NETGEAR Orbi LBR1020 User Manual Download Page 153 | Manualshive

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12

Troubleshooting

This chapter provides information to help you diagnose and solve problems you might
experience with your Orbi router and a satellite, if one is connected to your router. If
you do not find the solution here, check the NETGEAR support site at
netgear.com/support for product and contact information.

This chapter includes the following sections:

•

•

Troubleshoot the mobile broadband Internet connection

•

The router and satellite do not sync

•

You cannot access the Internet

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You cannot log in to the router

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Troubleshoot Internet browsing

•

Troubleshoot PPPoE

•

Troubleshoot WiFi connectivity

•

Troubleshoot your network using the ping utility

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Summary of Contents for Orbi LBR1020

Page 1: ...User Manual Orbi 4GX Router Model LBR1020 NETGEAR Inc 350 E Plumeria Drive September 2020 San Jose CA 95134 USA 202 12170 01 ...

Page 2: ...oad For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory compliance document before connecting the power supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and condi...

Page 3: ...er web interface 18 Change the language 19 Chapter 3 Manage the Mobile Broadband Connection Internet connection over mobile broadband 21 Orbi features that do not apply to a mobile broadband connection 21 Use the Setup Wizard to detect the mobile broadband Internet connection 22 Set up automatic failover 22 Change the Internet connection mode to wired Internet only or mobile broadband only 23 Chan...

Page 4: ...iversal Plug and Play 52 Enable or disable implicit beamforming 53 Enable or disable MU MIMO 54 Enable or disable fast roaming 55 Chapter 6 Secure Your Network Change the Modem Password 57 Manage Port Forwarding for Incoming Traffic 57 Enable Port Forwarding and Add a Service or Application 58 Remove a Service or Application for Port Forwarding 59 Disable Port Forwarding 60 Manage Port Filtering f...

Page 5: ... 88 Manage custom static routes 89 Set up a static route 89 Edit a static route 90 Delete a static route 91 Specify basic WiFi settings 92 Change the WiFi password or security level 93 Set up a guest WiFi network 94 View or change advanced WiFi settings 95 Use the router as a WiFi access point only 96 Set up router mode 97 Set up a bridge for a port group or VLAN tag group 98 Set up a bridge for a...

Page 6: ...ter 123 Install OpenVPN software on your Mac computer 126 Install OpenVPN software on an iOS device 127 Install OpenVPN software on an Android device 127 Use a VPN tunnel on your Windows based computer 128 Use VPN to access your Internet service at home 130 Set up VPN client Internet access in the router 130 Block VPN client Internet access in the router 131 Use a VPN tunnel to access your Interne...

Page 7: ...when to turn on LED lighting 151 Chapter 12 Troubleshooting Quick tips 154 Quick tips for mobile broadband troubleshooting 154 Check the signal strength of the mobile broadband connection 154 Sequence to restart your wired network 155 WiFi settings 155 Network settings 155 Troubleshoot the mobile broadband Internet connection 155 The router and satellite do not sync 156 You cannot access the Inter...

Page 8: ...Technical Specifications for Orbi Satellite Model RBS10 170 8 Orbi 4GX Router Model LBR1020 ...

Page 9: ...nds the WiFi signal throughout your home This manual describes how to manage your Orbi 4GX Router from the Orbi router web interface If you install an optional satellite you can manage your Orbi satellite from the Orbi router web interface Note For more information on the Orbi satellite RBS10 see the RBS10 support page at netgear com support product RBS10 docs This chapter contains the following s...

Page 10: ...table describes the LED behavior Table 1 Power LED behavior for Orbi router Description LED color Router is booting or Sync WPS button has been pushed Pulsing white Internet connection is established Solid blue Unable to connect to internet Solid amber The router s firmware is corrupted Pulsing red 85 to 99 of data used White and orange pulse 100 of data used White red pulse Power is not supplied ...

Page 11: ...the nano SIM card 3 Connect the power adapter to your router and plug the power adapter into an outlet The Power LED lights 4 Wait for the router s ring LED to light white Your router tries to connect to the mobile broadband network automatically This process might take up to 10 minutes If the router cannot connect you might need to enter your SIM card s Personal Identification Number PIN manually...

Page 12: ...use the mobile broadband Internet connection through the nano SIM card that you installed If you configure automatic failover see Set up automatic failover on page the router automatically starts using the mobile broadband Internet connection if the wired modem s Internet connection goes down IMPORTANT After you connect your router to a wired modem access the router web interface and configure the...

Page 13: ...ect the power adapter to your router and plug the power adapter into an outlet The Power LED lights You can now access the router web interface see Connect to Your Network and Access the Router on page and configure the router s WAN LAN1 port to function as a WAN port see Change the function of the WAN LAN1 port on page User Manual 13 Overview Orbi 4GX Router Model LBR1020 ...

Page 14: ...nect to Your Network and Access the Router This chapter contains the following sections Connect to the Orbi network Router label Types of logins Use a web browser to access the router Change the language 14 ...

Page 15: ...nd and select the WiFi network The WiFi network name is on the router label Note If you bought a satellite the default WiFi network name for the satellite is different from the default WiFi network name for the router 3 Join the WiFi network and enter the WiFi password The password is on the router label Your WiFi enabled computer or mobile device connects to the WiFi network Wired connection You ...

