NETGEAR Orbi User Manual Download Page 115

Page: 115 / 124

Troubleshooting

115

Orbi High-Performance

AC3000

Tri-band

WiFi

System

Press the

Sync

button on the router and then within two minutes, press the

Sync

button on

the satellite.

The satellite’s ring LED pulses white, then lights one of the following colors for about
three minutes and then turns off:

•

Blue

. The Orbi router and satellite successfully synced, and the connection between

the router and satellite is good.

•

Amber

. The Orbi router and satellite successfully synced, and the connection

between the router and satellite is fair. Consider moving the Orbi satellite closer to the
Orbi router.

Move the satellite to a location closer to the middle of your home.

Connect the satellite to a power source.

If the Power LED on the back of the satellite does not light, press the

Power On/Off

button.

The satellite’s ring LED pulses white, then lights one of the following colors for about
three minutes and then turns off:

•

Blue

. The Orbi router and satellite successfully synced, and the connection between

the router and satellite is good.

•

Amber

. The Orbi router and satellite successfully synced, and the connection

between the router and satellite is fair. Consider moving the Orbi satellite closer to the
Orbi router.

•

Magenta

. The Orbi router and satellite failed to sync. Move the satellite closer to the

router and try again.

Cannot Log In to the Router

Make sure that your computer or mobile device is connected to the Orbi WiFi network. If you
do not want to use a WiFi connection, you can connect your computer to the Orbi router with
an Ethernet cable.

If you changed the admin password and you forgot what it is, see

Recover the admin

Password

on page

82.

Cannot Access the Internet



Check your network and Internet connections:

Make sure that your WiFi-enabled computer or mobile device is connected to the Orbi

network.

If you are connected to Orbi but you cannot access the Internet, check to see if your Internet

connection is working.

Launch a web browser from a computer or WiFi device that is connected to the network.

Enter

orbilogin.com

A login window opens.

Summary of Contents for Orbi

Page 1: ...350 East Plumeria Drive San Jose CA 95134 USA November 2016 202 11675 02 Orbi High Performance AC3000 Tri band WiFi System User Manual ...

Page 2: ... use only official NETGEAR support resources Conformity For the current EU Declaration of Conformity visit http kb netgear com app answers detail a_id 11621 Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEA...

Page 3: ... Access the Orbi Router With NETGEAR genie App 19 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 21 Manually Set Up the Internet Connection 22 Specify an Internet Connection Without a Login 22 Specify an Internet Connection That Uses a Login 23 Specify IPv6 Internet Connections 25 Requirements for Entering IPv6 Addresses 26 Use Auto Detect for an IPv6 Internet Connection 26...

Page 4: ...S Account 57 Specify a DNS Account That You Already Created 58 Change the Dynamic DNS Settings 59 Set Up a Default DMZ Server 60 Change the Router s Device Name 61 Change the LAN TCP IP Settings 62 Specify the IP Addresses That the Router Assigns 63 Disable the DHCP Server Feature in the Router 64 Manage Reserved LAN IP Addresses 65 Reserve an IP Address 65 Edit a Reserved IP Address 67 Delete a R...

Page 5: ...ke a Local Web Server Public 97 How the Router Implements the Port Forwarding Rule 98 Port Triggering 98 Add a Port Triggering Service 98 Enable Port Triggering 100 Application Example Port Triggering for Internet Relay Chat 100 Chapter 9 Use VPN to Access Your Network Set Up a VPN Connection 103 Specify VPN Service in the Router 103 Install OpenVPN Software 104 Install OpenVPN Software on Your Wi...

Page 6: ...ccess the Internet 115 Troubleshoot Internet Browsing 116 Troubleshoot PPPoE 117 WiFi Connectivity 118 Troubleshoot Your Network Using the Ping Utility 118 Test the LAN Path to Your Router 118 Test the Path From Your Computer to a Remote Device 119 Appendix A Supplemental Information Factory Settings 122 Technical Specifications 124 ...

