Novatel MiFi 6620L User Manual Download Page 49

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Help & Support

The Help & Support menu contains the following options:

•

Attend a Wireless Workshop (See

Attend a Wireless Workshop

on page 45.)

•

Community Forum (See

Community Forums

on page 46.)

•

Device Support Page & User Guide (See

Device Support Page & User Guide

on page 46.)

My Jetpack Home - Help & Support

Summary of Contents for MiFi 6620L

Page 1: ...UserGuide MiFi 6620L 90026966 R1 ...

Page 2: ... otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks use...

Page 3: ... 4G LTE SIM Card 14 Universal Charging 15 Battery Tips 16 Power the Jetpack On and Off 17 Power On 17 Power Off 17 Connecting to Your Jetpack 18 Using Your Jetpack After Setup is Complete 20 Using the Jetpack User Interface 23 Jetpack Settings 25 Managing Your Jetpack 26 On the Jetpack Display 26 On the Jetpack Admin Website 27 Sign In 28 Sign In to the Jetpack Admin website 28 Menu Panel 29 My Je...

Page 4: ...70 Firewall 76 Universal Charging 83 On the Jetpack Display 83 On the Jetpack Admin Website 83 Wi Fi Protected Setup WPS 84 On the Jetpack Display 84 On the Jetpack Admin Website 85 Software Update 86 On the Jetpack Display 86 On the Jetpack Admin Website 86 Messages 87 On the Jetpack Display 87 On the Jetpack Admin Website 88 Parental Controls 90 Summary 90 Site List 90 Device List 93 About Jetpa...

Page 5: ...l Support 113 Product Specifications and Regulatory Information 114 Product Specifications 115 General 115 Technology Bands 115 Environmental 116 Regulatory Statements 117 Wireless Communications 119 Limited Warranty and Liability 119 Safety Hazards 120 Proper Battery Use and Disposal 122 Glossary 123 ...

Page 6: ...Overview Power Management Caring for Your MiFi 6620L Getting Started 1 ...

Page 7: ...Global Connectivity for up to 15 Wi Fi Enabled Devices to High Speed Wireless Data Connect to 4G LTE and numerous Global Bands Universal Charging The built in Universal Charger provides a spare charge for tablets smartphones and other devices running low on battery power Up to 20 Hours of Battery Life on a Single Charge Manage Wireless Network Activity MiFi Settings is an easy to use web based int...

Page 8: ...r operating systems Works with the latest versions of browsers including Android Google Chrome Firefox Internet Explorer Safari and Mobile Safari To use Wi Fi mode your computer or other device needs Wi Fi capability and Internet browser software If your computer does not have Wi Fi capability you can use Ethernet over USB tethering Your Jetpack must have proper data service to function See Using ...

Page 9: ...ata usage in GB and cycle end date Status Bar Provides connection and battery status network signal strength roaming status number of unread messages and the number of users connected with Wi Fi Power Button Powers the Jetpack on and off and turns display back on when device is in power saving mode Test port Use for testing and diagnostics SIM Card Slot The SIM card is pre installed here Battery R...

Page 10: ...displayed your Jetpack is connected to a network outside the home network area International Roaming If this icon is displayed your Jetpack is connected to a network outside the United States Messages If this icon is displayed you have unread Verizon system messages Connected Devices If this icon is displayed it shows the number of devices connected to your Jetpack Battery Charge Indicator Display...

Page 11: ...screen timeout audio on off audio alerts and network technology Universal Charging Scroll and select icon to display Universal Charging status Options include Available Charging or Not available WPS Scroll and select icon to set WPS Software Update Scroll and select the icon to display the current SW version and to download and install an update Message Center Scroll and select the icon to display...

Page 12: ...er You can use the Jetpack when the battery is installed and the charger is plugged into a wall socket Please ensure the wall socket is located near the equipment and is easily accessible The MiFi battery charges while it is plugged into the charger Universal charging You can use the Jetpack to charge external devices such as smartphones and tablets to help keep you powered and connected longer Be...

Page 13: ...on Novatel Wireless recommends the following guidelines Protect the Jetpack from liquids dust and excessive temperatures Do not apply adhesive labels to the Jetpack they might cause the Jetpack to potentially overheat and they might alter the performance of the antenna Store the Jetpack in a safe place when not in use ...

Page 14: ...Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete Using Your Jetpack 2 ...

Page 15: ...h LTE Download typical download speeds of 5 12 Mbps Upload typical upload speeds of 2 5 Mbps 3G Mobile Broadband with EVDO Rev A Download typical download speeds of 600 kbps 1 4 Mbps with bursts up to 3 1 Mbps Upload typical upload speeds of 500 800 kbps with bursts up to 1 8 Mbps Wi Fi 802 11a b g n 802 11a uses the 5 0 GHz frequency with a bandwidth up to 12 Mbps 802 11b uses the 2 4 GHz frequen...

