O2 Xda Zest User Manual Download Page 22

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Weight

120.5g (with battery)

Dimension

102 x 60.5 x 16.5 mm

Talk time*

3G: up to 3 hrs; 2G: up to 5 hrs

Standby time*

3G: up to 220 hrs; 2G: up to 260 hrs

* The actual performance is dependent on multiple factors, including network environment and usage behaviour.

Summary of Contents for Xda Zest

Page 1: ...1 Xda Zest User Manual ...

Page 2: ...NTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL O2 UK ITS DIRECTORS OFFICERS EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR DATA INTERRUPTION OF BUSINESS...

Page 3: ...1 1 Getting to know your Xda 24 Front features 25 Top features 26 Back features 26 Bottom features 26 Left features 27 Right features 27 1 2 Getting your Xda ready 28 Installing the SIM card and battery 28 Charging the battery 30 Installing and removing a microSD card 31 1 3 Starting up 32 Powering your Xda 32 Using the stylus 32 ...

Page 4: ... 38 Using the window panels 38 Now Screen 39 Professional 39 Classic 41 O2 Menu 41 Speed Dial 42 Today Plug In 44 Taskbar smart gestures 45 Enabling the Taskbar smart gestures 46 Screen orientation 47 Start menu 47 1 5 Searching for information 48 1 6 Getting Help 48 Chapter 2 Xda features 2 1 Using the Xda 50 ...

Page 5: ...ll 57 Making an international call 58 Making a video call 58 Making a video call from Contacts 59 Making a video call from Call History 59 Video Call Setting 60 General settings 60 Service settings 60 2 3 Receiving a call 61 2 4 Options during a call 62 Managing multiple calls 63 Chapter 3 Xda Synchronisation 3 1 Synchronising your Xda 65 3 2 Microsoft ActiveSync 65 ...

Page 6: ...ustomising the Today screen 71 Customising the Now screen 72 Customising the Today Plug in 73 Customising the gestures 74 Customising the O2 Menu 75 Entering your contact information 75 Setting Sounds and Notifications 76 Setting the date time and alarm 76 Setting the ring tone 77 Wake up settings 78 4 2 Managing and backing up files 79 Using the File Explorer 80 Chapter 5 Getting connected ...

Page 7: ...o your PC 83 Using Direct Push 84 5 2 Using Bluetooth 85 Activating Bluetooth in your Xda 85 Adding Bluetooth devices 86 5 3 Using Wi Fi 87 Turning on Wi Fi 87 Configuring wireless networks 88 Adding a wireless network 88 Using Wi Fi Manager 89 5 4 Setting the GPRS connection 91 Connecting GPRS 92 Disconnecting GPRS 93 5 5 Setting the network 94 Configuring the network 94 5 6 GSM 3G Networks 95 ...

Page 8: ...gniser 101 Using the on screen keyboard 102 Using the Letter Recogniser 103 Using the Transcriber 104 Using the XT9 input mode 105 6 2 Email messaging 106 Setting up an email account 106 Managing email accounts 107 Sending an email message 108 Downloading email messages 109 Synchronising email messages 110 Managing folders 111 6 3 Threaded SMS 112 Sending a threaded SMS 112 ...

Page 9: ... Live Messenger 118 Chapter 7 Organising your life 7 1 Using Contacts 121 Viewing Contacts 121 Using the SIM Manager 123 7 2 Using Calendar 124 Scheduling an appointment 124 Viewing an appointment 125 Viewing your schedule 125 7 3 Using Tasks 126 The Tasks list 126 7 4 Microsoft Mobile Device Manager 2008 128 Using Mobile Device Manager 2008 128 ...

Page 10: ...the trial version 133 Using the licensed version 135 Navigating your first trip 137 Quick address entry 137 More navigation tips 138 Change the driving view 138 Safety camera alerts 139 Find a Point of Interest 139 Chapter 9 Multimedia features 9 1 Working with pictures and videos 141 Using the camera 141 Camera features 142 Taking photos 143 ...

Page 11: ...atures and Applications 10 1 Newstation 149 Using Newstation 149 Using Newstation menus 150 Channel menu 151 Subject menu 151 10 2 Microsoft Office Mobile 152 Excel Mobile 153 OneNote Mobile 153 PowerPoint Mobile 153 Word Mobile 153 10 3 Adobe Reader LE 154 Service and Support 154 ...

Page 12: ...R value for the O2 Xda Zest is 0 754 W kg 10g CE Xda care You should never attempt to open the Xda casing There are no user serviceable parts inside and you might damage sensitive electronic circuits and components Unauthorised disassembly will void the warranty You should never leave your Xda in the window of your car or otherwise expose it to strong sunlight or excessive heat for a prolonged per...

Page 13: ...s 2 5 hours Avoid repeated short charging It is preferable to let the battery go flat and then recharge it completely Avoid charging in strong heat or extreme cold Ambient room temperature is preferable The battery has its optimum performance in an ambient temperature of 5 C to 50 C Do not store a battery near a fire or heat source Use only the battery approved by the manufacturer Never replace th...

Page 14: ...rger itself Memory card Do not remove or insert a memory card or turn off the handset while data on the card is being edited Do not touch the metal terminals with your hands or with other metal objects Do not bend the memory card or subject it to violent impact Keep it away from water and high temperatures Keep all memory cards out of reach of small children Do not short circuit the contact points...

Page 15: ...llow these instructions may lead to serious personal injury and possible property damage Driving safety Never use a handheld phone while driving Use hands free car kits or alternative hands free accessories For safety we recommend the use of a cradle while using any form of hands free accessory While driving we recommend that you use voicemail whenever possible and that you listen to your messages...

Page 16: ...have a pacemaker Always keep your Xda more than six inches from your pacemaker when turned on Do not carry your Xda in a breast pocket Use the ear opposite the pacemaker to minimise the potential for interference If you have any reason to suspect that interference is taking place turn your Xda off immediately Hearing aids Some digital phones may interfere with some hearing aids In the event of suc...

Page 17: ...ou should also consult the manufacturer of any equipment added to your vehicle Posted facilities Turn off your Xda where posted notices so require Magnetic media Magnetic fields generated by Smartphone may damage data on magnetic storage media such as credit cards computer discs or tapes Do not place your Xda next to such media You should never expose your Smartphone to strong magnetic fields as t...