Page 7: ...outer and a satellite The router connects to your modem or gateway The satellite extends the WiFi signal throughout your home This chapter contains the following sections Orbi Router and Satellite Overview LED Behavior Connect Your Router Place Your Satellite For more information about the topics covered in this manual visit the support website at support netgear com ...

Page 8: ...lite is white Router Satellite 1 2 5 6 1 8 8 2 6 5 7 7 3 4 4 Figure 1 Orbi router and satellite front and back views 1 Ring LED not shown in image 5 USB port 2 Sync button also used for WPS connection 6 Power On Off button and Power LED 3 Internet port the Orbi satellite does not include an Internet port 7 DC Power connector 4 Ethernet ports 8 Reset button ...

Page 9: ...g amber Resetting to factory default settings Blinking red The firmware is corrupted Off Power is not supplied Router ring The ring LED is located on the top Pulsing white The router is booting or someone pressed the Sync button Off The router finished booting and is working normally Solid white The router is resetting to factory default settings Solid magenta The router cannot connect to the Inte...

Page 10: ... can be added on to your Orbi network The ring LED is located on the top Pulsing white The satellite is booting Solid white The satellite is ready to sync to the router press the Sync button Blue for 3 minutes The connection between the satellite and the router is good Amber for 3 minutes The connection between the satellite and the router is fair Magenta The satellite is not connected to the rout...

Page 11: ...wer adapter to your router and plug the power adapter into an outlet 5 If the Power LED does not light press the Power On Off button on the rear panel of the router Place Your Satellite We recommend that you place your satellite in the middle of your home Figure 2 Single story house with the Orbi satellite placed in the center Figure 3 Multilevel house with the Orbi satellite placed upstairs ...

Page 12: ...e satellite ring LED pulses white The satellite automatically finds the Orbi router s WiFi signal and attempts to sync to the Orbi router The satellite ring LED lights one of the following colors for about three minutes and then turns off Blue The Orbi router and satellite successfully synced and the connection between the router and satellite is good Amber The Orbi router and satellite successful...

Page 13: ...Power LED on the back of the satellite does not light press the Power On Off button 4 Wait about two minutes for the satellite s ring LED to light solid white 5 Press the Sync button on the back of the satellite and within two minutes press the Sync button on the back of your Orbi router The satellite s ring LED pulses white then lights one of the following colors for about three minutes and then ...

Page 14: ...he Network and Access the Router This chapter contains the following sections Connect to the Network Types of Logins Use a Web Browser to Access the Router Change the Language Access the Orbi Router With NETGEAR genie App ...

Page 15: ...creen to notify you that an Ethernet cable is connected WiFi Connection To find and select the WiFi network 1 Make sure that the router or satellite is receiving power its Power LED is lit 2 On your WiFi enabled computer or mobile device find and select the WiFi network The WiFi network name is on the router label The WiFi network name is the same for the router and the satellite in the Orbi kit N...

Page 16: ...number Figure 5 Router label The label on the satellite shows the WiFi network name and password the satellite s MAC address and the satellite s serial number Figure 6 Satellite label Types of Logins Separate types of logins serve different purposes It is important that you understand the difference so that you know which login to use when Types of logins Internet service login The login that your...

Page 17: ...y gives you all the information needed to connect to the Internet For DSL service you might need the following information to set up your router The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this setting is rare If you cannot locate this information ask your ISP to provide it When your Internet conne...

Page 18: ...ter 6 If the router does not connect to the Internet do the following a Review your settings Make sure that you selected the correct options and typed everything correctly b Contact your ISP to verify that you are using the correct configuration information c Read Chapter 10 Troubleshooting If problems persist register your NETGEAR product and contact NETGEAR technical support Log In to the Router...

Page 19: ...lect a language from the menu 5 When prompted click the OK button to confirm this change The page refreshes with the language that you selected Access the Orbi Router With NETGEAR genie App The genie app is the easy dashboard for managing monitoring and repairing your home network The genie app can help you with the following Automatically repair common WiFi network problems Easily manage router f...

