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NETGEAR WM2500RP User Manual Download Page 51

Troubleshooting

51

MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP

Troubleshoot with the LEDs

After you turn on power to the WiFi bridge/extender, the following sequence of events occurs:

1.

When power is first applied, verify that the Power LED is on.

2.

Verify that the Power LED turns amber within a few seconds, indicating that the self-test is
running.

3.

After approximately 30 seconds, verify the following:

•

The Power LED is solid green.

•

The Internet LED is lit.

•

A numbered LAN Ethernet port LED is lit for any local port that is connected to a

computer. This condition indicates that a link has been established to the connected
device.

You can use the LEDs on the front panel of the WiFi bridge/extender for troubleshooting.

Table 3. Troubleshooting with LEDs

No LEDs are lit on
the WiFi
bridge/extender.

The WiFi bridge/extender has no power. Make sure of the following:

•

The power adapter is correctly connected to the WiFi bridge/extender.

•

The power adapter is correctly connected to a functioning power outlet. If it is
connected to a power strip, make sure that the power strip is turned on.

•

You are using the correct power adapter.

MoCA LED does not
light.

You have a hardware connection problem. Do the following:

•

Make sure that the cable connector is securely plugged in at the WiFi
bridge/extender.

•

Turn the power to the WiFi bridge/extender off and on.

•

Make sure that MoCA is enabled on your existing cable router.

•

If your existing MoCA cable router uses an encryption key, make sure that the
encryption key is enabled in the WiFi bridge/extender and that the key matched the
encryption key used by the existing MoCA cable router. For more information, see

Coax Settings

Ethernet LED does
not light even though
a device is attached.

You have a hardware connection problem. Do the following:

•

Make sure that the cable connector is securely plugged in to the WiFi
bridge/extender and the computer.

•

If you are not using the cable included with the WiFi bridge/extender, make sure that
the Ethernet cable is a straight-through patch cable.

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Summary of Contents for WM2500RP

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA October 2013 202 11320 01 MoCA 2 0 N600 WiFi Bridge Extender WM2500RP User Manual...

Page 2: ...for technical support Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or registered trademarks of NETGEAR Inc and or its subsidiaries in the United States and or oth...

Page 3: ...Logins and Access 15 NETGEAR genie Setup 15 Use NETGEAR genie after Installation 16 Upgrade WiFi Bridge Extender Firmware 17 Change the Password 18 Add Wireless Devices or Computers to Your Network 1...

Page 4: ...k Ethernet Cable Connections 50 Wireless Settings 50 Network Settings 50 Troubleshoot with the LEDs 51 Power LED Is Off or Blinking 52 Power LED Stays Amber 52 All LEDs Remain Lit After Startup 52 Int...

Page 5: ...the following sections Unpack Your WiFi Bridge Extender Hardware Features Position Your WiFi Bridge Extender Cable Your WiFi Bridge Extender Verify the Cabling Firmware updates with new features and...

Page 6: ...er and installation guide Ethernet cable Power adapter MoCA WiFi Bridge Extender Figure 1 Package contents Your box contains the following items MoCA 2 0 N600 WiFi Bridge Extender WM2500RP AC power ad...

Page 7: ...become familiar with the label and the front and back panels Pay particular attention to the LEDs on the front panel Front Panel The WiFi bridge extender front panel has the following status LEDs and...

Page 8: ...wireless radio is operating Off The 5 GHz wireless radio is off 2 4 GHz WiFi Solid green The 2 4 GHz wireless radio is operating Off The 2 4 GHz wireless radio is off LAN Solid green The LAN port has...

Page 9: ...ck panel Table 2 Back panel port connector and button descriptions Port Connector or Button Description LAN port A local area network LAN 10 100 Mbps Ethernet port for connecting the WiFi bridge exten...

Page 10: ...e within the operating range of your wireless network However the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your WiFi bridge...

Page 11: ...r and your other devices 4 Place the router away from electrical devices such as these Ceiling fans Home security systems Microwaves Computers Base of a cordless phone 2 4 GHz cordless phone 5 Place t...

Page 12: ...t have a TV or other device connected to the coaxial port 2 Use a coaxial cable 2 to connect the WiFi bridge extender to the MoCA capable signal splitter or your coaxial port 3 Use the Ethernet cable...

Page 13: ...computers laptops smart phones and tablets to your WiFi bridge extender You can connect these WiFi devices manually You can also use the WPS Wi Fi Protected Setup method For more information see Add...