Page 16: ...e when Types of logins Mobile broadband service login The login information that your LTE provider gave you logs you in to your mobile broadband network Internet service Your LTE provider gave you this login information in an email a letter or in some other way If you cannot find this login information contact your LTE provider Wired Internet service login The login that your Internet service prov...

Page 17: ...wired Internet service provider ISP typically gives you all the information needed to connect to the Internet For wired DSL service you might need the following information to set up your router The ISP configuration information for your DSL account ISP login name and password Fixed or static IP address settings special deployment by ISP this setting is rare If you cannot locate this information a...

Page 18: ...set to a static or fixed IP address this setting is uncommon change it to obtain an IP address automatically from the router 6 If the router does not connect to the Internet do the following a Review your settings b Make sure that you selected the correct options and typed everything correctly c Make sure that the nano SIM card is installed correctly d Contact your LTE provider or wired Internet p...

Page 19: ... change the language 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 In the upper rig...

Page 20: ...ings This chapter contains the following sections Internet connection over mobile broadband Orbi features that do not apply to a mobile broadband connection Use the Setup Wizard to detect the mobile broadband Internet connection Set up automatic failover Change the Internet connection mode to wired Internet only or mobile broadband only Change the LTE provider s access point name Change the mobile...

Page 21: ...must connect see Change the LTE provider s access point name on page 24 If you do not want the router to connect automatically to the mobile broadband network change the default autoconnect option see Change the Internet connection mode to wired Internet only or mobile broadband only on page 23 Orbi features that do not apply to a mobile broadband connection When the router Is using a wired Intern...

Page 22: ... the Next button The Setup Wizard searches your mobile broadband Internet connection to determine your LTE provider configuration and checks your operation mode Set up automatic failover The router can use a wired Internet connection with automatic failover support so that you can connect the router to an existing DSL cable or fiber optic modem see Optional Connect your router to a wired modem on ...

Page 23: ... select Use WAN Ethernet with mobile as back up in case of failure The router uses a wired Internet connection by default and fails over to mobile broadband only if the wired Internet connection is down 6 Click the Apply button Your settings are saved Change the Internet connection mode to wired Internet only or mobile broadband only By default the Internet connection mode is to always use a mobil...

Page 24: ...nnect the router to a wired modem the router does not use the wired Internet connection This is the default selection Disable 3G 4G connection The router does not use the mobile broadband connection If you connect the router to a wired modem the router uses the wired Internet connection only 6 Click the Apply button Your settings are saved Change the LTE provider s access point name By default the...

Page 25: ... lets the router connect to either the LTE provider s 4G or 3G network band In some situations you might want to set the network mode to either the 4G or 3G band To change the mobile broadband network mode 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name i...

Page 26: ...ice that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup Internet Setup Mobile Broadband Settings The Mobile Broadband Settings pag...

Page 27: ...hake Authentication Protocol CHAP MsChapV2 The mobile broadband network uses Microsoft CHAP version 2 MS CHAP v2 By default the selection from the menu is None 8 Click the Apply button Your settings are saved Enter the PIN or PUK Many SIM cards require a Personal Identification Number PIN Without the PIN your router might not be able to connect to the mobile broadband network If you do not know yo...

Page 28: ...g setting does not need to be changed The default setting is to allow the router to roam However if you use the router at different locations or you use different SIM cards you might want to change the roaming setting To change the roaming setting 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the ad...

Page 29: ...box is selected and the router can roam If you clear the check box the router cannot roam 6 Click the Apply button Your settings are saved User Manual 29 Manage the Mobile Broadband Connection Orbi 4GX Router Model LBR1020 ...

Page 30: ... your wired Internet connection is to allow Orbi to detect the wired Internet connection when you first access the router with a web browser You can also customize or manually specify your wired Internet settings This chapter contains the following sections Use the Setup Wizard Manually set up the Internet connection Manage an IPv6 Internet connection Change the MTU size 30 ...

Page 31: ...ard page displays 5 Select the Yes radio button If you select No you are taken to the Internet Setup page see Manually set up the Internet connection on page 31 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP configuration and checks your operation mode Manually set up the Internet connection You can view or change the rout...

Page 32: ...address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router to which your router connects 9 Select a Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option En...

Page 33: ...name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Internet The Internet Setup page displays 5 Select the Does your Internet connection require a login Yes radio button The page adjusts 6 From the Internet Service Provider menu select the encapsulation method The selections a...

Page 34: ...rver DNS radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also 14 Select a Router MAC Address radio button Use Defau...

Page 35: ... automatically To set up an IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page di...

Page 36: ... detection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IP...

Page 37: ...erface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 8 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 9 Clic...

Page 38: ...eld enter a domain name You can type the domain name of your IPv6 ISP Do not enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 8 Select an IPv6 Doma...

Page 39: ...r mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Conne...

Page 40: ...lt setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network 9 Optional Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 10 Select an IPv6 Filtering radio button...

Page 41: ...twork 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 In the Internet Connection Type menu select 6rd The page adjusts The rou...

Page 42: ...ID check box and specify the interface ID that you want to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 9 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only...

Page 43: ...ile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection...

Page 44: ...signs IPv6 addresses to the devices on your home network 8 In the IPv6 Address Prefix Length fields specify the static IPv6 address and prefix length of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 9 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP ...

Page 45: ...s If no address is acquired the field displays Not Available 6 Select an IPv6 Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If you know that your ISP requires specific servers select this option Enter the IP address of your ISP s primary DNS server If a secondary...