Page 20: ... allow Orbi to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Use the Internet Setup Wizard Manually Set Up the Internet Connection Specify IPv6 Internet Connections Change the MTU Size ...

Page 21: ...orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Wizard 5 Select the Yes radio button If you select No you are taken to the Internet Setup page see Manually Set Up the Internet Connection on page 22 6 Click the Next b...

Page 22: ...is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Internet 5 Leave the Does your Internet connection require a login No radio button selected 6 If your Internet connection requires an account name ...

Page 23: ...P s primary DNS server If a secondary DNS server address is available enter it also 10 Select a Router MAC Address radio button Use Default Address Use the default MAC address Use Computer MAC Address The router captures and uses the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use 1...

Page 24: ...Required field 10 From the Connection Mode menu select Always On Dial on Demand or Manually Connect 11 To change the number of minutes until the Internet login time out in the Idle Timeout In minutes field type the number of minutes This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection A value of 0 zero means never log out 12 S...

Page 25: ... are saved 16 Click the Test button to test your Internet connection If the NETGEAR website does not display within one minute see Cannot Access the Internet on page 115 Specify IPv6 Internet Connections You can set up an IPv6 Internet connection if genie does not detect it automatically To set up an IPv6 Internet connection 1 Launch a web browser from a WiFi enabled computer or mobile device that...

Page 26: ...ngs are saved Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons You can reduce any four digit group of zeros within an IPv6 address to a single zero or omit it The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More th...

Page 27: ...6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv...

Page 28: ...e Internet Connection Type menu select Auto Config The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the fi...

Page 29: ...v6 6rd Tunnel Internet Connection The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider s IPv4 network 6rd uses the service provider s own IPv6 address prefix This limits the operational domain of 6rd to the service provider s network and is under direct control of the service provider The IPv6 service provided is equivalent to native IPv6 The 6rd mechanism relies on ...

Page 30: ...ld shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP aut...

Page 31: ...ter to which your router creates a 6to4 tunnel Make sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel settings for the IPv6 connection To set up an IPv6 Internet connection by using a 6to4 tunnel 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user na...

Page 32: ... the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 8 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the de...

Page 33: ...lds display 6 Click the Apply button Your settings are saved Set Up an IPv6 Fixed Internet Connection To set up a fixed IPv6 Internet connection 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user nam...

Page 34: ...se DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network 8 In the IPv6 Address Prefix Length fields specify the static IPv6 address and prefix length of the router s LAN interface If you d...

Page 35: ...able 6 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 7 Optiona...

Page 36: ...s of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 11 Click the Apply button Your settings are saved Set Up an IPv6 PPPoE Internet Connection To set up a PPPoE IPv6 Internet connection 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window op...

Page 37: ...log in If your ISP requires your full email address type it in this field 7 In the Password field enter the password for the ISP connection 8 In the Service Name field enter a service name If your ISP did not provide a service name leave this field blank Note The default setting of the Connection Mode field is Always On to provide a steady IPv6 connection The router never terminates the connection...

Page 38: ...changing the MTU setting These web based applications might require an MTU change A secure website that does not open or displays only part of a web page Yahoo email MSN portal America Online s DSL service You use VPN and experience severe performance problems You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems Note An incorr...

Page 39: ... sizes and applications Table 3 Common MTU sizes MTU Application 1500 The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers adapters and switches 1492 Used in PPPoE environments 1472 Maximum size to use for pinging Larger packets are fragmented 1468 Used in some DHCP environments 1460 Usable by AOL if you ...

Page 40: ...ntrusions from the Internet This chapter includes the following sections Set Up Parental Controls Allow or Block Access to Your Network Use Keywords to Block Internet Sites Block Services From the Internet Manage Network Access Control Lists Schedule When to Block Internet Sites and Services Set Up Security Event Email Notifications ...

Page 41: ...router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Parental Controls The Live Parental Controls website opens 5 Click the button for the app or version that you want to download and use 6 Follow the onscreen instructions to download and install the genie app 7 Open the genie app a...

