Nortel Digital Telephone IP Adapter Installation And Administration Manual Download Page 9

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Digital Telephone IP Adapter Installation and Administration Guide

June 2005

Contents

Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Connection options  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . .  36
Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
Optivity Telephony Manager and Configuration Manager . . . . . . . . .  37

Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Determining DHCP assigned IP addresses . . . . . . . . . . . . . . . . . . . . . 38

Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Network Address Translation (NAT)  . . . . . . . . . . . . . . . . . . . . . . . . . .  40
IP deployment  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41

Installing the Digital Telephone IP Adapter unit

Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Required hardware and software tools  . . . . . . . . . . . . . . . . . . . . . . . .  45
Unpacking and inspecting the equipment  . . . . . . . . . . . . . . . . . . . . . .  45

Installing the Digital Telephone Internal IP Adapter circuit card . . . . . . . . . 46

Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 46
Inserting the Digital Telephone Internal

IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Installing ferrite beads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Connecting the Digital Telephone Internal

IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Powering up the Digital Telephone Internal

IP Adapter circuit card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installing the Digital Telephone External IP Adapter unit . . . . . . . . . . . . . . . 52

Installing the Digital Telephone External

IP Adapter unit on a desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Installing the Digital Telephone External

IP Adapter unit on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Connecting the Digital Telephone External IP Adapter unit . . . . . . . . 55
Connecting the Digital Telephone External

IP Adapter unit to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Powering up the Digital Telephone External IP Adapter unit. . . . . . . 57

Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Summary of Contents for Digital Telephone IP Adapter

Page 1: ...Digital Telephone IP Adapter Installation and Administration Guide Product release 1 6 Standard 3 0 June 2005 555 8421 211 ...

Page 2: ......

Page 3: ...ves the right to make changes to equipment design or program components as progress in engineering manufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark and Unified Networks Meridian 1 PBX Communication Server 1000S CS 1000S and Communication Server 2100 CS 2100 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd CallPar...

Page 4: ......

Page 5: ...Telephone IP Adapter Installation and Administration Guide NTP 555 8421 211 This document provides product descriptions planning installation configuration administration and troubleshooting information for product release 1 5 of the Digital Telephone IP Adapter unit October 2001 This is the Standard 1 1 issue of the Digital Telephone IP Adapter Installation and Administration Guide NTP 555 8421 2...

Page 6: ...vi Digital Telephone IP Adapter Installation and Administration Guide Publication history Standard 3 0 ...

Page 7: ... products xxii Printed documents xxii CD ROM xxiii 1 Digital Telephone IP Adapter description 1 Product Introduction 2 Digital Telephone Internal IP Adapter 2 Digital Telephone External IP Adapter 3 Reach Line Card 3 Voice over IP technology 3 Configuration device and software 4 Hardware description 5 Digital Telephone IP Adapter unit LED indicators 5 Digital Telephone IP Adapter unit LED indicato...

Page 8: ...ity 21 M39xx series digital telephone set accessory compatibility 22 Required footstand for Digital Telephone Internal IP Adapter units 22 Supported telephone modules 22 Supported telephone features 23 Computer telephony integration applications 23 Automatic Call Distribution ACD applications 24 Communications system and software requirements 25 Supported Codecs 25 Online Offline Table 26 Emergenc...

Page 9: ...inspecting the equipment 45 Installing the Digital Telephone Internal IP Adapter circuit card 46 Removing the footstand of the digital telephone set 46 Inserting the Digital Telephone Internal IP Adapter circuit card 47 Installing ferrite beads 49 Connecting the Digital Telephone Internal IP Adapter circuit card 50 Powering up the Digital Telephone Internal IP Adapter circuit card 51 Installing th...

Page 10: ...ogrammability 92 Configuring the system settings 92 IP configuration 98 Configuring IP information 99 RLC connection configuration 105 Configuring the RLC connection information 106 Auto upgrade configuration 109 Configuring automatic upgrade 110 Syslog configuration 113 Configuring syslog functionality 114 6 Using the digital telephone 117 Modes of operation 118 Host controlled modes 118 Online m...

Page 11: ...ckup file 136 Restoring the configuration 138 Before you begin 138 Uploading a configuration file over the IP network 139 Display logs 143 Viewing display logs 143 Printing the display logs to a file 144 Changing the number of display logs retained by the Digital Telephone IP Adapter unit 145 Clear logs 146 Statistics screens 147 Bandwidth Connection Statistics 147 Caller Information Statistics 15...

Page 12: ... 182 Upgrading the Configuration Manager software 182 8 Troubleshooting 183 Before you begin 184 Identifying why a problem occurred 184 Digital Telephone IP Adapter unit LED indicators 186 Digital telephone set 187 Symptom descriptions 187 Network connectivity 193 System descriptions 193 Software problems 196 Symptom descriptions 196 Display Logs definitions 196 Using Configuration Manager s PING ...

Page 13: ...onnector pin out table 213 Power connector pin out table 214 C Equipment attachment notice 215 Industry Canada 216 D Safety and regulatory information 217 International safety compliance 218 Underwriters Laboratory UL 218 Australia New Zealand 218 Canadian Standards Association CSA 218 Europe 218 Other Countries Deviations Assessed 218 Electromagnetic compatibility 219 FCC requirements 221 Part 68...

Page 14: ...xiv Digital Telephone IP AdapterInstallation and Administration Guide Contents Standard 3 0 ...

Page 15: ...dapter Installation and Administration Guide xv Preface About this document In this preface About this guide xvi Product overview xvii Skills you need xviii Conventions used in this guide xx Related information products xxii ...

Page 16: ...blems This guide assumes that you are familiar with the following basic telecommunications terminology basic networking terminology PC terminology and operation specifically Windows 95 98 NT Workstation 4 0 Millennium Edition ME 2000 Professional XP Professional and Home Edition Nortel PBX terminology functionality and administration How to use this guide This guide provides step by step procedure...

Page 17: ...ide NTP 555 8421 211 provides information on configuring and maintaining your Digital Telephone IP Adapter unit The Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card RLC installed in the host PBX A properly completed installation supplies your remote location with the full host PBX and To identify and locate documentation for the other elements of your Remote Ga...

Page 18: ...wledge Knowledge of or experience with the following Nortel products and concepts basic administration of a Meridian 1 Communication Server 1000S CS 1000S or Communication Server 2100 CS 2100 PBX telephone set and XDLC configuration characteristics and principles of XDLC operation PBX data calls Telecommunications knowledge Knowledge of or experience with the following aspects of telecommunication...

Page 19: ...ut this document Data networking knowledge Knowledge of or experience with the following aspects of data networking data link Layer 2 of the OSI model IP protocol routing network Layer 3 of the OSI model addressing traffic analysis and provisioning configuration Voice over IP concepts ...

Page 20: ...u under the Connect menu this guide uses the following style From the menu choose Connect Logon Unit Telnet Instructions for displaying property sheets To simplify the procedures for accessing property sheets throughout this guide the instructions for displaying a particular property sheet are summarized in a Getting there statement The procedure for displaying the screen that you need depends on ...

Page 21: ...Configuration Result The IP Configuration property sheet for the Digital Telephone IP Adapter unit displays in the right pane PBX terminology Throughout this guide the term host PBX refers to any of the following Nortel PBX platforms Meridian 1 PBX CS 1000 CS 2100 IF THEN you are performing an offline configuration select the device type as described in Selecting the device type for offline config...

Page 22: ... 9100 Series and RLC Release Notes NTP 555 8421 102 Printed documents The following documents provide additional information on Digital Telephone IP Adapter units and other elements of a Remote Gateway 9100 Series system Remote Gateway 9100 Series Network Engineering Guidelines NTP 555 8421 103 The Engineering Guidelines written for the installer administrator describe how a Remote Gateway 9100 Se...

Page 23: ...mote Gateway 9150 Installation and Administration Guide written for the installer administrator describes how to install configure and manage the Remote Gateway 9150 unit Remote Gateway 911x Series Installation and Administration Guide NTP 555 8421 220 The Remote Gateway 911x Series Installation and Administration Guide written for the installer administrator describes how to install configure and...

Page 24: ...xxiv Digital Telephone IP Adapter Installation and Administration Guide About this document Standard 3 0 ...

Page 25: ...dapter description In this chapter Product Introduction 2 Hardware description 5 Connection options 11 How Digital Telephone IP Adapter units work 12 System security 18 Telephones 19 Online Offline Table 26 Emergency service number 27 Remote Gateway 9100 Series Configuration Manager 28 Power requirements 29 ...

Page 26: ...section provides a brief description of each component used to provide Digital Telephone IP Adapter functionality Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter is a circuit card that fits in the base of a Meridian digital telephone set The circuit card relays voice and signaling information between the digital telephone connected at your office and the RLC install...

Page 27: ...er 5 Changing configuration settings using Configuration Manager Reach Line Card The Reach Line Card RLC installed in the host PBX provides service for up to 16 ports on a single slot card or 32 ports on a double slot card The RLC emulates a standard digital line card XDLC providing PBX functionality for telephones at remote locations including sites using the Digital Telephone IP Adapter unit The...

Page 28: ...nitially For detailed instructions on using the telephone menu refer to Chapter 4 Configuring the IP Adapter unit using the telephone menu Remote Gateway 9100 Series Configuration Manager Remote Gateway 9100 Series Configuration Manager is a Windows based application for accessing the Digital Telephone IP Adapter unit configuration settings Once you have configured the Digital Telephone IP Adapter...

Page 29: ...tatus of the Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following telephone set footstand for the Digital Telephone Internal IP Adapter front panel of the Digital Telephone External IP Adapter LED Indicator Type LED Indicator Name Description Power On When lit this LED indicates that power is present IP network TX When flashing this LED indicates that data is being trans...

Page 30: ...igital Telephone IP Adapter description Standard 3 0 Digital Telephone IP Adapter unit LED indicator display diagrams G016IP Digital Telephone IP Adapter circuit card Power LED Rx LED Tx LED G101489IP Digital Telephone IP Adapter unit LED Indicators Power TX RX Front view ...

Page 31: ...ximately six inch TCM cable for the connection between the circuit card and the digital telephone Digital Telephone External IP Adapter The Digital Telephone External IP Adapter provides the connections listed below a female RJ 45 connector labeled ETHERNET for a 10BaseT Ethernet connection to an Internet Access Device a female RJ 11 connector labeled LINE for an analog connection to the PSTN This...

Page 32: ...dapter requires a 0 5A 24V power supply To order the power supply from your Nortel distributor request part number NTDR91xx The xx represents the vintage and can vary The design of this power supply shown in the following illustration accommodates North American British U K and European standards G017 Digital Telephone Internal IP Adapter circuit card Power supply To wall outlet Power cable Digita...

