord Check to see if the connector is properly connected Check to see if the surplus portion of the cord is touching the blades of the fan Redo the insertion of the connector Correct the cord laying route Replace the fan 24V fuse F501 of duplex PCB V7Y PCB Check to see if the fuse F501 is blown out or not Replace the d...

Page 255: ...ee if the printer is located in such a small room that the environmental temperature gets unusually high or the cooling effect of the fans cannot be obtained Review the installation environment especially check to see if the intake port or delivery port of the fan is blocked 12 2 Print speed decreases Confirmation Items Confirmation Tasks Action at NG 12 2 1 Setting of Media Weight Media Weight sp...

Page 256: ...7Y PCB Check the signal delivered through the OPTLPN connector of the PU PCB PRF PCB Pin 6 TXD PU DUP Pin 4 RXD DUP PU Replace the PU PCB PRF PCB 13 2 2nd Tray unit is not recognized Confirmation Items Confirmation Tasks Action at NG 13 2 1 2nd tray PCB 2nd tray unit Check to see if the 2nd tray unit in use conforms to the MC560 specification A unit conforming to the C5800n C3200 C5540 C5510 C5450...

Page 257: ...of connections Connected state between CU PCB connector and head connector Check visually the connected state of the FFC Redo the connection properly Head FFC Unplug the FFC of the head and check for any wire breakage or peel off of the covering along the cord Replace the head FFC or CU PCB Check of Fuse conduction on CU board Check voltage is 5V between capacitor CCP1 See section 8 6 Replace F504...

Page 258: ... and toner cartridge TC from the device there is a window on the observers right from the device in a position across to the side of the TC In that window a toner sensor is located 3 Hold up a piece of white paper against a sensor in a place within 3mm from a sensor window 4 The operation panel displays L if a piece of paper has light reflection and it displays H if not 5 By holding up a piece of ...

Page 259: ... in the presence and absence of a load Replace the PU PCB PRF PCB or the ID motor 8 5 2 16 Fuse Cutout Error Error 150 155 16 1 Fuse cutout errors Confirmation Items Confirmation Tasks Action at NG 16 1 1 Check of connections FFC interconnecting the PU PCB PRF and the toner sensor PCB PRZ PCB Check for any incomplete insertion or skew insertion of the SSNS connector of the PU PCB PRF and the SSNS ...

Page 260: ...heck for a wire breakage with a circuit tester Check visually for peel off of the covering Replace the connector with a normal FFC 17 1 2 Environmental condition Heavy variation of environmental condition Check to see if the environmental condition has changed from a low temperature condition to a high temperature condition in a short time For example the printer was moved from storage in a cold r...

Page 261: ... 2 1 Background is dirty partly 263 2 2 Background is dirty totally 263 3 Blank Print Fig 8 2 C 264 3 1 Blank on the whole page 264 4 Vertical lines are printed 265 4 1 Thin vertical lines with color See Fig 8 2 D 265 4 2 Thin vertical lines without color See Fig 8 2 F 265 5 Cyclic Print Trouble Refer to Fig 8 2 E 265 5 1 Vertical cyclic print trouble 265 6 Color registration is wide 266 6 1 IN AD...

Page 262: ... right and left tension springs are properly installed Correct the installation properly 1 1 3 Print media Type of medium Check to see if the medium loaded in the printer is not something particularly thick Use the prescribed paper 1 1 4 High voltage terminal ID unit terminal Ensure visually that the high voltage terminal of the ID unit is duly in contact with the contact ASSY see Figure 8 3 Repla...

Page 263: ...nit Offset toner of fuser unit Check to see if the fuser unit has offset toner from the previous print job sticking Repeat idle printing by using waste medium until the offset toner is exhausted to the print medium Or replace the fuser unit To use a new fuser unit on a trial basis use FUSE KEEP MODE of the System Maintenance Menu 2 2 Background is dirty totally Confirmation Items Confirmation Task...

Page 264: ...ad that obstructs the light emission Correct the installed position of the LED head Connected state of LED head Check to see if the LED head is properly connected Replace the LED head Drum shaft Check to see if the drum shaft is so mounted that it properly touches the right and left side plates Replace the ID unit To use a new ID unit on a trial basis use FUSE KEEP MODE of the System Maintenance M...