Page 18: ... include fuelling areas such as gas stations below decks on boats fuel or chemical transfer or storage facilities vehicles using liquified petroleum gas such as propane or butane areas where the air contains chemicals or articles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle s engine Choking Keep your Xda away from children as t...

Page 19: ... is required return the unit to an authorised service centre If the unit is disassembled a risk of electric shock or fire may result Do not short circuit the battery terminals with metal items About this guide This document is provided as a Full User Manual to the O2 Xda Zest and to this system only O2 Xda Zest is a trademark of the O2 group of companies Mandatory statements We hereby declare that...

Page 20: ...nt and services part 24 Specific conditions for IMT 2000 CDMA direct spread UTRA for mobile and portable UE radio and ancillary equipment EN 60950 1 Safety of Information Technology Equipment ETSI EN 301 511 Global system for mobile communications GSM harmonised EN for mobile stations in the GSM 900 and GSM 1800 bands covering essential requirements of article 3 2 of the R TTE directive 1995 5 EC ...

Page 21: ...ng Frequency band HSDPA 3 6Mbps UMTS 2100Mhz EDGE GPRS GSM 900 1800 1900Mhz Class 10 GPS Built in SiRF star III chipset GPRS Class B Multi slot class 10 Camera Back 3 0 megapixel auto focus camera Front VGA camera Connectivity Bluetooth V2 0 EDR USB USB 1 1 compatible WLAN 802 11b g Battery capacity 1300 mAh Lithium Ion Manufacturer TD HiTech Energy Model SBP 19 Expansion slot MicroSD card slot Au...

Page 22: ...ery Dimension 102 x 60 5 x 16 5 mm Talk time 3G up to 3 hrs 2G up to 5 hrs Standby time 3G up to 220 hrs 2G up to 260 hrs The actual performance is dependent on multiple factors including network environment and usage behaviour ...

Page 23: ...ms NOTE If any of the above items is damaged or missing contact your retailer Standard items Xda Zest device with stylus Battery 1300mAh AC Adapter Mini USB cable Headset Y cable audio charging cable Getting Started CD Quick Start Guide Warranty Card CoPilot map SD card ...

Page 24: ...Chapter 1 Getting started 1 1 Getting to know your Xda 1 2 Getting your Xda ready 1 3 Starting up 1 4 The Today screen 1 5 Searching for information 1 6 Getting Help ...

Page 25: ...avigate through menus Press down to confirm a command 6 Call key Press to receive an incoming call or to make a voice call Press and hold to make a video call 7 Start key Press to launch the Start menu 8 LED indicator It indicates the status of your battery signal network Bluetooth and WLAN See the LED indicator table for more information 9 Front camera lens Makes yourself visible during video cal...

Page 26: ... connector Synchronises data in your Xda with your PC or charges your battery 13 Carrying strap hole Allows you to attach a strap to the Xda 14 Reset key hole Insert your stylus into this hole to soft reset your Xda 15 Output speaker Allows you to listen to audio and phone calls 16 Back camera lens 3 0 megapixel lens for taking pictures and videos 17 Back cover Covers the internal components such ...

Page 27: ...se the stylus to write draw or select items on the screen 21 Hold key Allows you to disable the keys and the LCD screen 22 Camera key Press to launch the camera In camera mode half press to focus the object and full press to take a picture In video mode press to start recording and press again to stop Left features Right features 18 19 20 21 22 ...

Page 28: ...ty Module SIM card The SIM card contains your phone number subscriber details phonebook and additional phone memory Your Xda comes with a rechargeable Lithium Ion Li Ion battery New batteries come partially discharged and should be fully charged before using them 1 Remove the back cover CAUTION Use only the specified battery To install a SIM card and battery ...

Page 29: ...ontacts facing down and the notched corner oriented to the upper left corner of the slot as shown 3 Install the battery into the compartment with its copper contacts properly aligned to the copper conductor on the Xda 4 Replace the back cover ...

Page 30: ...ter 2 Connect the other end into the mini USB connector at the bottom of the Xda 3 Connect the AC power plug into a grounded wall socket or power strip NOTES The notification LED turns red and the charging battery icon appears on the status bar indicating that the battery is charging If your battery gets totally discharged you need to recharge it for at least 20 minutes before you can turn it back...

Page 31: ...ed memory where you can store your files and data To install remove a microSD card 1 Locate the microSD card slot beneath the SIM card slot inside the Xda 2 With the golden fingers facing down insert the microSD card into the slot until it snaps properly 3 To remove push the card until it ejects out then remove the card safely ...

Page 32: ...on on top of the Xda Using the stylus The stylus is a pen like Xda found behind the upper right corner of your Xda Stylus Use the stylus to write draw select or drag an item on the screen Single tap an item to select or open it Tap and hold an item to see a menu 2 Follow the on screen instructions to align the screen and set the local time zone Power button ...

Page 33: ...screen To calibrate your screen 1 Tap Settings System tab then tap Screen icon 2 On the General tab tap Align Screen then follow the calibration screen instructions Locking your Xda You can lock the keys buttons and touch screen of your Xda to avoid inadvertently dialling numbers or launching any application Hold key Locate the Hold key and slide downward to lock Slide upward to unlock ...

Page 34: ... and tools on your Xda refer to Chapter 4 Managing your Xda of this Full User Manual Tap to open the Start menu Status bar Indicates the battery status Tap to adjust volume Tap to view the connection status Tap to open the Contacts list Tap to open the O2 Menu list Today Plug In Tap any tab icon to quickly access an application or feature Displays the signal status The icon shows no SIM card and n...

Page 35: ...d mobile service provider GPRS available Connecting via GPRS Connected via GPRS 3rd Generation 3G service available High Speed Download Packet Access HSDPA connection status Connected via HSDPA Messaging status New Short Messaging Service SMS message New voice mail New Multimedia Messaging Service MMS message Status indicators Refer to the table below for the status indicators ...

Page 36: ... charging Battery low Signal status No cellular phone service No signal Searching for cellular phone service Indicates signal strength Xda off ActiveSync connection status ActiveSync synchronisation in progress Connecting with ActiveSync ActiveSync connection not active Synchronisation error ...

Page 37: ...Bluetooth stereo headset connected Hands free on Roaming service Roaming service This icon appears if you have international roaming feature Mode status Vibrate or Meeting mode on Speakerphone status Speakerphone on Alarm status Appears when you set the alarm SIM card status No SIM card installed Notification status Notice indicator ...

