NETGEAR SXR50 User Manual Download Page 8

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Chapter 12 Use OpenVPN to Access Your Network

About VPN connections..................................................................195
LAN IP addressing in VPN networks..............................................195
Enable OpenVPN service in the router..........................................196
Install OpenVPN software on a VPN client....................................197

Install OpenVPN software on a Windows-based computer....198
Install OpenVPN software on a Mac computer........................199
Install OpenVPN software on an iOS device............................200
Install OpenVPN software on an Android device....................201

Use VPN to access your Internet service at your business..........202

Allow VPN client Internet access in the router.........................203
Block VPN client Internet access in the router.........................203

Chapter 13 Troubleshooting

Quick tips...........................................................................................206

Sequence to restart your network.............................................206
WiFi settings.................................................................................206
Network settings..........................................................................206

Test the LAN path to your router...............................................212
Test the path from your computer to a remote device...........212

Appendix A How to Use VLANs in Your Network

VLAN use case 1: Orbi Pro WiFi 6 router in a home environment.215
VLAN use case 2: Orbi Pro WiFi 6 router in a business
environment......................................................................................217

Appendix B Supplemental Information

Factory settings.................................................................................222

Factory settings for Orbi Pro WiFi 6 AX5400 router model
SXR50............................................................................................222
Factory settings for Orbi Pro WiFi 6 AX5400 satellite model
SXS50............................................................................................225

Technical specifications...................................................................225

Technical specifications for Orbi Pro WiFi 6 AX5400 router model
SXR50............................................................................................225

Orbi Pro WiFi 6 AX5400 Router Model SXR50 and Orbi Pro WiFi 6 AX5400 Satellite Model SXS50

Summary of Contents for SXR50

Page 1: ...Pro WiFi 6 AX5400 Tri band WiFi System Models Orbi Pro WiFi 6 AX5400 Router Model SXR50 Orbi Pro WiFi 6 AX5400 Satellite Model SXS50 NETGEAR Inc 350 E Plumeria Drive February 2022 San Jose CA 95134 U...

Page 2: ...device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions If you do not agree return the device to your place of purchase within your return period...

Page 3: ...satellite 18 Add satellites to your network using the router web interface 19 Set up your satellite with a wired connection to your router 20 Set up and sync an Orbi Pro satellite over a wired connect...

Page 4: ...ected devices to a MAC ACL 54 Manually add remove or change the information for a device on a MAC ACL 55 Disable a MAC ACL for a specific network 56 Network access control list 57 Enable the network a...

Page 5: ...s 95 Change the IoT WiFi password or security level 96 Guest WiFi network and captive portal 99 Set up a guest WiFi network with open access or password authentication 100 Set up Facebook Wi Fi for th...

Page 6: ...satellite 142 Enable the automatic firmware update feature 142 Check for firmware updates 142 Manually update firmware 143 Manually update satellite firmware 144 Manually update router firmware 145 ad...

Page 7: ...174 SSID broadcast for a radio 175 20 40 MHz coexistence for the 2 4 GHz radio 176 Wi Fi multimedia for a radio 177 CTS RTS threshold and preamble mode for a radio 178 Transmission output power for a...

Page 8: ...ite do not sync 206 You cannot log in to the router 208 You cannot access the Internet 208 Troubleshoot Internet browsing 209 Troubleshoot PPPoE 210 Troubleshoot WiFi connectivity 211 Troubleshoot you...

Page 9: ...Technical specifications for Orbi Pro WiFi 6 AX5400 satellite model SXS50 227 9 Orbi Pro WiFi 6 AX5400 Router Model SXR50 and Orbi Pro WiFi 6 AX5400 Satellite Model SXS50...

Page 10: ...i Pro WiFi 6 AX5400 router and satellite labels Connect your Orbi Pro WiFi 6 AX5400 router Place your Orbi Pro WiFi 6 AX5400 satellite Sync your Orbi Pro WiFi 6 AX5400 satellite Set up your satellite...

Page 11: ...o WiFi 6 AX5400 router web interface Orbi Pro WiFi 6 AX5400 router and satellite hardware overviews The following sections display and describe the hardware features of the Orbi Pro WiFi 6 AX5400 rout...

Page 12: ...6 AX5400 satellite model SXS50 hardware 1 2 5 4 3 6 Figure 2 Orbi Pro WiFi 6 AX5400 satellite model SXS50 front and back views 1 Bar LED 2 Sync button also used for WPS connection 3 LAN Gigabit Ethern...

Page 13: ...ing red The firmware is corrupted Off Power is not supplied Power LED The bar LED is located on the front Pulsing white The router is booting or someone pressed the Sync button Off The router finished...

Page 14: ...ED is located on the front Pulsing white The satellite is booting Solid white The satellite is ready to sync to the router press the Sync button Blue for three minutes The connection between the satel...