Page 42: ...Controls are now set up for the router 12 To enable Parental Controls click the Enable Live Parental Controls button Allow or Block Access to Your Network You can use access control to block access to your network To set up access control 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the rout...

Page 43: ...vices joining your network in the future after you apply these settings 7 To allow the computer or device you re currently using to continue to access the network select the check box next to your computer or device and click the Allow button 8 To view a list of allowed or blocked devices that are not connected click one of the following links View list of allowed devices not currently connected t...

Page 44: ... field enter a keyword or domain that you want to block For example Specify XXX to block http www badstuff com xxx html Specify com if you want to allow only sites with domain suffixes such as edu or gov Enter a period to block all Internet browsing access 7 Click the Add Keyword button The keyword is added to the keyword list The keyword list supports up to 32 entries 8 Click the Apply button Key...

Page 45: ...exempt one trusted computer from blocking The computer that you exempt must be assigned a fixed IP address You can use the reserved IP address feature to specify the IP address See Manage Reserved LAN IP Addresses on page 65 To specify a trusted computer 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens ...

Page 46: ...ase sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Services 5 Specify when to block the services To block the services all the time select the Always radio button To block the services based on a schedule select the Per Schedule radio button For information about how to specify the schedule see Schedule When to Block Internet Sites and Services on page 48 6 Click the Add b...

Page 47: ...ck the Add button Your settings are saved Manage Network Access Control Lists You can use access control to block or allow access to your network To manage devices that are allowed or blocked 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admi...

Page 48: ...Schedule 5 Specify when to block keywords and services Days to Block Select the check box for each day that you want to block the keywords or select the Every Day check box which automatically selects the check boxes for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 6 Select your time zone from the list 7 If you live in a region ...

Page 49: ...am If you leave this field blank log and alert messages are not sent 8 In the Outgoing Mail Server Port Number field enter your mail server s port number You might be able to find this information in the configuration window of your email program 9 If your outgoing email server requires authentication select the My Mail Server requires authentication check box and do the following a In the User Na...

Page 50: ...em 12 Click the Apply button Your settings are saved Logs are sent automatically If the log fills before the specified time it is sent After the log is sent it is cleared from the router memory If the router cannot email the log and the log buffer fills the router overwrites the log ...

Page 51: ...51 5 5 Optimize Performance This chapter contains the following sections WiFi Multimedia Quality of Service Improve Network Connections With Universal Plug N Play ...

Page 52: ...plications that do not support WMM and applications that do not require QoS are assigned to the best effort category which receives a lower priority than voice and video To disable WMM QoS 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin T...

Page 53: ...e configuration can be enabled or disabled If the Turn UPnP On check box is cleared the router does not allow any device to automatically control router resources such as port forwarding 6 Type the advertisement period in minutes The advertisement period specifies how often the router broadcasts its UPnP information This value can range from 1 to 1440 minutes The default period is 30 minutes Short...

Page 54: ... High Performance AC3000 Tri band WiFi System Table also displays what type of port is open and whether that port is still active for each IP address 9 To refresh the information in the UPnP Portmap Table click the Refresh button ...

Page 55: ...evice Name Change the LAN TCP IP Settings Specify the IP Addresses That the Router Assigns Disable the DHCP Server Feature in the Router Manage Reserved LAN IP Addresses Custom Static Routes Specify Basic WiFi Settings Set Up a Guest WiFi Network View or Change Advanced WiFi Settings Use the Router as a WiFi Access Point Generate a New Backhaul Password ...

Page 56: ...ttings Disable Port Scan and DoS Protection DoS protection protects your LAN against denial of service attacks such as Syn flood Smurf Attack Ping of Death and many others Select this check box only in special circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective See Set Up a Defau...

Page 57: ...ses are or when this number changes To make it easier to connect you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network To use this account you must set up the router to use Dynamic DNS Then the router notifies the Dynamic DNS service provider whenever its IP address changes When you access your Dynamic DNS account the service finds the cu...

