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Nortel Meridian M1250, User Manual

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Nortel Meridian M1250 User Manual Download Page 165

 

• • • • 159 • • • •

 

Supervisory features

Monitoring other attendants

 

As supervisor, you can monitor selected attendant calls without being detected by either the attendant or 
the caller.

 

1

 

Once in position-busy 
mode, press an idle lpk 
key.

The lpk indicator goes on.

 

2

 

Press obs/B. ver.

The obs/B. ver indicator 
flashes.

 

3

 

Dial the access code, 
then the attendant 
number.

You hear conversation, 
but you cannot be heard, if 
the called attendant is 
talking to a caller. The S 
and D indicators go on. 
You hear nothing if the 
called console is idle. The 
S and D indicators go on. 
You hear nothing if the 
called console is in 
position-busy mode. The 
S and D indicators go on 
and the obs/B. ver 
indicator flashes.

 

4

 

Press RLS to end the 
procedure.

The RLS indicator goes 
on; you are free to 
perform other supervisory 
functions.

Summary of Contents for Meridian M1250

Page 1: ...i ...

Page 2: ...d extended call 48 Timed recall from an unanswered parked call 49 Recall from an extension using LINK or ATT RECALL 50 Recall from an extension using Transfer 51 Recall from an extension using Conference 52 Recall to Same Attendant 53 Calling an extension 54 Calling an outside number 55 Trunk to trunk call 56 Through dialing 57 Setting up a conference call 58 Calling another attendant 60 Transferr...

Page 3: ... Turning Night Service on and off 102 Enhanced Night Service 103 Turning Enhanced Night Service on and off 105 Controlling DID routes 106 Paging 108 Radio Paging Automatic post selection 109 Radio Paging Manual pre selection 110 Radio Paging Manual post selection 112 Radio Paging Automatic pre selection 113 Position Busy 114 Speaking privately Splitting 115 Storing a Speed Call number 117 Calling ...

Page 4: ... to another remote extension 136 Charge 137 Entering an account number after dialing a call 137 Calling Party Number 138 Metering calls 139 Answering meter recalls 140 Network Attendant Service NAS 141 Answering a call from a remote console 141 Extending a call to an idle remote extension 143 Remote recall 144 Extending a call to a busy remote extension 145 Transferring a call to another remote ex...

Page 5: ...elivering a message 155 Checking the status of a MSG WAITING signal 157 Supervisory features 158 Supervisory mode 158 Monitoring other attendants 159 Calling an attendant 160 Transferring a call to an attendant 161 Supervisory assistance 162 Index 163 ...

Page 6: ...Meridian is a trademark of Northern Telecom Copyright 1996 Northern Telecom P0834426 ...

Page 7: ...nce card to help you provide fast and efficient service Note Not all features described in this user guide are available in your area Contact your system administrator for details concerning features available to you M1250 or M2250 attendant console The display screen is at the top of the console You can tell which model console you have by looking at the display screen The M2250 attendant console...

Page 8: ...NT for a call that has been automatically routed to you from an extension that has been programmed to forward calls to you when it is busy Call Forward Busy or that has been routed to you through a hunt chain Hunting Line 3 gives information about the destination of a call The destination information can include the number dialed the name of the person whose extension you dialed and the trunk and ...

Page 9: ... next field on the display indicates the alarm status of the system The following alarms are presented on the display MJ means that the system has detected a major malfunction which does not permit normal call processing If this happens notify repair service at once MN means that the system has detected a minor malfunction which does not affect normal call processing If this message remains on for...

Page 10: ...n extension that has been programmed to forward calls to you when there is no answer Call Forward No Answer Hunt for a call that has been automatically routed to you from an extension that has been programmed to forward calls to you when it is busy Call Forward Busy or that has been routed to you through a hunt chain Hunting The CW in the upper right indicates whether you have any calls waiting Th...

Page 11: ...rizontal row right under the display How to read the display 1 Press for Line 2 Press for Line 3 2 Press to move towards the beginning of the number 3 Press to move towards the end of the number Reading the display on 2 line display M2250 only If the source or destination information is too long to fit on the line an arrow appears on the right side of the display To see the rest of the information...

Page 12: ...e active call display by pressing the and keys From the idle display press the key to show the active call display from the active call display press the key to show the idle display Note You need to have the active call display showing when you want to Store an auto dial number Store a speed call number Store a Stored Number Redial number ahead of time ...

Page 13: ...nt at the main location this key enables you to get a dial tone from a remote location to extend a call there Position Busy Night Service In normal mode this key enables you to prevent calls from being routed to your console Used with the SHIFT key this key enables you to set up or alter Night Service connections and put the whole system in Night Service Signal Source CGM In normal mode it enables...

Page 14: ...ys and indicators The Trunk Group Busy keys enable you to deny users access to trunk groups from 0 to 9 0 to 7 on the M1250 and have calls to those trunk groups sent to your console instead The trunk group indicators show the status of each group of trunks steadily lit You have busied out all trunks in the group by putting the console into shift mode and then pressing the Trunk Group Busy key With...

Page 15: ...rst call in the queue is automatically routed to an idle loop key lpk To answer this call you press the loop key All ICI indicators except the one for the call you have answered go off The calls waiting message shows that there are calls queued When you release from the first call the queued calls are shown by the appropriate ICI indicators You can answer every call in the queue in order by using ...

Page 16: ...ed to you from an extension that has been programmed to forward calls to you when it is busy Foreign Exchange The call is on a Foreign Exchange FX trunk Interpositional Call The call is from another attendant at your location Intercept The call is from a restricted or semi restricted extension attempting to make a call that is not allowed a caller encountering equipment or dialing irregularities a...

Page 17: ...alled X11 Release 20 and later allows up to six LDNs Previous releases allow up to four Message Center A caller wants to leave or retrieve a message This indicator appears only on consoles equipped with Message Center features Recall A call that you have put through to an extension that is busy or does not answer within a set time usually 30 seconds is returned to you The recall ICI can also indic...

Page 18: ...ension is denied access to all incoming and outgoing trunk lines Incoming calls for a fully restricted extension come to the attendant who then extends them Unrestricted or Semi restricted The call is from an unrestricted or semi restricted extension An unrestricted extension user can place and receive all types of calls A semi restricted extension user can place calls to other extensions and can ...

Page 19: ...ese keys with indicators Loop Pickup Enables you to answer or place a call There are six loop pickup keys labeled lpk 0 through lpk 5 A source S and destination D indicator appears beside each lpk key Release Enables you to release a call from the console freeing the console to take other calls lpk RLS ...

Page 20: ...party without the caller hearing Exclude Destination Enables you to speak to the caller without the called party hearing Release Source Enables you to release the caller from a call Release Destination Enables you to release a called party unanswered ringing or a busy signal an extension requesting a transfer the equipment if you misdial excl src excl dest RLS src RLS dest ...