Page 265: ...e if there is a burr in the paper running path before fuser that scratches unfixed toner Remove the burr 8 5 3 5 Cyclic Print Trouble Refer to Fig 8 2 E 5 1 Vertical cyclic print trouble Confirmation Items Confirmation Tasks Action at NG 5 1 1 Periodicity Image drum Check to see if the periodicity is 94 25 mm or not Replace the ID unit Development roller Check to see if the periodicity is 39 68 mm...

Page 266: ...toner Check to see if ORDER TONER or REPLACE TONER is displayed on the operator panel Replace the toner cartridge with a new one 6 1 3 Color registration sensor Dirty sensor Check to see if the sensor has toner or paper chips sticking Wipe off the dirt 6 1 4 Color registration sensor shutter Defects of the shutter operation Check the shutter operation in the self diagnostic mode Replace the shutte...

Page 267: ...h voltage PCB by opening the left cover and check to see if the terminal is abnormally installed Redo the installation of the terminal properly ID unit terminal Ensure visually that the high voltage terminal of the ID unit is properly in contact with the contact ASSY see Figure 7 3 Replace the ID unit high voltage PCB or modify the high voltage terminal To use a new ID unit on a trial basis use FU...

Page 268: ...following data is deleted There is no way to recover it Unprinted data inside the HDD Log data of JobAccount If JobAccount is active at the time 2 If the Flash is forcibly initialized the following data is deleted making it impossible to use the network NIC F W Web Page data Demonstration page data for OEM If the printer is for OEM The above NIC F W Mac address and Web Page data need to be written...

Page 269: ...s of network information Check the IP address SUB net mask and gateway address Check an IP address Subnet mask Gateway address printed on Network information Set an IP address Subnet mask and Gateway address correctly 4 Check to see if communication can be held through the network Check to see if a Ping command can be sent from the PC to the printer Check the IP address SUB net mask and gateway ad...

Page 270: ...sert Point PU PCB F1 Hopping error ID up down error Feed motor IP up down motor 24V High voltage fan update Ver F2 Power supply fan error Hopping error Power supply fan paper feed solenoid 24V F3 Duplex fan error 2nd hopping error Duplex 2nd 24V F4 Cover open Belt motor high voltage PCB 24V F5 Power interruption PU PCB 5V F6 Scanner no paper PU PCB 24V High Voltage PCB IP901 Cover open High voltag...

Page 271: ...ing to the symptoms it shows Check the following first 1 Is anything operated improperly 2 Does the problem recur or is it regular Figure 8 7 1 to Figure 8 7 3 show the troubleshooting flowcharts The causes and maintenance methods for each failure mode are described in Table 8 7 1 through 8 7 7 8 7 1 Troubleshooting flowchart 8 7 1 1 Power ON to the MFP ready Figure 8 7 1 Power on to the MFP ready...

Page 272: ...operation flow Mono Copy Button press Copier online troubleshooting Yes Yes See Table 8 7 2 Check Printer online Scanning performed See Table 8 7 3 Yes No No No No Yes Image not clear No Yes Noises generated Yes END No Printing completed See Table 8 7 4 See Table 8 7 5 See Table 8 7 6 ...

Page 273: ...il operation Figure 8 7 3 Email operation flow Mono Copy press Email online troubleshooting Yes Yes See Table 8 7 8 Table 8 7 9 Connect SMTP Server Scanning performed See Table 8 7 3 Yes No No No No Yes END Transferring compleat See Table 8 7 8 Table 8 7 9 ...

Page 274: ...NTIAL 44158801TH Rev 2 274 8 7 1 4 Control panel operation Wait for key pressing Copier online troubleshooting Yes Yes See Table 8 7 7 LCD shows message Value setting Yes No No END Figure 8 7 4 Control panel operation ...

Page 275: ...LCD does not display Table 8 7 2 Printer does not react Table 8 7 3 Optical path dirty or hardware problem Table 8 7 4 Printer does not print Table 8 7 5 Image not clear Table 8 7 6 Noise generated Table 8 7 7 LCD does not show message after command Table 8 7 8 The MFP is not connected to the network Table 8 7 9 The MFP cannot send email ...

Page 276: ...he connector and secure it firmly 8 7 2 2 Printer does not react Table 8 7 2 Cause Relevant Unit Check Method Maintenance Method Printer cable failure Printer cable Visual check Secure printer cable firmly or replace the printer cable Printer link failure Main PCB Visual check Replace the PCB Printer paper jam Visual check Remove paper Printer paper empty Visual check Insert paper Printer problem ...