Page 46: ...red mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 12 Click the Apply button Your settings are saved Set up an IPv6 PPPoE Internet connection To set up a PPPoE IPv6 Internet connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window...

Page 47: ...eld enter the password for the ISP connection 8 In the Service Name field enter a service name If your ISP did not provide a service name leave this field blank Note The default setting of the Connection Mode field is Always On to provide a steady IPv6 connection The router never terminates the connection If the connection is terminated for example when the modem is turned off the router attempts ...

Page 48: ...r fragmented to accommodate the device with the smallest MTU The best MTU setting for NETGEAR equipment is often the default value In some situations changing the value fixes one problem but causes another Leave the MTU unchanged unless one of these situations occurs You experience problems connecting to your ISP or other Internet service and the technical support of either the ISP or NETGEAR reco...

Page 49: ...U problem a common solution is to change the MTU to 1400 If you are willing to experiment you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away The following table describes common MTU sizes and applications Table 2 Common MTU sizes Application MTU The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the ...

Page 50: ...lowing sections Check your Internet bandwidth Enable or disable WiFi Multimedia Quality of Service Improve network connections with Universal Plug and Play Enable or disable implicit beamforming Enable or disable MU MIMO Enable or disable fast roaming 50 ...

Page 51: ...able or disable WiFi Multimedia Quality of Service Wi Fi Multimedia Quality of Service WMM QoS prioritizes WiFi voice and video traffic over the WiFi link WMM QoS is automatically enabled WMM QoS prioritizes WiFi data packets from different applications based on four access categories voice video best effort and background For an application to receive the benefits of WMM QoS WMM must be enabled f...

Page 52: ...y Universal Plug and Play UPnP helps devices such as Internet appliances and computers access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network If you use applications such as multiplayer gaming peer to peer connections or real time communications such as instant messaging or remote assistance e...

Page 53: ...ent Hops are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value 8 Click the Apply button The UPnP Portmap Table displays the IP address of e...

Page 54: ...ble or disable MU MIMO Multiuser multiple input multiple output MU MIMO improves performance when multiple MU MIMO capable WiFi clients transfer data at the same time WiFi clients must support MU MIMO and they must be connected to a 5 GHz WiFi band To enable or disable MU MIMO 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A log...

Page 55: ...a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Advanced Wireless S...

Page 56: ...ke your network more secure The chapter contains the following sections Change the Modem Password on page 57 Manage Port Forwarding for Incoming Traffic on page 57 Manage Port Filtering for Outgoing Traffic on page 61 Manage SIM Card Security on page 68 56 ...

Page 57: ...previously enter the modem password in the Sign In field See the modem label for the default password 4 Click the Sign In button The full Dashboard page displays 5 Select Settings The page displays the general settings 6 In the Homepage section in the Admin login field enter a new password Enter a maximum of 31 characters The Submit button displays after you enter a password 7 Click the Submit but...

Page 58: ...lication for Port Forwarding on page 59 Disable Port Forwarding on page 60 Enable Port Forwarding and Add a Service or Application Before you add a service or application first determine which port number and protocol the service or application uses You can usually find this information by contacting the publisher of the service or application or searching the Internet WARNING Enabling port forwar...

Page 59: ...m the Protocol menu select the protocol TCP or UDP that is associated with the service or application e Click the button Your settings are saved and the service or application is added to the Port Forwarding table 8 To add another service or application for port forwarding repeatStep 7 9 Click the Submit button The modem resets to activate the new settings Any devices that are connected to the mod...

Page 60: ...service or application is removed from the Port Forwarding table Note To remove a service or application from the Port Forwarding table you do not need to click the Submit button Disable Port Forwarding You can disable port forwarding If you do so the entries in the Port Forwarding table become hidden but are not removed For information about removing entries see Remove a Service or Application fo...

Page 61: ... service or application first determine which port number and protocol the service or application uses You can usually find this information by contacting the publisher of the service or application or searching the Internet The following sections provide information about managing port filtering for outgoing traffic Block Specific Services and Applications From Accessing the Internet and Allow Al...

Page 62: ...rvices 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem 2 In the address field of your browser enter http 192 168 5 1 The limited Dashboard page displays 3 If you did not select the Remember me check box when you logged in previously enter the modem passw...

Page 63: ... and Applications to Access the Internet and Block All Other Services and Applications You can set up a whitelist of services and applications that are allowed to access the Internet All other services and applications are blocked from accessing the Internet Note The blacklist and whitelist are mutually exclusive You can enable either one or the other IMPORTANT For you to be able to set up a white...

Page 64: ... application c From the Protocol menu select the protocol TCP or UDP that is associated with the service or application d Click the button The device is added to the White List table 8 To add another service or application to the White List table repeatStep 7 9 Click the Submit button Your settings are saved The modem resets to activate the new settings Any WiFi devices that are connected to the m...

Page 65: ...odem or a client from a router that is connected to the modem 2 In the address field of your browser enter http 192 168 5 1 The limited Dashboard page displays 3 If you did not select the Remember me check box when you logged in previously enter the modem password in the Sign In field See the modem label for the default password 4 Click the Sign In button The full Dashboard page displays 5 Select ...

Page 66: ...ions on the whitelist or remove a service or application from the whitelist 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem 2 In the address field of your browser enter http 192 168 5 1 The limited Dashboard page displays 3 If you did not select the Reme...