Page 16: ...irm your computer meets the minimum system requirements See System Requirements on page 3 Fully charge the battery See Charging the Battery on page 12 Power on the Jetpack See Power the Jetpack On and Off on page 17 Connect the Jetpack to your computer using Wi Fi See Connecting to Your Jetpack on page 18 ...

Page 17: ...ectrical outlet CAUTION Use only batteries and chargers with your Jetpack that have been approved by Novatel Wireless for optimal performance and safe operation Replacing the Battery To remove and replace the battery Press your finger against the battery door removal tab then lift and remove the battery cover Set the cover aside Insert your finger into the battery removal divot and lift the batter...

Page 18: ...13 Replace the cover by setting it on the Jetpack where the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface ...

Page 19: ...e 4G LTE SIM card Remove the battery cover located on the underside of the Jetpack Remove the battery from the back of the Jetpack by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment Locate the SIM Card protector and lift to open Push the SIM Card toward the SIM Card slot to release then carefully slide the card backwards to remove NOT...

Page 20: ...The SIM card MUST remain in the SIM card slot when in use CAUTION Do not bend or scratch your SIM card Avoid exposing your SIM card to static electricity water or dirt Universal Charging The universal charging port allows you to charge an additional device using your Jetpack To charge an additional device Slide the port shield to expose the USB universal charging port Connect the USB cable to the ...

Page 21: ...ery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 20 C 4 F or above 60 C 140 F Never leave the Jetpack in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this Jetpack Some batteries perform best after several full charge discharge cycles It is n...

Page 22: ...splay lights up After the initial startup screens display the Home screen and menu options are available Power Off Press and hold the Power Button until the display shows MiFi The Jetpack will continue its shutdown process for several seconds and then automatically turn off the display ...

Page 23: ...ing Your Jetpack Connect to the Jetpack Universal Charging To access your Wi Fi Name SSID and Wi Fi Password after the initial power up or a device reset Power on your Jetpack Select Wi Fi Name Password to display the Wi Fi Name Password page Select More to display the Wi Fi Settings page and display your Admin Password Press the select button to exit and return to the Home screen and menu options...

Page 24: ...If you are unfamiliar with wireless networking on your computer consult the computer help system When prompted enter your Wi Fi Network password The Jetpack Home screen should now show an additional connected device Your Wi Fi enabled device is now connected to the Internet You can view or change Jetpack settings by connecting to the Jetpack Admin website at http my jetpack or http 192 168 1 1 IMP...

Page 25: ... Password Option Display Wi Fi Name Password Display Wi Fi Settings Directions The Jetpack comes from the factory with security enabled You can change the security settings using the Jetpack Admin website To change your Jetpack security settings Open the web browser of a device connected to the Jetpack and enter http my jetpack or http 192 168 1 1 Login with the Jetpack Admin Password which can be...

Page 26: ...n Password from My Jetpack Home select Manage My MiFi Change my Jetpack Admin Password Enter your current Admin Password in the Enter current password field Enter your new password in the Enter new password field and re enter to confirm in the Confirm new password field ...

Page 27: ...22 Click Save Changes Change Jetpack Admin Password ...

Page 28: ... for network signal strength data traffic activity unread Verizon system messages active roaming international roaming connected devices and battery strength To view your current data usage Use the real time data usage meter on the Home screen to check your data usage and billing cycle schedule Jetpack Display Home If SIM Lock is turned on or if another device is connected to the Universal Chargin...

Page 29: ...tion then press the select button to open the highlighted option Continue to press the select button to move through any additional screens Press Select to Open Option Menu Scroll Up Down to Desired Option Press Select to View Desired Option Press Select to go Back to Option Menu Scroll down to the Exit Option Press Hold Select to Return Home ...

Page 30: ...Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Universal Charging WPS Messages Parental Controls About Jetpack Jetpack Settings 3 ...

Page 31: ... to monitor network signal strength data activity roaming messages connected devices universal charging and battery life Use the Real time Data Usage meter to monitor current data usage and billing cycle schedule Use the navigation buttons to scroll to the desired Menu option Press the select button to open the selected Menu screen To return to the Home screen from any other screen press and hold ...

Page 32: ...onnected device s web browser and type http my jetpack or http 192 168 1 1 into the address bar Press Enter The My Jetpack Home page opens See Sign In on page 28 My Jetpack Home Click Sign In in the upper right corner of the window and type your Jetpack Admin password in the Admin password field and click Sign In to display the My Jetpack Home page See My Jetpack Home on page 30 You are now able t...