Page 38: ...gned for a stylus free navigation and support animated transitions Using the window panels To use the window panels Use the left right gesture or soft keys to switch between the main window panels Slide your finger in a downwards gesture tap or press the ok key to close the panels and return to the Today screen or the last active application Now Screen O2 Menu Speed Dial ...

Page 39: ...ttings refer to the section Customising the Now Screen in Chapter 4 of this Full User Manual Professional The Now Screen professional layout provides you with the following information The battery indicator icon on the top left corner shows the remaining power in your battery The network signal indicator on the top right corner shows the signal strength of your mobile service provider Next to it t...

Page 40: ...creen for more details Under the digital clock you will find the alarm notification bar when an alarm time is set and the corresponding option is enabled You will find the next two appointment notification bars if available in the lower part of Now Screen All day event appointments will not be displayed The calendar displays the days that correspond to the selected month and year settings The sele...

Page 41: ... layout O2 Menu O2 Menu allows you to quickly and conveniently access an application or feature on your Xda You can navigate in any O2 Menu screens without using the stylus and using only finger gestures To use the O2 Menu do either of the following Tap the O2 Menu soft key from the Today screen then tap any of the tabs on the O2 Menu Tap Programs O2 Menu then tap or move your finger on any of the...

Page 42: ...considered matches Sue Jackson Armstrong Jason Julia Lisa Kim If the matching list is long and you want to narrow down the search further enter another letter Each time you tap the back arrow you will go to the previous search screen Task Manager Under the Tools category Use the task Manager to display your active programs list Tap program to Activate Close Close All Close All But This and Minimis...

Page 43: ...e contact will be shown instead You can devote a square s in the speed dial grid to recent received or dialled calls Tap the photo name or number of the contact whom you want to call The contact panel of your selected contact is then displayed Select one of the phone numbers that you want to dial or send a text message Tap Open to view the contact profile To go back to the Speed Dial panel slide y...

Page 44: ...rom the Today screen Weather Forecast Tap to display the weather forecast for a specific city or area Time Tap to display the local time of three selected cities and to set your alarm and clock settings Home Tap to quickly access your most frequently used applications or features on the Xda NOTES Tap and hold a tab icon to enable disable the Auto Hide Mode of the sub items or view the options in t...

Page 45: ...Speed Dial screen from any application you are in The gesture panel thumbnails show you a real time preview of the current panel status Taskbar Gesture Now Screen selected Taskbar Gesture O2 Menu selected NOTE For more details on gestures refer to the section Customising the gestures in Chapter 4 of this Full User Manual ...

Page 46: ...ft half of the taskbar while moving your finger in a downwards gesture Select one of the panels and release when the gray pop ups window appears If you release your finger outside the grey area then the highlight disappears and the panels launching is cancelled NOTES You can use an alternative to the taskbar gestures by assigning a panel to one of the hardware keys using the default Windows Mobile...

Page 47: ...iewing longer text files To change the screen orientation tap Settings System tab Screen then select the orientation you want Start menu The Start menu contains various programs and applications that you commonly use Tap to display the Start menu items You can also customise the items that appear in the Start menu To customise the Start menu 1 Tap Settings Personal tab Menus 2 Select the check box...

Page 48: ...r your search to files larger than 64 KB To search for a file or an item 1 Tap Programs Search 2 In Search for field enter the file name word or other information you want to search 3 In Type field select the data type to help you filter your search 4 Tap Search Found items are listed in Results 5 In the Results list tap the item with the information you need 1 6 Getting Help You can easily find H...

Page 49: ...he Xda Zest a call g a call during a call Chapter 2 Xda Zest features 2 1 Using the Xda Zest 2 2 Making a call 2 3 Receiving a call 2 4 Options during a call ...

Page 50: ... SIM card to your Xda Phone pad The phone pad allows you to easily dial and access the Contacts Call History and Phone settings To launch the phone pad do any of the following Tap Programs Phone Press the Call key Turning off the phone function You may use other functions even when your Xda s phone function is turned off To turn off the phone function 1 Tap the signal icon or tap Settings Connecti...

Page 51: ...r 2 From the volume menu you can Move the slider to adjust the volume Tap On Vibrate or Off to change the mode and ringer volume settings NOTE You can also press the volume button at the left side of the Xda to adjust the volume Press up down to increase decrease volume ...

Page 52: ...er Making a voice call Calling using the Xda pad To make calls using the Xda pad 1 Tap Programs Phone or press to launch the phone pad 2 Tap the number or choose a contact or a recently dialled number from the list above the phone pad If you tapped the wrong number tap to erase number to the left 3 Press to make the call 4 When finished press to end the call ...

Page 53: ...ap to launch Menu Displays the current call status Tap to mute unmute a call Tap to launch the Contacts list Tap to switch between keypad and call status screen Tap to turn the speaker on off Tap to take notes Back arrow Contacts Tap to show hide the keypad Tap to launch Menu ...

Page 54: ...me then enter the name or number you want to call from Contacts Press to dial the highlighted item Calling from Call History Your Xda enables you to check your call logs such as your missed incoming or outgoing calls To make a call from the Call History list 1 Launch Call History To do this do any of the following Tap Programs Phone then tap Menu Call History After making a call tap The Call Histo...

Page 55: ...n the first letters of the contact you want to call Your Xda smartly matches it with your Contacts list and displays the possible matches To use Smart dialler 1 On the phone pad key in the first letters of the contact name 2 From the list displayed tap the contact you want to call 3 Press 4 To end the call press Calling using the Speed Dial The Speed Dial function enables you to quickly and conven...

Page 56: ...s To delete a Speed Dial entry 1 Tap Phone Menu Speed Dial 2 Tap the contact that you want to delete from the speed dial list then tap Delete 3 Tap Yes from the pop up message Using Voice Commander To make a phone call using Voice Commander 1 Tap Programs Voice Commander 2 From the following screen your Xda asks you to Say command 3 Audibly say Call then the name to call from your Contact list 4 S...

Page 57: ...e Commander function To personalise the voice commander 1 Tap Settings Personal tab Voice Commander Settings 2 Set the Voice Commander according to your preference Refer to the Help centre on your Xda for details To launch the Help centre tap Help 3 Tap when done Making an emergency call Calls to emergency service number can be made under any circumstances even if you have locked the SIM card To p...