Page 15: ...of what the satellite label might look like Figure 4 Orbi Pro WiFi 6 AX5400 SXS50 satellite label Connect your Orbi Pro WiFi 6 AX5400 router The back of the router has one yellow WAN port and three L...

Page 16: ...the back of the router lights green When the bar LED on the front of the router lights solid white the router s preset WiFi network is ready for setup The router s bar LED turns off after about three...

Page 17: ...6 AX5400 router Note The first time that you sync the satellite and the router the sync process can take up to five minutes because the router might automatically update the satellite s firmware The...

Page 18: ...out two minutes for the satellite bar LED to light solid white 4 Press the Sync button on the back of the satellite and within two minutes press the Sync button on the back of your Orbi WiFi 6 AX5400...

Page 19: ...page displays 5 Follow the instructions about where to place your satellite at your location 6 Connect the satellite to a power source 7 Click the NEXT button 8 Wait about two minutes for the satelli...

Page 20: ...up and sync your Orbi Pro satellite over a wired connection 1 Place your satellite in the room where you want WiFi service 2 Connect an Ethernet cable to one of the LAN ports 3 Connect the other end...

Page 21: ...ups in the diagrams do apply to your models The following figure shows how to connect your Orbi Pro WiFi 6 satellites to your Orbi Pro WiFi 6 router using a star topology to create an Ethernet backhau...

Page 22: ...nitor your Orbi network with NETGEAR Insight If you are a NETGEAR Insight Premium or Pro subscriber after you use the router web interface to set up your Orbi system you can use NETGEAR Insight to man...

Page 23: ...ites that are connected to your Orbi Pro Wifi 6 network you must manage them from your Orbi Pro WiFi 6 AX5400 router web interface This chapter contains the following sections Connect to the network f...

Page 24: ...first time you can connect to the router s WiFi network by scanning the QR code on your router with the camera app on your mobile device To scan the QR code with your camera app your mobile device mus...

Page 25: ...our ISP WiFi network login Your router uses a preset WiFi network name SSID and password for WiFi access This information is on the router label During setup you can change the WiFi network name SSID...

Page 26: ...wired or wirelessly with the preset security settings listed on the label Note If you want to change the router s WiFi settings use a wired connection so the WiFi device that you are using for setup i...

Page 27: ...s settings to obtain an IP address automatically from the router Log in to the Orbi router web interface When you log in to the Orbi the browser displays the router web interface You can use the route...

Page 28: ...Access to the router web interface is encrypted through the Hyper Text Transfer Protocol Secure HTTPS protocol instead of the Hyper Text Transfer Protocol HTTP The extra security of HTTPS requires you...

Page 29: ...the Add Exception button In the pop up window that displays click the Confirm Security Exception button Microsoft Edge Select Details Go on to the webpage Microsoft Internet Explorer Click the Continu...

Page 30: ...nection is to allow Orbi to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the follow...

Page 31: ...ged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Wizard The Setup Wizard page displays 5 Select the Yes radio button If you select No you are t...

Page 32: ...ted 6 If your Internet connection requires an account name or host name do the following a Next to the Account Name If Required field click the Edit button The Device Name page displays b Type the nam...

Page 33: ...the Apply button Your settings are saved 12 Click the Test button to test your Internet connection Set up an Internet connection with a login To set up an Internet connection that uses a login 1 Launc...

Page 34: ...ddress Your ISP automatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and gateway IP address that your ISP assigned The gateway is the ISP router to which you...

Page 35: ...nternet connections You can set up an IPv6 Internet connection if the router does not detect it automatically To set up an IPv6 Internet connection 1 Launch a web browser from a computer or mobile dev...

Page 36: ...DHCP Internet connection on page 45 Set up an IPv6 PPPoE Internet connection on page 47 6 Click the Apply button Your settings are saved Use auto detection for an IPv6 Internet connection To set up a...

Page 37: ...d displays Not Available 6 In the LAN Setup section select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not supp...

Page 38: ...ired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the f...

Page 39: ...pecify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 11 Sele...

Page 40: ...utton Auto Your router uses any remote relay router that is available on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay router Your IPv6 I...

Page 41: ...ed for use within the service provider s network This mapping allows for automatic determination of IPv4 tunnel endpoints from IPv6 prefixes allowing stateless operation of 6rd With a 6rd Tunnel confi...

Page 42: ...splays Not Available 6 If the router does not automatically detect the information in the 6rd IPv6 Rapid Development Configuration section specify the 6rd prefix 6rd prefix length 6rd IPv4 border rela...

Page 43: ...up a pass through IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser...

Page 44: ...he Internet Connection Type menu select Fixed The page adjusts 6 In the WAN Setup section configure the fixed IPv6 addresses for the WAN connection IPv6 Address Prefix Length The IPv6 address and pref...

Page 45: ...pen mode the router inspects UDP packets only 10 Click the Apply button Your settings are saved Set up an IPv6 DHCP Internet connection To set up an IPv6 Internet connection with a DHCP server 1 Launc...

Page 46: ...r ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and C...