Page 33: ...ck Admin website Type the Jetpack Admin Password the default password is found on the Jetpack by selecting Help Jetpack Admin website in the Sign In field at the top right corner of the window Click Sign In If you forget your Admin Password click I Forgot the Admin Password and a reminder will appear telling you where to find your password Click OK Jetpack Admin Password Reminder ...

Page 34: ...29 Menu Panel The Menu Panel is the primary navigation for MiFi Settings You can access each feature under the appropriate menu My Jetpack Home Menu Panel ...

Page 35: ... the power button until the display lights and the Home screen displays Use the navigation buttons to scroll to the desired Menu option Press the select button to open the selected Menu screen To return to the Home screen press hold the select button to exit the selected Menu screen Home Screen Displays Scroll to Desired Menu Option Press Select Button to Exit ...

Page 36: ...only used links and all available menu options for your Jetpack My Jetpack Home contains the following quick link menu options Manage My Jetpack See Manage My Jetpack on page 32 My Account Tools See My Account Tools on page 38 Help Support See Help Support on page 44 My Jetpack Home ...

Page 37: ...ettings See Customize my Wi Fi Settings on page 33 Change my Jetpack Admin Password See Change my Jetpack Admin Password on page 34 Set GPS Options See Set GPS Options on page 36 My Jetpack Home Manage My Jetpack NOTE The next time you sign in to Jetpack Settings you will need to use the new password ...

Page 38: ...on Customize my Wi Fi Settings takes you to the Jetpack Settings page Wi Fi menu where you can customize Wi Fi profiles and view details about the devices connected to your Jetpack See Wi Fi on page 59 Jetpack Settings Wi Fi Network Settings ...

Page 39: ...s is the password you use to Sign In to Settings To change the Admin Password used to Sign In to your Jetpack Enter your current Admin password in the Enter current password box then click Continue Jetpack Settings Change Jetpack Admin Password Enter your new password in the Enter new password box Re enter your new password in the Confirm new password box Select a security question from the drop d...

Page 40: ... in the Answer Security Question field Jetpack Settings Answer Security Question Click Save Changes A message displays confirming that your password has been changed NOTE The next time you sign in to Jetpack Settings you will need to use the new password ...

Page 41: ...figure the GPS settings for your Jetpack To configure your Jetpack GPS settings Slide the ON OFF button to ON to activate the Jetpack location services and display the GPS Agreement Jetpack Settings GPS To proceed click Confirmed after reading and agreeing to the GPS Agreement Jetpack Settings GPS Agreement ...

Page 42: ...g a GPS data stream in Windows and other computing platforms If this check box is selected when connected via a USB cable a NMEA serial port is available to applications that can use a NMEA stream To use GPS over Wi Fi NMEA click Download GPS Over Wi Fi Drivers at the bottom of page to download and install the drivers GPS Download GPS Over Wi Fi Drivers Click Save Changes ...

Page 43: ... Jetpack Home My Account Tools My Verison Wireless Clicking on My Verizon Wireless takes you to the Verizon Wireless website where you can manage your wireless service Sign in to your account or watch videos to learn more about your Jetpack To sign in to your My Verizon account and access your account options Type your User ID or Mobile Number in the User ID or Mobile Number field Select the desir...

Page 44: ...e Messaging To display detailed information about Verizon Wireless coverage in your area U S Type your Street Address City and State or Zip code in the appropriate field then click Search To limit the coverage areas by service type click the button by each service type desired then click Refresh Map Use the map navigation tools to adjust the size and location of the area displayed Verizon Coverage...

Page 45: ... Zip code in the appropriate field then click the magnifying glass icon To limit the coverage areas by service type click the button by the service type desired Verizon International Coverage Map Use the map navigation tools to adjust the size and location of the area displayed Verizon International Coverage Map Adjust Size ...

Page 46: ...e the Data Calculator to select the best Verizon plan to meet your needs Select your device type at the top of the page Your choices are 3G and 4G Smartphones 3G Mobile Broadband and 4G Mobile Broadband Select the correct usage amounts from each category including email web access streaming music and video uploading and downloading photos 4G VoIP if applicable video calling and online gaming Veriz...

Page 47: ...where you are going in the Location panel Your choices are Country and Cruise Ship Type in country or cruise ship and select from the drop down tab Click Add to List Repeat for additional locations then click Next Verizon Trip Planner Enter Location Select how you want to keep in touch in the Communication panel Choose any combination from Voice Messaging Smartphone Wireless Internet and Tether Ho...