Page 33: ...pter requires a 0 5A 24V power supply To order the power supply from your Nortel distributor request part number NTDR91xx The xx represents the vintage and can vary The design of this power supply shown in the following illustration accommodates North American British U K and European standards G101532IP Digital Telephone External IP Adapter unit Power supply To wall outlet Power cable Digital Tel...

Page 34: ...nd voice and data traffic across an ISDN line digital subscriber line xDSL modem An xDSL modem transmits digital information at high bandwidth on existing phone lines The xDSL modem can send and receive data at a rate of 512 Kbps to 6 Mbps An example is the 1 meg modem cable modem A cable modem is used on cable TV lines so that customers can dial up to their Internet service providers over a cable...

Page 35: ...provides a description of this connection 10BaseT Ethernet interface The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP VoIP technology over the IP network to the host PBX Voice data is forwarded as UDP IP packets and the signalling data as TCP IP packets You can connect the Ethernet interface to an Internet Access Device such as a BRI router an xDSL modem or cable modem F...

Page 36: ...igital Telephone Internal or External IP Adapter unit located at the remote location 2 the RLC located on the host PBX These two components along with the connection options described on page 11 extend the host PBX services to a remote user IP network diagram G018 Host PBX Ethernet Internet Access Device Internet Corporate WAN Reach Line Card Digital Telephone External IP Adapter unit Digital Tele...

Page 37: ...r 6 Using the digital telephone for a more detailed description of the incoming call process Note After a power failure a Digital Telephone Internal or External IP Adapter unit comes back online and answers all incoming calls To prevent the unit from staying online indefinitely after a power outage enter a single Offline command in the unit s Online Offline table for the week Use SPRE codes to go ...

Page 38: ...olled call over the IP network to the corporate office Calls work the same in reverse from the host PBX site to the Digital Telephone IP Adapter unit site G019IP Host controlled call corporate internal call Host location Host stations Host PBX RLC 1 Voice over IP call B C Remote site Digital Telephone External IP Adapter unit Digital Telephone Internal IP Adapter circuit card Digital telephone A E...

Page 39: ...he IP network item B 2 The Digital Telephone IP Adapter user dials a telephone number such as the extension number of host station 1 Result The Digital Telephone IP Adapter unit sends the dialed digits as packets through the IP network to the Ethernet network or Corporate WAN to the RLC The RLC converts the packets to the format required by the host PBX 3 The host PBX then converts the data to voi...

Page 40: ...arty outside the organization using a Digital Telephone IP Adapter unit Calls work the same in reverse from the host PBX site to the Digital Telephone IP Adapter unit site G020IP Host location 1 2 Host controlled call corporate external call Host PBX RLC Voice over IP call A B Host stations Ethernet Internet Corporate WAN Remote site Digital Telephone External IP Adapter unit Digital Telephone Int...

Page 41: ...k and the corporate WAN item B 2 The Digital Telephone IP Adapter user dials the external telephone number Result The Digital Telephone IP Adapter unit sends the dialed digits as packets across the Ethernet network The packets go through the IP network and the corporate WAN to the RLC The RLC converts the packets to the format required by the host PBX The host PBX then converts the data to voice a...

Page 42: ... site can accidentally or intentionally connect to the RLC With this connection made the unauthorized user can now place long distance phone calls through the RLC and the host PBX Security identifier When you choose the security identifier level of security the Digital Telephone IP Adapter automatically sends its configured security identifier password for each connection request The RLC compares ...

Page 43: ...dless digital telephone set is no longer supported 2 When you update the message on the host PBX that displays when the digital telephone set is idle you must unplug the digital telephone set and plug it back for the change to take effect 3 You must re boot a Digital Telephone IP Adapter unit after unplugging and re plugging the telephone cord of its associated digital telephone set 4 Auto Answer ...

Page 44: ...sets attached to Remote Gateway 9100 Series units and Extended Digital Line Cards 3 The M3904 digital telephone set Key Map fails using Virtual Office on Remote Gateway 9100 Series Upgrade the digital telephone set s firmware to version 8 3 to resolve this problem 4 Uploading and downloading M3904 and M3905 firmware requires the most recent digital telephone set hardware To resolve problems follow...

Page 45: ...and M39xx digital telephone set models and accessories Digital Telephone Set Modelsi i The host PBX must be running software capable of supporting each digital telephone set model used Digital Telephone Internal IP Adapter Digital Telephone External IP Adapter M2008D M2008HFD M2616D M2216D ACD M2616CT Cordless Discontinued Discontinued M3310 M3820 Europe only M3902 M3903 M3904 M3905 ACD M2000 seri...

Page 46: ...distributor to obtain the required footstand if your telephone has an earlier date code Supported telephone modules Digital Telephone IP Adapter units support the following telephone modules add on modules to add more keys to the digital telephone application modules to provide more functionality to the digital telephone Note Digital Telephone Internal IP Adapter units do not support Meridian Comm...

Page 47: ... can be heard during a remote dial tone This is a normal occurrence and is caused by the DSP activating a dial tone relay Refer to Chapter 6 Using the digital telephone for a detailed description of the features listed above Computer telephony integration applications You can use the following two types of computer telephony integration CTI applications 1 first party CTI applications that use the ...

Page 48: ...e IP Adapter unit sends a transparent Not Ready key press to the host PBX and places the ACD agent s digital telephone set in Not Ready mode This feature prevents the ACD agent from receiving ACD calls when active on a local call The Digital Telephone IP Adapter unit removes the digital telephone set from the Not Ready mode when the agent terminates the local call If you are having trouble with AC...

Page 49: ...rted Codecs The following tables show the Codecs supported by the Digital Telephone IP Adapter unit as well as the data stream and approximate peak bandwidth required by each Digital Telephone IP Adapters Communications systemi i Requires Remote Gateway 9100 Series software version 1 5 or higher System software version Meridian 1 PBX X11 release 23 or higher CS 1000 Release 2 or higher CS 2100 Rel...

Page 50: ...or each Digital Telephone IP Adapter unit site You can define each entry as online offline or undefined for each time period entered You can override the settings of the Online Offline table if the table attempts to suspend access to the connection in the middle of a business call You are alerted by a tone and a display message 30 20 and 10 seconds before the connection is terminated To override c...

Page 51: ...PSTN telephone The Digital Telephone IP Adapter unit does not support emergency service calls ATTENTION You must place emergency service calls on a telephone that is directly connected to a PSTN line If you place an emergency service call from a station that is connected to a Digital Telephone IP Adapter unit the RLC routes the call through the host PBX The host PBX could be in a different city ...

Page 52: ... Digital Telephone IP Adapter unit Refer to Chapter 5 Changing configuration settings using Configuration Manager The software is a Windows based application that is installed on your PC Administration tasks include the following viewing the system status performing upgrades backups or restores making configuration changes changing the administration password Note You must use the telephone set me...

Page 53: ...es for the Digital Telephone IP Adapter units Input specifications Input specifications for the Digital Telephone IP Adapter units are as follows Output specifications Output specifications for the Digital Telephone IP Adapter units are as follows Characteristic Rating voltage 90 264 VAC frequency 47 63 Hz current 0 4A maximum Characteristic Rating voltage 24 VDC 5 current 0 62A maximum power 15W ...

Page 54: ...30 Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone IP Adapter description Standard 3 0 ...

Page 55: ...al Telephone IP Adapter Installation and Administration Guide 31 C h a p t e r 2 Planning for installation In this chapter Physical environment 32 Administration PC 35 Network considerations 38 Deployment 40 ...

Page 56: ...ne IP Adapter into the base of a digital telephone set The dimensions for the circuit card are as follows 16 5 cm 6 5 inches wide 8 8 cm 3 5 inches deep Place the Digital Telephone IP Adapter on a desk or mount it on the wall The dimensions for the unit are as follows 18 2 cm 7 2 inches wide 9 9 cm 3 9 inches deep Temperature The table on the following page describes the temperature and humidity c...

Page 57: ...or installation Specification Minimum Maximum Normal operation Recommended Temperature Ambient Relative humidity 0 C 32 F 10 40 C 104 F 95 non condensing Storage Recommended temperature 40 C 40 F 70 C 158 F Relative humidity 5 95 RH non condensing Power consumption Voltage Current 24VDC 0 3A ...

Page 58: ...ower supply Cables included with the Digital Telephone External IP Adapter The Digital Telephone Internal IP Adapter package includes the following cables 1 83 meter 6 foot RJ 11 telephone cord a power cord and power supply Cables you must supply yourself The following cables used to establish the network connections are industry standard cables and are not provided in the Digital Telephone Extern...

Page 59: ...t with Telnet to use Configuration Manager or using the digital telephone set menu You can access Configuration Manager using a 10BaseT Ethernet connection for ongoing administration and upgrade of Digital Telephone IP Adapter units Note Use the telephone set menu for first time configuration of Digital Telephone IP Adapter units Ethernet connection Once you configure the Digital Telephone IP Adap...

Page 60: ...tation 4 0 Millennium Edition ME 2000 Professional or XP Professional and Home Edition operating system with the Microsoft TCP IP networking component installed be equipped with a CD ROM drive be equipped with a 10BaseT Ethernet interface card this provides access to the Ethernet network have an available COM port if you wish to use the RS 232 serial port to establish a direct serial connection be...

Page 61: ...However you must ensure that the administration PC is Year 2000 compliant by verifying that the Windows operating system is shown in this table Optivity Telephony Manager and Configuration Manager Nortel does not guarantee that Optivity Telephony Manager OTM and the Configuration Manager can operate simultaneously on the same administration PC Simultaneous running of these two applications has not...

Page 62: ...ic Host Configuration Protocol DHCP Note Similarly you must assign a subnet mask gateway and unique IP address to the RLC on the host PBX have the ability to send and receive traffic to and from the RLC on the host PBX Determining DHCP assigned IP addresses If you use DHCP at the remote location determine the Remote Gateway 9100 Series unit s IP address by checking the Network statistics for the R...

Page 63: ... position in an IP network Router 10 2 1 3 10 3 1 3 G101520IP Digital Telephone External IP Adapter unit Digital Telephone Internal IP Adapter circuit card RLC Corporate WAN Management port optional Host PBX Ethernet network Router 10 3 1 1 10 3 1 2 10 2 1 1 Internal network 10 2 1 10 10 4 1 2 10 1 1 6 10 1 1 5 10 1 1 4 10 1 1 1 Data modem Data modem 10 1 1 2 10 1 1 3 User s PC User s PC ...

Page 64: ... Digital Telephone IP Adapter units support NAT functionality if this functionality is enabled on your network You can only connect a single Digital Telephone IP Adapter unit behind a NAT router You can connect multiple Digital Telephone IP Adapter units behind a Network Address and Port Translation NAPT router If you are not sure whether yours is a NAT router or a NAPT router check with your vend...