Page 277: ...d glass with isopropyl alcohol Printer toner low Printer toner Visual check Check printer toner or replace the toner Printer memory not enough Printer Visual check Add printer memory 8 7 2 6 Noise generated Table 8 7 6 Cause Relevant Unit Check Method Maintenance Method Motor unit failure Motor unit Replace the motor unit Replace the motor Main control PCB failure Main control PCB Replace the main...

Page 278: ...address is invalid Ask MIS for a valid address Subnet Mask is invalid Ask MIS for a valid value Gateway IP is invalid Ask MIS for a valid address 8 7 2 9 C5550MFP cannot send email Table 8 7 9 Cause Maintenance Method SMTP server IP is wrong Ask MIS for a correct SMTP server ad dress From address is wrong Check From email account To address is wrong Check To email address Other causes Please refer...

Page 279: ...ck Scanner Home Sensor or Lock Error Release the Lock ADF Paper Jam Check Scanner ADF Paper Jam Remove the paper PIN ID Error Please Re input Please Re input Failed to Detect Printer Failed to detect printer 90second Time out Check the printer is on line or cable is connected Failed to get Printer Information Failed to get printer information Check The Printer Press Stop key Failed to detect print...

Page 280: ...oner box is near full Yellow Toner Low Order Y Toner Magenta Toner Low Order M Toner Cyan Toner Low Order C Toner Y Waste Toner Full Replace Y Toner The printer can still print Allows printing about 50 pages of A4 size at 5 density then stops with Waste Toner Full Error again The LCD message indicates that the Waste Toner box is full M Waste Toner Full Replace M Toner C Waste Toner Full Replace C ...

Page 281: ...ens change the mode to Shipping mode See the Maintenance Manual 10050 Check The Printer Registration error This is not a user level error If it happens change the mode to Shipping mode See the Maintenance Manual 10054 Check The Printer Sensor calibration error This is not a user level error If it happens change the mode to Shipping mode See the Maintenance Manual 10051 Check The Printer Gamma erro...

Page 282: ...erflows Press ON LINE switch so that printing continues Install expansion RAM or decrease data size Y Waste Toner Full Replace Y Toner waste toner will fill up the box Toner replacement is nec essary Y M or C M Waste Toner Full Replace M Toner C Waste Toner Full Replace C Toner K Toner Empty Replace K Toner toner empty K Y M or C Warning status takes effect at Cover Open Close while al lowing prin...

Page 283: ...e Replace Fuser Fuser life Warning status occurs at cover open close When the printer printed 500 pages the error occurs again Belt Unit Life Replace Belt Belt life Warning status takes effect at cover open close When the printer printed 500 pages the error occurs again Waste Toner Full Replace Belt Waste toner full Warning status takes effect at cover open close When the printer printed 500 pages...

Page 284: ...ated Set Supported Paper Set Supported Paper Got Un support Value Confirm Printer Setting Confirm Printer Setting Set Letter Paper Set Letter Paper Set A4 Paper Set A4 Paper Paper Empty Paper Empty Menu Map Printing Failed Printing Failed Printer Demo Page Printing Failed Printing Failed MFP Usage Report Printing Failed Consumable Remaining Printing Failed Send Log Report Printing Failed Printer E...

Page 285: ...guration in Admin SMTP Server address is Wrong Please make sure SMTP Server s domain name or IP is correct TIFF or MTIFF compression fail Please select raw data format or select text mode or re duce resolution Check DNS server s IP Please input the IP of DNS server into DNS server item of network configuration in Admin Fail to get filing server s IP Please make sure the filing server s domain name...

Page 286: ... Contact network administrator Mail server doesn t support SMTP Login authentication SMTP Login error Check Login name SMTP Login user name error Mailbox unavailable Check To address Requested mail action not taken mailbox unavailable Processing error Contact network administrator Requested action aborted local error in processing Insufficient system storage Contact network administrator Requested...

Page 287: ...ser not local Check To address User not local please try again Exceeded storage Allocation Check To address Requested mail action aborted exceeded storage alloca tion Mailbox name not allowed Check To address Requested action not taken mailbox name not allowed Transaction failed Contact network administrator Transaction failed Connection error Check network environment Connection broken during dat...

Page 288: ...e sure privilege FTP store file error Insufficient storage space in system Contact server administrator Insufficient storage space in system File name not allowed Change file name File name not allowed Can t create directory Make sure privilege FTP can t create directory CIFS Login fail Check ID Password CIFS User level login fail Can t make subdirectory Check the account CIFS User level can not m...