Page 58: ...e the password for your account 11 Click the Register button 12 Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service 13 To check that Dynamic DNS is enabled in the router click the Show Status button A message displays the Dynamic DNS status Specify a DNS Account That You Already Created If you already own a Dynamic DNS account with NETGEAR no IP or Dyn you can set up ...

Page 59: ... for your account 9 For a no IP Dyn account in the User Name field enter the user name for your account 10 For a NETGEAR account at no IP in the Email field type the email address for your account 11 In the Password 6 32 characters field type the password for your DDNS account 12 Click the Apply button Your settings are saved 13 To verify that your Dynamic DNS service is enabled in the router clic...

Page 60: ...one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server WARNING DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet If compromised the DMZ server computer can be used to attack other computers on your network Th...

Page 61: ...vice Name The router s device name is its model number This device name displays in a file manager when you browse your network To change the router s device name 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is pas...

Page 62: ...tings if you need a specific IP subnet that one or more devices on the network uses or if you use competing subnets with the same IP scheme To change the LAN TCP IP settings 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default pass...

Page 63: ...LAN IP address of the router you are disconnected when this change takes effect 9 To reconnect close your browser relaunch it and log in to the router Specify the IP Addresses That the Router Assigns By default the router acts as a Dynamic Host Configuration Protocol DHCP server The router assigns IP DNS server and default gateway addresses to all computers connected to the LAN The assigned defaul...

Page 64: ... same subnet as the router 7 Click the Apply button Your settings are saved The router delivers the following parameters to any LAN device that requests DHCP An IP address from the range that you defined Subnet mask Gateway IP address the router s LAN IP address DNS server IP address the router s LAN IP address Disable the DHCP Server Feature in the Router By default the router acts as a DHCP serv...

Page 65: ...Clear the Use Router as DHCP Server check box 6 Click the Apply button 7 Optional If this service is disabled and no other DHCP server is on your network set your computer IP addresses manually so that they can access the router Manage Reserved LAN IP Addresses When you specify a reserved IP address for a computer on the LAN that computer always receives the same IP address each time it accesses t...

Page 66: ...the IP Address field type the IP address to assign to the computer or server Choose an IP address from the router s LAN subnet such as 192 168 1 x 7 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices page and paste it here 8 Click the Apply button The reserved address is entered into the table The res...

Page 67: ...in The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup 5 Select the radio button next to the reserved address 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings are saved Delete a Reserved IP Address Entry To delete a reserved address ent...

Page 68: ...through a cable modem to an ISP Your home network includes an ISDN router for connecting to the company where you are employed This router s address on your LAN is 192 168 1 100 Your company s network address is 134 177 0 0 When you set up your router two implicit static routes were created A default route was created with your ISP as the gateway and a second static route was created to your local...

Page 69: ...m a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Static Routes The Static Routes page displays 5 Click the Add button 6 In t...

Page 70: ...rowser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Static Routes The Static Routes page displays 5 In the table sele...

Page 71: ... If you log in to the router and change the WiFi settings the router automatically sends the new settings to the satellite If you change your WiFi settings make a note of the new settings and store it in a safe place where you can easily find it If your computer or mobile device is using a WiFi connection when you change the network name SSID or other WiFi security settings you are disconnected wh...

Page 72: ... Apply button Your settings are saved The router sends the new settings to the satellite If you are using a WiFi connection and you changed the SSID you are disconnected from the network 8 Make sure that you can connect to the WiFi network with its new settings If you cannot connect using WiFi check the following Is your WiFi enabled computer or mobile device connected to another WiFi network in y...

Page 73: ...ect Wireless 5 Under Security Options select a WPA option WPA2 PSK AES WPA PSK TKIP WPA2 PSK AES The WPA2 option uses the newest standard for the strongest security but some older computers and WiFi devices cannot use WPA2 If your network includes old computers and WiFi devices select the WPA PSK TKIP WPA2 PSK AES radio button The Password Network Key field displays 6 In the Password Network Key f...