Page 14: ...plete cabling as described in the installation guide and in the previous chapter in this book This chapter contains the following sections WiFi Bridge Extender Setup Preparation Types of Logins and Ac...

Page 15: ...so that you know which login to use when WiFi bridge extender login The user name admin logs you in to the WiFi bridge extender user interface from NETGEAR genie For more information see Use NETGEAR...

Page 16: ...net If the computer is set to a static or fixed IP address this situation is uncommon change it to obtain an IP address automatically from the WiFi bridge extender 6 If the WiFi bridge extender does n...

Page 17: ...more information see Types of Logins and Access on page 15 4 Click the OK button 5 The Status screen displays Upgrade WiFi Bridge Extender Firmware When you set up your WiFi bridge extender and are c...

Page 18: ...rmware see Upgrade the WiFi Bridge Extender Firmware on page 39 Change the Password The default password that you use to log in to the WiFi bridge extender is password Best practice is that you change...

Page 19: ...your wireless network Manual Method To connect manually 1 Open the software that manages your wireless connections on the wireless device laptop computer gaming device smart phone that you want to con...

Page 20: ...lls WPS Push N Connect During the connection process the client gets the security settings from the WiFi bridge extender so that every device in the network has the same security settings Some older W...

Page 21: ...Connections Setup Your Internet connection and network This chapter describes the connection setup features This chapter contains the following sections Basic Wireless Settings IP Address Setup Coax S...

Page 22: ...assword are uniquely generated for every device to protect and maximize your wireless security WARNING Best practice is not to change your preset security settings If you do decide to change your pres...

Page 23: ...s This check box is selected by default but you can clear it to disable broadcast of the SSID 5 Enter the SSID in the Name SSID field The SSID is also known as the wireless network name The default SS...

Page 24: ...ssions and ensures that only trusted devices receive authorization to connect to your network WARNING Best practice is that you do not change the wireless security option or the passphrase Do not disa...

Page 25: ...WPA PSK TKIP WPA2 PSK AES WPA PSK WPA2 PSK is referred to as mixed mode which supports a combination of TKIP and AES encryption for both WPA and WPA2 clients For WPA clients this option supports speed...

Page 26: ...nts are supported at speeds of up to 54 Mbps only WPA2 clients are supported at speeds of up 300 Mbps WPA WPA2 Enterprise supports five Extensible Authentication Protocol EAP authentication methods EA...

Page 27: ...ETGEAR genie after Installation on page 16 2 Select Setup Wireless Settings 3 In the Security Options section select the WEP radio button 4 In the Authentication Type list select one of the following...

Page 28: ...hentication type is Shared Key a Specify the active key by selecting the Key 1 Key 2 Key 3 or Key 4 radio button b Enter the value for the key manually For 64 bit WEP enter 10 hexadecimal digits any c...

Page 29: ...e ISP router to which your WiFi bridge extender should connect Domain Name Server DNS Address The DNS server is used to look up site addresses based on their names Select one of the following radio bu...

Page 30: ...extender For more information see Use NETGEAR genie after Installation on page 16 2 Select Setup Coax Settings 3 From the Channel list select the channel that you want to use 4 To enable the encrypti...

Page 31: ...Connections Setup 31 MoCA 2 0 N600 WiFi Bridge Extender WM2500RP 5 Click the Apply button Your settings are saved...

Page 32: ...aining your WiFi bridge extender and home network The chapter includes the following sections WiFi Bridge Extender Status View Network Devices Manage the Configuration File Upgrade the WiFi Bridge Ext...

Page 33: ...ion and change the polling frequency 1 Log in to the WiFi bridge extender For more information see Use NETGEAR genie after Installation on page 16 2 Click Maintenance Status The following information...

Page 34: ...esses Extender Wireless Setting 2 4 GHz and Extender Wireless Setting 5 GHz The following 2 4 GHz and 5 GHz WiFi band settings are displayed separately Name SSID The wireless network name SSID that th...

Page 35: ...t since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The cur...

Page 36: ...rks 1 Log in to the WiFi bridge extender For more information see Use NETGEAR genie after Installation on page 16 2 Select Maintenance Network Devices The Wired Devices and Wireless Devices tables sho...

Page 37: ...tion that is displayed is updated Manage the Configuration File The configuration settings of the WiFi bridge extender are stored within the WiFi bridge extender in a configuration file You can back u...

Page 38: ...button 4 Select the file and then click the Restore button The file is uploaded to the router The WiFi bridge extender reboots WARNING Do not interrupt the reboot process Erase Under some circumstanc...