Page 21: ...mode it enables you to establish a conference call of up to six parties including yourself A maximum of two trunks can be in the conference at any one time In shift mode when the console is idle this key allows you to input information from the dial pad to the Busy Lamp Field Console Graphics Module This can also apply to 3 party conference Shift Enables you to access trunk group keys either to bu...

Page 22: ...umber that will be dialed automatically by the system when auto D is pressed Automatic Wake Up Enables you to set up and cancel automatic wake up calls Barge In Enables you to verify the status idle or busy of any trunk or special service access line Break in Enables you to enter an existing connection to offer a call or relay an important message international use only Busy Verify Enables you to ...

Page 23: ...ou to direct calls coming in on DID trunks either to a set of extensions considered to be night destinations or to normal extensions Display Calls Waiting Enables you to display the number of calls waiting to be answered at the console Display Destination Enables you to display the phone number of a called party Display Source Enables you to display stored numbers associated with Auto Dial Speed C...

Page 24: ...ication Enables you to turn on the message waiting signal at an extension for which a message has been taken Meter Enables you to flag outgoing calls as metered calls for billing and other administrative purposes international use only Paging Enables you to connect to your organization s paging equipment Press the key for the duration of your announcement Routing Control Enables you to change exte...

Page 25: ...ree a headset can be used You can plug the headset or handset into either side of the console Make sure you plug it in right side up or callers won t be able to hear your voice Busy Lamp Field Console Graphics Module An optional Busy Lamp Field Console Graphics Module BLF CGM may be attached to the back of the console The BLF CGM shows you the busy idle status of extensions within the system It al...

Page 26: ...Busy mode calls that would normally ring at your console are directed to other consoles If yours is the only console the system goes into Night Service Opening the Options menu To open the Options menu press SHIFT and You see the menu on the display screen which looks like this Closing the Options menu To close the Options menu press The console remains in position busy mode Now let s look at the ...

Page 27: ... Use 5 and 6 to raise and lower the volume of the buzz When you have found the pitch and volume you like best press 2 to silence the buzzing Press to return to the Options menu Setting the language If you press 3 on the Options menu you see this screen The number in the upper right corner of the screen shows that this option takes up more than one screen Press to see the second screen SETTING BUZZ...

Page 28: ...by the same number you must be at the appropriate menu level when you enter the language number Press to return to the Options menu Setting the Display Options Setting the time and date format and 2 4 line mode If you press 4 on the Options menu you see this screen Press 1 to set the time format The time format screen looks like this There are two formats for the time 12 and 24 hour format Press t...

Page 29: ...the two formats Press to return to the previous screen Press to return to the Options menu Setting the display mode format Press 3 to set the display mode format There are two formats for the display 2 lines or 4 lines format Press to change back and forth between the two formats Press to return to the previous screen DISPLAY DATE DD MMM YY exit DISPLAY FORMAT 2 4 LINE DISPLAY MODE change exit ...

Page 30: ...f the tone When you have found the pitch and volume you like best press 2 to silence the tone or press to silence the tone and return to the Options menu Setting call waiting options If you press 6 on the Options menu you see this screen Press 1 to set the calls waiting format The calls waiting screen looks like this Press to turn the calls waiting display on and off When the calls waiting display...

Page 31: ...ss to return to the Options menu The Options menu M1250 4 line display The Options menu on the M1250 gives you the opportunity to set a number of display and console features to suit your preferences It offers these choices set display screen contrast set buzz tone set language set time set date set key clicking While the Options menu is being used the console puts itself in position busy mode so ...

Page 32: ... listed beside the option Notice the number 1 in the upper right corner of the screen This means that there is more to see of the menu than fits on the screen To see the next screen press on the dial pad This is the second part of the menu To return to the first part of the menu press OPTIONS MENU 1 1 CONTRAST 2 BUZZ TONE 3 LANGUAGE 4 SET TIME 5 SET DATE 6 DISPLAY next exit OPTIONS MENU 1 KEYCLICK...

Page 33: ...evels of contrast between the characters you see on the screen and the background Press 1 to increase the contrast Press 2 to decrease the contrast Press to return to the Options menu Setting the buzz tone If you press 2 on the Options menu you see this screen Press 1 to hear a non stop buzz for pitch and volume setting purposes Then use 3 and 4 to raise and lower the pitch of the buzz Use 5 and 6...

Page 34: ... pressing the corresponding number key on the dial pad All display messages are then shown in the language of your choice Press to return to the Options menu Setting the time If you press 4 on the Options menu you see this screen This screen works differently than the previous ones You enter information rather than simply selecting your preference SET LANGUAGE 1 1 ENGLISH 2 FRANCAIS 3 ESPANOL 4 DE...

Page 35: ...t over the old entry You can jump over an entry that is already correct without changing it to get to a mistake by pressing When you have set the time properly press to save the change Press to return to the Options menu Setting the Date If you press 5 on the first screen of the Options menu you see this screen This screen works like the time screen First you enter the day 01 31 then the month 01 ...

Page 36: ...for the date day month year and month day year Press to change back and forth between the two formats Press to return to the previous screen Press to return to the Options menu Setting the key clicking If you press 1 on the second screen of the Options menu you see this screen Press to turn key clicking on and off When key clicking is on you hear a beep every time you press any key on the console ...

Page 37: ...le the Options menu is being used the console puts itself in Position Busy mode so that no calls interrupt you In Position Busy mode calls that would normally ring at your console are directed to other consoles If yours is the only console the system goes into Night Service Opening the Options menu To open the Options menu press SHIFT and You see the menu on the display screen which looks like thi...

Page 38: ...lay There are 16 levels of contrast between the characters you see on the display and the background Press 1 to increase the contrast Press 2 to decrease the contrast Press to return to the Options menu Setting the buzz tone If you press 2 on the Options menu you see this display The 1 6 on the first line of the display tells you there are six items in the menu Press to see the additional menu ite...

Page 39: ... this display The 1 on the first line of the display tells you there are several levels to this menu The 1 6 on the first line of the display tells you there are six items in the first level of this menu Press to see the additional menu items Pressing repeatedly will step you through all the menu items In all there are 15 languages to choose from They are separated into three menu levels Level 1 1...

Page 40: ...priate menu level when you enter the language number Press to return to the Options menu Setting the time and date format If you press 4 on the Options menu you see this display Press 1 to change the time format Press 2 to change the date format Changing the time format The time format display looks like this There are two formats for the time 12 and 24 hour format Press to change back and forth b...

Page 41: ...for the date day month year and month day year Press to change back and forth between the two formats Press to return to the previous display Setting the key clicking If you press 5 from the Options menu you see this display The 1 7 on the first line of the display tells you there are seven items in the menu Press to see the additional menu items Pressing repeatedly will step you through all the m...

Page 42: ...urn off the continuous key click beep Press to return the Options menu Setting call waiting options If you press 6 on the Options menu you see the display Press 1 change the call waiting display Press 2 to change the call waiting tone Changing the call waiting display The call waiting display looks like this Press to turn the call waiting prompt on and off Press to return to the previous display C...