Page 67: ...g entries see View Services and Applications on the Blacklist and Remove a Service or Application From the List on page 65 or View Services and Applications on the Whitelist and Remove a Service or Application From the List on page 66 To disable port filtering 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or...

Page 68: ...nd before you can make changes to the mobile broadband connection Note If you enable SIM card security you must enter the SIM PIN each time that you turn on the modem before the modem can access the mobile broadband network The following sections provide information about managing SIM card security Enable SIM Card Security on page 68 Enter the SIM PIN to Enable the Modem to Connect to the Internet...

Page 69: ... modem or a client from a router that is connected to the modem 2 In the address field of your browser enter http 192 168 5 1 The limited Dashboard page displays 3 If you did not select the Remember me check box when you logged in previously enter the modem password in the Sign In field See the modem label for the default password 4 Click the Sign In button The full Dashboard page displays 5 Selec...

Page 70: ...re the SIM card is blocked The number of allowed attempts depends on the SIM card If the SIM card is blocked you must obtain a PIN unlock key PUK from your mobile broadband service provider to unblock the PIN see Unblock the SIM Card With a PUK on page 74 To enter the SIM PIN 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected...

Page 71: ...block the PIN The Submit button displays after you enter the PIN 7 Click the Submit button The modem can now access the mobile broadband network However it might take several minutes before the modem detects the mobile broadband network Disable SIM Card Security If you no longer need SIM card security you can disable it WARNING Be careful entering the SIM PIN multiple times because you can enter o...

Page 72: ... password in the Sign In field See the modem label for the default password 4 Click the Sign In button The full Dashboard page displays 5 Select Settings Mobile SIM Security 6 Click the Disable button 7 In the SIM PIN field enter the PIN You are allowed only a limited number of attempts to enter the correct PIN If you run out of available attempts the SIM card is blocked The number of allowed atte...

Page 73: ...be a computer that is directly connected to the modem or a client from a router that is connected to the modem 2 In the address field of your browser enter http 192 168 5 1 The limited Dashboard page displays 3 If you did not select the Remember me check box when you logged in previously enter the modem password in the Sign In field See the modem label for the default password 4 Click the Sign In ...

Page 74: ...ice provider again To unblock the SIM card with a PUK 1 Launch a web browser from a device that is connected to the modem The device can be a computer that is directly connected to the modem or a client from a router that is connected to the modem 2 In the address field of your browser enter http 192 168 5 1 The limited Dashboard page displays 3 If you did not select the Remember me check box when...

Page 75: ...lowing actions If your mobile service provider provided you with a new SIM code enter it in both the Enter New SIM PIN and Verify SIM PIN fields If your mobile broadband service provider did not provide you with a SIM code enter a custom SIM code you can make up your own code in both the Enter New SIM PIN field and Verify SIM PIN fields Make sure that you write down your new PIN and store it in a ...

Page 76: ...hange the router s device name Use the router as a DHCP server Disable the DHCP server feature in the router Manage reserved LAN IP addresses Manage custom static routes Specify basic WiFi settings Change the WiFi password or security level Set up a guest WiFi network View or change advanced WiFi settings Use the router as a WiFi access point only Set up router mode Set up a bridge for a port grou...

Page 77: ...page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Clear the Enable WAN LAN1 port as LAN port check box If you use a wired Internet connection you must clear the check box so that the WAN LAN1 port functions as a WAN port and you can connect the port to your wired modem By default this check box is selected and the port functions as a LAN port That means that if you use ...

Page 78: ... a diagnostic tool or if you have a specific reason Disable IGMP Proxying IGMP proxying allows a computer on the local area network LAN to receive the multicast traffic it is interested in from the Internet If you do not need this feature select this check box to disable it MTU Size in bytes The normal MTU maximum transmit unit value for most Ethernet networks is 1500 bytes or 1492 bytes for PPPoE...

Page 79: ...ore devices on the network uses or if you use competing subnets with the same IP scheme To change the LAN TCP IP settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in...

Page 80: ... reconnect close your browser relaunch it and log in to the router Manage Dynamic DNS Note Dynamic DNS works only if the router s IP address is a public IP address However with a mobile broadband connection your LTE provider usually assigns the router a private IP address in which case Dynamic DNS does not function This limitation does not apply to a wired Internet connection For more information ...

Page 81: ...ensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS page displays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select NETGEAR 7 Select the No radio button 8 In the Host Name field type the name that you want to use for your URL The host name is sometimes called the domain name Your free URL includes the host name tha...

Page 82: ...displays 5 Select the Use a Dynamic DNS Service check box 6 In the Service Provider list select your provider 7 Select the Yes radio button The page adjusts and displays to show the Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 For a No IP account or Dyn account in the User Name field enter the user name for your acc...

Page 83: ...e router is programmed to recognize some of these applications and to work correctly with them but other applications might not function well In some cases one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the f...

Page 84: ...ur settings are saved Change the router s device name The router s device name is its model number This device name displays in a file manager when you browse your network To change the router s device name 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name ...

Page 85: ...ur Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 If you previously disabled the DHCP server feature select the...

Page 86: ...twork settings of all your computers To disable the DHCP server feature in the router 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case...

Page 87: ...sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section of the page click the Add button 6 In the IP Address field type the IP address to assign to the computer or server The page adjusts 7 Choose an IP address from the router s LAN subnet such as 192 168 1 x 8 Type the MAC address of the computer or server Tip If th...