Page 65: ...mer value for example two hours configure a static translation table entry for UDP port 20480 IP deployment Before deploying your Digital Telephone IP Adapter unit ensure that you engineer the IP network properly You can configure a permanent Model 1 or on demand Model 2 IP connection The following guidelines describe requirements conditions and characteristics of each supported IP deployment opti...

Page 66: ...onfigure an IP on demand connection TCP IP signaling sessions between the RLC and the Digital Telephone IP Adapter unit close when calls end Configure a static IP address for the Digital Telephone IP Adapter unit on the RLC for best service IP on demand configuration supports VPNs IP on demand configuration does not support NAT or PNAT routers Both the RLC and Digital Telephone IP Adapter unit req...

Page 67: ... h a p t e r 3 Installing the Digital Telephone IP Adapter unit In this chapter Preparing for installation 44 Installing the Digital Telephone Internal IP Adapter circuit card 46 Installing the Digital Telephone External IP Adapter unit 52 Testing the network connection 58 ...

Page 68: ... in the Preface Follow these safety precautions at all times to avoid damage or injury Plug the Digital Telephone IP Adapter unit into a properly grounded power source to reduce the possibility of electric shock and damage to the unit or network Ensure that nothing rests on connection cables and that cables cannot be tripped over or stepped on Protect the equipment against Electrostatic discharge ...

Page 69: ...re upgrades If a TFTP server is currently not installed you can obtain one from the Internet Unpacking and inspecting the equipment Before you install the Digital Telephone IP Adapter unit ensure that the following package contents are all present and are not damaged one Digital Telephone Internal IP Adapter or Digital Telephone External IP Adapter one power cord and power supply for each Digital ...

Page 70: ...nd for Digital Telephone Internal IP Adapter units on page 22 Note You can only add the Digital Telephone Internal IP Adapter circuit card to digital telephones that have an ATA MCA footstand To obtain an ATA MCA footstand contact your Nortel distributor Removing the footstand of the digital telephone set To remove the footstand of the digital telephone set 1 Disconnect the telephone side connecti...

Page 71: ...e Digital Telephone Internal IP Adapter circuit card Note Refer to B in the preceding diagram Inserting the Digital Telephone Internal IP Adapter circuit card To insert the Digital Telephone Internal IP Adapter circuit card into your digital telephone 1 Remove the Digital Telephone Internal IP Adapter circuit card from the antistatic bag 2 Insert the leading edge of the Digital Telephone Internal ...

Page 72: ...tach the Digital Telephone Internal IP Adapter circuit card to the footstand with the screws supplied in the Installation Kit Note Refer to D in the diagram on page 48 5 Plug the male RJ 11 connector on the loose end of the Meridian Line Cord attached to the Digital Telephone Internal IP Adapter circuit card into the jack on the telephone 6 Re attach the footstand to the bottom of the telephone 7 ...

Page 73: ...the plug that connects to the Digital Telephone Internal IP Adapter circuit card To install the ferrite beads for both the Ethernet cable and the power supply cable 1 Open the plastic latch at the side of the ferrite bead 2 Lay a cable across the middle of the ferrite bead The ferrite bead must be close to the cable connector 3 Loop the cable tightly around the ferrite bead There must 2 loops of E...

Page 74: ...ollowing telephone and Ethernet cables for your network Ethernet cable If you are connecting the Digital Telephone Internal IP Adapter circuit card to a hub you need a standard CAT5 unshielded twisted pair UTP straight through Ethernet cable The cable must be no longer than 100 meters 325 feet Note These cables are not supplied in the Digital Telephone Internal IP Adapter package G101482IP Digital...

Page 75: ...ect the appropriate cord on the power transformer to the power connector on the Digital Telephone Internal IP Adapter circuit card b Plug the power connector into an uninterruptible power supply UPS or wall outlet Powering up the Digital Telephone Internal IP Adapter circuit card As soon as you connect the Digital Telephone Internal IP Adapter circuit card to the power source the circuit card begi...

Page 76: ... Telephone External IP Adapter unit on a desk To install the Digital Telephone External IP Adapter unit on a desk 1 Turn the Digital Telephone External IP Adapter unit upside down 2 Affix the rubber feet to the bottom of the Digital Telephone External IP Adapter unit Note Ensure the rubber feet are securely fastened 3 Place the Digital Telephone External IP Adapter unit in the desired location Ins...

Page 77: ...phone IP Adapter unit Ensure that your chosen location meets the following criteria The LED indicators on the front panel must be easily viewed There must be enough space to accommodate the cables when they are connected to the Digital Telephone External IP Adapter unit Refer to the following diagram G023IP ...

Page 78: ...surements between the screw slots are as follows from front to back panels 2 54 cm 1 in from side to side 15 8 cm 6 25 in 3 Mount the screws Note Do not screw the screws all the way in Stop when the heads are about 5 mm 1 8 inch from the wall 4 Mount the Digital Telephone External IP Adapter unit on the screws then gently pull it down so the screws slide into the narrow portion of the screw slots ...

Page 79: ... Adapter unit to a hub you need a standard CAT5 unshielded twisted pair UTP straight through Ethernet cable Ensure that this cable is no longer than 100 meters 325 feet in length Note Place digital telephones no farther than 1230 7 meters 4000 feet from the Digital Telephone External IP Adapter unit The following diagram shows the connections on the back panel of the Digital Telephone External IP ...

Page 80: ... IP Adapter unit to the power source as follows a Connect the appropriate plug on the power transformer to the power connector on the Digital Telephone External IP Adapter unit b Plug the power connector into an uninterruptible power supply UPS or wall outlet 3 Connect the Digital Telephone External IP Adapter unit to the digital telephone as follows a Connect one plug of the telephone cable suppl...

Page 81: ...ing power up the Digital Telephone External IP Adapter unit performs a self test The power LED flashes three times to verify all critical functionality including RAM memory test Flash checksum validation If the Digital Telephone External IP Adapter unit completes a successful self test the telephone display shows one of the following messages A time and date if connected to a PBX HOSTLESS MODE if ...

Page 82: ...he following methods to test the network connectivity Perform a PING test To perform this test the following must be true You must be physically connected to the network You must be logged on to Configuration Manager Refer to Using Configuration Manager s PING on page 197 for com plete details on performing a Configuration Manager PING Perform a syslog test Refer to Syslog testing on page 200 for ...

Page 83: ... Telephone IP Adapter Installation and Administration Guide 59 C h a p t e r 4 Configuring the IP Adapter unit using the telephone menu In this chapter Before you begin 60 Running the telephone menu script 63 ...

Page 84: ...ager at the same time You must use one or the other If you want to use Configuration Manager to configure the Digital Telephone IP Adapter unit refer to Chapter 5 Changing configuration settings using Configuration Manager Information you need to know before configuring Before you start configuring the Digital Telephone IP Adapter unit have the following information available the unit ID for the D...

Page 85: ...enu you make a mistake you can return to the previous level in the menu system by pressing the Release Rls R or Goodbye depending on your telephone set key once Key name Key label Digital Telephone IP Adapter telephone menu key function DIGIT 1 2 3 4 5 6 7 8 9 0 user name password entry numeric entry ALPHA 2 3 4 5 6 7 8 9 user name password entry YES 1 request menu enable feature NO 2 skip menu di...

Page 86: ...onfirm your request to exit the configuration menu similar to the following Confirm Exit 1 Yes 2 No Note If you exit the system without saving any changes you have made your changes will stay in active memory until the next system restart reboot After this your changes are lost IF you wish to THEN do the following continue working a Press 2 b Press the Hold key The telephone display continues as t...

Page 87: ... Telephone IP Adapter unit 1 Press the release key four times within three seconds to access the telephone menu Result The telephone display prompts you for a user name similar to the following Enter User Name Press the Rls key to exit 2 Enter the digits 48378 GUEST and then press the Hold key Result The telephone display prompts you for a password similar to the following Enter Password Press the...

Page 88: ...N do the following display read only IP parameters 1 Press 1 2 Press the Hold key Result The telephone display shows the remote site s current IP address similar to the following IP Address 192 168 142 102 3 Press the Hold key Result The telephone display shows the remote site s current IP subnet mask similar to the following IP Subnet Mask 255 255 255 0 4 Press the Hold key Result The telephone d...

Page 89: ...the following retain current configuration settings for this Digital Telephone IP Adapter unit 1 Press 2 2 Press the Hold key 3 Proceed to step 5 on page 66 revert Digital Telephone IP Adapter unit configuration settings to their factory set default values 1 Press 1 2 Press the Hold key Result The telephone display asks you to confirm your decision similar to the following Confirm 1 Yes 2 No 3 Pre...

Page 90: ...unit derives the time on its telephone display from the time maintained by the host PBX The time offset is the number of minutes that the Digital Telephone IP Adapter unit must add to or subtract from the host site time to account for different time zones for example to calculate the remote site time IF you want to THEN do the following modify the Unit ID of the Digital Telephone IP Adapter unit 1...

Page 91: ...b 3 Press 1 if the time at the remote site is later than the time at the host site This is the case when the remote site is located east of the host site 4 Press 2 if the time at the remote site is earlier than the time at the host site This is the case when the remote site is located west of the host site 5 Press the Hold key Result The telephone display prompts you for the number of minutes in t...

Page 92: ...o modify the emergency code similar to the following Modify Emergency Code 1 Yes 2 No This step does not apply to Digital Telephone IP Adapter units Press 2 and continue to step 8 on page 69 retain the current time offset between the PBX at the host site and the Digital Telephone IP Adapter unit at the remote site 1 Press 2 2 Press the Hold key IF you want to THEN do the following ...

Page 93: ...an online command in the Online Offline Table 1 Press 1 2 Press the Hold key Result The telephone display prompts you for a new online SPRE code The telephone display also shows the current online SPRE code similar to the following Enter Online SPRE 99 3 Press the digits of the new online SPRE code Note All SPRE codes begin with a pound sign It is not necessary to press the key when modifying a SP...

Page 94: ...to go offline with the Digital Telephone IP Adapter unit in the absence of an offline command in the Online Offline Table 1 Press 1 2 Press the Hold key Result The telephone display prompts you for a new offline SPRE code The telephone display also shows the current offline SPRE code similar to the following Enter Offline SPRE 98 3 Press the digits of the new offline SPRE code Note Refer to the No...

Page 95: ...ng modify the number that you must dial to begin a work session in an ACD environment for example 1 Press 1 2 Press the Hold key Result The telephone display prompts you for a new registration SPRE code The telephone display also shows the current registration SPRE code similar to the following Enter Reg SPRE Code 97 3 Press the digits of the new registration SPRE code Note Refer to the Note on pa...