Page 289: ...t server administrator HTTP MKCOL method not allowed MKCOL method not implemented Contact server administrator HTTP MKCOL method not implemented HTTP PUT method not allowed Contact server administrator HTTP PUT method not allowed HTTP server internal error Contact server administrator HTTP server internal error PUT method not implemented Contact system administrator HTTP PUT method not implemented...

Page 290: ...R_POLL_ER ROR 214 POLL_FAILED_NO_PAPER_IN_ADF 215 POLLING_DISABLED 216 CONFIDENTIAL_POLLING_FAILED 217 CONFIDENTIAL_TX_FAILED 218 CIG_DID_NOT_MATCH 219 CIG_NOT_RECEIVED 220 POLL_PASSWORD_DID_NOT_MATCH 221 PWDP_NOT_RECEIVED 222 ANSWER_NON_V34_MODE_ERROR 223 V34_NOT_SUPPORTED_IN_JM 224 PRI_ERROR_EOR 225 FAILED_TO_TRAIN_WHEN_SENDING 226 TOO_MANY PPR_ERRORS 227 V34_PPR_COUNT_ERROR 228 T30_T5_TIME_OUT ...

Page 291: ... Key Information Printer Menu Network Settings Mail Server FAX Setting Report Print Management 8 8 2 Scanner operation panel 2 key is used for standing up of scanner with Fax Service mode ON Menu key to enter the menu Each mode keys Copy ScanTo and Fax Additional Settings key is used to enter the Additional Settings menu for each modes ...

Page 292: ...MediaType Density Control Adjust Density Adjust Registration Key Network Settings After the following setup is finished returned to this class Select Input Admin Password IP Address Subnet Mask Gateway IP DNS Server DHCP Enable Device Name IEEE802 x1 EAP Method User ID Password Key Mail Server After the following setup is finished returned to this class Select Input Admin Password SMTP Server SMTP...

Page 293: ...xecute Return to Menu Settings after the execution Append Phone Reprots Activity Report Transmission Report Transmission Report Broadcast Report Image in MCF Cancel Fax Jobs Setup FAX Station ID Fit to Page Detect Dial Tone Detect Busy Tone Re dial Redial Interval Ring Response Dial Prefix Manual Receive ECM mode Speaker Volume Service mode Activity Report Fax Header Attenuator MF Attenuator Trans...

Page 294: ...pplies Status Report Printer Status printing Key Management After the following setup is finished returned to this class Select Input Admin Password Date Format Date Time Password Add To Addr Auth Method Auth Setting Pow Save Pow Save Time Default Mode Stand by Timer Country Code Language Scan Log Repot LDAP Settings LDAP Server Port Number Login Name Password Timeout Max Entries BaseDN Search Fie...

Page 295: ...per Size Letter A4 MP Paper Size Letter A4 Tray1 Media Weight Medium Medium Tray1 Media Type Plain Plain Tray2 Media Weight Medium Medium Tray2 Media Type Plain Plain MPTray Media Weight Medium Medium MPTray Media Type Plain Plain Density Control Auto Auto Adjust Densty Adjust Registration Network Settings IP Address 192 168 1 1 192 168 1 1 Subnet Mask 255 255 255 0 255 255 255 0 Gateway IP 192 16...

Page 296: ...n 1min Ring Response 1ring 1ring Dial Prefix blank blank Manual Receive DISABLE DISABLE ECM mode ENABLE ENABLE Speaker Volume 0 0 Report Print Menu Map Printer Demo Page MFP Usage Report Supplies Status Report Manage ment Date Format MM DD YYYY DD MM YYYY Date Time Current Time Ex 2007 06 27 20 02 14 Current Time Ex 2007 06 27 20 02 14 Password BLANK BLANK Add To Addr ON ON PIN Setting OFF OFF Aut...

Page 297: ...01TH Rev 2 297 Menu Settings ODA OEL OEL SKU2 Manage ment LDAP Settings MaxEntries 100 100 BaseDN BLANK BLANK Search Field1 cn cn Search Field2 sn sn Search Field3 givenname givenname Email mail mail LDAP Auth Method simple simple ...

