Ensure that the wireless client is associated and joined with the correct Access Point. To
check this connection, follow the steps below:
1. Right-click on the Wireless Network Connection icon in the Windows
taskbar.
2. Select View Available Wireless Networks in Wireless Configure. The
Connect to Wireless Network screen appears. Ensure you have selected
the correct available network. Ensure the IP Address assigned to the
wireless adapter is within the same subnet as the Access Point and
gateway. The NexAira 3G/4G Wireless Broadband Router has an IP
Address of 192.168.1.1 Wireless adapters must have an IP Address in the
same range (e.g., 192.168.1.x). The subnet mask must be the same for all
the computers on the network, but two devices may have the same IP
Address. Therefore, each device must have a unique IP Address.
To check the IP Address assigned to the wireless adapter, follow the steps below:
1. Enter ipconfig /all in command mode.
2. Enter ping 192.168.1.1 to check if you can access the Wireless WAN
Mobile Broadband Router.
3. The wireless connection keeps dropping.
Antenna Orientation.
1. Try different antenna orientations for the NexAira 3G/4G Wireless Broadband
Router.
2. Try to keep the antenna at least 6 inches away from the wall or other objects.
3. Try changing the channel on the NexAira 3G/4G Wireless Broadband Router,
your Access Point and Wireless interference.
4. Keep the NexAira 3G/4G Wireless Broadband Router away (at least 3-6 feet)
from electrical devices that generate RF noise, like microwaves, monitors, electric
motors, etc.
5. Move away from others.
4. I am unable to achieve a wireless connection.
NOTE: An Ethernet connection is required to troubleshoot the NexAira 3G/4G Wireless
Broadband Router. If you have enabled Encryption on the NexAira 3G/4G Wireless
Broadband Router, you must also enable encryption on all wireless clients in order to
establish a wireless connection.
1. Ensure that the encryption level is the same for both the NexAira 3G/4G
Wireless Broadband Router and your Wireless Client. Ensure that the SSID
(Service Set Identifier) on the NexAira 3G/4G Wireless Broadband Router and the
Wireless Client are exactly the same. If they are not, your wireless connection will
not be established. Move the NexAira 3G/4G Wireless Broadband Router and the
wireless client into the same room, and then test the wireless connection.
2. Disable all security settings such as WEP, and MAC Address Control. Turn off
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© NexAira Inc. 2009