Page 48: ...ices panel Select the brand from the Select Brand drop down menu and the model from the Select Model drop down menu Click Show me what I need to display an overview of your trip information Verizon Trip Planner Show me what I need Verizon Trip Planner Options ...

Page 49: ...s the following options Attend a Wireless Workshop See Attend a Wireless Workshop on page 45 Community Forum See Community Forums on page 46 Device Support Page User Guide See Device Support Page User Guide on page 46 My Jetpack Home Help Support ...

Page 50: ... Wireless Workshop on the My Jetpack Home page to display the Wireless Workshops page Enter your Zip Code into the Enter Zip Code field or select a State and City from the dropdown menu Click View Workshops to display a list and description of available in store workshops in your selected location To register choose a location and time from the available options then click Register Enter the requi...

Page 51: ...rum and ask a question or read questions and answers from other device users Select Verizon Jetpack from the carousel of devices at the top of the page Enter your question into the Type your question field then click Ask it Verizon Support Community Forums Device Support Page User Guide Clicking on Device Support Page User Guide takes you to Wireless Support section on the Verizon Wireless website...

Page 52: ...Data Usage information is not available on the Home screen use the navigate button to scroll to the Data Usage icon and press the select button to display current data usage date data usage meter amount of data used total available in GB and the billing cycle end date Press hold the select button to exit and return to the Home screen NOTE The real time data usage meter will not display when SIM lo...

Page 53: ...play the Data Usage page and access information specific to your particular plan Jetpack Data Usage NOTE Roaming charges or roaming minutes may not be included in your estimate Credits and adjustments to your account may not appear until your next billing statement and may not be reflected in your current balance Payments are applied to your account on the same day they are made ...

Page 54: ...select button Select the Wi Fi Devices option to display the type name DNS and MAC details for each device connected to the Jetpack Network and to block or unblock each device Select the Blocked Devices option to display the type name DNS and MAC details for each blocked device and to unblock any of the blocked devices Select the USB Tethering option to display the type name DNS and MAC details fo...

Page 55: ...nterface to assign a name to a connected device the assigned name displays in place of the hostname In rare cases the hostname may be unavailable You can use the Edit option to change the name of any connected device Type The first column indicates the type of connected device You can use the Edit option to set or change the type If the type has not been set no icon is displayed Once you set the d...

Page 56: ... page opens allowing you to edit a connected device Jetpack Connected Devices Edit Select the appropriate change from the Connected Devices dropdown menu Jetpack Connected Devices Select Device Type Click Save to finish editing the device Jetpack Connected Devices Accept Changes ...

Page 57: ...devices Click Change Max Connections on the Connected Devices page Change Maximum Number of Connected Devices The Jetpack Settings Wi Fi page opens Select the number of devices from the Maximum Wi Fi connected devices dropdown menu Change Maximum Number of Connected Devices Click Save Changes ...

Page 58: ... This option is available for use with each connected device except for your own device and any device connected via USB Jetpack Connected Devices Block Blocked List This lists any devices you have blocked Note that since these devices are not currently connected and are blocked from connecting they do not have an IP address Instead they are identified by their name and MAC address Jetpack Connect...

Page 59: ...nblock to unblock a previously blocked device freeing it to connect again The unblocked device is deleted from the Blocked List and will reappear in the Connected Devices list when it connects Jetpack Connected Devices Unblock ...

Page 60: ...the setting and return to the Settings select screen Navigate to the Exit option or press hold the select button to return to the Home screen Settings Option Wi Fi Settings Change Wi Fi Band Screen Timeout On the Home screen navigate to the Settings icon and press the select button to open the Settings select screen and display Settings options Navigate to the Screen Timeout option and press the s...

Page 61: ...nd return to the Settings select screen Navigate to the Exit option or press hold the select button to return to the Home screen Settings Option Select Audio On Off Set Audio On Off Audio Alerts On the Home screen navigate to the Settings icon and press the select button to open the Settings Select screen and display Settings options Navigate to the Audio Alerts option and press the select button ...

Page 62: ... Settings Select screen and display Settings options Navigate to the Network Technology option and press the select button to display the Network Technology screen with the available technology options Navigate to the desired technology option and press the select button Navigate to the Back option and press the select button to return to the Settings options or press hold the select button to ret...

Page 63: ...ord and preference changes obtain software update information backup and restore files to your Jetpack and set GPS preferences The Jetpack Settings page contains the following sections Wi Fi See Wi Fi on page 59 Jetpack See Jetpack on page 61 Advanced See Advanced on page 70 Jetpack Wi Fi Settings ...