Page 96: ... modify the number that you must dial to end a work session in an ACD environment for example 1 Press 1 2 Press the Hold key Result The telephone display prompts you to enter a new deregistration SPRE code The telephone display also shows the current deregistration SPRE code similar to the following Enter Dereg SPRE Code 96 3 Press the digits of the new deregistration SPRE code Note Refer to the N...

Page 97: ...3 on page 77 modify the IP parameters configured for this Digital Telephone IP Adapter unit 1 Press 1 2 Press the Hold key Result The telephone display asks if you want to enable Dynamic Host Configuration Protocol DHCP similar to the following Enable DHCP 1 Yes 2 No allow a DHCP server to dynamically assign an IP address to this Digital Telephone IP Adapter unit each time someone logs on with thi...

Page 98: ... table on page 61 4 Press the Hold key Result The telephone display prompts you for the Digital Telephone IP Adapter unit s new permanent IP subnet mask The telephone display also shows the current setting similar to the following Enter IP Subnet Mask 255 0 0 0 5 Press the digits of the Digital Telephone IP Adapter unit s permanent IP subnet mask 6 Press the Hold key Result The telephone display a...

Page 99: ... the current setting similar to the following Enter IP Gateway 0 0 0 0 9 Press the digits of the Digital Telephone IP Adapter unit s permanent IP gateway Use the key for the IP address delimiter Refer to the table on page 61 10Press the Hold key Result The telephone display asks if you want to enable DiffServ similar to the following Enable DiffServ 1 Yes 2 No Note The Remote Gateway 9100 Series f...

Page 100: ...old key Result The telephone display prompts you for the VLAN ID similar to the following VLAN ID 0 4094 0 NC 0 3 Enter the Virtual Local Area Network VLAN ID for 802 1Q Mapping Valid entries are 0 0 Not Configured through 4094 0xFFE The default is 0 4 Press the Hold key Result The telephone display prompts you for the 802 1Q priority value similar to the following 802 1Q Priority 0 7 5 5 Enter th...

Page 101: ...inued 7 Enter the DiffServ CodePoint value Valid entries are 0 CS7 1 CS6 2 EF 3 AF41 4 AF31 5 AF21 6 AF11 and 7 DE The default is 7 EF Refer to DiffServ CodePoint Value on page 103 for details on the definitions for these entries 8 Press the Hold key 9 Proceed to step 13 not enable prioritizing of voice packets in the IEEE Media Access Control layer 1 Press 2 2 Press the Hold key IF you want to TH...

Page 102: ...ently configured to handle this traffic similar to the following Enter Port of RLC 7 3 Press the digit s of the new port number 4 Press the Hold key Result The telephone display prompts you to enter the security level that you want to assign to this Digital Telephone IP Adapter unit The telephone display also shows the current security level similar to the following Enter Security Level 1 allow un...

Page 103: ...RLC s Inbound Security ID similar to the following Inbound Security ID 3 Enter the Digital Telephone IP Adapter unit s 10 digit inbound security ID 4 Press the Hold key Result The telephone display prompts you for the RLC s outbound security ID similar to the following Outbound Security ID 5 Enter the Digital Telephone IP Adapter unit s 10 digit outbound security ID 6 Press the Hold key Result The...

Page 104: ...y Result The telephone display prompts you to enter an IP address for the RLC and shows the current value it has for this address similar to the following Enter RLC IP Address 192 68 243 254 3 Press the digits of the new RLC IP address 4 Press the Hold key Result The telephone display prompts you for the IP Signaling setting for this Digital Telephone IP Adapter unit and displays the current setti...

Page 105: ...ephone IP Adapter unit similar to the following Modify Localization 1 Yes 2 No This step does not apply to Digital Telephone IP Adapter units Press 2 and continue to step 16 16 The telephone display asks if you want to modify the current modem tones setting for this Digital Telephone IP Adapter unit similar to the following Modify Modem Tones 1 Yes 2 No This step does not apply to Digital Telephon...

Page 106: ...connected to the Digital Telephone IP Adapter unit similar to the following Is this a M2006 1 Yes 2 No 3 If the telephone display does not show the model of your telephone set press 2 4 Press the Hold key Note The telephone display repeats this question until it receives an affirmative answer with the following set types M2008 M2216 M2616 M2616CT M3310 M3820 M3902 M3903 M3904 M3905 or OTHER Choose...

Page 107: ... of your telephone set press 2 and return to step 5 above 7 If this is the correct model number of your telephone set press 1 8 Press the Hold key 9 Proceed to step 18 below not modify the current telephone set type configuration for this Digital Telephone IP Adapter unit 1 Press 1 2 Press the Hold key IF you want to THEN do the following discard your most recent configuration changes 1 Press 2 2 ...

Page 108: ...es 1 Press 1 2 Press the Hold key Result The telephone display asks you to confirm your instruction to overwrite current configuration settings with your latest configuration changes similar to the following Confirm 1 Yes 2 No revert to the previous configuration settings 1 Press 2 2 Proceed to step 19 below keep your most recent configuration changes as system settings 1 Press 1 2 Proceed to step...

Page 109: ...m down or restart the system similar to the following 0 Shut Down 1 Restart restart the Digital Telephone IP Adapter unit 1 Press 1 2 Press the Hold key Result The telephone display asks you to confirm your decision to restart the system similar to the following Confirm 1 Yes 2 No abort your instruction to restart the Digital Telephone IP Adapter unit 1 Press 2 2 Press the Hold key Result Return t...

Page 110: ...13 P 6 If the telephone is connected to a PBX it is ready to send and receive telephone calls as normal 7 If the telephone is not connected to a PBX the telephone display shows a message similar to the following HOSTLESS MODE shut down the Digital Telephone IP Adapter unit thereby disabling all functionality on the unit 1 Press 0 2 Press the Hold key Result The telephone display asks you to confir...

Page 111: ...one IP Adapter unit 1 Press 2 2 Press the Hold key Result Return to Display Local IP 1 Yes 2 No on page 64 confirm your instruction to shut down the Digital Telephone IP Adapter unit 1 Press 1 2 Press the Hold key Result The telephone display prompts you to turn off the Digital Telephone IP Adapter unit similar to the following Please remove System Power IF you want to THEN do the following ...

Page 112: ...88 Digital Telephone IP Adapter Installation and Administration Guide Configuring the IP Adapter unit using the telephone menu Standard 3 0 ...

Page 113: ... a p t e r 5 Changing configuration settings using Configuration Manager In this chapter Before you begin 90 Digital Telephone IP Adapter unit system configuration 91 IP configuration 98 RLC connection configuration 105 Auto upgrade configuration 109 Syslog configuration 113 ...

Page 114: ...tion for the Digital Telephone IP Adapter unit Refer to Chapter 4 Configuring the IP Adapter unit using the telephone menu Once configured you can then use the Configuration Manager for changes administration and firmware upgrades For a more detailed description of Configuration Manager refer to the Reach Line Card Installation and Administration Guide NTP 555 8421 210 ATTENTION After initial conf...

Page 115: ...nit system Note The Digital Telephone IP Adapter unit configuration uses the same configuration property sheets in Configuration Manager as the Remote Gateway 911x unit To configure the Digital Telephone IP Adapter unit choose View Device Type 911x Help information for Remote Gateway 911x series units applies to Digital Telephone IP Adapter units unless otherwise stated Getting there 911x Configur...

Page 116: ...to the host PBX and the telephone number sent to the Central Office CO Also in their haste to reach an emergency service some users can forget to dial trunk access digits You can configure your Digital Telephone IP Adapter unit to send the emergency telephone number to the CO whether or not the user dials trunk access digits Note If you must contact emergency personnel with consecutive calls you m...

Page 117: ...ke changes to these parameters IF you are THEN logged on to the Digital Telephone IP Adapter unit the changes are written into the Digital Telephone IP Adapter unit s buffer To save the changes in Flash memory choose Upload Download Save to Flash from the Menu Bar not logged on to the Digital Telephone IP Adapter unit the Confirmation Manager dialog box displays similar to the following Do one of ...

Page 118: ...tion on the RLC for this unit ID The default is 1 Node Name Enter your site name The node name identifies this Digital Telephone IP Adapter unit in the remote network The default is 911x DSP Gain Select the number of decibels dB that you want to add to or subtract from the strength of the transmitted signal before the DSP processes it Valid options are 9 6 3 0 3 6 9 12 and 15 The default is 0 dB N...

Page 119: ...used to place your site into online mode or accept the default The default is 99 Note The SPRE code is automatically prefixed with the pound sign This means users must dial before the SPRE code when going into online mode SPRE Codes Offline Enter the SPRE code maximum seven digits that is used to put your site into offline mode or accept the default code The default is 98 Note The SPRE code is aut...

Page 120: ...y to Digital Telephone IP Adapters Local Call Local Calling Key Position This setting does not apply to Digital Telephone IP Adapters Local DN This setting does not apply to Digital Telephone IP Adapters Local Call Autohold This setting does not apply to Digital Telephone IP Adapters Phone Type Select the type of digital telephone that the Digital Telephone IP Adapter unit attaches to using the dr...

Page 121: ...uration settings using Configuration Manager Addon Module Type Select the type of addon module attached to the Digital Telephone IP Adapter unit s telephone if the telephone is an M3904 or M3905 telephone Valid options are DBA KBA and Not Configured The default is Not Configured Field Description ...

Page 122: ...ration settings using Configuration Manager Standard 3 0 IP configuration This section explains how to change the IP address subnet mask and default gateway for the Digital Telephone IP Adapter unit Getting there 911x Configuration Manager IP Configuration IP Configuration property sheet ...

Page 123: ...e THEN logged on to the Digital Telephone IP Adapter unit the changes are written into the Digital Telephone IP Adapter unit s buffer To save the changes in Flash memory choose Upload Download Save to Flash from the Menu Bar Note When you change System or IP Configuration parameters and Save to Flash calls can be dropped Ensure that there are no active calls when you make changes to these configur...

Page 124: ... Digital Telephone IP Adapter unit use the procedure found under Restarting the system on page 180 b When you change IP configuration parameters and Save to Flash calls can be dropped Ensure that there are no active calls when you make changes to these parameters c The Remote Gateway 9100 Series family of products does not support Classless Inter Domain Routing CIDR that is a Class C address with ...

Page 125: ...P Address option button to manually configure a static IP address for the Digital Telephone IP Adapter unit Result Configuration Manager enables the IP Address IP Network Mask and IP Gateway fields The default is Configure IP Address Address Information IP Address IP Network Mask IP Gateway If you clicked on the Configure IP Address option button enter the IP address IP network mask and IP gateway...