Page 39: ...irmware software is stored in flash memory If the WiFi bridge extender has detected that new firmware is available you might see a message at the top of the genie screens If new firmware is available...

Page 40: ...n img and select the firmware file b Click the Upload button A progress bar shows the progress of the firmware upload process WARNING When uploading firmware to the WiFi bridge extender do not interru...

Page 41: ...anced wireless features of your WiFi bridge extender The information is for users with a solid understanding of networking concepts This chapter includes the following sections Advanced Wireless Setti...

Page 42: ...ettings for your wireless network 1 Log in to the WiFi bridge extender For more information see Use NETGEAR genie after Installation on page 16 2 Select Advanced Wireless Settings You configure the 2...

Page 43: ...for wireless testing and advanced configuration only Do not change these settings 6 From the Transmit Power Control list select the transmit power that you want 7 Set up a wireless schedule For more...

Page 44: ...d button The screen adjusts 4 Use the lists radio buttons and check boxes to set up a period during which you want to turn off the wireless signal 5 Click the Apply button The Advanced Wireless Settin...

Page 45: ...on about configuring the security mode see Basic Wireless Settings on page 22 You can do the following with the WiFi bridge extender s PIN Disable the PIN entirely Change the number of times that a PI...

Page 46: ...PIN connection can fail below the Enable Router s PIN check box type a number in the field You can change this setting only when the PIN is enabled By default the number is 3 5 To turn off automatic d...

Page 47: ...ireless Card Access List By default any wireless device that is configured with the correct SSID can access your wireless network For increased security you can restrict access to the wireless network...

Page 48: ...k box 5 Click the Add button 6 For the WiFi device that you want to allow to access the network enter a device name and its wireless MAC address 7 Click the Apply button The device appears on the wire...

Page 49: ...to help you diagnose and solve problems you might have with your WiFi bridge extender The chapter contains the following sections Quick Tips Troubleshoot with the LEDs Cannot Log In to the WiFi Bridg...

Page 50: ...rresponding numbered WiFi bridge extender LAN port LED is lit Wireless Settings Make sure that the wireless settings in the computer and WiFi bridge extender match exactly For a wirelessly connected c...

Page 51: ...bridge extender The power adapter is correctly connected to a functioning power outlet If it is connected to a power strip make sure that the power strip is turned on You are using the correct power a...

Page 52: ...to its factory settings press and hold the Reset button For more information see Factory Settings on page 57 If the error persists you might have a hardware problem All LEDs Remain Lit After Startup...

Page 53: ...the WiFi LEDs stay off check to see if the WiFi On Off button on the WiFi bridge extender has been pressed This button turns the wireless radio in the WiFi bridge extender on and off The WiFi LEDs ar...

Page 54: ...ddress to 192 168 1 250 This procedure is explained in Factory Settings on page 57 Make sure that your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click the Refre...

Page 55: ...r It should be lit If it is not you can press the WiFI On Off button on the front of the WiFi bridge extender to turn the WiFi bridge extender s wireless radio back on If you disabled the WiFi bridge...

Page 56: ...lemental Information Additional details This appendix provides factory default settings and technical specifications for the MoCA 2 0 N600 WiFi Bridge Extender WM2500RP Factory Settings Technical Spec...

Page 57: ...password Local area network LAN LAN IP 192 168 1 250 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 Wireless Wireless communication Enabled SSID name Network ke...

Page 58: ...ions FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B C Tick N10947 LAN 10BASE T or 100BASE Tx RJ 45 Wireless Maximum wireless signal rate complies with the IEEE 802 11 standard See the ent...

Page 59: ...tting up outdoor radio links in France and in some areas the RF output power may be limited to 10 mW EIRP in the frequency range of 2454 2483 5 MHz For detailed information the end user should contact...

Page 60: ...duct procedures Cet appareil et son antenne s ne doit pas tre co localis s ou fonctionnement en association avec une autre antenne ou transmetteur For operation within a 5 15 5 25 GHz 5 47 5 725 GHz f...

Page 61: ...d mettre en cas d absence d informations transmettre ou une d faillance op rationnelle Notez que ce n est pas l intention d interdire la transmission des informations de contr le ou de signalisation...

Page 62: ...nt and household appliances to reduce interference in feet and meters Household Appliance Recommended Minimum Distance in feet and meters Microwave ovens 30 feet 9 meters Baby monitor analog 20 feet 6...

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