Page 58: ...the video call function apply for a 3G SIM card from your mobile service provider Ensure that you and the recipient of your call are both using mobile devices with video call function 3G SIM card and under 3G network service Using the phone pad To make a video call using the phone pad 1 Tap Phone or press then key in the number you want to call 2 Tap Menu Video Call then the Xda begins to establis...

Page 59: ...ll from the Call History list 1 Launch Call History To do this do any of the following Tap Programs Phone Menu Call History After making a call tap The Call History screen displays the following tabs default Displays all calls made received or missed Displays all missed calls Displays all the calls you made Displays all the calls you received 2 Scroll to the desired contact or phone number then ta...

Page 60: ... profile in video call Select the Vibration when connected box if you want to enable the vibration alert when a video call is established Select the profile you want to show in a video call The default is video profile You can also set a picture as your profile Set the default audio path for video call 3 Tap Done or when finished Service settings To set the Service settings 1 Tap Settings Personal...

Page 61: ...ap when finished 2 3 Receiving a call When you receive a call a message prompts and allows you to answer or reject the incoming call To answer or reject an incoming call To answer a call tap Answer or press To reject an incoming call tap Ignore or press NOTE Press and hold to switch receiver to speakerphone mode To terminate a call Press ...

Page 62: ...cannot hear you Unmute Turns the microphone for the active call back on Speakerphone On Off Activates deactivates the speakerphone Turn Hands free On Off Turns on the hands free function You can also press and hold to turn on off the hands free function Conference Joins together all existing calls if you have subscribed to this service Paste Pastes the phone number you copied from your messages no...

Page 63: ...ll press To hold a call to make a second call Tap Hold to place the first call on hold and call a second number Press to end the second call and go back to the first call To switch between calls To switch between two calls tap Swap To set up a multiple call With multiple calls in progress tap Menu Conference NOTE The service options vary with different service providers ...

Page 64: ...Chapter 3 Xda Zest Synchronisation 3 1 Synchronising your Xda Zest 3 2 Microsoft ActiveSync ...

Page 65: ... Microsoft ActiveSync ActiveSync allows you to synchronise data in your Xda with data in your computer ActiveSync can also synchronise over a wireless or mobile network with Microsoft Exchange Server provided that your mobile phone service or company is running Microsoft Exchange Server with Exchange ActiveSync When synchronised directly with Exchange Server you can stay up to date even when your ...

Page 66: ...nge Server through your company or service provider obtain the name of the Exchange Server user name password and domain name from your network administrator before starting the Sync Setup Wizard To install and configure ActiveSync in your computer 1 Insert the Getting Started CD that came with your Xda package 2 Follow the screen instructions 3 After the set up is complete the Sync Setup Wizard a...

Page 67: ...hronise database Refer to your Windows Mobile Help for more information about ActiveSync synchronisation Wireless connection may require separately purchased equipment e g Wireless router or Access Point Synchronising via mini USB You can connect to your Xda using the bundled mini USB cable to synchronise to your computer To synchronise your Xda via mini USB 1 After installing ActiveSync to your c...

Page 68: ...computer using Bluetooth NOTE Refer to the section Using Bluetooth in this Full User Manual for more details 3 From the list of connected devices tap the name of the computer you want to synchronise with 4 Select ActiveSync then tap Save 5 Tap to exit the Bluetooth settings 6 From your Xda tap Programs ActiveSync Menu Connect via Bluetooth The Xda starts to connect to your computer 7 When connecte...

Page 69: ...xchange Server To synchronise your Xda with Exchange Server 1 From the ActiveSync screen tap Menu Add Server Source 2 Key in your email address then tap Next If you prefer the Xda to detect the Exchange Server Settings automatically select the check box 3 In the Server Address field key in the name of the server running Exchange Server then tap Next If necessary tap the check box This server requi...

Page 70: ...Chapter 4 Managing your Xda Zest 4 1 Customising your Xda Zest 4 2 Managing and backing up files ...

Page 71: ... programs that you want to be on the Start menu 3 Tap Customising the Today screen To change the theme of your Xda 1 Tap Settings Personal tab Today 2 From Appearance tab select a theme for your Xda 3 Tap when finished To customise the items displayed on the Today screen 1 Tap Settings Personal tab Today 2 From Items tab check the items you want to show on the Today screen 4 Tap when finished ...

Page 72: ...he O2 Menu To do this do any of the following From the Today screen tap O2 Menu Tap Programs O2 Menu 2 From the O2 Menu main screen tap Settings O2 Menu 3 From the Now Screen tab make the necessary settings Select Show the Now Screen when the Xda wakes up to display the Now Screen each time your Xda wakes up from standby mode From the drop down list select either Professional or Classic as the lay...

Page 73: ... tab s content in the Today s Plug In on the Today screen Select Backlight indicator in the Home Tab to show the backlight indicator in the Home tab for quick access From the drop down lists assign your Today s screen left or right soft keys to launch any of the functions or features or to lock your Xda 4 Tap when finished To customise the items on the Today Plug In 1 Launch the O2 Menu To do this...

Page 74: ...able taskbar smart gestures to allow you to launch one of the main window panels Now Screen O2 Menu and Speed Dial from any application you are in Select Animate transitions to allow animated transitions for the main window panels Under the Animation effect on gesture select the animated transition effect from the drop down lists From the Main Window drop down list select the transition effect whe...

Page 75: ...O2 Menu is displayed Make the necessary changes 4 Tap when finished Entering your contact information The Owner Information feature allows you to enter and display your personal contact information such as your name alternative contact numbers and email address on your Xda NOTE We recommend that you enter your contact information so you can easily be contacted in case of loss To enter owner inform...

Page 76: ... Personal tab Sounds and Notifications 2 From the Sounds tab select the items you want to enable sounds for 3 When done tap To change the notifications 1 Tap Settings Personal tab Sounds and Notifications 2 From the Notifications tab select an event from the drop down list and change the settings 3 When done tap Setting the date time and alarm To set the date and time 1 Tap Settings System tab Clo...

Page 77: ...ly configure your favourite song or sound as your ring tone with the following compatible audio formats aac amr mp3 wav wma and mid Adding the ring tone to selection To add ring tone to the selection category under phone setting 1 Tap Settings Personal tab Ring tones 2 Select a specific file extension from the list box 3 Tap to check a ring tone file that you want to add Tap to play ring tone soun...