Page 88: ... the reserved address 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings are saved Delete a reserved IP address entry To delete a reserved address entry 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and passw...

Page 89: ...h this configuration if you try to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company firewall is likely to deny the request In this case you must define a static route telling your router to access 134 177 0 0 through the ISDN router at 192 168 1 100 Here is an example The Dest...

Page 90: ... make this route take effect 9 Type the IP address of the final destination 10 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 11 Type the gateway IP address This address must be on the same LAN segment as the router 12 Type a number from 2 through 15 as the metric value This value represents the number of routers between your network and the d...

Page 91: ...atic route To delete a static route 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select A...

Page 92: ...he user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays 5 To change the network name SSID type a new name in the Name SSID field The name can be up to 32 characters long and it is case sensitive The default SSID is randomly generated and is on the router s label If you change the name make sure to write down the new name and k...

Page 93: ...election in your computer or WiFi device to match the current settings for your network Change the WiFi password or security level The router comes preset with a WiFi network name SSID and WiFi security You can find the SSID and password on the router label We recommend that you do not disable security To change the WPA settings 1 Launch a web browser from a computer or mobile device that is conne...

Page 94: ...nter the Orbi admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Guest Network The Guest Network Settings page displays 5 Select the Enable Guest Network check box 6 Leave the Enable SSID Broadcast check box selected Allowing the router t...

Page 95: ...ey field enter the network key password that you want to use This is a text string from 8 to 63 characters c Write down the password and keep it in a secure place for future reference 10 Click the Apply button Your settings are saved If you connected a satellite to the router the router sends the new settings to the satellite View or change advanced WiFi settings To view or change advanced WiFi se...

Page 96: ...able the mobile broadband connection entirely so that the router uses a wired Internet connection only see Change the Internet connection mode to wired Internet only or mobile broadband only on page 23 you can set up the router to run exclusively as an AP on the same local network as another router or gateway If you do so the router features are disabled For example you can use the Orbi router as ...

Page 97: ...terference with other routers or gateways in your network we recommend that you use different WiFi settings on each router or gateway You can also turn off the WiFi radio on the other router or gateway and use only the Orbi router for WiFi client access 8 Click the Apply button The IP address of the router changes and you are disconnected 9 To reconnect close and restart your browser and enter orb...

Page 98: ...nd the router s Network Address Translation NAT service or firewall Based on what your wired Internet provider requires for the device to connect to the wired Internet provider s network directly you can enable the bridge between the device and the router s wired Internet port or add new VLAN tag groups to the bridge Note If your wired Internet provider gave you directions on how to set up a bridg...

Page 99: ...dge for a VLAN tag group If the devices that are connected to the router s Ethernet LAN ports include an IPTV device your wired Internet provider might require you to set up a bridge for a VLAN tag group for the router s Internet interface If you are subscribed to IPTV service the router might require VLAN tags to distinguish between the Internet traffic and the IPTV traffic A bridge with a VLAN t...

Page 100: ...oup radio button The section expands 7 Either select the radio button for the default VLAN tag group which includes all wired and WiFi ports or add a new VLAN tag group by doing the following a Click the Add button The Add VLAN Rule page displays b Specify the following settings Name Enter a name for the VLAN tag group The name can be up to 10 characters VLAN ID Enter a value from 1 to 4094 Priori...

Page 101: ...n password View router status and usage information Check the mobile broadband Internet connection status Check the wired Internet connection status Display Internet port statistics View and manage logs of router activity View devices connected to the network Edit device information on the Attached Devices page Monitor Internet traffic Set your time zone adjust for daylight saving time or change t...

Page 102: ...ase sensitive The BASIC Home page displays 4 Select ADVANCED Administration Firmware Update Online Update The Firmware Update page displays 5 Click the Check button The router checks to see if new firmware is available for the router and if a satellite is connected to your router for the satellite 6 If new firmware is available click the Update All button The router locates and downloads the firmw...

Page 103: ...nish updating before updating your next Orbi device To manually update your router s firmware 1 Visit netgear com support and download the firmware for your Orbi router 2 Launch a web browser from a computer or mobile device that is connected to your Orbi network 3 Enter orbilogin com A login window opens 4 Enter the admin user name and password The user name is admin The password is the one that ...

Page 104: ...are Update LTE Update The LTE module update page displays 5 Click the Check button The router checks to see if new LTE module firmware is available for the router 6 If new LTE module firmware is available click the Update All button The router locates and downloads the LTE module firmware and begins the update Note To avoid the risk of corrupting the firmware do not interrupt the upgrade For examp...

Page 105: ...ive The BASIC Home page displays 5 Select ADVANCED Administration Firmware Update LTE Update The LTE module update page displays 6 Click the Browse button 7 Locate and select the LTE module firmware file you downloaded 8 Click the Upload button The LTE module firmware is updated Change the admin password This feature let you change the default password that is used to log in to the router with the...

Page 106: ...e password reset 7 Click the Apply button Your settings are saved Enable admin password reset The router admin password is used to log in to your router web interface We recommend that you enable the password reset feature so that you can reset the password if it is forgotten This reset process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To enable pa...

Page 107: ...d reset is enabled you are prompted to enter the router s serial number You can find the router s serial number on the router label 4 Enter the router s serial number in the field 5 Click the Continue button 6 Enter the saved answers to your security questions You defined these answers when you set up the password reset feature 7 Click the Continue button You are requested to enter a new admin pas...