Page 43: ...l waiting buzz tone Press to return to the previous display Using features You can still use all the features described in the M1250 and M2250 Attendant Console User Guide All of the features work exactly the same except the following Store an auto dial number Store a speed call number Store a Stored Number Redial number ahead of time Before using these features you need to manually change from th...

Page 44: ... entering the code assigned to the desired number Stored Number Redial One number can be stored after it has been dialed either before or during the connection and then can be dialed again later automatically Codes There are a number of codes you will use in operating the console The System Administrator is responsible for providing you with a list of all the codes you need There are a few types o...

Page 45: ... LDN X11 release 20 and later allows up to six LDNs Previous releases allow up to four When Network Attendant Services NAS is enabled the LDNs are recognized across the network Loop A loop is a line that comes to the console over which calls can be extended Night Service When all consoles are unattended the system is put into Night Service This routes all incoming calls to a destination other than...

Page 46: ...This symbol represents a flashing indicator This symbol represents an indicator that goes on steadily The hand making an okay sign means that this step may be the last one in the procedure and that you can stop here The miniature map of the console appears beside almost every step of each procedure The part of the symbol highlighted in black refers to the area of the keyboard in which you will fin...

Page 47: ...theICIkeyratherthanthelpkkey You are connected to the call regardless of its place in the queue 1 You receive a call You hear a tone The S indicator flashes The appropriate ICI goes on 2 Press the lpk key beside the flashing S indicator Thetonestopsandthelpk and S indicators go on steadily youareconnected tothecaller ICIsforany other calls in the queue go off This document was created with FrameBu...

Page 48: ...idle 2a To end your connection before the called party answers press RLS immediately If the called party does not answerwithinasettime usually30seconds you are recalled The RLS indicator goes on youarefreetoprocess other calls 2bOtherwise wait for an answer and talk to the called party before releasing The D indicator goes on steadily upon answer 3 PressRLStoconnectthe caller and called party and ...

Page 49: ...he caller wishes to wait you can camp the call onto the busy extension by pressing RLS If you do hear a busy signal after dialing the requested extension either a call is already camped onto that extension orCamp onis not allowed on that extension The RLS indicator goes on youarefreetoprocess other calls 2bIf you do hear a busy signal after dialing the requestedextensionand the caller wishes to ca...

Page 50: ... is busy and not allowed camp on 2 Press RLS dest The D indicator goes off the called extension is releasedfromtheconsole 3a Ifthecallerwishestocall back later press RLS The RLS indicator goes on youarefreetoprocess other calls 3bIf the caller wishes to wait press HOLD then RLS to end your connection in the call The lpk indicator flashes slowly TheRLSindicator goes on you are free to process other...

Page 51: ...ar ringing The D indicator flashes slowly 2 Press HOLD before or after the called party answers The lpk indicator flashes slowly 3 Press RLS to free yourself to answer calls on other lpk keys The RLS indicator goes on 4 The called party answers The D indicator goes on steadily The lpk indicator continuestoflashslowly 5 Whenthecalledparty hangsup theDindicator goes off Press the lpk key beside the ...

Page 52: ...shtoputacallonhold answerit pressHOLD andthenRLS Note 2 IfyouwishtoactivatetheSecrecyfeature whichexcludesthecalleruntilconnectedtothe calledparty pressexcl src beforeextendingthecall Whenthecalledpartyanswers press HOLD to complete the connection ...

Page 53: ... plus ____ Thecallparkindicator goes on 2a IfaCallParkextensionis available it is assigned tothecallanddisplayed automatically Make a note of the call and the Call Park extension The D indicator flashes slowly 2bPress RLS Page the called party and deliver the Call Park extension An unanswered parked call is returned to your consoleafterasettime The call park and D indicators go off the call is par...

Page 54: ...on steadily you are connected tothecaller Youhearringing at the called extension The recall ICI is on 2 Press RLS dest Ringing at the called extension stops The D indicator goes off 3aIf the caller does not wish to wait press RLS The RLS indicator goes on youarefreetoprocessother calls 3bIfthecallerwishestowait dialtheextensionagain If the caller wishes to be transferred to another extension inste...

Page 55: ...cators Thetonestopsandthelpk andSindicatorsgoon steadily you are connected to the caller The recall ICI and callparkindicatorsareon 2a If the caller wishes to remainparked press RLS The call is parked on the original call park number The RLS indicator goes on youarefreetoprocess other calls 2bIfthecallerwishestoend thecall pressRLSdest then RLS The call is unparked The S indicator goes off and the...

Page 56: ...edtothe called party press excl src before extending the call 1 You receive a recall Pressthelpkkeybeside the quickly flashing D indicator Thetonestopsandthelpk andDindicatorsgoon steadily you the party originating the call and the original caller are connected The recall ICI and S indicators go on 2 Press RLS dest if the recaller has not already released The D indicator goes off the recaller is d...

Page 57: ...ashing S indicator Thetonestopsandthelpk andSindicatorsgoon steadily you and the recaller are connected The recall ICI is on 2 When the recaller presses Transfer again you and the original caller are connected If the caller wishes to be transferred dialthenew extension The excl src indicator goes on during dialing The D indicator flashes slowly 3 Press RLS to end your connection in the call The RL...

Page 58: ...ceive a recall Pressthelpkkeybeside the quickly flashing S indicator Thetonestopsandthelpk and S indicators go on steadily you and the recaller are connected The 0 ICI is on 2 When the recaller presses Conference again you the recaller andtheoriginalcallerare connected Iftheoriginal caller wishes to be transferred dial the new extension The excl src indicator goes on during dialing The D indicator...

Page 59: ...sly callsrecalledtothefirstavailableattendant With thisfeatureenabledcallsyouextendedcanbequeuedtoreturntoyouonlywhenyouareidle Ifyou arebusy thecallsremaininqueueuntilyouareavailable Thefollowingtypesofcallsandrecallthat can be queued to you for recall are listed below Interattendant calls Meter recalls Slow answer recalls Park recalls Camp On recalls Call Waiting recalls ...

Page 60: ...tem 1 Press an idle lpk key The loop indicator beside it goes on 2 Dial the extension You hear ringing The S indicator flashes slowly When the called party answers ringing stops and the S indicator goes on steadily 3 Press RLS to end the call The RLS indicator goes on youarefreetoprocess other calls ...

Page 61: ...ed by the desired number 1 Press an idle lpk key The lpk indicator beside it goes on 2 Dial the required trunk access code You hear dial tone The S indicator goes on 3 Dial the outside number You hear ringing When the called party answers ringing stops 4 Press RLS to end the call The RLS indicator goes on you are free to process other calls ...

Page 62: ...gain 1 Youansweranincoming trunk call and the caller requests access to an outgoing trunk Dial the trunkaccesscode then dial the requested number The excl src indicator goes on during dialing You hear dial tone after dialing the trunk access code andringingafterthe number The Dindicator goes on steadily 2 When the called party answers you may talk privately The D indicator remains on Theexcl src i...