Page 64: ...ou to enable Wi Fi devices to connect to the Jetpack Wi Fi network to change the Basic Wi Fi Settings including Wi Fi Name Password to select 2 4 GHx and 5 GHz Band Settings and to turn ON OFF Wi Fi Options Change Wi Fi Name and Password ...

Page 65: ...ly Select the Bandwidth 802 11 Mode and Channel from the drop down menus Change Band Settings To turn ON OFF Wi Fi Options To turn on an option click the option checkbox to display the check mark To turn off an option click the option checkbox to remove the check mark Click Save Changes to finalize and accept the new settings Turn ON OFF Wi Fi Options ...

Page 66: ...tpack settings and set GPS preferences The Jetpack Settings Jetpack section contains the following menu options Jetpack Admin Password See Jetpack Admin Password on page 62 Preferences See Preferences on page 64 Software Update See Software Update on page 65 Backup and Restore See Backup and Restore on page 66 GPS See GPS on page 68 Jetpack Settings Jetpack Admin Password ...

Page 67: ...hange Jetpack Admin Password Change the Admin Password To change your Admin Password Type your current password in the Current Admin Password field Select Continue to display the Change Jetpack Admin Password screen Type your new password in the New Admin Password field Type your new password a second time in the Confirm new Admin Password field Select a security question from the dropdown menu op...

Page 68: ...63 Click Save Changes to save any changes made to your password Save Changes to Jetpack Admin Password ...

Page 69: ...Jetpack display Universal Charging Use this feature to charge your cellphone or similar device Device Preferences Allows you to set the behaviour of the Jetpack Notifications Allows you to turn ON OFF listed notifications User Preferences Allows you to customize the date time distance and number formats Jetpack Settings Jetpack Preferences ...

Page 70: ...e version Displays information for the current software version date of last check for updates and the number of updates currently available Checked for update Displays the date of the last software update Update available Displays the software update history Jetpack Settings Software Update ...

Page 71: ...to your Jetpack Click Browse and select a file then enter the Admin Password in effect when the backup file was saved in the Admin Password field and click Restore Now Restore to Factory Defaults Allows you to restore all settings on your Jetpack to the factory default values Click Restore Factory Defaults to restore all such settings If prompted for a password use the default Admin Password which...

Page 72: ...f your Jetpack settings to your Jetpack device Click Browse to navigate to the desired settings backup file saved on your computer Enter the Admin Password in effect when the backup file was saved in the Admin Password field Click Restore Now Restore Previous Jetpack Settings To restore all settings on your Jetpack to factory default settings Click Restore Factory Defaults If prompted for a passwo...

Page 73: ...r will turn off once it is on GPS over Wi Fi NMEA Allows you to download and install the GPS over Wi Fi driver for your computing platform Jetpack Settings Jetpack GPS To turn GPS ON Slide the ON OFF button to ON Select the desired turn off option from the drop down menu The choices are Turn off on power down or Always on Jetpack Settings Jetpack GPS Turn ON ...

Page 74: ...Wi Fi Drivers and select the appropriate driver from the list of available drivers Save the driver to the desired location on your computer Open the driver exe file and follow the installation instructions Click Save Changes to finalize and accept the new GPS settings Jetpack Settings Jetpack GPS download GPS over Wi Fi Drivers ...

Page 75: ...ll MAC filter and LAN settings as well as options for configuring port filtering and forwarding applications IMPORTANT Changing the Jetpack s Advanced settings can adversely affect stability performance and security of the Jetpack Jetpack Settings Advanced Settings Warning Click Continue on the Advanced page to access Advanced page options ...

Page 76: ...ge 72 Manual DNS See Manual DNS on page 74 SIM See SIM on page 75 Firewall See Firewall on page 76 MAC Filter See MAC Filter on page 77 LAN See LAN on page 78 Port Filtering See Port Filtering on page 79 Port Forwarding See Port Forwarding on page 82 Jetpack Settings Advanced Networks ...

Page 77: ...ork technologies whivh will be used The choices are Global LTE only CDMA only and LTE UMTS GSM Content Delivery Optimization CDO Provides better download performance for a single user Show Advanced Settings Click to display or change the following 4G LTE APN Displays the network carrier APN GSM UMTS HSPA APN Use only when a non Verizon SIM is inserted Save Changes Use to activate and save new sett...

Page 78: ...network technology from the dropdown menu Choose from Global LTE only CDMA only and LTE UMTS GSM Click Save Changes to accept and finalize the revised preferred network setting To turn on Content Delivery Optimization for better download performance for a single user Click the Content Delivery Optimization checkbox Click Save Changes to accept and finalize the revised CDO setting To display or cha...