Page 74: ...ur network and connect to it If you clear this check box that creates a hidden network 7 To change the network name type a new name in the Guest Wireless Network Name SSID field The name can be up to 32 characters long and it is case sensitive If you change the name make sure to write down the new name and keep it in a safe place 8 Select or clear the Allow guests to see each other and access my l...

Page 75: ...isplays 4 Select ADVANCED Advanced Setup Wireless Settings Note The backhaul password is a security key that is used in WiFi communication between the router and the satellite For information about generating a new backhaul password see Generate a New Backhaul Password on page 77 5 In the Region list select your region In some locations you cannot change this setting 6 To control the SSID broadcas...

Page 76: ...ting router or gateway 2 Launch a web browser from a computer or WiFi device that is connected to the network 3 Enter orbilogin com A login window opens 4 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Router AP Mode The Router AP Mode page di...

Page 77: ...ommunication between the router and the satellite You can generate a new backhaul password After you generate a new backhaul password you must use the Sync button to build a new backhaul connection so that the router and satellite can communicate with each other using WiFi To generate a new backhaul password 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to ...

Page 78: ...work The chapter includes the following sections Update the Router Firmware Change the admin Password Recover the admin Password View Router Status View and Manage Logs of Router Activity View Devices Currently on the Network Monitor Internet Traffic Manage the Router Configuration File Set Up Remote Management Use Remote Access ...

Page 79: ...name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Router Update The Router Update page displays 5 Click the Check button The router finds new firmware information if any is available and displays a message asking if you want to download and install it 6 Click the Yes button The router locates a...

Page 80: ...rcase and lowercase letters numbers and symbols It can be up to 30 characters To set the password for the user name admin 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case...

Page 81: ...afari browser To set up password recovery 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Passwor...

Page 82: ...ssword recovery is enabled you are prompted to answer two security questions 4 Enter the saved answers to the security questions 5 Enter the serial number of your router The serial number is on the router label 6 Click the Continue button A window opens and displays your recovered password 7 Click the Login again button A login window opens 8 With your recovered password log in to the router View ...

Page 83: ...wser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive 4 The BASIC Home page displays 5 Click the ADVANCED tab 6 In the Internet Port pane click the Show Statistics button ...

Page 84: ... The current reception inbound bandwidth used on the WAN and LAN ports Up Time The time elapsed since this port acquired the link Poll Interval The interval at which the statistics are updated in this page 7 To change the polling frequency enter a time in seconds in the Poll Interval field and click the Set Interval button 8 To stop the polling entirely click the Stop button Check the Internet Con...

Page 85: ... server that provides translation of network names to IP addresses Lease Obtained The date and time when the lease was obtained Lease Expires The date and time that the lease expires 6 To return the status of all items to 0 click the Release button 7 To refresh the page click the Renew button 8 To exit the page click the Close Window button View and Manage Logs of Router Activity The log is a deta...

Page 86: ...f the website or news group visited or to which access was attempted Action The action that occurred such as whether Internet access was blocked or allowed 5 To refresh the log page click the Refresh button 6 To clear the log entries click the Clear Log button 7 To email the log immediately click the Send Log button View Devices Currently on the Network You can view all computers or devices that a...

Page 87: ...n it joins the network The unique MAC address for each device does not change 5 To update this page click the Refresh button Monitor Internet Traffic Traffic metering allows you to monitor the volume of Internet traffic that passes through the router Internet port You can set limits for traffic volume To monitor Internet traffic 1 Launch a web browser from a WiFi enabled computer or mobile device ...

Page 88: ...t Counter Now button 9 If you want the router to issue a warning message before the monthly limit of Mbytes or hours is reached in the Traffic Control section enter a numeric value By default the value is 0 and no warning message is issued 10 To stop the Internet connection when the limit is attained select the Disconnect and disable the Internet connection check box 11 Click the Apply button The ...

Page 89: ...You might want to do this if you move the router to a different network See Factory Settings on page 122 To erase the configuration settings 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name an...

Page 90: ...t the cfg file 6 Click the Restore button The file is uploaded to the router and the router reboots WARNING Do not interrupt the reboot process Set Up Remote Management You can access your router over the Internet to view or change its settings You must know the router s WAN IP address to use this feature For information about Dynamic DNS see Dynamic DNS on page 57 Note Be sure to change the passw...