Page 47: ...The user name is admin The password is the one that you set the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setu...

Page 48: ...connection If the connection is terminated for example when the modem is turned off the router attempts to reestablish the connection immediately after the PPPoE connection becomes available again 7...

Page 49: ...he default value In some situations changing the value fixes one problem but causes another Leave the MTU unchanged unless one of these situations occurs You experience problems connecting to your ISP...

Page 50: ...6 to 1500 6 Click the Apply button Your settings are saved If you suspect an MTU problem a common solution is to change the MTU to 1400 If you are willing to experiment you can gradually reduce the MT...

Page 51: ...he Internet This chapter includes the following sections MAC access control lists Network access control list Block Internet sites by using keywords Delete keywords that are used to block Internet sit...

Page 52: ...s to a specific network devices on the MAC ACL are an exception to the default policy A device for which you place the MAC address on the MAC ACL is denied access to that network All other devices are...

Page 53: ...et the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security MAC ACL The MAC ACL page displays 5 Go to the section for the...

Page 54: ...e connected or were connected to the network for which you set up the MAC ACL You can select one or multiple devices from the detected list and add them to the MAC ACL To add automatically detected de...

Page 55: ...ACL you can manually add a device remove a device or change the name but not the MAC address for a device on the MAC ACL By manually adding a device you can proactively control access for a device tha...

Page 56: ...ove a device from the MAC ACL do the following a Select the check box for the device b Click the REMOVE DEVICE button The device is removed from the MAC ACL 8 To change the name for a device on the MA...

Page 57: ...ntrol list You can use the network access control list ACL to block or allow access to the entire Orbi network An ACL functions with the MAC addresses of WiFi and wired devices that the router detects...

Page 58: ...find the MAC addresses on Attached Devices page of the router see View satellites WiFi devices and wired devices connected to the Orbi network on page 150 Enable the network access control list and sp...

Page 59: ...Block all new devices from connecting With this setting if you add a new device before it can access the Orbi network you must enter its MAC address for an Ethernet connection and its MAC address for...

Page 60: ...you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Access Control The Access Control page displays 5 Click the View list of allowed dev...

Page 61: ...you want to block You can add a device remove a device or change the information for a device To manage devices that are blocked from accessing the Orbi network 1 Launch a web browser from a computer...

Page 62: ...e following a Select the check box for the device b Click the REMOVE FROM THE LIST button The device is removed from the blocked list 8 To change the information for a device on the blocked list do th...

Page 63: ...block the keywords based on a schedule select the Per Schedule radio button For information about how to set the schedule see Schedule when to block Internet sites and services on page 67 Always To b...

Page 64: ...rd are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Do one of the following To delete a single word select it and click the Delete...

Page 65: ...usted IP address to visit blocked sites check box 6 In the Trusted IP Address field enter the IP address of the trusted computer 7 Click the Apply button Your settings are saved Block services from th...

Page 66: ...plication that is not the list select User Defined a If you know that the application uses either TCP or UDP select the appropriate protocol Otherwise select TCP UDP both b Enter the starting port and...

Page 67: ...displays a security warning and does not let you proceed see What to do if you get a browser security warning on page 28 3 Enter the admin user name and password The user name is admin The password i...

Page 68: ...tive The BASIC Home page displays 4 Select ADVANCED Security E mail The E mail page displays 5 Select the Turn E mail Notification On check box 6 In the Primary E mail Address field enter the email ad...

Page 69: ...logs based on a schedule specify these settings From Send logs according to this schedule menu select the schedule type From the Day menu select the day From the Time menu select the time and select t...

Page 70: ...router comes with a preset VLAN configuration that you can use without making any changes If your network setup is simple or does not require you to separate traffic into different VLANs you might be...

Page 71: ...rk segmentation Devices for users who communicate most frequently with each other can be grouped into common VLANs regardless of physical location Each group s network traffic is contained largely wit...

Page 72: ...ganizes LANs VLANs and WLANs You do not need to use the VLANs in order to use the router and any satellites However if your network environment is not complex or does not require you to separate multi...

Page 73: ...the VLAN profile assignments for the LANs see Change the VLAN profile for a LAN on page 79 For more information about LANs in general see Manage the LANs on page 106 By default VLAN 1 is enabled for t...

Page 74: ...ty warning on page 28 3 Enter the admin user name and password The user name is admin The password is the one that you set the first time that you logged in The user name and password are case sensiti...

Page 75: ...N ID the client isolation settings and the network isolation setting If your router is part of a network with switches and access points VLAN traffic segregation works only if the VLAN is defined on a...

Page 76: ...settings that is the VLAN profile as described in the following table Description Field Enter a name for the VLAN Name Enter an ID from 1 to 4094 VLAN ID Client isolation prevents hosts and clients i...

Page 77: ...eb browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security...

Page 78: ...T VLAN or VLAN 40 the Guest VLAN if no members are assigned to the VLAN To delete a VLAN profile 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter...