Page 79: ...lect up to two DNS IP addresses Jetpack Settings Advanced Manual DNS To manually select a Domain Name Server Click the box next to Enable manual DNS Enter the IP address for the first DNS in the DNS 1 IP address field Enter the IP address for the second DNS in the DNS 2 IP address field if applicable Click Save Changes ...

Page 80: ...the current status of the SIM card Possible values include Ready This is the normal state The SIM PIN is not used PIN Locked The SIM PIN must be entered before you can use the mobile network PUK Locked The PUK for the SIM must be entered in order to continue The PUK can be obtained from your service provider Unlocked The SIM PIN is needed but has already been entered No SIM No SIM was detected If ...

Page 81: ... this option should be turned on If OFF VPN clients are not allowed to connect IPv6 Transparent Mode Allows connected devices to be accessible from the Internet DMZ IPv4 Allows the connected device specified as the DMZ IP address to receive all traffic which would otherwise be blocked by the firewall DMZ checkbox Use the checkbox to turn ON OFF the DMZ feature DMZ IP Address Enter the IP address o...

Page 82: ...efresh Use to refresh the screen and delete any unsaved changes Add Device Use to add a new device to the devices list Save Changes Use to activate and save new settings Jetpack Settings Advanced MAC Filter To add a device to the device list Click Add Device and enter the device name in the Name field Select the device type from the Type dropdown menu Enter the MAC Address in the MAC Address field...

Page 83: ...ould be left turned on Start DHCP address range at The start range of IP addresses reserved for use by the Jetpack s DHCP server table DHCP address range The current range of IP addresses reserved for use by Jetpack s DHCP server table If a device with a static IP address wants to connect to MiFi 6620L s network the static IP should be outside of the DHCP address range Most devices do not have a s...

Page 84: ...pplications list but do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser The Port Filtering menu contains the following sections Applications Turn on each port filtering application that needs to be able to access the Internet by checking the box next to one or more applications When port filtering is turned on all other applications ...

Page 85: ...Telnet Click Add Custom Application to add a new custom application to the list of allowed applications You can define and turn on custom Port Filtering applications You need to know details of the traffic used and generated by the applications you wish to define NOTE The Add Custom Application option is only available when port filtering is turned ON You can add up to ten custom applications ...

Page 86: ... in the Start Port field Enter the end of the range of port numbers in the End Port field If the port is a single port instead of a range type the same value for both the Start Port and the End Port Select the protocol TCP UDP or both used by each port range from the Protocol dropdown menu Click Save Changes to activate and save any changes made to the custom applications Select the Delete checkbo...

Page 87: ...orwarding must be used in order for the games to function correctly The Port Forwarding menu contains the following sections ON OFF Slide the ON OFF button to ON to activate Port Forwarding Default Applications The IP address for the selected application Choose from DNS FTP HTTP POP3 SMTP SNMP Telnet and TFTP Custom Applications Add Custom Application Allows you to define your own applications Onc...

Page 88: ...oll to the Universal Charging icon and press the select button to display an animation showing how to connect and charge a phone or other device using the Universal Charging port Select More to display charging status Select Exit to return to the Home screen Universal Charging Option Instruction Animation Instruction Animation Current Charging Availability On the Jetpack Admin Website The Jetpack ...

Page 89: ...t to connect to your Jetpack to complete automatic setup To exit the Push Button WPS option and return to the Home screen navigate to Exit and press the select button WPS Option Start Push Button Method Push Button WPS Started Exit WPS Setup To start PIN Input WPS On the Home screen scroll to the WPS icon and press the select button to display WPS Method options Navigate to the PIN Input option an...

Page 90: ...85 On the Jetpack Admin Website To turn on the WPS system on your Jetpack Select Jetpack Settings Wi Fi Options Mark the WPS checkbox then click Save Changes Jetpack Settings Wi Fi Turn ON WPS ...

Page 91: ...ware Version and last check for an update Press the select button to move to the Software Update page Select Yes then press the select button to check for an update If an update is available you can choose to download and install the update using your Jetpack device Press hold the select button to return to the Home screen Software Update option Select Yes to Check Checking for New Version Update ...

Page 92: ...e screen scroll to the Messages icon and press the select button to open the first unread message To delete the message press the select button To retain the message use the right scroll button to move to the next unread message When No More Messages displays press the select button to exit and return to the Home screen Select Messages Scroll Right to Next Message Press Select to Delete Press Sele...

Page 93: ...essages and allows you to delete messages individually or all messages at one time Unread messages are marked with a red message icon Jetpack Messages To delete existing messages To delete one message at a time click the garbage can icon for each message you want to delete Jetpack Messages Delete ...