Page 298: ...FF OFF N Up 1 in 1 1 in 1 Edge Erase 1 0 0 Margin Shift Right 1 0 0 Margin Shift Bottom 1 0 0 Paper Supply Letter A4 Input Tray Auto Auto 1 ODA Inch OEL mm Additional Settings Send to USA Europe Attachment BLANK BLANK From BLANK BLANK Reply To Address BLANK BLANK Color Output Format File Format PDF PDF Compression Rate Low Low B W Output Format Multi Level B W Gray OFF OFF File Format PDF PDF Comp...

Page 299: ... Menu Setting USA Europe Activity Report ENABLE ENABLE FAX Header ENABLE ENABLE Attenuator 10db 10db MF Attenuator 8db 8db Transmission Rate 33 6Kbps 33 6Kbps Monitor Control DISABLE DISABLE Pulse Dial Rate 10pps 10pps Pulse Make Ratio 40 40 Tone Duration 100 ms 100 ms Calling Timer 60 60 Tone Send Test 2100Hz 2100Hz Pulse Send Test Tone Send Test Modem Signal Send Test V 34 33 6Kbps V 34 33 6Kbps...

Page 300: ...nce values Between pin 1 and pin 2 3 4Ω Between pin 3 and pin 4 3 4Ω or Between pin 1 and pin 2 5Ω Between pin 3 and pin 4 5Ω Both ends of IP1 1Ω or less Transport belt motor ID motor Red Brown Yellow Blue M 1 2 3 4 Unit Circuit diagram configuration Part schematic Resistance value IP1 ...

Page 301: ...pin 1 and pin 2 6 1Ω Between pin 3 and pin 4 6 1Ω or Between pin 1 and pin 2 8 5Ω Between pin 3 and pin 4 8 5Ω ID up down motor Unit Circuit diagram configuration Part schematic Resistance value Fuser unit motor IP1 Both ends of IP1 1Ω or less M 1 2 3 4 ...

Page 302: ...n pin 1 and pin 2 5Ω Between pin 3 and pin 4 5Ω Between pin 1 and pin 2 2 4Ω Between pin 3 and pin 4 2 4Ω Feed motor Between pin 1 and pin 2 3 4Ω Between pin 3 and pin 4 3 4Ω Second tray feed motor Duplex motor Unit Circuit diagram configuration Part schematic Resistance value Unit M 1 2 3 4 M 1 2 3 4 M 1 2 3 4 ...

Page 303: ...93 Between pin A 2 and pin A 3 Approx 104 5Kohms to 806 5Kohms 0 43 C Between pin B 2 and pin B 3 Approx 104 5Kohms to 806 5Kohms 0 43 C Between pin A 4 and pin A 5 Open Unit Circuit diagram configuration Part schematic Resistance value Fuser unit B 6 Upper roller heater 1 Upper roller heater 2 A 6 B 1 A 1 Thermostat Upper thermistor B 4 B 5 Lower thermistor A 2 A 3 Frame thermistor B 2 B 3 A 4 A ...

Page 304: ...FET2 R15 R21 R14 R20 CP1 R2 IC1 R3 C3 C4 R13 IC8 C37 IC3 IC4 OSC1 R19 R11 R10 R17 R8 R5 R31 C40 C41 R28 C42 R87 R74 R73 R77 R57 R78 F4 R69 R67 F5 CP5 R72 BF5 R26 R25 POWER BELTIDUP SCANNER OPTION C22 R71 F3 F2 R64 R75 D2 Q10 Q4 POWFAN HSOL DCHEAT R84 C21 RELAY HVOLT D3 Q1 Q2 Q8 Q9 OPAMP1 D9 D10 RM8 R58 R59 R32 CUIF HOP FSNS PE R29 Q13 Q5 R61 D7 D8 COHP CP2 CP3 R60 R33 R85 C38 RFID F1 OPAMP3 R80 R7...

Page 305: ... R573 R579 R571 R577 C544 C543 R574 R580 R572 C553 C552 R590 R589 R564 R563 R565 R562 C536 C537 R554 R556 R552 R548 R547 R546 FET503 FET502 FET501 R536 R533 R530 R600 FET507 FET508 D505 R623 R622 R584 C545 R567 C541 R559 C535 R560 R599 C555 R595 R594 C549 C548 R569 R586 C550 R585 C542 C551 R587 C547 R588 D507 R598 RM503 R570 R545 C534 C533 Q504 Q503 R519 R520 R518 R522 R524 R525 R538 R523 Q502 C52...