Page 79: ...to the same VLAN profile This also means that you cannot change the preset VLAN profile for LAN 2 LAN 3 and LAN 4 until you add a new VLAN profile that is a custom VLAN profile and assign LAN 2 LAN 3...

Page 80: ...LAN to it 7 Click the Apply button Your settings are saved Enable change or disable the VLAN profile for a WiFi network By default the VLANs are not enabled for any WiFI network except for VLAN 40 whi...

Page 81: ...VLAN 1 In most situations you do not need to change these assignments However if your network environment or router setup requires you to change an assignment you can do so Note the following If two L...

Page 82: ...uter and any satellites function in Trunk mode but they can also function in Access mode Trunk mode If a port must forward tagged packets with a specific VLAN tag only assign Trunk mode to the port ad...

Page 83: ...login window but displays a security warning and does not let you proceed see What to do if you get a browser security warning on page 28 3 Enter the admin user name and password The user name is adm...

Page 84: ...ee WiFi network Internet of things WiFi network Guest WiFi network and captive portal For information about advanced WiFi features see Manage the Advanced WiFi Settings on page 172 IMPORTANT When you...

Page 85: ...reset VLAN ID and VLAN profile name Default SSID appended with GUEST Default SSID appended with 3 Default SSID appended with 2 See router label for default SSID WiFi network name SSID None open WPA2 P...

Page 86: ...onnection to access the router The router web interface calls the admin WiFi network the Wireless 1 network To change the admin WiFi settings 1 Launch a web browser from a computer or mobile device th...

Page 87: ...ofile check box and select another VLAN profile from the menu The preset VLAN profile name is Default the VLAN has ID 1 and the combination is shown in the menu as Default 1 For more information about...

Page 88: ...he one that you set the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless settings for the Wireless 1 network disp...

Page 89: ...llowing a In the IP address field enter the IP address of the RADIUS server to which the router must connect b In the Port field enter the port number that the router must use to communicate with the...

Page 90: ...rver By default the port number is 1812 c In the Shared Secret field enter the password that the router must use to communicate with the RADIUS server This password must be configured on the RADIUS se...

Page 91: ...eless 2 network in an SSID for the 2 4 GHz band and another SSID for the 5 GHz band select the Enable SSID separation for 2 4G 5GHz check box For each band a Wireless 2 Network Name SSID field display...

Page 92: ...nge the employee password and security level authentication and encryption settings The router supports Wi Fi Protected Access 3 WPA3 WPA2 and mixed WPA WPA2 including enterprise level WPA3 and enterp...

Page 93: ...ace for future reference WPA2 Enterprise If your network is connected to a RADIUS server that can provide authentication and your network includes WPA2 and WPA3 devices select this radio button WPA2 E...

Page 94: ...urity but WPA and WPA2 devices cannot connect Before a WiFi client can connect to the network the WiFi client must be configured on the RADIUS server and authenticated against the RADIUS server The ro...

Page 95: ...e the WiFi settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a logi...

Page 96: ...s IoT 30 For more information about VLANs see Manage the VLANs on page 70 including How the router organizes LANs VLANs and WLANs on page 72 10 Click the Apply button Your settings are saved The route...

Page 97: ...This type of security allows only WiFi devices that support WPA2 or WPA3 to join the network When you select this option the Password Network Key field displays Do the following a In the Password Netw...

Page 98: ...password is used to authenticate the router not a WiFi client against the RADIUS server WPA3 Personal SAE This is the most secure personal authentication option WPA3 uses SAE encryption and allows on...

Page 99: ...rnet using a dedicated SSID You can also set up a captive portal for the guest portal With a captive portal when visitors connect to the guest portal and open a browser to access the Internet they are...

Page 100: ...al Network check box By default the guest portal is disabled 6 Leave the Enable SSID Broadcast check box selected Allowing the router to broadcast its WiFi network name SSID makes it easier to find yo...

Page 101: ...the Internet select a time from the Expiration menu After guests are authenticated they can access the Internet for that period of time If you select Never from the menu guest access time is not restr...

Page 102: ...it If you clear this check box that creates a hidden network 7 To change the network name type a new name in the Guest Portal Network Name SSID field The name can be up to 32 characters long and it i...

Page 103: ...ms of service and type or copy your terms of service f Click the Save Settings button The Facebook Wi Fi settings are saved The name of the selected Facebook business page displays in the Facebook Pag...

Page 104: ...r this check box that creates a hidden network 7 To change the network name type a new name in the Guest Portal Network Name SSID field The name can be up to 32 characters long and it is case sensitiv...

Page 105: ...b Locate and select the terms and conditions file on your computer The file must be a txt file encoded in UTF8 format and can be up to 1 MB To include a custom logo file do the following a In the Log...

Page 106: ...7 Manage the LANs This chapter includes the following sections About the LANs LAN settings DHCP servers Reserved LAN IP addresses 106...