Page 91: ...ctical Select one of the following To allow access from a single IP address on the Internet select the Only This Computer radio button Enter the IP address to be allowed access To allow access from a range of IP addresses on the Internet select the IP Address Range radio button Enter a beginning and ending IP address to define the allowed range To allow access from any IP address on the Internet s...

Page 92: ...n Internet browser on a computer that is not on your home network 2 Type your router s WAN IP address into your browser s address or location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8080 enter http 134 177 0 123 8080 in your browser ...

Page 93: ...or Ports You can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Port Forwarding to a Local Server Port Triggering ...

Page 94: ...ation or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always use the same IP address To specify this setting use the reserved IP address feature See Manage Reserved LAN IP Addresses on page 65 3 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 4 Enter or...

Page 95: ... browser from a WiFi enabled computer or mobile device that is connected to the network 3 Enter orbilogin com A login window opens 4 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Trigge...

Page 96: ...ssword The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave the Port Forwarding radio button selected as the service type 6 In the table select the radio button next to the service name 7 Click the E...

Page 97: ...plication Example Make a Local Web Server Public If you host a web server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your router always gives your web server an I...

Page 98: ...ply through the Internet to the computer or WiFi device that sent the web page request Port Triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An application must open incoming ports that are different from the outgoing port With port triggering the router ...

Page 99: ...vice User menu select Any or select Single address and enter the IP address of one computer Any the default allows any computer on the Internet to use this service Single address restricts the service to a particular computer 9 Select the service type either TCP or UDP or TCP UDP both If you are not sure select TCP UDP 10 In the Triggering Port field enter the number of the outbound traffic port t...

Page 100: ...Triggering page displays 5 Select the Port Triggering radio button 6 Clear the Disable Port Triggering check box If this check box is selected the router does not use port triggering even if you specified port triggering settings 7 In the Port Triggering Timeout field enter a value up to 9999 minutes This value controls how long the inbound ports stay open when the router detects no activity This ...

Page 101: ...port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port for example port 33333 as the destination port The IR...

Page 102: ... your router using virtual private networking VPN This chapter explains how to set up and use VPN access This chapter includes the following sections Set Up a VPN Connection Install OpenVPN Software Use a VPN Tunnel on Your Windows Computer Use VPN to Access Your Internet Service at Home ...

Page 103: ...ur router To use a DDNS service register for an account with a host name sometimes called a domain name You use the host name to access your network The router supports these accounts NETGEAR No IP and Dyn If your Internet service provider ISP assigned a static WAN IP address such as 50 196 x x or 10 x x x that never changes to your Internet account the VPN can use that IP address to connect to yo...

Page 104: ...connection Install OpenVPN Software You must install this software on each Windows computer Mac computer iOS device or Android device that you plan to use for VPN connections to your router Install OpenVPN Software on Your Windows Computer You must install this software on each Windows computer that you plan to use for VPN connections to your router To install VPN client software on your Windows c...

Page 105: ...y downloads html to download the OpenVPN client utility 9 In the Windows Installer section of the page double click the openVPN install xxx exe link 10 Download and install the Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 When prompted read the License Agreement and click the I Agree button 13 Leave the check boxes selected and click the Nex...

Page 106: ...4 bit system the VPN client is installed at C Programfiles OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In the local area connection list find the local area connection with the device name TAP...

Page 107: ...r more information see Specify VPN Service in the Router on page 103 7 Click the FOR MAC OS button to download the OpenVPN configuration files 8 Visit https tunnelblick net index html to download the OpenVPN client utility for Mac OS X 9 Download and install the file 10 Unzip the configuration files that you downloaded and copy them to the folder where the VPN client is installed on your device Th...

Page 108: ...e files to your iOS device Note that when you open the ovpn file a list of apps displays Select the OpenVPN Connect app to open the ovpn file For more information about using OpenVPN on your iOS device visit http www vpngate net en howto_openvpn aspx ios Install OpenVPN Software on an Android Device You must install this software on each Android device that you plan to use for VPN connections to y...