Page 126: ...raffic to and from the Digital Telephone IP Adapter unit DiffServ CodePoint This setting modifies the IP Header and is applicable across the entire WAN If enabled this feature allows you to set the DiffServ CodePoint value Refer to the DiffServ CodePoint Value for a list of values Click on the Enable option button if you want to allow prioritization of voice packets sent from this Digital Telephon...

Page 127: ...e 7 Network Control 0x38 CS6 Precedence 6 Inter network Control 0x30 EF Expedited Forwarding 0x2E AF41 Assured Forwarding Class 4 Delay Normal Throughput High Reliability Normal 0x22 AF31 Assured Forwarding Class 3 Delay Normal Throughput High Reliability Normal 0x1A AF21 Assured Forwarding Class 2 Delay Normal Throughput High Reliability Normal 0x12 AF11 Assured Forwarding Class 1 Delay Normal Th...

Page 128: ...om this Digital Telephone IP Adapter unit over LAN portions of the network Click on the Disable option button if you do not want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over LAN portions of the network The default is Disable 802 1Q Mapping VLAN ID Enter the Virtual Local Area Network VLAN ID for 802 1Q Mapping Valid entries are 0 through 4094 0xFFE...

Page 129: ...ration Manager RLC connection configuration This section shows you how to change the RLC connection information needed by the Digital Telephone IP Adapter unit to establish connections with the RLC on the host PBX Getting there 911x Configuration Manager RLC Connection Configuration RLC Connection Configuration property sheet ...

Page 130: ...rk file 3 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information IF you are THEN logged on to the Digital Telephone IP Adapter unit the changes are written into the Digital Telephone IP Adapter unit s buffer To save the changes in Flash memory choose Upload Download Save to Flash not logged on to the Digital Telephone IP Adapter unit the Configuration Man...

Page 131: ...n button if you do not want to route calls over your IP network The default is Disable IP Connection IP Address Enter the RLC s IP address The Digital Telephone IP Adapter unit uses this IP address to connect to the RLC over the IP network IP Connection IP Signaling Click on the Permanent option button to configure this port s IP connection to be up at all times Click on the On Demand option butto...

Page 132: ...gital Telephone IP Adapter unit sends the outbound security ID to the RLC The RLC compares this ID to the Outbound Security ID that is configured on the RLC for this Digital Telephone IP Adapter unit If the security IDs do not match the RLC rejects the call Security Id Inbound Security ID If you selected Provision ID as the security level enter the Security ID for incoming calls This ID must be a ...

Page 133: ...ion Manager Auto upgrade configuration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units Getting there RLC Configuration Manager Auto Upgrade Configuration Auto Upgrade Configuration property sheet ...

Page 134: ...s the Auto Upgrade Configuration property sheet 2 Complete the fields as described in Auto Upgrade Configuration field descriptions on page 111 3 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 4 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information Note To save changes to the Digital Te...

Page 135: ...r the IP address of the TFTP server you want to query for the upgrade Start Auto Upgrade Click on the Start Auto Upgrade button to force the auto upgrade process to begin regardless of the mode and time configuration in the auto upgrade configuration Note Use caution when forcing the auto upgrade process as the system performs a self reset on all units to make the new firmware active once the down...

Page 136: ...n and Administration Guide Changing configuration settings using Configuration Manager Standard 3 0 Date Select the date when you want the auto upgrade process to be performed if you selected Once a Month in the Frequency field Field Description ...

Page 137: ... addresses for logging all events display logs to the syslog server s you configure This feature allows event logs display logs to be retained if you reboot or restart the Remote Gateway 9100 Series unit Remote Gateway 9100 Series supports the following syslog collector software Kiwi Syslog Daemon www kiwisyslog com WinSyslog www winsyslog com tftp32d server http tftpd32 jounin net Getting there R...

Page 138: ... following steps 1 Access the Syslog Configuration property sheet 2 Complete the fields as described in Syslog Configuration field descriptions on page 115 3 Click on the OK button Result Configuration Manager writes the changes to a temporary file on the administration PC 4 Click on the Send button to update the RLC with the new information Note To save changes to the RLC s Flash memory select Up...

Page 139: ...efault is Disable IP Address Enter the IP Address of the syslog server Then press the Enter key or click on the button to add the IP address to the Syslog Servers window You can enter up to three syslog server IP addresses Result The IP address of the syslog server displays in the Syslog Servers window Delete To delete a syslog server IP address from the Syslog Servers window click on the specific...

Page 140: ...116 Digital Telephone IP Adapter Installation and Administration Guide Changing configuration settings using Configuration Manager Standard 3 0 ...

Page 141: ...d Administration Guide 117 C h a p t e r 6 Using the digital telephone In this chapter Modes of operation 118 Placing and receiving calls 120 Indicator updates 122 Display messages 123 Telephone features operation 126 Going online and offline 128 ...

Page 142: ...your telephone indicator updates such as the message waiting indicator calls that you receive from or place to someone at the host PBX site In host controlled mode a voice path is established to the host PBX and signaling messages are passed between the host PBX and the Digital Telephone IP Adapter unit Online mode When in online mode calls initiated on the host calling key are directed through th...

Page 143: ...e modes The online and offline modes can be controlled by one or both of the following online offline schedule configured for your site on the RLC at the host PBX special prefix SPRE codes configured on the Digital Telephone IP Adapter unit at your site For more information refer to SPRE Codes Online on page 95 and SPRE Codes Offline on page 95 ...

Page 144: ...tomatically initiates a host controlled call method 2 Press the calling key Pressing the host calling key initiates a host controlled call Placing a host controlled call To place a host controlled call 1 Lift the telephone handset or press the host calling key Result You hear a dial tone over a connection with the host PBX Note If a connection to the host PBX cannot be established within a time ou...

Page 145: ...oice mail if the call is not answered If a connection cannot be established through the host PBX you can use the local calling key to place the station to station call 1 Lift the telephone handset or press the host calling key Result A connection is established with the host PBX and you hear a dial tone The indicator beside the host calling key lights up 2 Dial the extension of the party you wish ...

Page 146: ... updates indicators when a connection between the host PBX and Digital Telephone IP Adapter unit is active Host controlled indicator updates The host PBX automatically updates indicators for host controlled features each time any of the following occur the host PBX receives an incoming call from your site the host PBX processes an outgoing call from your site the host PBX sends a message waiting i...

Page 147: ...nes at this site are about to go offline in the number of seconds indicated If any calls are active they disconnect when the offline mode activates To override enter the online SPRE code Hostless Mode The connection to the host PBX cannot be established The host PBX may be temporarily unavailable Note If Hostless Mode persists contact your system administrator Logged In If this message appears on ...

Page 148: ... Use If this message appears on your station your station participates in a multi user or dynamic pool port on the RLC This message appears if the port that you are attempting to log on to is already being used by someone else Port Not Logged In If this message appears on your station your station participates in a multi user or dynamic pool port on the RLC Your station is logged off Release and T...

Page 149: ...e IP Adapter Installation and Administration Guide 125 June 2005 Using the digital telephone DSP Limit There were not enough DSP resources to complete the requested action Try again at a later time Message Description ...

Page 150: ...controlled call the holding party receives the Hold treatment defined on the host PBX For example if the host PBX is configured to play music for the holding parties then the holding party hears music You can press the local calling key to place a new call Call Waiting Since the Digital Telephone IP Adapter unit does not use host controlled indicators there are never any indicator conflicts when a...

Page 151: ...ted to the call waiting key by the host PBX An incoming locally controlled call flashes the local calling key indicator and sounds the alert tone Call Transfer To transfer a call 1 Press the Transfer key Result The active call is placed on hold and you hear dial tone 2 Dial the number that you want to transfer the call to 3 Press the Transfer key again to complete the transfer Note You can press t...

Page 152: ...unit in online mode 1 Lift the telephone handset or press the local calling key 2 Press the pound key followed by the online SPRE code Note Contact your system administrator for the online SPRE code Result The connection to the host PBX is initiated and negotiated with the host PBX During this negotiation period up to five seconds you cannot place host controlled calls When negotiation is complete...

Page 153: ...ost controlled call you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30 20 or 10 seconds If you ignore this warning your call disconnects To prevent your call from being disconnected enter the online SPRE code You can do this without putting your call on hold first The online SPRE code cancels the offline event leaving your telephone onl...

Page 154: ...130 Digital Telephone IP Adapter Installation and Administration Guide Using the digital telephone Standard 3 0 ...

Page 155: ...ord 132 Creating a backup configuration file 135 Restoring the configuration 138 Display logs 143 Statistics screens 147 Verifying the firmware and software version 167 Obtaining the latest upgrade file 169 Extracting upgrade files from the download file 170 Performing a firmware upgrade 172 Restarting the system 180 Performing a software upgrade 182 ...

Page 156: ...ms Configuration Manager password This password prevents unauthorized users from performing offline configuration changes Digital Telephone IP Adapter unit s password This password prevents unauthorized users from performing online changes of the configuration residing in the Digital Telephone IP Adapter unit s Flash memory Note Make sure that you record the password and store it in a safe secure ...

Page 157: ...ging the Configuration Manager password To change the Configuration Manager password 1 From the Menu Bar choose Connect Change Password Local Result The Change Password Local dialog displays similar to the following 2 Complete the fields in the Change Password Local dialog box 3 Click on the OK button ...

Page 158: ... Digital Telephone IP Adapter unit s password 1 From the Menu Bar choose Connect Change Password Node Result The Change Password Node dialog box displays similar to the following 2 Complete the fields in the Change Password Node dialog box 3 Click on the OK button ATTENTION Do not change the Digital Telephone IP Adapter unit s password until the system is up and working ...

Page 159: ...ou perform a firmware upgrade Storing backup configuration files The Digital Telephone IP Adapter unit is an extension of the telecommunications and data network It is extremely important that you keep a backup copy of the Digital Telephone IP Adapter unit s configuration If the Digital Telephone IP Adapter unit s Flash memory or configuration becomes corrupted or is lost you can easily restore it...

Page 160: ...log box displays similar to the following 2 Choose the mode you want to use for the file transfer according to the following table IF you wish to save the configuration file to THEN do the following the administration PC Click on the Dump option button a different location on the IP network 1 Click on the TFTP option button Result This enables the IP Address fields 2 Enter the IP address of the PC...

Page 161: ...ote This configuration file becomes your backup file so ensure the file name is meaningful The file name s extension must be TXT 5 Click on the Download button Result The Download configuration dialog box closes and the following message displays in the status bar at the bottom of the screen Downloading Config From Board When the download is complete the Downloaded Configuration Data dialog box di...

Page 162: ...sing the TFTP protocol You must have a TFTP server application running on your administration PC The TFTP server s base directory must point to the directory that contains the configuration file you want to upload Before you begin Before you can upload the configuration file to the Digital Telephone IP Adapter unit you must complete the following steps 1 Start the TFTP server application 2 Ensure ...