Page 107: ...tworks and LAN ports are two different concepts By default all LAN ports and the WAN port on the router and all LAN ports on any connected satellites are Ethernet ports in the same physical network se...

Page 108: ...for LAN 1 can be automatically changed if the Orbi Pro WiFi 6 router detects a double NAT condition For more information about double NAT visit https kb netgear com 30186 What is double NAT and why is...

Page 109: ...oth The router broadcasts its routing table periodically and incorporates information that it receives Out Only The router broadcasts its routing table periodically In Only The router incorporates the...

Page 110: ...hat you set the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup LAN 2 The LAN Setup page displays 5 If you pr...

Page 111: ...you can do so to customize the IP address or VLAN You can also disable LAN 3 To change the IoT LAN 3 settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi net...

Page 112: ...address of the router you are disconnected when this change takes effect 10 To reconnect close your browser relaunch it and log in to the router Change the guest LAN 4 settings By default LAN 4 is ass...

Page 113: ...VLAN profile select the VLAN Profile check box and select another VLAN profile from the menu The preset VLAN profile name is Guest the VLAN has ID 40 and the combination is shown in the menu as Guest...

Page 114: ...ifies which addresses are local to a specific device and which must be reached through a gateway or router The default IP subnet mask is 255 255 255 0 8 From the VLAN Profile menu select a custom VLAN...

Page 115: ...ensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup LAN 1 The LAN Setup page displays 5 If you previously disabled the DHCP server feature select the Use Router as DHCP Server chec...

Page 116: ...s not display a login window but displays a security warning and does not let you proceed see What to do if you get a browser security warning on page 28 3 Enter the admin user name and password The u...

Page 117: ...ddress Using the default addressing scheme define a range between 192 168 30 2 and 192 168 30 254 although you can save part of the range for devices with fixed addresses To set up the DHCP server for...

Page 118: ...rs to any LAN device that requests DHCP An IP address from the range that you defined Subnet mask Gateway IP address the router s LAN IP address DNS server IP address the router s LAN IP address Set u...

Page 119: ...efault ending IP address is 192 168 40 254 7 In the lease time hour s field set the duration of the IP address lease in hours By default the lease expires after one day 24 hours after which the WiFi c...

Page 120: ...e router assigns a In the Starting IP Address field enter the lowest number in the range This IP address must be in the same subnet as the router The default starting IP address is 192 168 50 2 b In t...

Page 121: ...in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup 5 Select the LAN tab for the LAN for which you want to disable the DHCP server LAN 1 LA...

Page 122: ...6 In the Address Reservation section of the page click the Add button The LAN Address Reservation page displays Any detected devices display in the Address Reservation Table 7 To reserve an IP addres...

Page 123: ...N tab for the LAN for which you want to edit a reserved IP address entry LAN 1 LAN 2 LAN 3 LAN 4 or LAN 5 The LAN Setup page displays 6 Select the radio button next to the reserved address 7 Click the...

Page 124: ...DVANCED Setup LAN Setup 5 Select the LAN tab for the LAN for which you want to delete a reserved IP address entry LAN 1 LAN 2 LAN 3 LAN 4 or LAN 5 The LAN Setup page displays 6 Select the radio button...

Page 125: ...8 Manage the WAN and other Network Settings This chapter includes the following sections WAN settings Dynamic DNS DMZ server Static routes Universal Plug and Play Link aggregation 125...

Page 126: ...ge displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 View or change the following settings Disable Port Scan and DoS Protection DoS protection protects your LAN against denial o...

Page 127: ...multimedia applications from working Open NAT provides a much less secured firewall but allows almost all Internet applications to work Disable SIP ALG The application level gateway ALG for the Sessio...

Page 128: ...the admin user name and password The user name is admin The password is the one that you set the first time that you logged in The user name and password are case sensitive The BASIC Home page display...

Page 129: ...word is the one that you set the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS p...

Page 130: ...d in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS page displays 5 Change your DDNS account settings as necess...

Page 131: ...ted to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see What to do if yo...

Page 132: ...n turn the ISP forwards your request to the remote office site where the firewall will deny the request In this situation you must define a static route telling your Orbi Pro WiFi 6 router to access 1...

Page 133: ...es only 7 To limit access to the LAN only select the Private check box If Private is selected the static route is not reported in RIP 8 Select the Active check box to make this route take effect 9 Typ...

Page 134: ...ced Setup Static Routes The Static Routes page displays 5 In the table select the radio button for the route 6 Click the Edit button The Static Routes page adjusts 7 Edit the route information 8 Click...

Page 135: ...ce enable UPnP To enable Universal Plug and Play 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your br...

Page 136: ...orts internal and external that device opened The UPnP Portmap Table also displays what type of port is open and whether that port is still active for each IP address 9 To refresh the information in t...

Page 137: ...ning and does not let you proceed see What to do if you get a browser security warning on page 28 4 Enter the admin user name and password The user name is admin The password is the one that you set t...