Page 109: ...l the OpenVPN application on your computer you can open a VPN tunnel from your computer to your router over the Internet For the VPN tunnel to work the local LAN IP address of the remote router must use a different LAN IP scheme from that of the local LAN where your VPN client computer is connected If both networks use the same LAN IP scheme when the VPN tunnel is established you cannot access you...

Page 110: ...a coffee shop you might be given a code that lets you use the coffee shop s Internet service account to surf the web Nighthawk lets you use a VPN connection to access your own Internet service when you re away from home You might want to do this if you travel to a geographic location that doesn t support all the Internet services that you use at home For example your Netflix account might work at ...

Page 111: ... the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default Block VPN Client Internet Access in the Router By default the router is set up to allow VPN connections only to your home netw...

Page 112: ...the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default Use a VPN Tunnel to Access Your Internet Service at Home To access your Internet service 1 Set up the router to allow VPN acces...

Page 113: ...f you do not find the solution here check the NETGEAR support site at support netgear com for product and contact information This chapter includes the following sections Quick Tips The Router and Satellite Do Not Sync Cannot Log In to the Router Cannot Access the Internet WiFi Connectivity Troubleshoot Your Network Using the Ping Utility ...

Page 114: ...nd wirelessly connected computers must use network IP addresses on the same network as the router The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP Some cable modem service providers require you to use the MAC address of the computer initially registered on the account You can view the MAC address on the Attached Devices page The Router and ...

Page 115: ... router and satellite successfully synced and the connection between the router and satellite is good Amber The Orbi router and satellite successfully synced and the connection between the router and satellite is fair Consider moving the Orbi satellite closer to the Orbi router Magenta The Orbi router and satellite failed to sync Move the satellite closer to the router and try again Cannot Log In ...

Page 116: ...y Your ISP might check for your computer s host name Assign the computer host name of your ISP account as the account name on the Internet Setup page If your ISP allows only one Ethernet MAC address to connect to Internet and checks for your computer s MAC address do one of the following Inform your ISP that you bought a new network device and ask them to use the router s MAC address Configure you...

Page 117: ... troubleshooting your Internet connection To troubleshoot a PPPoE connection 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter orbilogin com A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED...

Page 118: ... band does your WiFi enabled computer or mobile device support this standard Did your computer or WiFi device automatically connect to a different WiFi network in your area such as a WiFi hotspot Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device The device then responds with an echo re...

Page 119: ...rks correctly test the path from your computer to a remote device To test the path from your computer to a remote device 1 From the Windows toolbar click the Start button and select Run 2 In the Windows Run window type ping n 10 IP address where IP address is the IP address of a remote device such as your ISP DNS server If the path is functioning correctly messages display that are similar to thos...

Page 120: ...one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem If your ISP does this configure your router to clone or spoof the MAC address from the authorized computer ...

Page 121: ...121 A A Supplemental Information This appendix covers the following topics Factory Settings Technical Specifications ...

Page 122: ...login URL orbilogin com User name case sensitive admin Login password case sensitive password Internet connection WAN MAC address Use default hardware address WAN MTU size 1500 Port speed AutoSensing Local network LAN LAN IP 192 168 1 1 Subnet mask 255 255 255 0 DHCP server Enabled DHCP range 192 168 1 2 to 192 168 1 254 DHCP starting IP address 192 168 1 2 DHCP ending IP address 192 168 1 254 DMZ...

Page 123: ...channel 2 4 GHz Auto 5 GHz CH36 for front haul 5 GHz CH153 for back haul in NA PR AU CA and CH104 for back haul in EU Operating mode 1 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data thro...

Page 124: ...nal rate complies with the IEEE 802 11 standard 1 1 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Radio data rates 2 4 GHz Max 400 Mbps 5 GHz Front haul Max 866 Mbps 5 G...

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NETGEAR Orbi, User Manual

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