Page 63: ...ndicator The tone stops The lpk and S indicators go on steadily The appropriate ICI is on 2 The caller requests access to a trunk Dial the required trunk access code and listen for dial tone The excl src indicator goes on during dialing The D indicator is on steady 3aYou can now complete thecallbydialingthe required number Press RLS to connect the call back to the restricted user The RLS indicator...

Page 64: ...kindicatorgoeson You hear ringing The S indicator flashes slowly When the first party answers the S indicator goes on steadily 2 Dial the number of the next conference party Theexcl src indicator goeson thefirstpartyis automatically placed on holdwhileyoudial TheD indicator flashes slowly When the second party answers the D indicator goes on steadily 3 Press conf 3 conf 6 Repeatsteps2and3to add mo...

Page 65: ...gupaconference Ifthe shift indicator is on press SHIFT to exit shift mode before attempting to set up a conference 4a If you want to hold the conference at your console press RLS The lpk indicator flashes slowly The S indicator remains on The RLS indicatorgoeson youare freetoprocessothercalls 4bIf you wantto release the conference from your console press RLS src then RLS The lpk and S indicators g...

Page 66: ...r call will be the next call presented to that attendant Note 3 If the called console is in position busy or night service mode your call cannot be completed You hear a fast busy signal and the S indicator stays off Press RLS 1 Pressanidlelpkkey Thelpkindicatorgoeson 2 Dialtheattendantaccess code 3 Dial the appropriate attendant code You hear ringing The S indicator flashes slowly 4 The called att...

Page 67: ...isinposition busy youhearabusysignalandtheDindicatorflashes slowly Press RLS 1 Thepersontowhomyou are speaking wishes to speak to another attendant Dial the attendant access code then dial the appropriate attendant code Theexcl src indicator goes on the caller is automatically placed on hold The D indicator flashes slowly The lpk and S indicators are on 2 When the called attendantanswers press the...

Page 68: ...ly The D indicator flashes indicating that the extension is busy The excl src indicator goes onsteadilywhileyouare dialing 2 PressBKItointerruptthe connection Iftheextensionisidle the BKIindicatorgoesoff and you hear ringing If the break in is temporarily denied you hearbusyorfastbusy tone andtheBKIindicator flashes Press the Release Destination key You can attempt a post dialbreak ininafew minute...

Page 69: ...the call 3 You are in a three way connectionwiththetwo partiesintheestablished call Relaythemessage or announce the incoming call 4a Press excl dest to speak privately with the callerwithoutendingthe three way connection 4bPress RLS to end the three way connection andremainconnectedto the caller 4c PressRLStoend your connection in the call The incoming call is camped on if the called party is stil...

Page 70: ...ordertoofferacallorrelayanimportantmessagetooneof theparties Usebreak in pre dial forextensionsthathavemakesetbusy do not disturb hunting orcall forward activated 1 Someone calls you and requeststhatyourelaya message or extend the call to someone already on a call Press BKI Thelpk BKI ICI andS indicatorsgoonsteadily 2 Dial the requested extension Theexcl src indicator goesonsteadilywhileyou are di...

Page 71: ...ator flashes Press the RLS dest key You can attempt a post dial break in in a few minutes or another pre dial break in immediately If break in is denied completely youheara fast busy signal Press RLS dest 4 You are in a three way connectionwiththetwo partiesintheestablished call Relaythemessage or announce the incoming call 5a Press excl dest to speak privately with the callerwithoutendingthe thre...

Page 72: ... Press RLS to end your connection in the call The incoming call is camped on if the called party is still busy or extended if the called party s extension is idle The RLS indicator goes on you are free to process other calls 1 Someone calls you and requeststhatyourelaya message or extend the call to someone already on a call Press an idle lpk key Thelpkindicatorgoeson 2 Press BKI The BKI indicator...

Page 73: ...rflow tone andthelpkandBKI indicators go off IftheDNisbusy youhear a busy signal and the lpk indicator flashes Press BKI to break in If the DN is busy the BKI and lpk indicators are steadily lit You hear the intrusion tone 4 You are in a three way connection with the partiesintheestablished call You can speak to the personontheextension 5 Press RLS to end your connection in the call The RLS indica...

Page 74: ... certain period of time or when the telephone s handset is put back on the hook Note 2 Youcannotbreakintoanextensionthatisalreadyreceivingthewarningtone 1 Press an idle lpk key The lpk indicator goes on 2 Press BKI The BKI indicator goes on 3 Dial the extension you wish to check A fast busy signal overflow tone is heard at the console 4 To break in to the extension press BKI The BKI indicator goes...

Page 75: ...oming call or recall to the next available attendant 1 You receive a call Press The ICI indicator goes on and the S indicator flashes The call is queued to the next available attendant 2 If thesystemis in Night Service pressSHIFT and then The call is queued to the next available Night Service number ...

Page 76: ...he extension does not answer you receive a reminder call The source lamp flashes and the destination lamp winks 4 Press theSource key to connect with the calling party Ifthedialedextension answers whileyou are on the line a conference is established You can then complete the transfer If the called partydoes not answer you can release the source call Timed Reminder Recall calls you after a period o...

Page 77: ...al the Central Office during an established call to request activation of a Centrex service such as call transfer or three way calling 1 Press the Switchhook Flash key Youhearaspecialdial tone 2 Press the DN before the tone ends Whenyouhangup or presstheRLS key the originalconnectionand the THF message terminate ...

Page 78: ...ng and the console display shows PWD If the console does not support alpha characters the attendant display will be blank If the password is not required the console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set The RFW key lamp will display the status of the CFW DN If RFW lamp is flashing then CFW is not active if RFW lamp is steadily lit then CF...

Page 79: ... console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set The RFW key lamp will display the status of the CFW DN If RFW lamp is flashing then CFW is not active if RFW lamp is steadily lit then CFW is active The console display will display the DN of the set to be forwarded followed by the CFW DN If RFW lamp is flashing then CFW is not active if RFW l...

Page 80: ...erse the CFW status C Enter a new CFW DN to begin task of changing the CFW DN programmed The new CFW DN is not active until the RFW key is pressed again 6 If the DN entered is invalid you hear overflow tone and the RFW key indicator flashes Reenter a valid DN 7 Press the RLS key This terminates the session The DN is now forwarded Press the RFW key again to activate the CFW DN on the display ...

Page 81: ... the wanted telephone and will receive a busy signal If the dialed telephone is idle but does not answer within the defined number of ringing cycles for Call Forward No Answer the call is not forwarded that is it continues to ring If the dialed telephone is busy the attendant can activate Camp On if Camp On is applicable In addition Ring again can be placed against a telephone for which Call Forwa...

Page 82: ... the Do Not Disturb DND mode Extending to a station in the Make Set Busy MSB mode Extending to a maintenance busy station Extending to a station in a line lockout state Illegal call extension due to trunk barring Extending to a busy station with no Camp on Call Waiting Illegal call extension due to Trunk to Trunk Conference Restriction Illegal release from a conference connection Autohold on loop ...