Page 138: ...me and password The user name is admin The password is the one that you set the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANC...

Page 139: ...the router or to any other port on the router You will do so at the end of this procedure as described in the last two steps 4 Connect the satellite to a power source The Power LED on the back of the...

Page 140: ...isplays gray because it does not yet have a cable attached 9 In the Base router section do the following a Click LAN port 1 The Bind button displays between the LAN 1 and LAN 2 ports b Click the Bind...

Page 141: ...monitoring your Orbi Pro system The chapter includes the following sections Firmware for the router and satellite admin password Monitor the router satellite and Orbi network Syslog server Traffic met...

Page 142: ...roceed see What to do if you get a browser security warning on page 28 3 Enter the admin user name and password The user name is admin The password is the one that you set the first time that you logg...

Page 143: ...llite When the upload is complete your router and satellite restart The update process typically takes about one minute Read the new firmware release notes to find out if you must reconfigure the rout...

Page 144: ...but displays a security warning and does not let you proceed see What to do if you get a browser security warning on page 28 3 Enter the admin user name and password The user name is admin The passwo...

Page 145: ...your satellite completes its firmware update before you update your router s firmware To manually update your router s firmware 1 Launch a web browser from a computer or mobile device that is connecte...

Page 146: ...it is forgotten Change the admin password This feature let you change the default password that is used to log in to the router with the user name admin This password is not the one that you use to a...

Page 147: ...omputer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does n...

Page 148: ...he Cancel button If password reset is enabled you are prompted to enter the serial number of the router The serial number is on the router label 4 Enter the router s serial number in the field 5 Click...

Page 149: ...password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays the router status View the satellite status in the satellite web interface The satell...

Page 150: ...he satellite status displays The page displays information about the satellite connections hardware and firmware versions and the WiFi networks in the 2 4 GHz and 5 GHz bands 8 To view detailed inform...

Page 151: ...ontrol list on page 57 is enabled The field displays if a device is allowed or blocked For satellites N A is shown Device Name The device model name type and IP address IP Address The device IP addres...

Page 152: ...eceives an IP address dynamically which is the most common type of connection the following information displays IP Address The IP address that is assigned to the router Subnet Mask The subnet mask th...

Page 153: ...4 Click the ADVANCED tab 5 In the Internet Port pane click the Show Statistics button The Show Statistics window displays and shows following information System Up Time The time elapsed since the rout...

Page 154: ...view and manage logs 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a log...

Page 155: ...by default 6 To refresh the log page click the Refresh button 7 To email the log immediately click the Send Log button If you cannot email the logs set up email notifications see Email notifications...

Page 156: ...y button Your settings are saved The router send its logs to the syslog server Traffic meter You can enable traffic metering to monitor the volume of Internet traffic that passes through the router s...

Page 157: ...are saved The Internet Traffic Statistics section helps you to monitor the data traffic For more information see View the Internet traffic volume and statistics on page 160 Restrict Internet traffic...

Page 158: ...is reached This setting is optional The router issues a warning when the balance falls below the number of MB that you enter By default the value is 0 and no warning message is issued 12 To enable the...

Page 159: ...le to enter information in the Monthly Limit field 8 In the Traffic Counter section set the traffic counter to begin at a specific time and date 9 In the Traffic Control section enter a period in minu...

Page 160: ...Traffic Meter The Traffic Meter page displays 5 Scroll down to the Internet Traffic Statistics section The Internet Traffic Statistics section displays when the traffic counter was started and what th...

Page 161: ...Disconnect and disable the Internet connection check box 6 Click the Apply button Your settings are saved NTP server By default the router uses the NETGEAR Network Time Protocol NTP server to sync th...

Page 162: ...ame is admin The password is the one that you set the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration NTP Sett...

Page 163: ...s You can let the router automatically back up configuration settings before a firmware upgrade You can also schedule an automatic backup at a regular interval To manage the automatic backup options 1...

Page 164: ...nfiguration settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a log...

Page 165: ...ckup Settings page displays 5 Click the Browse button to find and select the cfg file 6 Click the Restore button The file is uploaded to the router and the router reboots CAUTION Do not interrupt the...

Page 166: ...ter s remote management Note For enhanced security restrict access to as few external IP addresses as is practical Select one of the following To allow access from a single IP address on the Internet...

Page 167: ...o change the settings for the gateway or modem router Note If your network includes two or more Orbi Pro routers we recommend that you use router mode the default operation mode on all Orbi Pro router...

Page 168: ...ngs on each WiFi routers or WiFi gateway You can also turn off the WiFi radio on the other router or gateway and use the Orbi Pro router and satellite only for WiFi client access 8 Click the Apply but...

Page 169: ...the physical Sync button on the router satellite or both If you disable the physical Sync button you can still use the Sync button in the router web interface to sync the connection between the router...

Page 170: ...n disable the button for security reasons If you press the Sync button and the satellite s LED bar pulses magenta this LED behavior indicates that the Sync button is disabled To manage your satellite...