Page 94: ...89 To delete all messages at one time click Delete All Messages at the bottom of the page Jetpack Messages Delete All ...

Page 95: ...e Parental Controls Summary section allows you to turns the Site List ON OFF and displays Site List and Device List status information To turn on the Site Filter and block access to specified sites slide the ON OFF button to ON Site List The Parental Controls Site List section allows you to block access to a list of sites or allow access only to specified sites To block access to a list of sites S...

Page 96: ...from the Blocked List Select the Block List button to display the current list of blocked sites Select the Delete checkbox for the site you want to delete To delete all blocked sites click Select All Click Save Changes to delete the selected sites and save the revised Block List Jetpack Parental Controls Site List Block List Delete ...

Page 97: ... to allow Click Save Changes to update and save the revised Allow List Jetpack Parental Controls Site List Allow List Add To delete a site from the Allow List Select the Allow List button to display the current list of allowed sites Select the Delete checkbox for the site you want to delete To delete all blocked sites click Select All Click Save Changes to delete the selected sites and save the re...

Page 98: ...FF and identify which devices will use the Site Filter If the Device List is turned ON only devices listed and selected will use the Site Filter Jetpack Parental Controls Device List ON If the Device List is turned OFF all devices will use the Site Filter Jetpack Parental Controls Device List OFF ...

Page 99: ...k icon and press the select button to open the Internet Status screen and display status information including connection network technology signal SNR and roaming Press the select button to navigate to the Jetpack Info screen and display model number version wireless number IMEI and battery level Press the select button to exit the Jetpack Info screen and return to the Home screen About Jetpack O...

Page 100: ...ons Internet Status See Internet Status on page 95 Jetpack Info See Jetpack Info on page 97 Diagnostics See Diagnostics on page 98 Logs See Logs on page 103 Jetpack Support See Jetpack Support on page 105 Internet Status The Internet Status page shows Jetpack settings and status and contains the following sections Internet Status See Internet Status on page 96 IPv4 See IPv4 on page 96 IPv6 See IPv...

Page 101: ... to the network Received The amount of data received from the network IPv4 The IPv4 section has the following options IP Address The IP address for the Jetpack Mask The subnet mask network setting for the Jetpack The default value 255 255 255 0 is standard for small class C networks If you change the LAN IP Address ensure you use the correct Subnet Mask for the IP address range containing the LAN ...

Page 102: ...My Jetpack version The current Jetpack version MiFi OS version The Jetpack operating system OS including its components version Modem FW version The current modem firmware version Wi Fi FW version The current Wi Fi firmware version Web UI version The web user interface version Display UI version The current user interface version PRI version The configuration version currently applied to the Jetpa...

Page 103: ...ly for troubleshooting and is not required for normal operation The Diagnostics page contains the following sections Modem See Modem on page 99 4G LTE Network See 4G LTE Network on page 100 GSM UMTS HSPA Network See 4G LTE Network on page 100 3G Network eHRPD EVDO 1xRTT See GSM UMTS HSPA Network on page 100 Field Test See Field Test on page 102 About Jetpack Diagnostics ...

Page 104: ...IM card is missing or this field indicates some form of SIM error the Jetpack will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Card MIN MSID The Mobile Identification Number MIN or Mobile Station ID MSID is the number associated with the home service provider and the wireless phone number ESN The Electronic Serial Number which is either blank or a pseudo ES...

Page 105: ... Status Status of the network Disabled Not available or Available Network operator The vendor that currently provides wireless access Technology The current technology in use for the GSM WCDMA HSPA network Possible values from slowest to fastest are GPRS EDGE UMTS HSDPA HSUPA HSPA and HSPA DC PLMN ID The name and or ID of the Public Land Mobile Network Cell ID The value identifies the cell tower c...

Page 106: ...reless access RSSI 1x Indicates the RSSI for the 1xRTT signal RSSI EVDO Indicates the signal strength for the EVDO eHRPD signal Technology The type of technology used to connect to the Internet Ec Io A measure of how clean the signal is and is a type of signal to noise ratio SID System identifier for the network Roaming Indicates if the current connection is a roaming connection About Jetpack Diag...

Page 107: ...Test Click on Field Test to provide a list of low level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues About Jetpack Diagnostics Field Test ...

Page 108: ...ord various operations and are used for troubleshooting and are not needed for normal Jetpack operation About Jetpack Diagnostics Field Test Turn on Logs To turn on system logs Select the checkbox next to Turn on logs About Jetpack Logs Turn On Click Save Changes About Jetpack Logs Save Changes ...

Page 109: ...m logs Deselect the checkbox next to Turn on logs About Jetpack Logs Turn Off Click Save Changes About Jetpack Logs Save Changes Delete System Log To delete a system log Select the checkbox next to Turn on logs About Jetpack Logs Turn On ...