Page 108: ...ection status You can view information about the mobile broadband Internet connection including the LTE provider type of service and signal strength To check the mobile broadband Internet connection status 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name i...

Page 109: ...sed since the router was last restarted Roaming State Shows whether the router is in its home area or is roaming Connection Status Shows whether the router is connected IP Address The IP address that is assigned by the LTE provider Operator The LTE provider DNS Server The IP address of the LTE provider s Domain Name Service server that provides translation of network names to IP addresses RSRP The...

Page 110: ...me is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab 5 In the Internet Port pane click the Connection Status button The Mobile Information pop up window opens 6 Scroll down to the Connection Status section The table in the Connection Status section displays the fo...

Page 111: ...The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab 5 In the Internet Port pane click the Show Statistics button The Show Statistics window opens and displays following information System Up Time The time elapsed since the router was last restarted Port The statistics for th...

Page 112: ... Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs ...

Page 113: ...s The Attached Devices page displays the following information in the Connected Devices section Device Name This section displays the device model name type and IP address IP Address This section displays the device IP address The device s IP address can change because the router assigns an IP address to each device when it joins the network MAC Address This section displays the device MAC address...

Page 114: ...is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays 5 Select a connected device that displays on the page The Edit Device page displays 6 To change the device model enter a new model in the Device Model field 7 To change the device name enter a new nam...

Page 115: ...ox 6 From the WAN Interface menu select the interface to monitor Ethernet The router monitores the traffic volume that passes through the LAN WAN1 Ethernet port when that port functions as a WAN port 3G 4G Mobile Connection The router monitores the traffic volume that passes through the mobile broadband interface 7 To control the volume of Internet traffic use either the traffic volume control fea...

Page 116: ...ffic Statistics section click the Refresh button 14 To display more information about the data traffic on your router and to change the poll interval click the Internet Traffic Status button Set your time zone adjust for daylight saving time or change the NTP server When you set up the router you are specifying the time zone You can specify another time zone and adjust for daylight saving time By ...

Page 117: ...n a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings Back up settings To back up the router s configuration settings 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The pass...

Page 118: ...ploaded to the router and the router reboots WARNING Do not interrupt the reboot process Erase the current configuration settings You can erase the current configuration and restore the factory default settings You might want to do this if you move the router to a different network To erase the configuration settings 1 Launch a web browser from a computer or mobile device that is connected to your...

Page 119: ...ercase and lowercase letters numbers and symbols It can be up to 30 characters See Change the admin password on page 105 To set up remote management 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the fi...

Page 120: ...r secure HTTP HTTPS access is 8443 You can enter a custom port number for the remote router access Choose a number from 1024 to 65535 but do not use the number of any common service port 8 Click the Apply button Your settings are saved Use remote access To use remote access 1 Launch a web browser on a computer that is not on your home network 2 Type your router s WAN IP address into your browser s...

Page 121: ...l private networking VPN This chapter explains how to set up and use VPN access This chapter includes the following sections Set up a VPN connection Specify VPN service in the router Install OpenVPN software Use a VPN tunnel on your Windows based computer Use VPN to access your Internet service at home 121 ...

Page 122: ...use that IP address to connect to your home network Specify VPN service in the router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is...

Page 123: ...ased computer Mac computer iOS device or Android device that you plan to use for VPN connections to your router Install OpenVPN software on your Windows based computer You must install this software on each Windows based computer that you plan to use for VPN connections to your router To install VPN client software on your Windows based computer 1 Launch a web browser from a computer or mobile dev...

Page 124: ...ity downloads to download the OpenVPN client utility 9 In the Windows Installer section of the page double click the openVPN install xxx exe link 10 Download and install the Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 When prompted read the License Agreement and click the I Agree button 13 Leave the check boxes selected and click the Next b...

Page 125: ... with Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In the local area connection list find the local area connection with the ...

Page 126: ...case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 122 7 Click the FOR MAC OS X button to download the OpenVPN configuration files 8 Visit https tunnelblick...

Page 127: ... box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 122 7 Click the FOR SMART PHONE button to download the OpenVPN configuration files 8 On your iOS device download and install the OpenVPN Connect app from the Apple app store 9 On your computer unzip the configuration files that you downloaded and send the files to your...

Page 128: ...OpenVPN configuration files 8 On your Android device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloaded and send the files to your Android device 10 Open the files on your Android device 11 Open the ovpn file using the OpenVPN Connect app For more information about using OpenVPN on your Android device visit h...

Page 129: ...ng these settings see Change the LAN TCP IP settings on page 79 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges Figure 1 The OpenVPN icon displays in the Windows taskbar TIP You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automati...

Page 130: ...motely through a VPN might be slower than accessing the Internet directly To allow VPN clients to use your home Internet service 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you lo...

Page 131: ...anced Setup VPN Service The VPN Service page displays 5 Select the Enable VPN Service radio button 6 Scroll down to the Clients will use this VPN connection to access section and select the Home Network only radio button This is the default setting The VPN connection is only to your home network not to the Internet service for your home network 7 Click the Apply button Your settings are saved Use ...

Page 132: ...u can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage port forwarding to a local server Manage port triggering 132 ...

