Nets COUNTERTOP iCT250E, User Manual

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Payment Terminals |
Page 3 of 54
6.8 iPP350 ..................................................................................................................................................................................................................................................................29
6.8.1 Security ...........................................................................................................................................................................................................................................29
6.8.2 Download USB Drivers .........................................................................................................................................................................................................29
6.8.3 MagicBox ......................................................................................................................................................................................................................................29
7. Network Connections .............................................................................................................................................................................................30
7.1 By Terminal Type ...........................................................................................................................................................................................................................................30
7.2 Access Point Name (APN) in GPRS Terminals ............................................................................................................................................................................. 3 1
7.3 Static IP Addresses in Ethernet Terminals ..................................................................................................................................................................................... 3 1
7.4 ECR IP Address and Ports ......................................................................................................................................................................................................................... 3 1
7.5 Wi-Fi for Standalone Terminals ............................................................................................................................................................................................................32
7.5.1 Move/3500 ..................................................................................................................................................................................................................................32
7.5.2 iSMP4 ...............................................................................................................................................................................................................................................32
8. Merchant Card ..........................................................................................................................................................................................................33
9. Receipt Paper Rolls .................................................................................................................................................................................................33
9.1 Ordering Receipt Rolls ...............................................................................................................................................................................................................................33
9.1.1 Subscription Service for Receipt Rolls .....................................................................................................................................................................33
9.2 Inserting a Receipt Roll into the Payment Terminal ................................................................................................................................................................34
10. Reconciliation ...........................................................................................................................................................................................................35
10.1 Manual Reconciliation .................................................................................................................................................................................................................................35
10.2 Automatic Reconciliation ...........................................................................................................................................................................................................................35
10.3 Copy of Last Reconciliation Report .....................................................................................................................................................................................................35
11. Reports .......................................................................................................................................................................................................................36
11.1 Transaction List ................................................................................................................................................................................................................................................36
11.2 X-Total ...................................................................................................................................................................................................................................................................37
11.3 Z-Tota l ....................................................................................................................................................................................................................................................................38
11.4 Copy of Last Z-Total ......................................................................................................................................................................................................................................38
11.5 Operator X-Total ..............................................................................................................................................................................................................................................39
11.6 Operator Z-Total .............................................................................................................................................................................................................................................40
12. Operators ................................................................................................................................................................................................................... 4 1
12.1 Create a New Operator .................................................................................................................................................................................................................................4 1
12.2 Delete Operator ............................................................................................................................................................................................................................................... 42
12.3 Print Operator List .........................................................................................................................................................................................................................................43
12.4 Use Operator ID ..............................................................................................................................................................................................................................................43
13. Multiterminal ............................................................................................................................................................................................................44
13.1 Multiple Merchants .......................................................................................................................................................................................................................................44
14. Administrative Tasks ...............................................................................................................................................................................................45
14.1 Update Terminal Card Agreements .....................................................................................................................................................................................................45
14.2 Download Card Agreements ...................................................................................................................................................................................................................45
14.3 Print Card Agreements ...............................................................................................................................................................................................................................45
14.4 Update Software .............................................................................................................................................................................................................................................46
14.5 Identify Different Terminal Parameters ...........................................................................................................................................................................................46
14.6 Update Terminal Parameters / Network Settings ....................................................................................................................................................................46
15. Troubleshooting ....................................................................................................................................................................................................... 47
16. Back-up
......................................................................................................................................................................................................................49
16.1 Electronic Offline Transaction (EOT) ..................................................................................................................................................................................................49
16.1.1 Print EOT ........................................................................................................................................................................................................................................50
16.1.2 Submit EOT ...................................................................................................................................................................................................................................50
17. Servicing .................................................................................................................................................................................................................... 5 1
17.1 Swap Service .................................................................................................................................................................................................................................................... 5 1
17.2 Terminations .......................................................................................................................................................................................................................................................5 1
18. Security ......................................................................................................................................................................................................................52
18.1 PCI PTS Compliance ....................................................................................................................................................................................................................................52
18.2 Guidance for PIN Entry ..............................................................................................................................................................................................................................52
18.3 Periodical Inspection of Terminals .....................................................................................................................................................................................................52
18.3.1 Prevention of Skimming .......................................................................................................................................................................................................52
19. Cleaning ......................................................................................................................................................................................................................53
19.1 Coronavirus Outbreak Advice .................................................................................................................................................................................................................53
20. Customer Service Contacts ...................................................................................................................................................................................53