Page 83: ...n active party on the loop key Hold Call Park Charge Account Release will cancel end to end signalling 1 You have an active call on either the src lpk or dest lpk Press EES The EES indicator fast flashes 2 Dial numbers on the dial pad The connected party receives DTMF signals Line two M1250 or line three M2250 of the display shows each number you dial You may hear the tones if feedback has been so...

Page 84: ... using this procedure 1 When all lpk indicators are off press auto D The auto D indicator flashes 2 Press disp src The display shows the number already stored for automatic dialing if there is one 3 Dial the number to be stored for automatic dialing Press after every trunk access code to ensure a pause for dial tone 4 Press auto D again The auto D indicator goes off the dialed extension is stored ...

Page 85: ...to turn the auto D indicator off Begin again Note 2 The number you store can include SPRE code 6 authorization code SPRE code 6 authorization code SPRE code 6 authorization code trunk access code phone number For example you can store 1 6 9999999 9 9402209 Note 3 To display a number containing more digits than your display can show at one time press disp src again ...

Page 86: ...e extension stored for automatic dialing press auto D then disp src Note 2 You can store a number of up to 24 digits against an Auto Dial key If you need to dial more than 24 digits you can dial them after pressing auto D 1 Press an idle lpk key The lpk indicator goes on 2 Press the required auto D key The S indicator lights the system automatically dials the stored extension ...

Page 87: ...atures Barge in With Barge in you can verify that a trunk is in working order or check the status busy or idle of a trunk 1 Press an idle lpk key The lpk indicator goes on 2 Press Barge In The barge in indicator goes on ...

Page 88: ...t assigned You hear a fast busy signal and the S indicator flashes if the trunk is blocked in the network Attempt Barge In again in a few minutes You are able to speak to all parties and the S and D indicatorsgoonsteadilyif the trunk is busy Parties hear a warning tone every 6 seconds You hear dial tone the S indicatorgoesonsteadily and the barge in indicator flashes if the trunk is idle 4 Press R...

Page 89: ...s one of the following customedefined indications three dashes appended to the end of a digit display if the busy staiton is involved in an external call or a mode digit appended to the end of a digit display The operator can press the break In key either before or after dialing the destination DN Break In operates slightly differently in these two situations as described bellow ...

Page 90: ...s on 2 Press busy ver The busy ver indicator goes on 3 Dial the extension you wish to check You hear a fast busy signal if the extension is disabled or not assigned You are able to speak to all parties and the S and D indicatorsgoonsteadilyif the extension is busy Parties hear a warning tone every 6 seconds The S and busy ver indicators flash slowly if the extension is idle The extension is not ru...

Page 91: ...e features 4 To ring the extension press If the called party answers the S and busy ver indicators go on steadily 5 Press RLS to end your connection in the call The RLS indicator goes on you are free to process calls ...

Page 92: ...he Busy Verify key The Busy Verify lamp is lit 3 Press the Busy Verify key again to enable Attendant Monitor The Busy Verify lamp is in the flashing state indicating that the Attendant Monitor option is enabled 4 Dial the extension to be monitored One of the following happens Attendant Monitor is blocked when the extension is busy or maintenance disabled Attendant Monitor is blocked when the exten...

Page 93: ...nsion is involved with another attendant Attendant Monitor is blocked when the extension has activated the Hold key Attendant Monitor is blocked when the extension is already involved in a monitored call by another attendant Attendant Monitor is active when the extension is busy The attendant is able to listen to all connected parties If the Attendant Monitor Customer Tone is denied TOD there is n...

Page 94: ...Attendant Monitor is deactivated 5 Press the Rls key to end Attendant Monitor The Rls lamp is lit and the attendant is free to process calls Deactivation occurs due to any one of the following The RLS key on the Attendant Console is pressed Any DN involved in the monitored call disconnects Any DN involved in the monitored call at the customer location activates some form of call modification ...

Page 95: ...s the Barge In key again to enable Attendant Monitor The Barge In lamp is in the flashing state indicating that the Attendant Monitor option is enabled 4 Dial the trunk access code and route member number then press One of the following happens Attendant Monitor is blocked when the trunk is disabled Attendant Monitor is blocked when the trunk is idle ...

Page 96: ...ndant Attendant Monitor is active when the trunk is busy The attendant is able to listen to all parties on the trunk If the Attendant Monitor Customer Tone is denied TOD there is no indication given to the connectedpartiesthatthe attendant is monitoring If the Attendant Monitor Customer Tone is allowed TOA a burst of tone is sent to the connected parties every 16 seconds ...

Page 97: ...ess calls Deactivation occurs due to any one of the following The RLS key on the Attendant Console is pressed The trunk disconnects Any party at the customer location performs some form of call modification or activates hold Any party at the customer location disconnects Any trunk involved in the monitored call disconnects ...

Page 98: ...t Disturb mode 1 Press an idle lpk key The lpk indicator goes on 2 Press dnd ind You can now set up individual or group DND The S indicator goes on The dnd ind indicator flashes slowly 3 TosetupindividualDND dial the extension requesting DND To set up group DND press then dial the appropriate group identification code then press again The dnd ind indicator goes off or goes on if the extension or g...

Page 99: ...y for the group of extensions you wish to place in do not disturb mode The dnd group indicator flashes briefly then goes on 4 Press dnd ind again The dnd ind indicator goes on the dialed extension or group is now in DND 5 Press RLS to end the procedure The lpk S and dnd ind indicators go off The RLS indicator goes on ...

Page 100: ...n idle lpk key The lpk indicator goes on 2 Press dnd ind You can now cancel individual or group DND The S indicator goes on The dnd ind indicator flashes slowly 3 To cancel individual DND dial the extension to be removed from DND mode To cancel group DND press dial the appropriate group identification code and then press again The dnd ind indicator goes on ...

Page 101: ...icator which is on to cancel DND for that group The dnd group indicator flashes briefly then goes off 4 Press dnd ind again The dnd ind indicator goes off the dialed extension or group is now removed from DND mode 5 Press RLS to end the procedure The lpk and S indicators go off The RLS indicator goes on ...

Page 102: ...k key press the appropriate dnd group key then dial the extension as usual 1 Press an idle lpk key The lpk indicator goes on 2 Dial the extension previouslyplacedinDND mode You hear a busy signal The S indicator flashes The dnd ind indicator goes on 3 Press dnd ind You hear ringing The S indicator flashes slowly The dnd ind indicator goes off 4 The called party answers Press RLS when you wish to e...

Page 103: ...p indicator stays on steadily while the extensions within the group are in Do Not Disturb mode 1 Press an idle lpk key The lpk indicator goes on 2 To test individual DND dial the extension previouslyplacedinDND mode To test group DND dial one extension within a group previously placed in DND You hear a busy signal The S indicator flashes The dnd ind indicator goes on 3 Press RLS The lpk S and dnd ...

Page 104: ... nuisance calls being presented to your console Note A call trace report is printed on the maintenance terminal at your company The report identifies the source or destination or both 1 Press call trace key while the call is in progress The lpk indicator is on The S or D indicator is on ...

