Warranty
49
13
Warranty
13.1
Product Warranty
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer,
the customer shall be granted a manufacturer’s warranty und
er the conditions set out below:
In the case of new devices and their components exhibiting defects resulting from
manufacturing and/or material faults within 12 months of entry into service (maximum of 15
months from shipment), OnRobot A/S shall provide the necessary spare parts, while the
customer (user) shall provide working hours to replace the spare parts, either replace the part
with another part reflecting the current state of the art, or repair the said part. This warranty
shall be invalid if the device defect is attributable to improper treatment and/or failure to
comply with information contained in the user guides. This warranty shall not apply to or
extend to services performed by the authorized dealer or the customer themselves (e.g.
installation, configuration, software downloads). The purchase receipt, together with the date
of purchase, shall be required as evidence for invoking the warranty. Claims under the warranty
must be submitted within two months of the warranty default becoming evident. Ownership
of devices or components replaced by and returned to OnRobot A/S shall vest in OnRobot A/S.
Any other claims resulting out of or in connection with the device shall be excluded from this
warranty. Nothing in this warranty shall attempt to limit
or exclude a customer’s statutory
rights nor the manufacturer’s liability for death or personal injury resulting from its negligence.
The duration of the warranty shall not be extended by services rendered under the terms of
the warranty. Insofar as no warranty default exists, OnRobot A/S reserves the right to charge
the customer for replacement or repair. The above provisions do not imply a change in the
burden of proof to the detriment of the customer. In case of a device exhibiting defects,
OnRobot A/S shall not be liable for any indirect, incidental, special or consequential damages,
including but not limited to, lost profits, loss of use, loss of production or damage to other
production equipment.
In case of a device exhibiting defects, OnRobot A/S shall not cover any consequential damage
or loss, such as loss of production or damage to other production equipment.
13.2
Disclaimer
OnRobot A/S continues to improve reliability and performance of its products, and therefore
reserves the right to upgrade the product without prior warning. OnRobot A/S ensures that the
content of this manual is precise and correct but takes no responsibility for any errors or
missing information.