Page 171: ...ys 6 In the SYNC section do one of the following Disable the Sync button Click the Enabled button Enable the Sync button Click the Disabled button 7 Click the Apply button Your settings are saved User...

Page 172: ...o Backhaul password MU MIMO Protected Management Frames Depending on the type of advanced WiFi setting the setting applies either to all WiFi networks on one radio or to all WiFi networks on the route...

Page 173: ...ces might connect to the IoT WiFi network than to the employee network but the typical bandwidth usage for IoT devices might be lower than for employee devices Note The router does not control the upl...

Page 174: ...etwork changes and the percentage displays in the icon All bandwidth ratios together add up to 100 percent of the available download bandwidth If you change one ratio the ratio for another WiFi networ...

Page 175: ...th the settings for the new region SSID broadcast for a radio By default the router broadcasts its WiFi network names SSIDs so that WiFi clients can detect them in their scanned network lists Turning...

Page 176: ...e of the WiFi speed If no other WiFi networks are present in your environment you can disable 20 40 MHz coexistence to increase the WiFi speed on the 2 4 GHz radio to the maximum supported speed for t...

Page 177: ...ations that do not require WMM are assigned to the best effort category which receives a lower priority than voice and video For each 2 4 GHz and 5 GHz radio individually you can enable or disable WMM...

Page 178: ...are Incorrect settings might disable the WiFi function of a radio unexpectedly To change the CTS RTS threshold and preamble mode for a radio 1 Launch a web browser from a computer or mobile device tha...

Page 179: ...default the transmission output power of the router is set at the maximum If two or more WiFi routers access points WiFi gateways or combination of these WiFi devices are operating in the same area an...

Page 180: ...ew backhaul connection so that the router and satellite can communicate with each other using WiFi To generate a new backhaul password 1 Launch a web browser from a computer or mobile device that is c...

Page 181: ...2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security warning and does not let you proceed see What to do if you get a browser security...

Page 182: ...b browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displays a security...

Page 183: ...6 Click the Apply button Your settings are saved User Manual 183 Manage the Advanced WiFi Settings Orbi Pro WiFi 6 AX5400 Router Model SXR50 and Orbi Pro WiFi 6 AX5400 Satellite Model SXS50...

Page 184: ...rts You can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Port forwar...

Page 185: ...rved LAN IP addresses on page 121 3 Launch a web browser from a computer or mobile device that is connected to your Orbi network 4 Enter orbilogin com A login window displays If your browser does not...

Page 186: ...do if you get a browser security warning on page 28 4 Enter the admin user name and password The user name is admin The password is the one that you set the first time that you logged in The user nam...

Page 187: ...t you proceed see What to do if you get a browser security warning on page 28 3 Enter the admin user name and password The user name is admin The password is the one that you set the first time that y...

Page 188: ...get a browser security warning on page 28 3 Enter the admin user name and password The user name is admin The password is the one that you set the first time that you logged in The user name and passw...

Page 189: ...uence shows the effects of a port forwarding rule 1 When you type the URL www example com in your browser the browser sends a web page request message with the following destination information Destin...

Page 190: ...he ports when they are no longer needed Add a port triggering service To add a port triggering service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2...

Page 191: ...g before the router used port triggering for the service that you added See Enable port triggering on page 191 Enable port triggering To enable port triggering 1 Launch a web browser from a computer o...

Page 192: ...ou must also allow incoming traffic on port 113 to reach the originating computer The following sequence shows the effects of the port triggering rule you define 1 You open an IRC client program to st...

Page 193: ...finds an active session for port 113 associated with your computer The router replaces the message s destination IP address with your computer s IP address and forwards the message to your computer 8...

Page 194: ...in VPN networks Enable OpenVPN service in the router Install OpenVPN software on a VPN client Use VPN to access your Internet service at your business Note If you are a NETGEAR Insight Premium or Pro...

Page 195: ...ernal VPN service provider so it does not encrypt traffic passing between your business network and the Internet VPN can use either Dynamic DNS DDNS or a static IP address to connect with your router...

Page 196: ...irst time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays Note The OpenVPN conf...

Page 197: ...t up OpenVPN software on your device before you can use a VPN connection Install OpenVPN software on a VPN client You must install OpenVPN software on each Windows based computer Mac computer iOS devi...

Page 198: ...ect the Windows package with the installer files In most situations you can download the Windows 32 bit or Windows 64 bit installer files depending on your Windows operating system 3 Download and inst...

Page 199: ...tunnel connection will fail You can now open a VPN tunnel to the router For more information about installing and using OpenVPN on your Windows based computer visit https openvpn net community resourc...

Page 200: ...y You can now open a VPN tunnel to the router For more information about installing and using OpenVPN on your Mac computer visit https openvpn net vpn server resources installation guide for openvpn c...

Page 201: ...does not start automatically a list of apps might display Select the OpenVPN Connect app c Install the ovpn file You can now open a VPN tunnel to the router For more information about installing and u...