Page 133: ...incoming protocols Set up port forwarding to a local server To forward specific incoming protocols 1 Decide which type of service application or game you want to provide 2 Find the local IP address of the computer on your network that will provide the service The server computer must always use the same IP address To specify this setting use the reserved IP address feature See Manage reserved LAN ...

Page 134: ...our Orbi network 3 Enter orbilogin com A login window opens 4 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave t...

Page 135: ...login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave the Port Forwarding radio button selected ...

Page 136: ...displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Select the Port Forwarding radio button as the service type 6 In the table select the radio button next to the service name 7 Click the Delete Service button Application example Make a local web server public If you host a web server on your local network you can use port f...

Page 137: ... changes the destination in the message to IP address 192 168 1 123 and sends the message to that computer 4 Your web server at IP address 192 168 1 123 receives the request and sends a reply message to your router 5 Your router performs Network Address Translation NAT on the source IP address and sends the reply through the Internet to the computer or WiFi device that sent the web page request Ma...

Page 138: ...Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 Click the Add Service button The Port Triggering Services page displays 7 In the Service Name field type a descriptive service name 8 In the Service User menu select Any or select Single address and enter the IP address of one computer Any This selection the default allows any computer on the Internet to use this...

Page 139: ... that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 To disable port triggering select the Disable Port Triggering check box If this check box is se...

Page 140: ...s Translation NAT on the source address and port and sends this request message through the Internet to the IRC server 4 Noting your port triggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port for examp...

Page 141: ...ole Home WiFi System AC2200 Add on Satellite RBS20 Orbi Whole Home WiFi System AC2200 Add on Satellite An Orbi AC satellite is sold separately from your Orbi router This chapter contains the following sections Orbi AC satellite LED behavior Place your satellite Sync an add on satellite Log in to your router and add a satellite to your network Manually update satellite firmware Generate a new backh...

Page 142: ...ata is used White and orange pulse 100 of data is used White and red pulse Power is not supplied Off Place your satellite Your satellite must be within range of your router s WiFi signal in order for it to sync with the router Use the satellite s ring LED to help you determine where to place your satellite Sync an add on satellite If you already set up the router and are adding an optional add on ...

Page 143: ... interface to add a satellite to your Orbi network To add a satellite to your Orbi network using the router web interface 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the router admin user name and password The user name is admin The default password is password The user name and password are case ...

Page 144: ...rbi router web interface to check if new firmware is available and update both your router and your satellite For more information see Check for firmware updates on page 102 We recommend that you update your satellite s firmware before you update the router s firmware To manually update your satellite s firmware by using the router web interface 1 Launch a web browser from a computer or mobile dev...

Page 145: ...w backhaul password The backhaul password is a security key that is used in WiFi communication between the router and the satellite You can generate a new backhaul password After you generate a new backhaul password you must use the Sync button to build a new backhaul connection so that the router and satellite can communicate with each other using WiFi To generate a new backhaul password 1 Launch...

Page 146: ... displays 4 Select Attached Devices The Attached Devices page displays 5 In the Connected Satellites section find your satellite s IP address 6 Enter your satellite s IP address in your web browser s address bar A login window opens 7 Enter the same admin user name and password that you entered for the router The satellite s status displays View satellites connected to the network or edit satellit...

Page 147: ...ys the satellite MAC address The unique MAC address for each satellite does not change Connection Type This section displays how the satellite is connected to the Orbi network through a wired Ethernet connection or 2G or 5G WiFi connection Connected Orbi This section displays the Orbi router or satellite that the satellite is connected to The Orbi router s or satellite s MAC address also displays ...

Page 148: ...o other Orbi satellites This feature only applies if you own one Orbi router and two or more Orbi satellites If you disable this feature your Orbi satellites can connect only to your Orbi router This feature is enabled by default Note Enabling or disabling this feature causes all your Orbi devices to reboot To enable or disable daisy chain 1 Launch a web browser from a computer or mobile device th...

Page 149: ...on and the satellite s bottom Light LED pulses magenta this LED behavior indicates that the Sync button is disabled To enable the Sync button log in to the router and go to the Attached Devices page After syncing your satellite and placing your satellite outdoors we recommend that you disable the Sync button to prevent an unauthorized user from connecting to your satellite To enable your satellite...

Page 150: ...etwork 2 Enter orbilogin com A login window opens 3 Enter the router admin user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays 5 Select your satellite The Edit Device page displays 6 To turn the LED lighting on in the LED On Off section ...

Page 151: ...displays 5 Select your satellite The Edit Device page displays 6 Make sure that the LED On Off slider is set to ON 7 If the LED lighting is turned off click the LED On Off slider to turn the LED on The top and bottom Light LEDs turn on 8 Select an LED lighting brightness percentage from the LED Lighting Brightness menu 9 Click the APPLY button Your settings are saved Schedule when to turn on LED l...

Page 152: ...o turn the LED on The top and bottom Light LEDs turn on 8 Select the Schedule LED Lighting check box 9 Click the ADD A NEW PERIOD button The LED Lighting Schedule page displays 10 Specify the lighting schedule settings Start Select a start time from the menu End Select an end time from the menu Recurrence Pattern Select if you want the Light LEDs to turn on daily of select specific days 11 Click t...

Page 153: ...k the NETGEAR support site at netgear com support for product and contact information This chapter includes the following sections Quick tips Troubleshoot the mobile broadband Internet connection The router and satellite do not sync You cannot access the Internet You cannot log in to the router Troubleshoot Internet browsing Troubleshoot PPPoE Troubleshoot WiFi connectivity Troubleshoot your netwo...