Page 105: ...test individual DND dial the extension previouslyplacedinDND mode To test group DND dial one extension within a group previously placed in DND You hear a busy signal The S indicator flashes The dnd ind indicator goes on 3 Press RLS The lpk S and dnd ind indicators go off The RLS indicator goes on ...

Page 106: ...ear dial tone The lpk indicator goes on 2 Dial the desired trunk access code and member number followed by 3 Press disp src to check the display If the display is clear no night service extension has been assigned to the trunk If the display shows an extension number it is the night service extension assigned to the trunk 4a To set up a Night Service connection dial the Night Service extension num...

Page 107: ...ht Service connection dial then Trunk answer from any station TAFAS is now allowed 5 Repeat steps 1 through 4 for each trunk to be put into or taken out of Night Service Press RLS to end the procedure The RLS indicator goes on you are free to process calls ...

Page 108: ... Note When all consoles but one are in Position Busy mode and the attendant at the only active console presses the system is automatically placed in night service mode 1 To activate Night Service for a single console press Unplug the handset or headset 2 To cancel Night Service for a single console plug in the handset or headset 3 To activate Night Service for multiple consoles press SHIFT plus at...

Page 109: ...requirements Different patterns may be established by the administrator attendant to satisfy required night holiday or weekend Night Service answering needs The assignment may be modified by the attendant or via service change at any time when Night Service is not active To determine the Night Service Setting 1 Select an idle loop key The loop key indicator lights steadily 2 Press Night key Theind...

Page 110: ...ption number Y is displayed X and Y are separated by a hyphen e g Y X 2 Press the RLS key The Night and Position Busy indicators go out The new Night Service Option is stored The display is cleared 1 Press the Night key or the Position busy key if you are the last active attendant The Night or Position Busy indicators light up The current active Night Service Option number is displayed ...

Page 111: ...re in Position Busy mode and the attendant at the only active console presses the system is automatically placed in Night Service 1 To activate enhanced Night Service for a single console press Unplug the handset or headset The current Night Service option number is displayed 2 To cancel enhanced Night Service for a single console plug in the handset or headset 3 To activate enhanced Night Service...

Page 112: ... of extensions that are programmed as night destinations or you can direct them to normal extensions 1 Press an idle lpk key The lpk indicator goes on 2 Press drc The drc indicator goes on 3 Press to see the status of all DID routes The drc indicator goes on steadily to show that all routes are in day mode The drc indicator flashes to show that some or all routes are in night mode Dial the route a...

Page 113: ...to night mode and only some of the routes are in day mode you have to first change all of the routes into day mode Note 3 If the DID route has been changed at a telephone by the system administrator you cannot change it at your console 4 Press RLS to cancel the change All indicators go off Nothing is changed 5 Press drc to switch between day and night modes All indicators go off The mode of the DI...

Page 114: ...ted 1 Press an idle lpk key The lpk indicator goes on 2 Press page and hold it down while you make your announcement If you do not have this key dial the SPRE code plus ____ the page access code The page indicator goes on 3 Press RLS to end the procedure The lpk indicator goes off The RLS indicator goes on youarefreetoprocess other calls ...

Page 115: ...ceives CTVN treatment if DN is invalid 3 Press the RPAG key for RPA Set receives ringback tone call progress tones or silence as configured if paging was successful If the paging call recalls the attendant can extend the call again Set receives CTVN treatment if FFC or DN is invalid Set receives congestion tone if no paging trunks are available Set receives busy tone if absence signal is received ...

Page 116: ...itiating RPA Setreceivespagingtoneif FFC is valid Set receives CTVN treatment if FFC is invalid Set receives congestion tone as configured if no paging trunk is available 3 Enter the DN of party you wish to reach Set receives ringback or busy tone if DN is valid Set receives CTVN treatment if DN is invalid 4 Enter mode digit ...

Page 117: ...eatures 5 Enter information to be sent 6 Enter for end of information Set receives ringback tone call progress tones or silence as configured if paging was successful Set receives busy tone if absence signal is received ...

Page 118: ...one if DN is valid Set receives CTVN treatment if DN is invalid 3 Press the RPAG key for RPA Set receives ringback tone call progress tones or silence as configured if paging was successful If the paging call recalls the attendant can extend the call again Set receives CTVN treatment if FFC or DN is invalid Set receives congestion tone if no paging trunks are available ...

Page 119: ...es congestion tone as configured if no trunk is available in a single system 3 Enter the DN of party to be paged Set receives ringback tone call progress tones or silence as configured if paging was successful Set receives no tone from the Meridian1 if speechpath is provided Set receives CTVN treatment if DN is invalid Set receives congestion tone if no paging trunk is available Set receives busy ...

Page 120: ...ystem is placed in Night Service when all consoles are put into Position Busy Note 2 If you have supervisory features pressing puts the console in supervisory mode See the supervisory features section in this guide 1 To activate Position Busy press when your console is idle all lpk indicators off Note that SHIFT must be off You will receive no further calls 2 To cancel Position Busy press when you...

Page 121: ...lk privately with the called party You hear ringing but the caller does not The D indicator flashes slowly Upon answer ringing stops and the LCD indicator goes on steadily 3 To exclude the called party from the connection press excl dest You and the caller are reconnected Talk privately The excl src indicator goes off The excl dest indicator goes on 4 To connect yourself the caller and the called ...

Page 122: ...cally prevents a voice connection between caller and called party while you are extending a call Note 2 Splitting allows you to talk selectively and privately to caller and called party while you are extending a call or while you are actually connected to a call ...

Page 123: ... are off press S call The S call indicator flashes 2 Dial the one two or three digit code to be associated with the phone number 3 To see if a number is already associated with the dialed code press disp src The current speed call list entry if any is displayed 4 Dial the number to be stored Press after every trunk access code to ensure a pause for dial tone 5 Press S call again The S call indicat...

Page 124: ...mbers Note 5 The phone numbers assigned to Speed Call access codes can be 4 8 12 16 20 28 or 31 digits long including any asterisks inserted for dial tone pauses Note 6 The numbers you assign a Speed Call access code to can include SPRE code 6 authorization code SPRE code 6 authorization code SPRE code 6 authorization code trunk access code phone number For example you can store 1 6 9999999 9 9402...

Page 125: ... by the code Note 2 If you wish to display the number stored against a speed call access code press disp src after dialing the code 1 Press an idle lpk key The lpk indicator goes on 2 Press S call If you do nothave this key dialthe SPRE code plus 73 the speed call access code The S call indicator goes on 3 Dial the one two or three digit access code associated with the desired number The S call in...

Page 126: ...no digits or more than 31 digits are dialed the SNR memory is not changed the previously stored number remains unchanged Note 3 If snr is not pressed a second time or the SNR sequence is interrupted by the pressing of another key the new entry is ignored the previously stored number remains unchanged 1 Press snr The snr indicator flashes 2 Dial the number to be stored 3 Press snr again The snr ind...