Page 78: ...ng with the default ring tones that came with the Xda Tap to play ring tone sound and tap to stop 3 Tap when finished Wake up settings You can set the wake up actions whenever your Xda is in sleep mode To set the wake up action 1 Tap Settings Personal tab Wake up Source 2 Select from the available wake up actions Tap Select All to select all actions or tap Select None to deselect all available act...

Page 79: ...onising files see the ActiveSync Help guide on your PC To copy a ﬁle using ActiveSync Copying a file results in separate file versions in your Xda and your PC Because the files are not synchronised changes made to one file will not affect the other 1 Connect your Xda to your PC 2 In ActiveSync click Explore 3 Select the file you want to copy on your Xda or PC 4 Do one of the following From your PC...

Page 80: ...er that you want to delete and tap Menu Delete Beam a file Select the file that you want to send Tap Menu Beam File Select the device you want to send to and tap Tap to send Send a file by email Select the file to send tap Menu Send Outlook Email The Outlook Email screen will launch with the selected file already attached Sort files and folders Tap Menu Sort By and select a sort option Move a file...

Page 81: ...all Chapter 5 Getting connected 5 1 Using the Wireless Manager 5 2 Using Bluetooth 5 3 Using Wi Fi 5 4 Setting the GPRS connection 5 5 Setting the network 5 6 GSM 3G networks 5 7 Using the Opera Mobile 5 8 Using the Internet Explorer Mobile ...

Page 82: ...lows you to use its basic functions such as listen to music and play games while onboard You cannot send SMS or make calls while flight mode is enabled To enable disable flight mode 1 Tap Settings Connections tab Wireless Manager 2 Tap the Flight Mode icon When enabled the icon turns blue To disable the flight mode function tap the Flight Mode icon The icon turns gray when disabled Enabling disabl...

Page 83: ... dongle NOTE Ensure that you have Internet connection via Wi Fi or GPRS connection Refer to the Wi Fi or GRPS sections in this Full User Manual for more details Using a USB cable to connect your Xda to your PC NOTE Ensure that you have installed Microsoft ActiveSync 4 5 or later on your PC To use a USB cable to connect your Xda to your PC 1 Ensure that the ActiveSync USB connection on your PC is d...

Page 84: ...sing Direct Push Direct Push is a technology that allows you to continuously retrieve email messages even without synchronising your Xda with your PC To use Direct Push 1 Tap Settings Connections tab Wireless Manager 2 Tap the Direct Push icon to enable the Direct Push function When enabled the icon turns blue To disable Direct Push tap the Direct Push icon The icon turns grey when disabled ...

Page 85: ...ooth service After you connect to another device or computer using Bluetooth you can use the services available on that device Activating Bluetooth in your Xda Use the Wireless Manager to enable or disable Bluetooth in your Xda To activate Bluetooth in your Xda 1 Launch the Wireless Manager To do this you can either Tap Settings Connections tab Wireless Manager Tap Wireless Manager 2 Tap the Bluet...

Page 86: ...for available Bluetooth devices The search may take a while 4 Select the device you want to connect to then tap Next or press the Right Soft key 5 Enter the alphanumeric passcode of the device you want to connect then tap Next or press the Right Soft key You can find the passcode in the documentation that came with the target device 6 Enter the display name for this connection 7 Repeat steps 3 6 t...

Page 87: ...Settings Connections tab Wi Fi Manager Menu Turn On Wi Fi The Xda then automatically scans for all available wireless networks within the Wi Fi range 2 From the list of detected wireless networks select a wireless network that you want to connect the Xda to then tap OK 3 Select whether the wireless network connects to The Internet or Work network then tap Connect 4 Enter a password and tap Connect...

Page 88: ...to add new wireless networks Tap the Network Adapters tab and select an adapter Tap an adapter to set if necessary 3 Tap when done Adding a wireless network If the Xda fails to automatically detect the wireless network you want to connect to you can manually add a network Ask for the wireless network settings from your network administrator To add a wireless network 1 To launch the Wi Fi settings ...

Page 89: ...Fi Manager The Wi Fi Manager shows connection status and information on a wireless network and allows you to manually scan your area for available wireless networks To open the Wi Fi Manager Tap Settings Connections tab Wi Fi Manager There are four tabs in the Wi Fi Manager Wi Fi status This page shows the current connection status and link information Setting This page allows you to define settin...

Page 90: ... take several seconds to get the new IP address The Ping button serves as the network s diagnostic tool It enables you to detect if your Xda is connected to the network Site Survey This page shows the available wireless network Tap Re Scan to search for available wireless networks Each wireless network is preceded by an icon for easy identification The network channel RSSI and SSID are also displa...

Page 91: ...onnection then select Cellular Line from the modem list 4 Enter the Access point name Consult your network service provider for the access point 5 Enter your user name password and domain then tap Finish Contact your network administrator for assistance NOTES The network connection may vary with different locations and mobile service providers Consult your mobile service provider for the applicabl...

Page 92: ...en connected tap to exit If you have set a default GPRS connection it automatically connects when you launch an application that connects to the Internet 1 Launch any application that connects to the Internet such as Internet Explorer The Xda will automatically connect to your default GPRS connection A pop up callout appears to display the connection status 2 When connected you can start browsing ...

Page 93: ... disconnect but you cannot enable the GPRS connection in the Wireless Manager application If your ActiveSync is set to sync with Exchange Server automatically synchronisation will occur after you connect again GPRS will automatically reconnect every time you launch an application that requires GPRS connection such as Internet Explorer or Windows Live Messenger ...

Page 94: ...da s network connection as well as set multiple networks in the order that you want to access them Configuring the network To configure the network settings 1 Tap Programs O2 Connection Settings 2 Select the Country and Profile from the drop down lists 3 When done tap ...

Page 95: ...roper service automatically To choose network type 1 Tap Settings Connections tab GSM 3G Networks 2 Select a proper network type then tap If you prefer to use the service your SIM card automatically detected select Automatic 3 When prompted tap to restart your Xda and apply changes NOTES Network type varies with different service providers Ensure that you choose the right network type for your SIM...