Page 154: ...tion If the signal is weak move the router to another location for example closer to a window or higher up in your home To check the signal strength of the mobile broadband connection 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password i...

Page 155: ...sure that the network settings of the computer or mobile device are correct Connected computers and mobile devices must use network IP addresses on the same network as the router The simplest way to do this is to configure each computer and mobile device to obtain an IP address automatically using DHCP Most computers and mobile devices are set up this way by default Some cable modem service provid...

Page 156: ...e Check the mobile broadband Internet connection status on page 108 and Display Internet port statistics on page 111 The router and satellite do not sync If you are experiencing difficulty syncing the router and the satellite we recommend that you move the satellite into the same room as the router during the sync Then move the satellite to a different location To sync the router and the satellite...

Page 157: ...e satellite to a power source 9 At the new location resync the satellite with the router by repeating Step 5 and Step 6 If the satellite s ring LED lights blue or amber the satellite synced successfully If the satellite s ring LED lights blue the connection is good If the satellite s ring LED lights amber consider moving the satellite closer to the router so that you can get a good connection inst...

Page 158: ...net port If 0 0 0 0 is shown your router did not obtain an IP address from your LTE provider or wired Internet provider If your router cannot obtain an IP address from the provider you can try to force your SIM card or wired modem to recognize your router by restarting your network For more information see Troubleshoot the mobile broadband Internet connection on page 155 or Sequence to restart you...

Page 159: ...ternet it might be for one of the following reasons The traffic meter is enabled and the limit was reached By configuring the traffic meter not to block Internet access when the traffic limit is reached you can resume Internet access If your ISP sets a usage limit they might charge you for the overage Your computer might not recognize any DNS server addresses A DNS server is a host on the Internet...

Page 160: ...rd is password The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays 5 In the Internet Port pane click the Connection Status button The Connection Status window opens 6 Check the Connection Status window to see if your PPPoE connection is active and working If the router is not connected click the Connect button The rout...

Page 161: ...you are trying to connect to the 5 GHz 1 or 5 GHz 2 band does your WiFi enabled computer or mobile device support this standard Did your computer or WiFi device automatically connect to a different WiFi network in your area such as a WiFi hotspot Troubleshoot your network using the ping utility Most network devices and routers contain a ping utility that sends an echo request packet to the designa...

Page 162: ... that are connected to your computer and router Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your computer Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet Test the path from your computer to a remote device After verifying that the LAN path wo...

Page 163: ...twork address of the remote device Check to see that your cable or DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the account name on the Internet Setup page Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers Many broadband ISPs restrict access by allowing traffic only from the MAC address of you...

Page 164: ...ix covers the following topics Factory settings for Orbi router model LBR1020 Factory Settings for Orbi Satellite Model RBS10 Technical specifications for Orbi router model LBR1020 Technical Specifications for Orbi Satellite Model RBS10 164 ...

Page 165: ...n Always use 3G 4G mobile connection Internet connection mode Automatic 4G or 3G Network mode PDP IP IPv4 PDP None Authentication Enabled Roaming Wired Internet connection Use default hardware address WAN MAC address 1500 WAN MTU size AutoSensing Port speed Local network LAN 192 168 1 1 LAN IP 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP range 192 168 1 2 DHCP st...

Page 166: ...AES Security Enabled Broadcast SSID Auto Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Transmission speed Australia Country region Auto RF channel 2 4 GHz fronthaul...

Page 167: ...ocal network LAN 255 255 255 0 Subnet mask Disabled DHCP server Disabled DMZ GMT for WW GMT 8 for NA and CN GMT 10 for AU GMT 9 for KO GMT 8 for PR and GMT 5 30 for IN Time zone Disabled Time zone adjusted for daylight saving time Disabled SNMP Disabled except traffic on port 80 the HTTP port Inbound communications coming in from the Internet Firewall Enabled all Outbound communications going out ...

Page 168: ...ork conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Technical specifications for Orbi router model LBR1020 The following table shows the technical specifications for the router Table 6 Technical specifications for the router Description Feature TCP IP RIP 1 RIP 2 DHCP PPPoE PPTP Bigp...

Page 169: ...E TX or 1000BASE T WAN Maximum wireless signal rate complies with the IEEE 802 11 standard Note Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate WiFi 2 4 GHz Maximum 400 Mb...

Page 170: ... Australia 240V 50 Hz input Europe 230V 50 Hz input All regions output 12V 1A DC output Power adapter 4 1 x 4 1 x 2 7 in 104 14 x 104 14 x 68 58 mm Dimensions 0 54 lb 244 94 g Weight 0 to 40 C 32º to 104ºF Operating temperature 90 maximum relative humidity noncondensing Operating humidity FCC Part 15 Subpart B Class B IECS 003 Class B EN 55032 EN 55035 Class B AS NZS CISPR 32 Class B Electromagnet...

Page 171: ... 5 24 GHz and 5 745 GHz 5 825 GHz US 5 18 GHz 5 24 GHz and 5 5 GHz 5 7 GHz Europe 5 26 GHz 5 32 GHz Europe Operating frequency range WPA PSK TKIP WPA2 PSK AES 802 11 security 2 Maximum wireless signal rate derived from IEEE Standard 802 11 specifications Actual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction a...

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