Page 127: ...ion side the destination number is stored If only the source is active no number is stored Note 2 For internal calls the dialed digits must result in a busy signal or ringing If insufficient digits or an invalid extension is dialed the attempt to store the number is rejected and any previously stored number is not changed Note 3 For external calls if no trunk is available all digits dialed are sto...

Page 128: ...r either dial tone or special dial tone This means that SNR can be used during established calls to transfer or conference a call 1 Press an idle lpk key The lpk indicator goes on 2 Press snr to redial the stored number The stored digits are automatically dialed 3 Dial further digits now if needed ...

Page 129: ...d to 1 To display the current Night Service option number press an idle lpk key then SHIFT plus You hear dial tone The lpk indicator goes on 2 To change the current Night Service option number dial a one digit option number 0 9 The dial tone stops The old and new Night Service option numbers separated by a hyphen are displayed The dial tone stops The old and new Night Service option numbers separa...

Page 130: ...cator flashes slowly 2 When the called party answers the D indicator goes on steadily The caller cannot hear conversation between you and the called party Press the lpk key beside the slowly flashing S indicator to establish a three way connection You the caller and the called party hear a warning tone 3a Press RLS or an idle lpk key to release the call from the console You cannot reenter the call...

Page 131: ... called party if either has warning tone denied Class of Service Note 3 To establish yourself the caller and the called party in a connection that allows the called party to make another call press conf 6 after step 4 3b Press HOLD then RLS to exclude yourself from the call but keep it on hold at the console You can reenter the call later The caller and the called party remain connected The lpk ke...

Page 132: ...quiring the wake up call dial the proper number now The wake up indicator goes on The ICI lpk and S indicators are on The current wake up time if any is displayed 2 Press If the wake up indicator remains on steadily the dialed number is valid If it flashes the number is invalid 3 If the dialed number is valid dial the requested wake up time using a 24 hour format If the wake up indicator remains o...

Page 133: ...e requested time the first available 5 minute interval before the requested time 4a If the requested wake up time is acceptable press A wake up again then press RLS The RLS indicator goes on youarefreetoprocess other calls 4b If the initial request was not accepted the next available time is displayed Enter the new time press A wake up then press RLS The RLS indicator goes on You are free to proce...

Page 134: ...f the displayed number is not the number requiring cancellation of the wake up call dial the proper number The wake up indicator goes on 2 Press then press A wake up again If the indicatorflashesquickly no wake up call was found for the dialed number Press A wake up again The wake up indicator goes off the wake up request is canceled 3 Press RLS to end the procedure The RLS indicator goes on youar...

Page 135: ... an unanswered wake up call Note When you are notified of an unanswered wake up call you may call the room again 1 A guest has not responded to three wake up calls You hear a continuous buzz The A wake up indicator flashes quickly The extension number of the room that has failed to respond is displayed 2 To cancel the notification press A wake up The buzz stops The A wake up indicator goes off 3 P...

Page 136: ...comes in to your console You hear a buzz and the AWU indicator fast flashes The Display shows VIP 2 Press an idle lpk key then press the AWU key You hear ringing as the VIP s room DN is dialled automatically The S indicator goes on and the AWU key goes off 3 If the guest does not answer or the DN is busy press the RLS key The system will retry the VIP wake up call in five minutes If the guest answ...

Page 137: ...n users and attendants at the remote location The procedure is the same as for indirect calls outlined above except that direct calls cannot be placed on silent hold If you dial the silent hold code you hear a fast busy signal 1 You receive a call intended for a remote console Press the lpk key beside the flashing S indicator or remote ICI to answer the call The tone stops and the lpk and S indica...

Page 138: ...g at the remote location 3a If you wish to release before the called party answers press RLS You are recalled if the called party does not answer within a set time after you release from the call The RLS indicator goes on youarefreetoprocess other calls 3b If you wish to ensure that the called party is present wait for an answer before releasing Upon answer ringing stops you can talk to the called...

Page 139: ...You receive a recall from a remote location Press the lpk key beside the flashing S indicator or remote to answer the call The tone stops and the lpk and S indicators go on steadily you hear a beep before being connected to the caller The remote ICI indicator is on 2 Press RLS dest Ringing at the called extension stops 3a Ifthecallerwishesto end the call press RLS The RLS indicator goes on youaref...

Page 140: ...nt hold see next procedure Otherwise release the call 1 The caller requests an extension at the remote location Press You hear dial tone from the remote location the caller hears nothing The remote ICI lpk and S indicators are on 2 Dial the requested extension If the called extension is busy you hear a busy signal followed by a beep youarereconnectedtothe caller 3a If the caller does not wish to w...

Page 141: ...t the remote location When you use HOLD the RLT is held at your location 1 The caller wishes to wait for a connection but cannot be camped onto the busy extension Press You hear dial tone from the remote location the caller hears nothing The remote ICI lpk and S indicators are on 2 Dial the silent hold code You hear four to six beeps 3 Press RLS to put the call on silent hold The RLS indicator goe...

Page 142: ...s and the lpk and S indicators go on steadily you hear two beeps before you are connected to the called party The remote ICI indicator is on 2 The called party asks to have the caller transferred back to you Press RLS dest to release the called party from the call You are connected to the caller 3a Ifthecaller wishesto end the call press RLS The RLS indicator goes on youarefreetoprocess other call...

Page 143: ...ing charge numbers as you add trunks to the conference assign the entire call to a single charge account number 1 You have dialed an outgoing call for an extension at your location Press chg If you do not have this key press conf 6 dial SPRE 5 the charge account code The D indicator flashes the called party is automatically placed on hold The charge indicator goes on 2 Dial the charge account numb...

Page 144: ...ing collect call Press call pty no The D indicator flashes the called party is automatically placed on hold The call pty no indicator goes on The lpk and S indicators are on 2 Dial the calling party s number or the billing code 3 Press call pty no again The D indicator goes off the call is automatically reestablished The call pty no indicator goes off 4 Extend the call to the proper extension The ...

Page 145: ...all 1 To meter a call press the lpk key beside the flashing S indicator The lpk and S indicators go on You are connected to the caller 2 Dial the trunk access code and Central Office number The D and excl src indicators go on 3 Press meter The meter indicator goes on 4a To cancel the meter flag press meter again The meter indicator goes off 4b To extend the call press RLS The S D excl src and mete...

Page 146: ...s either the accumulated pulse count for the call or the total call charge Note 2 You may receive more than one recall if the caller transfers the call internally Each recall shows the call charge for each portion of the call between transfers 1 You receive a meter recall To answer it press the lpk key beside the flashing S indicator The ICI indicator flashes The lpk and S indicators go on steadil...

Page 147: ...l Feature operation across the network is the same as for local calls These features are supported on NAS calls so refer to the operations described in this guide Attendant Routing Break In Off Hook Queueing Night Service Call extension Timed Reminder Recalls Incoming Call Indication Camp On Call Waiting Pressing the NAS key on your console makes you available for calls from all locations in the n...