Page 202: ...your Android device open the ovpn file and import it into the OpenVPN Connect app You can now open a VPN tunnel to the router For more information about using OpenVPN on your Android device visit http...

Page 203: ...itive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected For more information about t...

Page 204: ...er name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is sel...

Page 205: ...re check the NETGEAR support site at support netgear com for product and contact information This chapter includes the following sections Quick tips The router and satellite do not sync You cannot log...

Page 206: ...rk settings Make sure that the network settings of the computer are correct Wired and wirelessly connected computers must use network IP addresses on the same network as the router The simplest way to...

Page 207: ...router and satellite successfully synced but the connection between the router and satellite is only fair Consider moving the Orbi satellite closer to the Orbi router Magenta The Orbi router and sate...

Page 208: ...thernet cable If you changed the admin password and you forgot what it is see Reset the admin password on page 148 You cannot access the Internet Check your network and Internet connections 1 Make sur...

Page 209: ...the Internet Setup page If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer s MAC address do one of the following Inform your ISP that you bought a ne...

Page 210: ...1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window displays If your browser does not display a login window but displa...

Page 211: ...e security that you are using for your WiFi network WPA2 or WPA3 To view the WiFi settings for the router use an Ethernet cable to connect a computer to a LAN port on the router Then log in to the rou...

Page 212: ...tions For a wired connection make sure that the numbered LAN port LED is lit for the port to which you are connected Check that the appropriate LEDs are on for your network devices If your router and...

Page 213: ...ter the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check to see that your cable or DSL modem is connected and functioning If your...

Page 214: ...nates uses Table 8 Preset VLAN profiles and their designated uses WLAN Usage WLAN Name Ethernet Ports LAN ID VLAN Profile Name VLAN ID admin access Wireless 1 All LAN ports and the WAN port LAN 1 Defa...

Page 215: ...ction does the following Uses the LAN 1 preset Default VLAN 1 Wireless 1 WLAN and the satellite s LAN 1 port for the Admin network Sets the LAN 4 preset Guest VLAN 40 Guest Portal WLAN and the satelli...

Page 216: ...ANs to other VLANs change the configuration for one or more existing WLANs see Manage the WiFi Networks on page 84 Note The router and satellite share the same WiFi settings After you configure or cha...

Page 217: ...is section configures the network router and switch with the VLANs and LANs that you use on the Orbi Pro WiFi 6 system and then does the following on the Orbi Pro WiFi 6 router and satellite Uses the...

Page 218: ...all ports as tagged members Add VLAN 40 with the name Guest and add all ports as tagged members 2 Create the following LAN subnets on your network router Add LAN 2 with subnet 192 168 20 0 24 make LA...

Page 219: ...figuration for one or more existing WLANs see Manage the WiFi Networks on page 84 Note The router and satellite share the same WiFi settings After you configure or change these settings on the router...

Page 220: ...t an IP address from the Orbi Pro WiFi 6 system verify that the WiFi network is assigned to the correct VLAN If a wired device cannot get an IP address from the Orbi Pro WiFi 6 system verify that the...

Page 221: ...B Supplemental Information This appendix covers the following topics Factory settings Technical specifications 221...

Page 222: ...ollowing table shows the factory default settings for the Orbi Pro WiFi 6 AX5400 router Table 9 Factory default settings for the router Default Setting Feature Router web interface login orbilogin com...

Page 223: ...g IP address Local network 3 LAN 3 192 168 30 1 LAN 3 IP 255 255 255 0 LAN 3 subnet mask Enabled LAN 3 DHCP server 192 168 30 2 to 192 168 30 254 LAN 3 DHCP range 192 168 30 2 LAN 3 DHCP starting IP a...

Page 224: ...S Security Enabled Broadcast SSID Auto1 Transmission speed United States in the US Otherwise varies by region Country region Auto RF channel 2 4 GHz fronthaul Auto RF channel 2 4 GHz backhaul Channel...

Page 225: ...WiFi 6 AX5400 satellite SXS50 Technical specifications for Orbi Pro WiFi 6 AX5400 router model SXR50 The following table shows the technical specifications for the router Table 11 Technical specifica...

Page 226: ...z 127 5 GHz front haul 127 Maximum number of computers per wireless network 2 412 2 462 Operating frequency range 2 4 GHz US 2 412 2 472 GHz Operating frequency range 2 4 GHz Europe ETSI 5 18 GHz 5 24...

Page 227: ...N ports 2 4 support 10BASE T 100BASE TX and 1000BASE T LAN Maximum wireless signal rate complies with the IEEE 802 11 standard 3 WiFi 2 4 GHz Max 1200 Mbps 5 GHz Fronthaul Max 2400 Mbps 5 GHz Backhaul...

Page 228: ...VCCI Class B EN 55 022 CISPR 22 Class B C Tick N10947 Electromagnetic emissions 3 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network condi...

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