Page 96: ...nual for more details TO DO THIS Set a web page as the homepage Tap Menu Tools Settings General tab Key in the URL address of the website that you want to set as the homepage Go to the homepage Tap Action Go to Homepage Go to a web page Tap Action Go to to enter or change the page address Key in the address then tap ok to open the page You can also use this screen to access the Bookmarks and Histo...

Page 97: ...ndow Toggle between windows Tap Menu Windows Next Window Close a window Tap Menu Windows Close Window Change the size of text on Web pages Tap Menu Display Zoom and select the size you want Show or hide pictures on Web pages Tap Menu Display Load Images to select show or deselect hide this function View a page in full screen mode Tap Menu Display Full Screen Exit full screen mode Tap and hold the ...

Page 98: ...tails TO DO THIS Set a web page as the homepage Tap Menu Tools Options General tab Key in the URL address of the website that you want to set as the homepage Go to the homepage Tap Menu Home Go to a web page Tap the URL bar Key in the web address of website that you want to browse Set up the security settings such as allowing or clearing cookies receiving alerts when a page is blocked or not secur...

Page 99: ... page that you want send Tap Menu Tools Send Link Select if you want to send the link through email SMS MMS messaging Change web page display options Tap Menu View Select one of the display options Change the text size on web pages Tap Menu View Zoom Level Select the size that you want View a page in full screen mode Tap Menu View Full Screen Exit full screen mode Tap and hold the screen The menu ...

Page 100: ...Chapter 6 Messaging 6 1 Entering text and numbers 6 2 Email messaging 6 3 Threaded SMS 6 4 MMS messaging 6 5 Windows Live ...

Page 101: ...o use a single stroke to write letters numbers symbols or punctuations which are converted into typed text To use the Block Recogniser 1 In an application that accepts user input tap the Input Panel arrow then tap Block Recogniser 2 Write letters numbers symbols or punctuations in the designated writing area Write letters on the abc left area of the box Write numbers on the 123 right area of the b...

Page 102: ...rs To input text using the on screen keyboard 1 In an application that accepts user input tap the Input Panel arrow then tap Keyboard 2 Tap the keys on the on screen keyboard to enter To enlarge the on screen keyboard 1 Tap the Input Panel arrow then tap Options 2 Select Keyboard from the Input Method list 3 Tap Large Keys ...

Page 103: ... arrow then tap Letter Recogniser 2 Write letters numbers symbols or punctuations in the designated writing area Write capital letters on the ABC left area of the box Write lower case letters on the abc middle area of the box Write numbers on the 123 right area of the box Tap the space button to input a space Tap the special symbols button to input symbols punctuations and other special characters...

Page 104: ...e Input Panel arrow then tap Transcriber 3 The Transcriber Intro screen appears Tap to close the introduction or tap Help to find more instructions To write using Transcriber 1 Tap screen to position the cursor where you want the text to appear 2 Use the stylus to write on the screen The handwriting will be converted to text after you lift the stylus from the screen To edit text 1 Tap the text you...

Page 105: ...des you with possible word matches as you key in your text in a text entry such as SMS messaging To use the XT9 input mode 1 In an application that accepts user input tap the Input Panel arrow then tap XT9 2 From the XT9 screen tap the letters symbols or numbers that you want to key in ...

Page 106: ...ou set up an email address on your Xda you must have an Internet or an email account To set up an email account 1 Tap Messaging Set up Email 2 Key in your Email address and Password then tap Next NOTE By default your Xda automatically attempts to obtain your email settings from the Internet particularly for Internet email accounts such as Yahoo or Hotmail 3 If you want to manually enter your email...

Page 107: ... in parenthesis Send receive Internet email messages Tap Messaging Select the Internet email account for which you want to send and receive messages and tap Menu Send Receive To stop this process tap Menu Stop Send Receive Delete an account Tap Messaging Select an account and tap Menu Delete Switch between accounts With an account open tap Menu Go To then tap an account you want to switch to You c...

Page 108: ...m you want to send the message or tap Menu Add Recipient to select from your Contacts list NOTE If you are sending a message to more than one recipient separate them with a semicolon 5 Key in your message in the message field 6 When finished tap Send NOTE If you are working offline email messages are saved to the Outbox folder and sent the next time you connect ...

Page 109: ...lected tap Delete Move a message to another folder With the message you want to move selected tap Menu Move Tap the new folder and tap Select Sort messages On any account screen tap Menu Tools Sort By and select your desired sort method Insert a signature On any account screen tap Menu Tools Options Signatures Change message options On any account screen tap Menu Tools Options Downloading email me...

Page 110: ...il synchronisation see the ActiveSync online help on your computer On Windows Vista platform you can synchronise your email messages via the Windows Mobile Device Center NOTES For synchronising on Windows Vista platform refer to the Windows Mobile Device Center s website at http www microsoft com windowsmobile devicecenter mspx To connect directly to an email server see Synchronising with an Excha...

Page 111: ...o a different folder within the same account TO DO THIS View message folder contents Tap Messaging Select the account that you want to view Tap Menu Go To Folders and select the folder that you want to view Moving a message to a different folder Tap Messaging Select the account with the message that you want to move Select the message you want to move and tap Menu Move Select the folder into which...

Page 112: ... send a threaded SMS message 1 Tap Messaging Text Messages Menu New 2 Key in your recipient s phone number or tap To to select a recipient from the Contacts list Separate multiple recipients with a semicolon 3 Key in your message 4 When finished tap Send to send out the message NOTE Once your recipient replies to your message your Xda displays the message thread making it easier for you to follow ...

Page 113: ...efore you can send and receive MMS messages Ask your mobile service operator on how to activate the MMS feature Only mobile phones with MMS feature can send receive MMS messages Depending on the service that you subscribe to you may not be able to send and receive MMS messages to users using a different mobile phone network Accessing MMS To access MMS do any of the following Tap Messaging MMS Afte...

Page 114: ...ient to select from your Contacts If you have more than one recipient separate them with semicolon 3 In the Subject field key in a subject for the message 4 Tap the Insert Picture Video field All of your pictures and video clips will be displayed in thumbnail view 5 Tap a picture or video clip to insert it to the message 6 Tap the Insert Audio field All of your available audio clips will be displa...