Page 163: ...er the IP network 1 Navigate to the location of the configuration file 2 From the Menu Bar choose Upload Download Upload Config Result The Upload Configuration dialog box displays similar to the following 3 Enter the IP address of the TFTP server in the IP Address fields Note Since the TFTP server application is running on your administration PC this is the IP address of that PC ...

Page 164: ... The Open dialog box displays similar to the following 5 Ensure the Files of type list drop down box shows Text File TXT 6 Navigate to the folder containing the configuration file 7 Select the file then click on the Open button Result The Upload Configuration dialog box displays with the file you selected shown in the File Name field ...

Page 165: ...s status messages relating to the upload The following is an example CAUTION Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload If you interrupt the configuration upload this results in an incomplete configuration in the Digital Telephone IP Adapter unit s database If the configuration upload is interrupted repeat this procedure immediately ...

Page 166: ...es button Result The following message displays in the status bar at the bottom of the screen Saving to Flash in Progress When the save is finished the following message displays in the middle of the Upload Configuration dialog box CONFIGURATION IS UPDATED INTO FLASH 11 Click on the Close button 12 Restart the RLC Note For instructions refer to Restarting the system on page 180 IF the upload THEN ...

Page 167: ...oubleshooting system problems Click on the Save Report button if you need to print the display logs to a text file Refer to Configuration Manager Help for a complete listing of all display logs and the condition indicated by each Getting there 911x Configuration Manager Viewing display logs From the Menu Bar choose Alarms Stats Logs Display Logs Result The Digital Telephone IP Adapter unit lists t...

Page 168: ...in a file on your administration PC use the following procedure 1 After listing the display logs using the procedure explained under Viewing display logs on page 143 click on the Save Report button on the Display Logs window Result The Save As dialog box displays similar to the following 2 Enter a name for the configuration in the File name field Result Configuration Manager saves the display logs...

Page 169: ...is If you want to change the number of display logs retained by the Digital Telephone IP Adapter unit complete the following procedure 1 From the Menu Bar choose Alarms Stats Logs Resize Logs Result The Resize Log dialog box displays similar to the following Note Maximum logs refers to the number of text lines or messages maintained by the Digital Telephone IP Adapter unit The Digital Telephone IP...

Page 170: ...r clear display logs that are no longer useful 1 From the Menu Bar choose Alarms Stats Logs Clear Logs Result The Clear Logs dialog box displays similar to the following IF you select THEN No the Clear logs dialog box closes and the retained display logs remain as they are Yes the Digital Telephone IP Adapter unit deletes its stored display logs the LOGS cleared dialog box displays similar to the ...

Page 171: ...on to provide to technical support personnel upon request Getting there 911x Configuration Manager Bandwidth Connection Statistics Bandwidth Connection Statistics similar to the following allow you to see the amount of bandwidth that the logged on Digital Telephone IP Adapter unit has available to it Use the Bandwidth Connection Statistics to help you determine if you need to add more bandwidth on...

Page 172: ... screen Choose Alarms Stats Logs BW Connection Statistics from the Menu Bar to display the Bandwidth Connection Statistics screen Result Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the Bandwidth Connection Statistics screen similar to the example on page 147 IF you want to THEN click update the statistics with the latest information on the Refre...

Page 173: ...ection is up on this unit Valid values are Active and Idle No of Voice Calls on IP Identifies the number of calls in progress on this unit s IP connection No of Voice Calls on PSTN PSTN statistics do not apply to Digital Telephone IP Adapter units Used IP BW Identifies the IP bandwidth in use on this unit Used Trunk BW Trunk bandwidth statistics do not apply to Digital Telephone IP Adapter units T...

Page 174: ...of call being made Use the Caller Information Statistics to help you determine if the bandwidth used by the logged on Digital Telephone IP Adapter unit To display the Caller Info Statistics screen refer to Displaying the Caller Info Statistics screen on page 151 To obtain the definitions for the statistics presented on the Caller Info Statistics screen refer to Caller Info Statistics field descrip...

Page 175: ...gathers the statistics from the Digital Telephone IP Adapter unit and displays the Caller Info Statistics screen similar to the example on page 150 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close button obtain descript...

Page 176: ...n a 0 in this field Current Media PSTN statistics do not apply to Digital Telephone IP Adapters Type Identifies the type of call Valid values are Signaling Voice and Local Priority PSTN statistics do not apply to Digital Telephone IP Adapters Call BW Identifies the amount of bandwidth used by the call Start Time Identifies the time that the connection initiated Transitions to PSTN Transition stati...

Page 177: ...on about the DSP devices on the logged in Digital Telephone IP Adapter unit Use this screen to determine the type of DSP on the unit and the functionality and performance of that DSP To display the DSP Statistics screen refer to Displaying the DSP Statistics screen on page 154 To obtain the definitions for the statistics presented on the DSP Statistics screen refer to DSP Statistics field descript...

Page 178: ...rs statistics from the Digital Telephone IP Adapter unit and displays the DSP Statistics screen similar to the example on page 153 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close button obtain descriptions of the stati...

Page 179: ...he DSP device that processed the call In Service Identifies any voice channels operating on this DSP application module Total MIPS Identifies the total millions of instructions per second MIPS capacity for this DSP device Available Mips Identifies the millions of instructions per second MIPS currently available on this DSP device Total Channels Identifies the total channel capacity for this DSP de...

Page 180: ...e multiple functionalities Available Flex Channels Identifies the number of channels on this DSP currently available to provide multiple functionalities Total Tones Channels Identifies the number of channels on this DSP that can transmit tones Total Reserved Channels Identifies the number of special purpose channels on this DSP reserved for internal use Name Identifies the name of the DSP load tha...

Page 181: ...tion between the IP network and the Digital Telephone IP Adapter unit that is achieved over the unit s Ethernet interface To display the Ethernet Interface Statistics screen refer to Displaying the Ethernet Interface Statistics screen on page 158 To obtain the definitions for the statistics presented on the Ethernet Interface Statistics screen refer to Ethernet Interface Statistics field descripti...

Page 182: ...n Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the Ethernet Interface Statistics screen similar to the example on page 157 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close button ob...

Page 183: ...isabled Oper Identifies the operational state of the port Valid values are 1 Up and 0 Down IfcType Identifies the interface type used by the call IfcNo Identifies the Ethernet interface used by the call Valid values are 0 ELAN and 1 CLAN MTUlen Identifies the Maximum Transmission Unit for this interface in bytes Speed Identifies the data rate of this interface in Mbps Rx Octet Identifies the numbe...

Page 184: ... the given channel since the statistics were last reset Tx Octet Identifies the number of outbound bytes transmitted on the given channel since the statistics were last reset UPkts Identifies the number of outbound packets sent to a Unicast Address single recipient on the given channel since the statistics were last reset MPkts Identifies the number of outbound packets sent to multiple recipients ...

Page 185: ... number of bytes currently in the interface s outbound queue Collisions Identifies the number of collisions that have occurred on the Ethernet interface while attempting to transmit packets since the statistics were last reset Note The Collisions statistic is only applicable in half duplex mode Statistic Description ...

Page 186: ...n and reception of frames and packets during the last 24 hours Use this log to identify periods when other network activity can adversely affect Remote Gateway 9100 Series system performance To display the Network Statistics screen refer to Displaying the Network Statistics screen on page 163 To obtain the definitions for the statistics presented on the Network Statistics screen refer to Network S...

Page 187: ...thers statistics from the Digital Telephone IP Adapter unit and displays the Network Statistics screen similar to the example on page 162 IF you want to THEN click update the statistics with the latest information on the Refresh button create a text file containing these statistics on the Save to File button close the Trunk Connection Statistics screen on the Close button obtain descriptions of th...

Page 188: ...rred during the 60 minute period that ended 60 minutes or one hour before the request for statistics The statistics on the line where 2 is in this column refer to activity that occurred during the 60 minute period that ended two hours before the request for statistics and so on Tx Voice Samples Identifies the number of decoder packets transmitted by the DSP during the given hour This number corres...

Page 189: ...he number of received decoder packets Rx Voice Samples to produce the error percentage This is an imprecise measurement due to the fact that multiple packet losses or overruns can be counted as a single error EthTx Mcast Identifies the number of multicast packets transmitted during the given hour Multicast packets are packets intended for multiple Ethernet addresses EthTX Ucast Identifies the numb...

Page 190: ...f unicast packets that were received during the given hour with a unicast Ethernet address directly matching that of the specified unit Unicast packets are packets intended for only one Ethernet address EthRx Disc Identifies the number of packets that were received during the given hour and discarded due to a lack of available receive buffers EthRx Err Identifies the number of packets that were re...

Page 191: ...ion is currently installed This ensures that you do not replace the installed firmware or software with an older version Verifying the software version To verify the software version on your Digital Telephone IP Adapter unit 1 From the Menu Bar choose Help About Configuration Manager Result The About Configuration Manager dialog box displays similar to the following 2 Review the About Configuratio...

Page 192: ... System Information System Data 2 The System Configuration Details dialog box displays similar to the following 3 Review the Unit Version box This identifies the version of firmware installed on the unit 4 Click on the Close button Determining the current firmware and software versions To determine what the current firmware and software versions are refer to the Remote Gateway 9100 Series and RLC ...

Page 193: ...dapter unit 1 Configuration Manager software upgrade You use the Configuration Manager software to configure or administer the Digital Telephone IP Adapter unit 2 Digital Telephone IP Adapter unit firmware upgrades The firmware contains the code necessary for operating the Digital Telephone IP Adapter unit Downloading the upgrade file To download the upgrade file 1 With your web browser connect to...

Page 194: ... upgrade files before you can perform the upgrade Performing the extraction using Windows To perform the extraction using Windows 1 Navigate to the directory that contains the exe file you received from Nortel 2 Double click on the exe file Result The WinZip Self Extractor dialog box displays similar to the following 3 Review the information presented and make changes as necessary Notes Nortel rec...

Page 195: ...n 4 Click on the Unzip button Result The file extraction begins A status bar shows the extraction progress When completed an unzipped successfully message displays similar to the following 5 Click on the OK button Result The WinZip Self Extractor dialog box reappears 6 Click on the Close button ...

Page 196: ...tration PC The TFTP server s base directory must point to the directory that contains the upgrade files Manual firmware upgrade To ensure trouble free communication between the RLC and Digital Telephone IP Adapter units during and after the manual firmware upgrade Nortel recommends that you perform the upgrades as follows 1 Create backup configuration files for the Digital Telephone IP Adapter uni...