Page 148: ...ce of the call Note 2 You can also receive direct calls from extension users and attendants at the remote location The procedure is the same as for indirect calls outlined above except that direct calls cannot be placed on silent hold If you dial the silent hold code you hear a fast busy signal 1 You receive a call intended for a remote console Press the lpk key beside the flashing remote ICI to a...

Page 149: ...he requested extension You hear ringing at the remote location 3a If you wish to release before the called party answers press RLS The RLS indicator goes on you are free to process other calls 3b If you wish to ensure that the called party is present wait for an answer before releasing Upon answer ringing stops you can talk to the called party 4 Once you have ensured that the called party is prese...

Page 150: ...ding the source of the recall 1 You receive a recall from a remote location Press the lpk key beside the flashing ICI indicator The appropriate ICI indicator is on 2 Press RLS dest Ringing at the called extension stops 3a Ifthecaller wishesto end the call press RLS The RLS indicator goes on youarefreetoprocess other calls 3b If the caller wishes to speak to another party dial the new number then p...

Page 151: ... You receive a call intended for a remote console Press the lpk key beside the flashing ICI key to answer the call The appropriate ICI indicator is on 2 The caller requests an extension at the remote location Dial the requested extension The appropriate ICI indicators are on If the called extension is busy you hear a busy signal followed by a beep you are reconnected to the caller 3a If the caller...

Page 152: ...hing ICI indicator to answer the call The appropriate ICI indicator is on 2 The called party asks to have the caller transferred back to you Press RLS dest to release the called party from the call You are connected to the caller 3a Ifthecaller wishesto end the call press RLS The RLS indicator goes on youarefreetoprocess other calls 3b If the caller wishes to speak to another party dial the new nu...

Page 153: ...ion and allow the caller to wait for the trunk 1 A caller requests an extension at a distant ESN location Dial the requested number The excl src indicator goes on during dialing You hear a beep if a route is not immediately available 2 Inform the caller that there will be a brief wait 3 Press RLS to end your connection in the call The RLS indicator goes on youarefreetoprocess other calls This docu...

Page 154: ... extension at a distant ESN location Dial the requested number The excl src indicator goes on You hear three beeps if the only available route is the most expensive one 2a To accept the expensive route company policy permitting stay on the line The call is completed 2b To reject the expensive route press RLS The excl src indicator goes off you and the caller are reconnected 3 Press RLS to end your...

Page 155: ...tant ESN location and wishes to charge the call to an account number Press charge The charge indicator goes on The D indicator flashes 2 Dial the charge account code The charge and D indicators go off when the last digit of the charge account code is entered 3 Dial the call as usual and press RLS A charge record is produced when the trunk is accessed The RLS indicator goes on you are free to proce...

Page 156: ...s with special calling needs 1 A caller requests an extension at a distant ESN location and provides an authorization code Dial the requested number The excl src indicator goes on You may hear the authorization code prompt a recorded message followed by three beeps or ten beeps followed by dial tone 2 Dial the user s authorization code The call is completed 3 Press RLS to end your connection in th...

Page 157: ...umber at an ESN location by dialing a one two or three digit code 1 Press a lpk key The lpk indicator goes on steadily 2 Dial the network access code the Network Speed Call list access number and the one to three digit code for the desired number The S indicator goes on steadily The number is automatically dialed ...

Page 158: ... When routing control is on each extension usually has more restrictions Turning routing control off restores the Network Class of Service NCOS assigned to each ESN user 1 To turn routing control on press R control The R control indicator goes on 2 To cancel routing control press R control The R control indicator goes off ...

Page 159: ...stops The lpk and S indicators go on steadily The msg ctr ICI and msg indicators are on 2 Take the message Determine whether it is intended for the displayed extension 3 If the message is intended for the displayed extension press msg indic If the message is not intended for the displayed extension press msg indic dial a new extension and press msg indic again The msg indicator goes off The MSG WA...

Page 160: ...AITING signal at the called extension stays off if the MSG WAITING signal at the called extension is not equipped Note 2 Whenever you need to leave a MSG WAITING signal when no call is in progress press msg indic dial the extension number and press msg indic again Note 3 The MSG WAITING signal may be for example a flashing MSG WAITING indicator or a stutter dial tone it depends on the type of tele...

Page 161: ...s is a message retrieval call for the displayed extension Relay the message to the caller 3a If the message retrieval call is for the displayed extension press msg canc If the message retrieval call isnot for the displayed extension release the call see step 3b The msg canc indicator goes off The MSG WAITING indicator at the dialed extension goes off 3b Press msg canc dial the extension that the m...

Page 162: ...ssing MSG WAITING or by dialing a message center access code When the retrieval call first appears on your console the msg canc indicator goes on when there is no MSG WAITING signal at the called extension flashes when there is a MSG WAITING signal at the called extension ...

Page 163: ...ignal 1 Press msg indic The msg indicator goes on 2 Dial the extension whose MSG WAITING signal statusyouwishtocheck The msg indic indicator remains on if there is no MSG WAITING signal at the extension It flashes if there is a MSG WAITING signal at the extension 3 Press RLS The state of the extension s MSG WAITING signal is unchanged The msg indicator goes off The RLS indicator goes on you are fr...

Page 164: ... preventing calls from ringing at your console 1 To use supervisory mode press whenyourconsoleisidle all lpk indicators off No further calls will ring at your console You can now perform supervisory functions 2 To cancel supervisory mode press when your console is in supervisory mode Calls will now ring at your console This document was created with FrameBuilder 4 0 2 ...

Page 165: ... flashes 3 Dial the access code then the attendant number You hear conversation butyoucannotbeheard if the called attendant is talking to a caller The S and D indicators go on You hear nothing if the called console is idle The S and D indicators go on You hear nothing if the called console is in position busy mode The S and D indicators go on and the obs B ver indicator flashes 4 Press RLS to end ...

Page 166: ...inues to flash slowly Press RLS Note 3 If the called console is in night service mode your call cannot be completed You hear a fast busy signal and the S indicator remains off Press RLS dest 1 Once in position busy mode press an idle lpk key The lpk indicator goes on 2 Dialtheattendantaccess code 3 Dial the appropriate attendant codes You hear ringing The S indicator flashes slowly 4 The called at...

Page 167: ...in night service mode the transfer cannot be completed You hear a fast busy signal and the D indicator remains off Press RLS dest 1 The person to whom you are speaking wishes to speak to another attendant Dial the attendant access code then dial the appropriate attendant code The excl src indicator goes on the caller is automatically placed on hold The D indicator flashes slowly The lpk and S indi...

Page 168: ...ou while your console is in supervisory mode the call waiting indicator goes on To answer the call you must leave the Position Busy state 1 You receive a call from an attendant while your consoleisinsupervisory mode You hear a tone The S indicator flashes The inter pos C ICI indicator goes on 2 Press the lpk key beside the flashing S indicator The tone stops and the lpk and S indicators go on stea...

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