Page 115: ...tacts list Hide sender information Tap Menu Options Send Options Select the Hide Sender checkbox Create an MMS message from a template Tap Menu Template New from Template to compose a message using a pre deﬁned template Create an MMS message template Create a message or open an existing message and tap Menu Template Save as Templates Add preset or frequently used text strings to a message In a tex...

Page 116: ...ccount you already have a Passport Once you have obtained either a Microsoft Passport or Microsoft Exchange Server account you are ready to set up your account NOTE You need a Microsoft Passport account to use Windows Live application If you do not have a passport account go to www passport com to obtain one Using Hotmail Use the Windows Live application to access your Hotmail mailbox and access y...

Page 117: ... items on the Today screen then tap Next 6 Select the items you want to synchronise on your Xda then tap Next Wait for a few minutes for the synchronisation process to finish The next time you sign in to Windows Live your username and password is displayed ...

Page 118: ...hat session tap Menu Options Add participant then select a contact and tap Add Using Windows Live Messenger To sign in and out of Windows Live Messenger 1 Set email address and password in Windows Live 2 When the setting is finished tap Programs Messenger 3 On the Windows LiveMessenger main screen tap Signing In 4 To sign out press Menu Sign Out NOTE If you do not sign out of the Windows Live Mess...

Page 119: ...t Tap at the bottom of the screen End a chat session From a chat session tap Menu End Conversation See all who are chatting From a chat session tap Menu Options View participants Block someone on your Messenger contacts list from seeing and contacting you In the Messenger contacts list select the contact s name Tap Menu Contact options Block contact The contact will no longer be able to see your s...

Page 120: ...Chapter 7 Organising your life 7 1 Using Contacts 7 2 Using Calendar 7 3 Using Tasks 7 4 Microsoft Mobile Device Manager 2008 ...

Page 121: ... communication method such as the person s work phone number w mobile phone number m or home phone number h Your Xda automatically sets a contact s mobile phone number as the contact s default number If there are phone numbers stored in your SIM card the entries display with a SIM card icon before the name TO DO THIS Create a new contact on the Xda On the Today screen tap Contacts New Outlook Cont...

Page 122: ...e not in Name view tap Menu View By Name Enter the first few letters of the contact s name until the contact is displayed Find a contact by company On the Today screen tap Contacts Tap Menu View By Company Tap the company to see all the contacts listed under it Find a contact using filter From the Contact list tap Menu Filter Tap the category To show all contacts again tap All Contacts Assign a ri...

Page 123: ...tacts tap Menu Deselect All Copy a contact from the SIM card to the Contacts list on the Xda Select the contact entry that you want to copy Tap Menu Copy to Contacts then tap Copy Copy or retrieve a contact from the Contacts list to the SIM card Tap Menu Retrieve from Contacts The contacts stored on your Xda is displayed Select the contact entry that you want to copy or retrieve from your Xda to t...

Page 124: ...ar program tap Calendar Scheduling an appointment To schedule an appointment 1 Tap Calendar 2 Tap Menu New Appointment 3 Enter information about the appointment To schedule an all day event in All Day select Yes 4 Tap TO DO THIS Make a recurring appointment Tap the appointment and tap Menu Edit Tap Occurs and select one of the recurrence options Delete an appointment Tap the appointment to delete ...

Page 125: ... Today View your agenda for a specific date From any Calendar view tap Menu Go to Date Tap the date to view Show week numbers From any Calendar view tap Menu Tools Options Select the Show week numbers checkbox Change the display of the work week In any Calendar view tap Menu Tools Options and do the following To specify the first day of the week in 1st day of week select Sunday or Monday To specif...

Page 126: ...ed by an exclamation mark and a low priority task is marked by a downward pointing arrow Overdue tasks are displayed in bold red NOTE You can synchronise information on your Xda with your computer to keep your task list up to date in both locations TO DO THIS Create a task Tap Programs Tasks Menu New Task Enter the task name and details then tap Mark a task as completed Tap Programs Tasks Select t...

Page 127: ...pleted task to incomplete Tap Programs Tasks Select a completed task then press Activate to change status to incomplete Find a task Tap Programs Tasks Tap Menu Sort by and select a sort option or Menu Filter and select a category ...

Page 128: ...word policies The system administrator can impose setting up a password on your Xda and set the password length and complexity Communications functions lockdown The system administrator can disable Wi Fi SMS MMS Bluetooth email messaging and camera functions in your Xda Disable device applications The system administrator can disable the applications in your Xda File encryption The system administ...

Page 129: ...he Xda Zest a call g a call during a call Chapter 8 GPS features 8 1 GPS Catcher 8 2 External GPS 8 3 CoPilot Live 7 ...

Page 130: ...or determining the satellite position Updating GPS data To update GPS data 1 Tap Programs GPS Catcher 2 Tap Update to start update 3 Tap when finished NOTES To make a successful update ensure that your Xda is connected to the Internet GPS data expires in three days You need to update it again when it expires You can also set GPS Catcher to update automatically refer to the Setting GPS Catcher sect...

Page 131: ...ve GPS data NOTES Your Pocket PC support only Bluetooth enabled external GPS devices Before using an external device connect your external GPS device to your Pocket PC via Bluetooth Refer to Using Bluetooth section for details To set an external GPS device 1 Tap Settings System tab External GPS 2 From the Programs tab select a program port NOTE By default the port is set to GPD1 We recommend that ...

Page 132: ...e hardware port is set to COM2 and the baud rate is set to 57600 Refer to the Full User Manual of your external GPS device for details 4 From the Access tab select the Manage GPS automatically recommended box IMPORTANT If you clear this checkbox some GPS related application in your Xda may not be able to obtain GPS data ...

Page 133: ...e that you set the correct location date and time on your Xda to enjoy the best GPS functionality Before using CoPilot ensure that you insert the supplied CoPilot map SD card into the microSD card slot on your Xda The supplied CoPilot map SD card contains the UK and Ireland maps Using the trial version To use the trial version 1 Tap Programs CoPilot 2 In the online validation screen tap Next NOTE ...

Page 134: ...If you are using CoPilot for the first time you need to set up the following settings From the list of data regions select the region which you require for navigation then tap Next In the confirmation screen tap Finish to confirm your selected region In the Set Language screen set the language for the on screen text and voice guidance then tap Next Select between miles or kilometres for the distan...