Page 197: ...commends that each time you perform a firmware upgrade you create a backup copy of the converted configuration file and store it in a safe secure location Before you begin It is important to complete the following steps before performing a firmware upgrade 1 Obtain the firmware upgrade from Nortel For instructions refer to Obtaining the latest upgrade file on page 169 2 Extract the upgrade files f...

Page 198: ...irmware 1 From the Menu Bar choose Upload Download Upload S W Result The Software Upload dialog box displays similar to the following Note In the Module section the Application option button is the default selection 2 Enter the IP address of the TFTP server into the IP Address fields Note Since the TFTP server application is running on your administration PC this is the IP address of the administr...

Page 199: ...ton Example For Digital Telephone IP Adapter unit firmware select IPAdapter upg and click on the Open button Result The Software Upload dialog box reappears The file you selected is shown in the Uploaded File box 7 Click on the Upload button Wait until the file uploads completely before entering any other commands The Log Report window displays a confirmation message when the upgrade is completed ...

Page 200: ...upgrade 1 Complete the procedures in Before you begin on page 173 prior to configuring the automatic or scheduled upgrade 2 Complete the procedures in Creating a backup configuration file on page 135 before performing an automatic or scheduled firmware upgrade Note The automatic or scheduled firmware upgrade only performs upgrades on the Remote Gateway 9100 Series units you configure on the Auto U...

Page 201: ...firmware upgrade executable file click on the Software Downloads link at the following website www nortel com Note You can also email this file to a remote user To perform the upgrade 1 Double click on the exe file Result The WinZip Self Extractor dialog box displays similar to the following 2 Click on the Setup button to run the Remote Gateway 9100 Series Firmware Upgrade Manager Note You can can...

Page 202: ...ation Guide Administration Standard 3 0 3 Once the unzip process is complete the Welcome dialog box displays similar to the following 4 Click on the Next button Result The Remote Gateway 9100 Series Unit Information dialog box displays similar to the following ...

Page 203: ...tain this IP address by using the TUI on the digital telephone set 6 Enter your logon name in the Username field 7 Enter your password in the Password field 8 Click on the Next button and follow the instructions on the upcoming dialog boxes to complete the upgrade process After successful installation the executable file removes all residual files excepting the executable itself The Digital Teleph...

Page 204: ...you make a configuration change perform a Save to Flash You must also restart the unit if Configuration Manager prompts you to do so Note When you save configuration changes to Flash the system suspends new call processing for approximately 30 seconds Some configuration changes do not take effect until the unit has been re started Restarting the unit To restart the unit 1 From the Menu Bar choose ...

Page 205: ...en the restart is complete the system logs off the user Result The Configuration Manager dialog box displays notifying you of the successful restart similar to the following 4 Configuration Manager then displays the User Authentication dialog box so that you can resume Configuration Manager activities ...

Page 206: ... M39xx digital telephone sets are comparable to PBX wired downloads Upgrading the Configuration Manager software To upgrade the Configuration Manager software 1 Navigate to the directory that contains the upgrade files you extracted 2 Double click on the setup exe file 3 Follow the prompts on the screen Result The InstallShield installs the software overwriting the previous version ATTENTION Do no...

Page 207: ...chapter Before you begin 184 Digital Telephone IP Adapter unit LED indicators 186 Digital telephone set 187 Network connectivity 193 Software problems 196 Using Configuration Manager s PING 197 Syslog testing 200 Alarms and alerts 201 Recovering from a catastrophic failure 202 Repair and warranty information 203 ...

Page 208: ...ion IF you answered THEN do the following Is this a new installation yes 1 Perform troubleshooting in the sequence presented in this chapter 2 PING the unit to confirm that it is accessible on the network Refer to Using Configuration Manager s PING on page 197 no Answer the next question Did the Digital Telephone IP Adapter unit work then suddenly stop working yes Answer the next question no 1 Per...

Page 209: ...ge any hardware components yes 1 Verify that changes were completed correctly 2 Check the hardware components to ensure they are in working order 3 Perform troubleshooting for the specific component no Contact your telecom or data network administrator There may be a problem with the network Question IF you answered THEN do the following ...

Page 210: ...nel of the digital telephone housing the Digital Telephone Internal IP Adapter The LED indicators normally behave as follows The Power LED lights up and remains lit The remaining LED indicators flash whenever there is network activity If the LED indicators display incorrectly Ensure that the Digital Telephone IP Adapter unit is connected to a power source If you are using an uninterruptible power ...

Page 211: ...dial tone when pressing either the host calling or local calling keys and this is a first time installation 1 Ensure that the Digital Telephone IP Adapter unit completed its power up cycle successfully If it did the Status LED remains lit 2 Verify the connections between the telephone network and the Digital Telephone IP Adapter unit 3 Use Configuration Manager to verify that the following configu...

Page 212: ... to complete the tests that is verify that the station is correctly configured as local only remote only or both local and remote Note For instructions on using Configuration Manager refer to Chapter 5 Changing configuration settings using Configuration Manager 6 Work with the administrator at the host PBX site to ensure the following The RLC is enabled and working in its PBX slot restart the RLC ...

Page 213: ...ay Dialtone Relay settings are in the Advanced Configuration dialog box which is available on the RLC System Configuration Property sheet Lamps or indicators are not lit after completion of a Digital Telephone IP Adapter unit power cycle 1 Check all cable connections to and from the Digital Telephone IP Adapter unit to ensure that they are all securely connected 2 Check the IP network and ensure t...

Page 214: ...heck the IP network and ensure that it is not down traffic is being routed between the Digital Telephone IP Adapter unit and RLC on the host PBX 3 PING the RLC from the Digital Telephone IP Adapter unit to verify IP network connectivity 4 Restart the RLC wait one minute and then restart the Digital Telephone IP Adapter unit 5 Ensure that the RLC is enabled in its host PBX slot In overlay 32 on the...

Page 215: ... the additional voice data especially during High Day Busy Hour HDBH periods Make adjustments to your network as required Incoming calls are not being received from the host PBX 1 Ensure your telephone is not on call forward 2 Ensure that the Digital Telephone IP Adapter unit is not in offline mode by entering the online SPRE code at a digital telephone 3 Ensure that the Digital Telephone IP Adapt...

Page 216: ...ephone IP Adapter unit and RLC on the host PBX 6 Ask the network administrator to PING the RLC from the Digital Telephone IP Adapter unit to verify IP network connectivity 7 If the problem persists contact your telecom administrator or Nortel distributor A call in progress was suddenly disconnected 1 Does your telephone display Offline Mode If so enter the online SPRE code to go back online 2 Cont...

Page 217: ...ion PC to the Digital Telephone IP Adapter unit 1 Ensure that you entered the IP address correctly when trying to establish the connection 2 Ensure that you entered the logon ID and password correctly when trying to establish the connection 3 Ensure the Digital Telephone IP Adapter unit s IP address network mask and default gateway are correctly configured in the Digital Telephone IP Adapter unit ...

Page 218: ...he Digital Telephone IP Adapter unit off then back on 6 PING the Digital Telephone IP Adapter unit 7 Contact your Nortel distributor There may be a hardware problem The Digital Telephone IP Adapter unit does not send or receive Ethernet traffic 1 Ensure the Digital Telephone IP Adapter unit is powered up The Digital Telephone IP Adapter unit cannot send or receive traffic if it is not powered up 2...

Page 219: ...ation has been lost between the administration PC and the Digital Telephone IP Adapter unit Close the Configuration Manager then restart it The Digital Telephone IP Adapter unit drops dialtone if a user attempts a call during registration Wait 7 10 seconds before attempting the call while the digital telephone set synchronizes between the Digital Telephone IP Adapter unit and the RLC Symptom What ...

Page 220: ... definitions You can locate Display Logs definitions in Configuration Manager Help Symptom What to do 10060 TELNET CONNECTION FAILED appears when attempting to connect to the Digital Telephone IP Adapter unit It is possible that communication has been lost between the administration PC and the Digital Telephone IP Adapter unit Close the Configuration Manager then restart it The Digital Telephone I...

Page 221: ...rk connectivity Use this test as a troubleshooting tool to determine if you can reach the RLC another remote unit or any other device on the network Getting there 911x Configuration Manager Performing a Configuration Manager PING To perform a Configuration Manager PING 1 From the Menu Bar choose Tests Ping Result The PING Test dialog box displays similar to the following 2 Enter the IP Address of ...

Page 222: ...ubleshooting Standard 3 0 4 Click on the OK button Result The PING test window displays showing the PING results The following is an example of a successful PING The following is an example of an unsuccessful PING 5 Click on the Close button Result The PING test window closes ...

Page 223: ...ill does not work ATTENTION It is possible to successfully PING a device on the network and still not be able to log on to that device If you log on to a device a Digital Telephone IP Adapter unit using a serial connection and neglect to log off you may be able to successfully PING the device but be unable to establish a Telnet connection to it The device believes itself to be busy If you cannot l...

Page 224: ...ay 9100 Series system generates test syslog messages This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server s Getting there 911x Configuration Manager Performing syslog testing To perform syslog testing 1 From the Menu Bar choose Tests Syslog Result A message displays similar to the following 2 Click on the OK button 3 Examine the sysl...

Page 225: ...These alarms and alerts indicate to the host PBX that it is in a state of alarm or alert The host PBX then produces an alarm or alert through its software Refer to Display Logs in the Remote Gateway 9150 Installation and Administration Guide NTP 555 8421 215 or Configuration Manager online Help to determine if the host PBX produces an alarm or alert when Remote Gateway 9100 Series Configuration Ma...

Page 226: ... failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures If your Digital Telephone IP Adapter unit fails to operate after thorough review of the troubleshooting information in this and related Guides consult your Nortel distributor for hardware replacement ...

Page 227: ...propriate procedures in this chapter refer to the following contact information for repair and warranty help depending upon your location Canada Nortel Service Selection Center 30 Norelco Drive Weston ON M9L 2X6 Canada Telephone 1 800 466 7835 United States Nortel Product Service Center 640 Massman Drive Nashville TN 37210 USA Telephone 1 800 466 7835 Europe Nortel NI Ltd FAO Irish Express Cargo I...

Page 228: ...epair service in Central American and Latin American countries you must first get an RR repair and return number from your Nortel distributor before shipping to the Nortel CALA Repair Center Nortel c o Wesbell 4019 S W 30th Avenue Fort Lauderdale FL 33312 USA Notify Receiving Department RR no Telephone Normal Service Hours Monday to Friday 8 00 a m to 5 00 p m Central Time 1 954 851 8841 After Nor...

Page 229: ... A Planning forms In this appendix IP Adapter Network Connections 206 IP Adapter Configuration Information Dialing Plans 207 IP Adapter telephone menu Configuration Values 208 Note You can locate electronic Remote Gateway 9100 Series Planning forms on the Nortel website at www nortel com ...