Page 110: ...bout Jetpack Logs Set Delete System Log Click Save Changes Jetpack Support Click on Jetpack Support to link directly to the Quick Links Self Support and Customer Care sections of the web interface The Jetpack Support page contains the following sections Quick Links See My Account Tools on page 38 Self Service Support See Help Support on page 44 Customer Care To contact Verizon Customer Care call 8...

Page 111: ...tures Wi Fi Protected Setup WPS Unlock SIM and Tips Use the up down scroll buttons to highlight the desired Help option then press the select button to display option choices and information Use the down scroll button to highlight Exit or Back and press the select button to return to the Help options Help Option Select Jetpack Admin Website Jetpack Admin Website Info Select Advanced Features Retur...

Page 112: ...Overview Common Problems and Solutions Technical Support Troubleshooting 4 ...

Page 113: ...he following tips can help solve many common problems encountered while using the Jetpack First Steps Make sure you are using the Jetpack in the correct geographic region Ensure that your wireless coverage extends to your current location Ensure you have an active subscription plan Restarting your computer and your Jetpack can resolve many issues IMPORTANT Before contacting support be sure to rest...

Page 114: ...he wall charger How do I reset the Jetpack back to factory settings The master reset button is in a small hole located on the bottom of the Jetpack underneath the battery cover This button returns the Jetpack to factory settings including re setting the Wi Fi Name SSID and Wi Fi Password To reset the Jetpack follow these steps Place one end of an unfolded paper clip into the master reset button ho...

Page 115: ... Reorient your device If you are inside a building or near a structure that may be blocking the signal change the position or location of the device For example try moving your device close to a window You are outside your coverage area or there may be a problem with your account Check with your network operator The Jetpack has no power or the device screen does not display when the power button i...

Page 116: ... the Connected Devices icon in the status bar will show a connected device I see the network name but cannot connect to my Jetpack Go to Wi Fi Name Password to check that you are using the correct Wi Fi password How do I disconnect from the network From the Jetpack device To disconnect from the Wi Fi network select Settings Wi Fi Turn Off From the Jetpack Admin network Go to http my jetpack to ope...

Page 117: ...play more detailed information for connected devices go to http my jetpack to open the Home page then Sign In using your Jetpack Admin Password Select Connected Devices from the Navigation panel to display additional details for all currently connected and blocked devices How do I check the firmware version installed on my Jetpack Select Software Update to display the current version installed To ...

Page 118: ...omputer and the MiFi 6620L Technical Support Contact your service provider for assistance When calling you may be asked for the wireless number of your Jetpack To find your Jetpack s wireless number go to About Jetpack Jetpack Info on your device or http my jetpack on the Web User Interface ...

Page 119: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 5 ...

Page 120: ...r full charge Usage 4000 mAh 3 hours when not in use Up to 20 hours Chip Set QUALCOMM MDM9625 Interface Type Type B USB Port for Micro USB used by the wall charger Type A USB port used by Universal Charging feature Memory RAM 128MB LPDDR FLASH 256MB NAND Technology Bands Technology LTE CDMA 1X EV DO Rev 0 A HSPA GPRS EDGE Band Designation LTE Category 4 CDMA 1x EV DO RA 800 1900 MHz Bands Domestic...

Page 121: ... onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars The housing will withstand drop from 1 25m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars Electrostatic Discharge The device shall be able to withstand the following ESD 8kV contact 15kV air dis...

Page 122: ...to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including ...

Page 123: ...or better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory minimum of 10 mm 1 cm should be maintained between the device and any part of a human body when using the device Increasing the separation between the device and the body will result in better recepti...

Page 124: ... EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the...

Page 125: ...e facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment...

Page 126: ...re sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrence then restart your computer ...

Page 127: ... to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow a metallic or conductive object to contact the battery ter...

Page 128: ...Glossary 6 ...

Page 129: ...N communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously CDMA Code Division Multiple Access It is the underlying channel access method used by some mobile phone standards DHC...

Page 130: ... Service Provider Also referred to as the service carrier an ISP provides Internet connection service See Network Operator Kbps Kilobits per second The rate of data flow LAN Local Area Network A type of network that lets a group of computers all in close proximity such as inside an office building communicate with one another It does not use common carrier circuits though it can have gateways or b...

Page 131: ...e for computing device peripherals such as a printer mobile modem etc USB connectors may be used for data transfer or charging USB Port Types The USB ports on computers and hubs have a rectangular Type A socket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B...

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Novatel MiFi 6620L, User Manual

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