Page 306: ...01 R102 C85 C86 R80 R81 R82 R83 R84 R85 R74 R75 R76 R77 R78 R79 R88 R90 IC4 R94 R95 RM72 RM74 RM73 R119 C87 R9 R24 R25 R10 R12 R13 R14 R15 R37 R38 R39 R40 C79 1 2V MPUZA2 R19 R20 R21 R22 R17 AACK DBWO R27 L1 CP2 CP6 CP7 CP1 FAN POW1 R5 R1 R2 R3 R4 C2 C3 C4 C5 1 9 10 2 1 3 C74 C75 MPU FET1 FET2 FET3 FET4 RM75 RM77 RM76 RM78 C1 R6 R7 L2 L3 L4 CP3 CP4 CP5 RM9 RM11 RM13 RM15 RM10 RM12 RM14 RM2 RM4 RM6...

Page 307: ...615 R614 R696 R667 R668 R654 R665 R664 R637 C705 BF504 C821 C820 C819 C818 C817 C672 C671 C670 C669 C668 C574 C573 C572 C571 D505 D504 D503 D502 C542 C542 C542 C541 C540 C539 C555 C552 C547 C544 C537 C531 C528 C526 R530 C553 C548 C545 C538 R532 R529 R531 R535 R534 C518 C524 C535 C516 R522 IC502 R515 R521 C515 R514 C514 R520 C523 C534 C522 R537 C513 C521 C533 R519 C517 R533 R513 R518 IC501 C505 C50...

Page 308: ...Oki Data CONFIDENTIAL 44158801TH Rev 2 308 3 Junction PCB PRY PCB Component side Solder side FUSER S1 C1 EXIT C2 LCR J1 CP1 DENS RCR PUIF 8 1 4 1 24 1 5 1 4 1 3 1 BFUSE BFUCUT ...

Page 309: ...R570 R578 D510 FET502 FET501 R543 R544 R541 R542 R569 R568 R567 R566 R564 R565 R551 C522 R549 C521 C514 J513 R532 R533 IC503 C509 C508 C505 C506 R527 C515 J511 R547 J510 C520 R545 C523 R562 R561 R560 R530 J507 D509 D508 R548 C502 F501 R505 TR501 D501 R502 R503 R504 J501 Q501 C501 CPU R510 R509 R508 D503 D502 R507 J502 R514 R515 J506 C503 IC501 D504 D505D506 D507 J518 R520 R518 R526 R531 R524 R522 ...

Page 310: ...11 J503 R506 IC502 R578 D510 FET502 R543 R544 R541 R569 R568 R567 R566 R564 R565 R551 C522 R549 C521 C514 J513 R532 R533 IC503 C509 C508 C505 C506 R527 J511 R547 J510 C520 R545 C523 R562 R561 R560 R530 J507 D509 D508 C502 F501 R502 R504 CPU R510 R509 R508 R507 J502 R514 R515 J506 C503 IC501 D504 D505 D506 D507 J518 R520 R518 R526 R524 R522 R521 J509 J505 C504 J504 R571 R534 TR502 Q502 J519 R519 R5...

Page 311: ...onent side Solder side 7 Toner Low sensor PCB PRZ PCB S1 S6 D2 D1 S7 J2 S5 IC1 S8 SW4 SW3 S3 SW2 SW1 J13 S2 SW6 SW5 J8 J5 J6 J7 J4 S19 S20 J14 S24 J11 J15 CN CP1 S10 S11 1 9 R515 R514 R502 R501 R504 R505 R506 R510 R508 C504 C503 C502 C501 SSNS R1 KTNR R2 YTNR R3 MTNR A CTNR 1 11 ...

Page 312: ...age power supply PCB WR IN2 I N 1 CN R1 R2 5 1 SNS CN C E A K CN4 CN2 CN5 CN3 CN1 TR K TR M TR Y TR C To PRN PCB POWER connector Notes CN6 Connector for switching AC input voltage setting Short circuit plug installed for 120 V system Short circuit plug not installed for 230 V system Short circuit plug for CN6 To fuser unit I F connector CN3 CN6 CN2 CN1 ...

Page 313: ...NFIDENTIAL 12 ID unit 13 Transfer belt unit Fuse Contacts ID unit ID unit For consumables Contacts Toner Low sensor PCB PRZ PCB Fuse Transfer belt unit For consumables Transfer belt unit Driver junction PCB PRY PCB Contacts Contacts Fuse ...

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