Page 230: ...ne IP Adapter site identification Node number Node name IP address Subnet mask Default gateway If the security level is provisioned security what is the Digital Telephone IP Adapter unit s security identifier Inbound Outbound Connection to RLC information IP address to reach the host PBX for IP network If security level is provisioned security what is the RLC s security code Inbound Outbound ...

Page 231: ...ndatory and is automatically preconfigured in Configuration Manager The pound sign prevents conflicts with the dialing plan on the host PBX Description Default code Your code maximum of 3 digits Online SPRE code 99 Offline SPRE code 98 Registration SPRE code for multi user or dynamic pool ports only 97 Deregistration SPRE code for multi user or dynamic pool ports only 96 ...

Page 232: ...Offset _________________________________ Emergency Code _________________________________ Online SPRE Code _________________________________ Offline SPRE Code _________________________________ Registration SPRE Code _________________________________ Deregistration SPRE Code _________________________________ Enable DHCP Y N circle one IP Address _________________________________ IP Subnet Mask ____...

Page 233: ...ort RLC _________________________________ Configuration Value Description Value Security Level RLC _________________________________ Enable IP Voice over IP Y N circle one RLC IP Address _________________________________ IP Signaling _________________________________ Modem Tones _________________________________ Set Type _________________________________ ...

Page 234: ...210 Digital Telephone IP Adapter Installation and Administration Guide Planning forms Standard 3 0 ...

Page 235: ... IP Adapter Installation and Administration Guide 211 A p p e n d i x B Connection pin out tables In this appendix RJ 45 Ethernet connector 212 Admin serial connector pin out table 213 Power connector pin out table 214 ...

Page 236: ...212 Digital Telephone IP Adapter Installation and Administration Guide Connection pin out tables Standard 3 0 RJ 45 Ethernet connector Pin Signal 1 RX 2 RX 3 TX 4 NC 5 NC 6 TX 7 NC 8 NC ...

Page 237: ...Administration Guide 213 June 2005 Connection pin out tables Admin serial connector pin out table Pin number Signal name I O Description 1 2 MMI RXD I MMI RS 232C Receive Data 3 MMI TXD O MMI RS 232C Transmit Data 4 5 Ground I Logic Ground 6 7 8 9 ...

Page 238: ...ephone IP Adapter Installation and Administration Guide Connection pin out tables Standard 3 0 Power connector pin out table Pin number Signal name I O Current Description 1 Ground I Logic Ground 2 24VAC I 1 5 A 24VAC ...

Page 239: ...Digital Telephone IP Adapter Installation and Administration Guide 215 A p p e n d i x C Equipment attachment notice In this appendix Industry Canada 216 ...

Page 240: ...nstalled using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications c...

Page 241: ...one IP Adapter Installation and Administration Guide 217 A p p e n d i x D Safety and regulatory information In this appendix International safety compliance 218 Electromagnetic compatibility 219 FCC requirements 221 ...

Page 242: ...pter units comply with and are listed under UL 1950 Third Edition including revisions based on the Fourth Amendment to IEC 950 Second Edition Australia New Zealand The Digital Telephone IP Adapter units comply with and are listed under AS NZS 60950 1 2003 Canadian Standards Association CSA The Digital Telephone IP Adapter units comply with and are listed under CSA C22 2 No 950 95 Europe The Digita...

Page 243: ... this equipment does cause harmful interference to radio or television reception which can be Jurisdiction Standard Australia Class B of AS NZS 3548 CISPR 22 Canada ICES 003i i This Class B digital apparatus complies with Canadian ICES 003 Europe Class B of EN 55022 CISPR 22 EN 55024 EN 61000 4 2 ESD immunity EN 61000 4 3 Radiated immunity EN 61000 4 4 EFT immunity EN 61000 4 5 Surge immunity EN 6...

Page 244: ...ncrease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user should not make changes or modifications not expressly approved by Nortel Any such changes could void the user s authority to operate the equipment This equipment...

Page 245: ... the telephone company Telephone network plug and jack The Digital Telephone IP Adapter unit s package contains an FCC compliant telephone cord and modular plug The Digital Telephone IP Adapter unit s design calls for it to be connected to the telephone network or premises wiring using a Part 68 compliant modular jack Refer to Chapter 3 Installing the Digital Telephone IP Adapter unit for complete...

Page 246: ... Adapter Installation and Administration Guide Safety and regulatory information Standard 3 0 Party lines Connection to party line service is subject to state tariffs Contact the state public utility commission for information ...

Page 247: ...ice Calls on IP 149 No of Voice Calls on PSTN 149 Remote Unit Number 149 Signaling Status 149 Total Up Trunk BW 149 Used IP BW 149 Used Trunk BW 149 Browse Upload Configuration 140 Browse button Software Upload 175 C Call BW 152 Caller Info Statistics Call BW 152 Connection ID 152 Current Media 152 Last Transition to IP 152 Last Transition to PSTN 152 Priority 152 Remote ID 152 Start Time 152 Tran...

Page 248: ...rms 95 Ethernet Interface Statistics UPkts 160 F Facility Indicator 115 Flash download M39xx digital telphone sets 182 Frequency 111 I In Service 155 Inbound Security ID 108 IP Address 101 Software Upload 174 Syslog Configuration 115 Upload Configuration 139 IP Connection 107 IP Address 107 IP Signaling 107 IP Gateway 101 IP Network Mask 101 IP QoS Status 149 L Last Transition to IP 152 Last Trans...

Page 249: ...BW Connection Statistics IP QoS Status 149 No of Voice Calls on IP 149 No of Voice Calls on PSTN 149 Remote Unit Number 149 Signaling Status 149 Total Up Trunk BW 149 Used IP BW 149 Used Trunk BW 149 Caller Info Statistics Call BW 152 Connection ID 152 Current Media 152 Last Transition to IP 152 Last Transition to PSTN 152 Priority 152 Remote ID 152 Start Time 152 Transitions to IP 152 Transitions...

Page 250: ...on 111 Syslog Configuration 115 T TFTP Server IP Address 111 Time Auto Upgrade 111 Time Offset 94 Total Channels 155 Total Flex Channels 156 Total MIPS 155 Total Modem Channels 155 Total Reserved Channels 156 Total Tones Channels 156 Total Up Trunk BW 149 Total Voice Channels 155 Transitions to IP 152 Transitions to PSTN 152 Type 152 U Unit ID 94 107 UPkts 160 Used IP BW 149 Used Trunk BW 149 ...

Page 251: ...er Back M26xx digital telephone sets 19 Auto Upgrade Auto Upgrade Configuration property sheet 109 176 Auto Upgrade configuration procedure 110 Automatic Call Distribution ACD applications 24 B backup creating a backup configuration file 136 introduction 135 restoring the configuration 138 storing configuration files 135 bandwidth measuring with Bandwidth Connection Statistics 147 peak according t...

Page 252: ...tions system and software requirements 22 25 communications system requirements 22 25 computer telephony integration applications 23 conference 128 conference feature 23 configuration Auto Upgrade 110 Auto Upgrade Configuration property sheet 109 176 default values restoring 64 65 deregistration SPRE code 72 emergency code 68 IP addresses saving to Flash 99 IP information 64 offline SPRE code 70 o...

Page 253: ...wer supply 8 Digital Telephone IP Adapter communications system requirements 22 25 software requirements 22 25 Digital Telephone IP Adapter unit cable connectors 7 cables you must supply 34 configuring using the telephone menu 59 deployment options 40 installing 44 IP addressing and routing 38 LEDs 186 network considerations 38 password 132 physical environment 32 power requirements 29 using the d...

Page 254: ...rgency calls placing 126 emergency code 68 emergency service calls 126 emergency service calls feature 126 EN90650 218 equipment equipment attachment notices 215 equipment attachment notices 215 Industry Canada 216 Err 160 Ethernet Ethernet Interface Statistics screen 157 Ethernet Interface Statistics Admin 159 Channel 159 Disc 160 Err 160 Ifc Type 159 IfcNo 159 LAN Drv 159 MPkts 160 MTU Len 159 O...

Page 255: ...phone set 46 Digital Telephone IP Adapter units 44 External IP Adapter unit powering up 57 general safety 44 Internal IP Adapter unit connecting 50 unpacking and inspecting the equipment 45 international safety compliance 218 Australia 218 Canadian Standards Association 218 EN90650 218 Underwriters Laboratory UL 218 Internet Access Device description 10 IP addressing and routing 38 PSTN and IP net...

Page 256: ...ade download time 20 PBX downgrade 20 Make Set Busy MSB mode ACD 24 media 40 Meridian 1 PBX xxi Meridian Administration Tools MAT 37 mounting options Digital Telephone External IP Adapter unit 34 MPkts 160 MTU Len 159 N NAPT routers 40 NAT routers 40 special configuration 41 network testing Syslog 200 network address translation refer to NAT network considerations 38 introduction 38 IP addressing ...

Page 257: ... placing calls host controlled 120 bandwidth limit 120 DSP limit 120 port already in use display message 124 port not logged in display message 124 Power connector 214 power requirements Digital Telephone IP Adapter units 29 preinstallation preparation unpacking and inspection 45 problems solving connectivity PING failure 199 Q QLen 161 QoS Transitioning Technology Caller Information Statistics 15...

Page 258: ... 72 offline modifying 70 online modifying 69 registration modifying 71 SPRE codes 69 72 deregistration 96 offline 95 online 95 registration 95 statistics Bandwidth Connection Statistics screen 147 Caller Information Statistics screen 150 QoS Transitioning Technology 150 DSP Statistics screen 153 Ethernet Interface Statistics Admin 159 Channel 159 Disc 160 Err 160 Ifc Type 159 IfcNo 159 LAN Drv 159...

Page 259: ...fore you begin 184 connectivity PING failure 199 recovering from a catastrophic failure 202 using PING 197 TS001AS 3260 218 Tx Octet 160 U UDP port 20480 NAT configuration 41 UL 1950 218 Underwriters Laboratory UL 218 UL 1950 218 unit ID modifying 66 universal power supply Digital Telephone External IP Adapter unit 9 Digital Telephone Internal IP Adapter 8 unsupported digital telephone sets 19 upd...

Page 260: ...236 Digital Telephone IP Adapter Installation and Administration Guide Index Standard 3 0 ...

Page 261: ......

Page 262: ...g manufacturing methods or other circumstances may warrant Nortel the Nortel logo the Globemark and Unified Networks Meridian 1 PBX Communication Server 1000S CS 1000S and Communication Server 2100 CS 2100 are trademarks of Nortel TelStrat is a registered trademark of TelStrat International Ltd CallParrot is a trademark of TelStrat International Ltd Microsoft MS DOS and Windows are trademarks of M...

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