Troubleshooting
50
MoCA 2.0 N600 WiFi Bridge/Extender WM2500RP
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
Make sure to restart your network in this sequence:
1.
Unplug
and
turn off the cable modem.
2.
Turn off the WiFi bridge/extender and computers.
3.
Plug in the cable modem and turn it on. Wait two minutes.
4.
Turn on the WiFi bridge/extender and wait two minutes.
5.
Turn on the computers.
Check Ethernet Cable Connections
Make sure that the Ethernet cables are securely plugged in.
The Internet LED on the WiFi bridge/extender is lit when the Ethernet cable connecting the
WiFi bridge/extender and the modem is plugged in securely and the modem and WiFi
bridge/extender are turned on.
For each powered-on computer connected to the WiFi bridge/extender by an Ethernet cable,
the corresponding numbered WiFi bridge/extender LAN port LED is lit.
Wireless Settings
Make sure that the wireless settings in the computer and WiFi bridge/extender match exactly.
For a wirelessly connected computer, the wireless network name (SSID) and wireless
security settings of the WiFi bridge/extender and wireless computer must match exactly.
If you set up an access list in the Advanced Wireless Settings screen, you must add each
wireless computer’s MAC address to the WiFi bridge/extender’s access list.
Network Settings
Make sure that the network settings of the computer are correct/
Wired and wirelessly connected computers must have network IP addresses on the same
network as the WiFi bridge/extender. The simplest way to meet this requirement is to
configure each computer to obtain an IP address automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the computer
initially registered on the account. You can view the MAC address in the Attached Devices
screen (see
36).