Page 135: ...t Scroll backwards or forwards to see more tips and tricks or tap to close the window Using the licensed version After the 14 day trial period you need to purchase a full licence to continue using CoPilot Live Purchase the full licence at www copilotlive co uk o2 Once you have purchased a full licence a Product Key will be sent to you via email To use the licensed version 1 Tap Programs CoPilot 2 ...

Page 136: ...ddress when requested and tap Next Activating via the CoPilot activation website Activate your licence on the CoPilot Live activation website at http activate alk com 4 Once your CoPilot is activated the Activation Successful screen is displayed Tap Next to continue using CoPilot NOTES CoPilot Live automatically detects your Xda s built in GPS receiver for navigation You will not be able to receiv...

Page 137: ...hen it appears in the list below Scroll down to see more options matching what you have typed 4 Enter the first three or four letters of the street name Select the correct one when it appears in the list below the street name field 5 Enter the house number and tap Finish or just tap Finish to skip this step 6 A screen will then appear showing you a map of the route Select Drive to begin navigating...

Page 138: ... save your Home address for quick and easy route planning tap Menu Destination Home To create and manage your favourite destinations tap Menu Destination Favourites Change the driving view CoPilot Live has a selection of different driving views Simply select Menu Driving Views and choose from one of the below Driver Safety 3D 2D Where Am I 2D Next Turn 2D Destination Itinerary ...

Page 139: ...ings Safety Alerts Taking a detour You can programme CoPilot Live to make a detour from your current route You can choose an alternate route or just detour around a section of the route Select Menu Detour Find a Point of Interest If you are running low on fuel looking for a place to park or a nearby restaurant tap Menu Nearby POI to search for what you need ...

Page 140: ...Chapter 9 Multimedia features 9 1 Working with photos and videos ...

Page 141: ...am or send them using a messaging application Using the camera To start using the camera do either of the following Tap Programs Pictures and Videos Camera icon Press the Camera button on the lower right side of your Xda To exit the Camera tap the exit icon on the camera screen NOTES By default the preview screen is set to landscape After launching the camera your Xda is set to camera mode by defa...

Page 142: ...s and Videos Tap to switch mode Tap to set to video mode Tap to set to camera mode Tap to set to Panorama mode Tap to set to GPS mode Tap to set to Frame mode Tap to close the camera Tap to zoom out Tap to set to MMS camera mode Tap to set to MMS video mode Tap to launch Menu Tap to zoom in ...

Page 143: ...m Xda to your subject then half press the camera button to auto focus on the subject While the camera button is half pressed the auto focus frame appears on the centre of the screen 2 Full press the camera button 3 Tap Camera and then repeat steps 1 to 2 to take more photos NOTE The image is automatically saved to the default storage location and can be viewed using the Pictures and Videos applica...

Page 144: ...e appears on the centre of the screen 2 Full press the camera button to begin recording The record indicator turns from green to red while video is recording 3 Press the camera button again to stop recording NOTES The video clip is automatically saved to the default storage location Use Windows Media Player Mobile to play back video clip in your Xda Use Apple QuickTime player if you wish to play v...

Page 145: ...deo Size to select the photo video size You may also tap the Picture Size icon Set the photo quality Set to Camera Mode Select Menu Advanced Choose from Normal Fine or Super Fine Zoom a photo Set to Camera Mode Tap the Zoom in or the Zoom out icon Set the timer for taking a photo Set to Camera Mode Select Menu Self Timer or the Self Timer icon Save a photo or a video clip Set to either Camera Mode...

Page 146: ...e picture or video clip you want to beam and tap Menu Beam Tap the device to which you want to send and tap Beam Change the name of a picture Select a picture and tap View Menu Save Save as Change the name in the Name field Edit a picture Select the picture you want to edit and tap View Tap Menu Edit and do the following To rotate the picture 90 degrees tap Rotate To crop the picture tap Menu Crop...

Page 147: ...Menu Send Select MMS and tap Select A new MMS message is created with the file attached Enter the recipient s mobile phone number and the subject Scroll down to Insert Audio available only for pictures press the centre navigation key and select an audio clip to attach Scroll down to Insert Text enter your message and tap Send Set a picture size to use when emailing pictures Tap Menu Options Genera...

Page 148: ...2 1 Using th 2 2 Making a 2 3 Receiving 2 4 Options Chapter 10 O2 Features and Applications 10 1 Newstation 10 2 Microsoft Office Mobile 10 3 Adobe Reader LE ...

Page 149: ...and anytime NOTE Ensure that your Xda is connected to Internet when using Newstation Using Newstation To read RSS news 1 Tap Programs Newstation 2 Tap a category folder to open 3 Tap a channel name to open 4 Browse your favourite subjects To create a new category folder 1 Tap Programs Newstation 2 Tap Menu New Category then edit the category name ...

Page 150: ...ategory where you want to add the channel Then tap Finish Import from a file Select the radio button of Import from a file then tap Next Select a folder and choose a file from the list Choose channels from the list then tap Next Select a category where you want to add the channel then tap Finish Using Newstation menus Category Menu To use the category menu 1 Tap Programs Newstation 2 Select a cate...

Page 151: ...category folder then select a channel and tap Menu 3 Tap an option that you need Subject Menu To use the subject menu 1 Tap Programs Newstation 2 Tap a category folder Then tap a channel to open Select a subject and tap Menu The menu list pops up 3 Tap an option that you need ...

Page 152: ...ou would normally use the Office applications on your computer To access these applications tap Programs Office Mobile Select the appropriate application to use ICON DESCRIPTION Excel Mobile allows you to view create and edit an Excel spreadsheet OneNote Mobile allows you to view create and edit an OneNote file Powerpoint Mobile allows you to view a powerpoint presentation Word Mobile allows you t...

Page 153: ...ion in multiple ways and organise it according to your needs Besides text you can also insert audio recording and pictures to your notes PowerPoint Mobile PowerPoint Mobile enables you to only view presentation files on your Xda It is compatible with Microsoft Office PowerPoint 2007 Word Mobile Word Mobile enables you to view and edit Word documents on your Xda It saves the editing or formatting t...

Page 154: ...ur O2 Xda Zest answers to Frequently Asked Questions documentation and software upgrades please visit www seeO2 com You can also register online to receive information on updates and promotions Should you have further enquiries or feedback log on to 02 co uk xda and click on Contact Us Alternatively you may call us for assistance For a complete list of customer service phone numbers refer to your ...

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